Always have the parts I need. Helpful Staff, they step right in to assist and find the parts you…read moreneed. Good prices and they will talk you through the installation. Been my only auto parts store for years.

This place it my go to for auto supplies in Salem! My husband's family has been going here for…read moreyears, and I am now a faithful customer. They have wonderful variety and are able to quickly order any parts. Multiple times, they have come out to my car to take a look at it, replace a part, or show me how to do something. The customer service here is excellent and I have recommended it several times. I wouldn't go anywhere else!

bought a 7 year warranty battery for my van. 1 year and a half later; i find out a cell is dead in…read moremy battery. wouldn't be a problem...... except all knechts have closed down/out of business!! dont know where to go from here.

Great customer service. Had rotar for 50% less than o'reilly who ordered wrong parts twice. Highly…read morerecommend this place first. Excellent price and service.

I can see why one star, here's another one. Got what I wanted stood at the counter with my money…read morewaiting patiently. (4) employees none said a thing to me especially the one that used the keyboard in front of me. Walked out after two customers came in after me and got served over me. I'll stay with the location on Commerce, (3) times there, (3) times treated well.

Waited in line for ten minutes while a single cashier was working. They didn't have the parts I…read moreneeded. Counted 8 employees working in the store. Poorly managed store. Seems content to keep customers waiting in line, rather than provide prompt good service to customers

Picking up parts for the daughter's car repair. Prices were competitive and reasonable. Sign up for…read moretheir Rewards program for additional savings and offers. Location is easily accessible with plenty of parking. Helpful associates with little wait time. Now hiring if you're looking for a part-time gig!

Every time I come in here, I get awesome customer service. The one guy comes out to my truck to…read morehelp me find the light/fuse I may need replaced. (Robert, I think?) Everyone there is nice however. They are super helpful, will look up something you want or need to buy if they dont have it and are always eager to assist. Eric is super hot too, so if youre single, holla at the chick in the big ass, tall monster truck. (If not, disregard and pretend I didnt say a thing whenever you see me.)

Went in to buy windshield wipers. The guy behind the counter was unfriendly and borderline rude. He…read moredidn't even thank us...just gruffly handed us the receipt. I'll go where my business is appreciated.

My car was being worked on & we probably had to take atleast 5 trips up here before we were done to…read moreget random stuff we needed. The prices are decent & employees are always nice. They had everything we needed & even rented out big tools if you needed them. We will continue coming here for our automotive needs.

Daughter just bought a new car and the screws for the license plate were missing. We stopped in to…read morepick some up and she asked to borrow a screwdriver so she could install her new plate. One of their employees came out to assist and discovered that the ones we purchased were the wrong size. After a quick refund/replacement he helped finish the task at hand and she was legally on the road. Grateful to have been able to find this out at the store instead of at home, requiring another trip! The pros: - 10% Military Discount (you have to ask) - Free diagnostic checks - Assistance with minor installations (wiper blades, bulbs, license plate frame) - Tools for use - AutoZone Rewards (earn savings with purchases) The cons: - Always busy - You have to ask for help - Military status isn't in my profile While I don't ever look forward to shopping here, when I do, the pros outweigh the cons. Keep some cash on hand to tip in appreciation of the extra services provided (regardless of whether it's free)!

I can't say enough about the incredible help I received from Nicholas Burns at AutoZone in Oregon…read moreCity (Store #1689). I was about 40 miles from home when my truck suddenly shut down while driving on I-5. Thankfully, I managed to get over to the shoulder safely. The truck would crank weakly but wouldn't turn over. I suspected the battery or alternator had gone bad. Before I did anything else, I contacted my roadside assistance provider--only to find out that my account had been accidentally canceled due to an expired card. They told me it would take 72 hours to reactivate, so I was stranded with no backup and 40 miles from home. Towing was going to be way too expensive, and I had very few options. That's when I called the Oregon City AutoZone. I spoke with Nicholas, who quickly found the correct battery for my vehicle. I told him where I was and asked--half expecting a no--if there was any chance he could bring it to me. At first, he was understandably unsure, but he said "hold on a second," and put me on hold. When he came back, he said, "I'll bring it to you." I was blown away. Within 20 minutes, Nicholas showed up on the side of I-5, not only with the battery but he installed it for me as well--completely unexpected and incredibly generous. Once the battery was in, I was able to start the truck and drive to the store. Nicholas was heading out for lunch, so Fernando stepped in and tested my alternator, which turned out to be fine. But when I tried to start the truck again, I had the same issue--a weak crank and no start--and then we both caught a whiff of burnt electrical smell. At that point, the starter was the likely culprit. I went back inside and bought a new starter, and the team loaned me every tool I needed to replace it right there in the parking lot. It didn't take long, and when I finished, the truck fired right up and ran perfectly. What could have been an expensive, frustrating, and exhausting day turned out to be manageable, thanks to the above-and-beyond service from Nicholas, Fernando, and the rest of the AutoZone crew. I was in a tough spot with no help and very few options--and these guys stepped up when they didn't have to. Thank you, Nicholas and AutoZone Store #1689--you've earned a customer for life.

I just want to thank Randy and Miguel for the great service I received when I was passing through…read moreSalem. My battery died and I knew it was time to replace it. So, at the recommendation of the hotel clerk, I got there and was able to book an appointment with only one hour wait. I was tickled. Randy did all he could to get me in. I got there a little early and they got working on it right away. Miguel was very nice and did the job super quick. What could have been a whole days delay, turned into only two hours off my schedule. I am ever so grateful to Miguel and Randy. I made it to Washington and found a place to live. Thank you both so much.

Tried to bait and switch. I called and they quoted me $14.99 for a headlight bulb. When i got down…read morethere she tried to tell me it was $99. I told her i just talked to someone on the phone, she proceed to make a huge scene of it and asked everyone in the store if they quoted me that price and made it out as if i was lying about it. No one would admit to it, however i know i called that store because i specifically asked if i had that store because it's just a few blocks from my house. I walked out and went to O'Riely's and bought it for $14.99.

When I need to tow my motorcycle, I use G&R. They are reliable, professional always courteous…read more If you have a vehicle that you want taken care of, I am sure you will be happy.

I drove all the way down to Turner location (3hrs RT). The guys there were so helpful, they helped…read moreme replace my hood without extra cost.

I had a warning light come on in my Honda a bit ago indicating that my gas cap needed tightening…read moreand next thing I knew a check engine light appeared. With no free time to get to a repair shop recently, I recalled that Auto Zone offers free diagnostic tests. I finally made it by there today and in less than 10 minutes my panic turned into relief as I discovered the issue was a bad gas cap that was allowing moisture from the recent non-stop rain. Thank you for the $14 solution. Having felt the impact of prices for everything skyrocketing lately, you guys made my entire day / week / month!

If you have the tools and know how to put in a headlight they are ok but although other yelp…read morecomments said they would help. After asking 4 times and removing a cowling one person came and snapped it in. And left us to try and get the cowling back on. We got one of the screws in the other not.