Me and my boyfriend were driving from Arizona to Georgia and our 23 Rouge went into limp mode…read morearound the Amarillo area. We ended up staying the night here and brought our car into this dealership first thing this morning and the service team is amazing. Luke from the service department was one of the nicest people to work with. They got our car in and out within 4 hours. I was worried after reading some prior reviews but i'm happy to say we had a great experience here. I definitely recommend giving this place a chance if you're around the area.

Almost four hours for a oil change and brake flush then they tried to tell me my brand new tires…read morewere worn out and needed replacing and would gladly replace them for $1100. Did I mention my tires were brand new? Why would they try such a lame scam?

Cole, my service advisor, really took care of me and my business! True customer service and safe…read moreadvice is given by Cole and Street Toyota. Highly Recommended!

Have appointment, waited 20 minutes to get in. Sitting in hot parking garage. Ambassador saw me…read moreand ignored me there was 5 other people in there. Standing around talking. Finally one of the older guy said this guy has been sitting around for 20 minutes where's the ambassador at. Almost 2 hrs for an oil change. Better to go to jiffy lube or other 5-10 minute oil change places. Wasted 2 hrs of my day. Will never go back again.

My husband and I have bought 2 cars from here and I was very impressed with their customer service!…read moreThe day after we bought the cars our salesmen called me and thanked me again for buying the cars and said if there is anything we need to not hesitate to call. We also got a free oil change when we bought our Kia and I got a call from the service department lady the next day and she thanked me personally for using them and told me to have a great 4th of July weekend. I thought that was so nice for them to take the time and call and thank us!! I've also gotten follow up calls from them and they were just making sure we were enjoying our new car!! Thank you Petes Car Smart!! Y'all are awesome!!!

Once again TERRIBLE CUSTOMER SERVICE!!! They know you Have To come here for service so they don't…read morecare how you're treated. I understand it's 8AM but wake up and do your job properly. I don't think that's too much to ask for in 2026!!

One of the best car buying experiences I have had. Super friendly and helpful team here helped my…read moreson get his first car. The whole process felt comfortable and exactly what we hoped for.

Ryan went the extra mile to obtain a vehicle for my Son. We showed up an hour prior to closing and…read morethey took special care for the purchase of the truck and gave a fair price on the trade in vehicle. Highly recommend this business. Is no pressure and great customer service.

Overall, my experience with Street Volkswagen was positive, though there were a few frustrating…read moreissues along the way. I originally purchased my 2022 Jetta new from Street Volkswagen, so I already had an established relationship with the dealership when I brought it in for these repairs. I do want to specifically recognize Emir for being friendly, helpful, and professional throughout the process. My Jetta needed a head gasket replacement, which was an unexpected and significant repair. Emir worked with me and was able to get goodwill assistance that substantially reduced the cost of the repair. I genuinely appreciated his help, communication, and willingness to work with me on the situation. That said, I did have some concerns with the repair itself and the follow-up afterward. The EVAP pump was also serviced during that same initial visit. Shortly after getting the vehicle back, I had to return because an EVAP hose had been damaged during the work. Given that the EVAP system had just been worked on, this was frustrating. I later experienced an air leak and loss of power from the charge pipe. While investigating the problem myself, I removed the charge pipe and found its sealing O-ring resting on the undercarriage below the engine. Based on what I observed, I believe the O-ring may have been pinched or improperly seated during the previous work and then fallen out when I removed the pipe. After reinstalling the O-ring correctly, the air leak and loss of power were resolved. I brought the vehicle back again afterward because I wanted the dealership to inspect several additional concerns and make sure everything was safe. While that second return may not ultimately have been necessary, I was still disappointed to be told that the charge-pipe problem was caused by my own maintenance, considering that I had worked on that area specifically to diagnose and correct a problem that appeared after the dealership's repair. I also discovered that a screw was missing from the air filter housing after the service. When I brought this up, I was told that the hardware was not sold individually and that replacing it would require approximately $98 worth of hardware. I later spoke with Street Volkswagen's own parts department and learned that the screws were, in fact, available individually. That inconsistency was frustrating and made it harder to feel fully confident in the information I was being given. Overall, I appreciate the effort Street Volkswagen made to help with a costly repair, and Emir in particular made a difficult situation much easier to deal with. My concerns are with the overall service process and quality control rather than with Emir personally. The issues I experienced kept this from being a perfect experience, but the goodwill assistance and customer service did go a long way toward making things right. I hope Street Volkswagen continues to improve its post-repair quality checks and communication between the service and parts departments.

Our car died in Amarillo while we were driving home to Austin from Colorado. We had it towed to…read moreStreet Volkswagen and were initially grateful that they were open and able to see us. Everyone was friendly, and we were told the car needed a new battery. Although we paid dealership pricing, including roughly $300 for what was described as battery "programming," we were relieved to be back on the road. Two hours later, the car died again in the middle of the Texas Panhandle. After we made it home, our local repair shop found six indicators related to the EVAP system. More than a week and another $1,000 in repairs later, the car is running properly. Our local mechanic also told us that the battery Street Volkswagen sold us was not needed. The failed diagnosis was frustrating, but the reason for this review is how Street responded afterward. I called three times, sent a text, and tried the online chat to discuss what happened. I received no meaningful response. Street Volkswagen was friendly and attentive while taking our money. But the true measure of a business is how it responds when something goes wrong, and Street failed that test. I would caution Volkswagen owners in the Amarillo area to think twice before relying on Street for service. If it is your only dealership option, have another trusted mechanic in mind.

Horrible service. Rude staff and clueless salesman. They lied to us about stupid fees and would get…read morefrustrated when we'd say something. The salesman repeatedly tried to sale us cars we said no to.

My entire experience with this dealership was flawless. I walked in cold, off the street with a…read morespecific ask. Find me a vehicle for $6k. I wrecked my 2024 Kia Telluride and insurance could not even pay off my loan so I was just booting this out of my pocket. Levi at first said there wasn't anything close to that .But as I thanked him and started to walk away, he asked me to wait while he checked "the back fence." Vehicles they would not normally sell to the public because they needed too much work. He had one that came close to my price. I asked him for the CarFax, because there was no point going on if the vehicle was too far fine. But he had the report and it had only one collision where the airbags did not deploy , so it was minor damage. The car had 120k miles, which I did t mind because I had been looking stones with more than that with my price range. Honestly, the "cinnamon metallic red " Ford expedition was beautiful . Had some flaws on the inside, needed some mechanical work done. But drive absolutely fine. Would get me from point A to point B . Josh worked with my cash financing options later that day. The vehicle had to pass safety inspection to go off the lot which meant the dealership bought me two new tires and new brakes. What they did not have to do was detail the whole vehicle beautifully and fill it to the brim with fuel, then have it ready exactly when promised. Two keys and I was off in my new, old 2012 ride that looks brand new.

I have a service contract with another company. That company would not approve any work being done,…read moreexcept the free oil change. My engine light and tire pressure light was on. I took it to them for repair trusting them. They did the oil change and rotated the tires. I was told I needed a brake job, which the service company would have honored. Ford said, no you don't need one.. ok. So 1 tire pressure light was not working. They did an oil change. Not sure they used the synthetic oil or not.. sick of it. 4 days later, they deliver the car... Oil change, Free, rotate the tires, $8. Engine light off, tire sensor light on still. I'm driving the next day, engine light comes back on, and now 2 sensors are off. I had a gut feeling!!! I moved from another state and always used my Ford dealer service.. never a problem.!!!!!!!

I had such and amazing service time with Arthur . We was traveling from Texas back home to Colorado…read moreand our truck decided to brake down on us and they took us as and emergency vehicle service and help us in so many ways . we was blessed with such a professional service from Arthur and we are very thankful for everything he did to get us home and back on the road. I recommend them 100% they when out of there way with helping us out so much . Thank you so much.... and God bless this beautiful souls that help us this last few days !!! we truly appreciate you guys .

I am writing to share my recent experience, and I strongly advise you not to trust this dealership…read moreor anything they promise. For the most part, it is all lies. The only person who was honest and helpful was the sales manager. Everyone else promised me the world to get me to buy, but completely left me stranded once I signed the contract. Even the full-time leading salesman, Roy, screwed me over. Supposedly, he left right after I bought my car and no longer works there. The customer service here is horrible. If you need anything, I highly recommend going to Dumas Ram and Dodge instead, as they actually treat you nice.