When Riley Ford bought out Bailey's in Plattsburgh,Riley's said they would honor Bailey's oil…read morechange program on my vehicle.Pay for an oil change and get the next one free.They honored it only one time and after that when I called to set up my next oil change the service department person I spoke to on the phone told me they were discontinuing Bailey's oil change program because they were losing money.At least he was honest, but I was very disappointed in Riley Ford not honoring Bailey's oil change program like they told me at first.,I have purchased many Ford vehicles over my lifetime but I will no longer waste my time dealing with Riley Ford again.

This review is about the service department. This used to be…read moreBailey Ford and I used them for service a number of times. I've seen been using Riley Ford for service since they bought Bailey. I own 3 Ford vehicles that I always have the dealer service (alignments, tire changes, oil changes, recalls, etc) The last 2 times I came here I told them I'd be waiting while the work was performed. All I had done was swap my winter tires out for summers and check the alignment. Both times I waited for more than 4 hours for this to get done! Most recently I asked specifically for the tires to be road force balanced (they are one of the few dealers in the area that offer this service) and after waiting all of this time the service advisor told me that the tech wasn't able to do it. These tires have 2 seasons on them and have always been road force balanced and alignment checked. The wear is perfect on them. I'm guessing the tech just hasn't been trained fully on how to use a road force balancer. At the end I was only billed $160. How can a service department turn a profit when they are only billing $160 for 4 hours of work? And how come both times the service advisor told me when I booked the appointment that it would take approximately 2 hours?

I went to Huttig Nissan on Route 3, and Molly the salesperson was amazing. I had went there to just…read morelook and she had come up to me and introduced herself and talked to me for a long time, even though I wasn't there to purchase a vehicle that day. I told Molly what I was looking for and gave her my card to contact me if anything came in. A few weeks later she called me with a vehicle they had just gotten in, and it was what I was looking for. I went and test drove it, and even though Molly wasn't there that day, she had dropped by to get something from work and still took the time to talk with me. When I went back to see what they would offer me for my trade and fill out paperwork, Molly was very accommodating, and knowledgeable about the vehicle I was looking at. I was able to get everything I asked for and without a hassle. I highly recommend buying your next vehicle here, they were all amazing!

My name is Randy Charland I put application through credit acceptance got approved called the…read moredealership spoke to a salemem,,won't mention his name but he made me fill out another application I waited 5 long days and not 1 return phone call so thismorning I got up call della there competition I was in my new vehicle late thisafternoon..this place is horrible...

My husband brought my 2023 RAV 4 in for a oil change. It was my last "free" one before my 2 year…read morefree maintence was up. They were done in 25 minutes. The service technician that did the service filled out the paperwork stating that the checked all of the filters and rotated my tires. My husband brought my car home and put it on his lift because he is a mechanic with 40+ years experience. He did this due to how quick the dealership was done. My husband discovered that they did not do what the service tech said he did due to there were no fingerprints in the dirt to show it was disturbed. My husband called and talked to the service manager who a free oil change for the next time but we refused because we cant trust them to do it right.

On August 5th i inquired about a 2011 rav4 with 70,000 and priced at $9999.00. I was told by Adam…read moreit was available only had rust on the rims and would last me 7 to 10yrs. On the 6th i came down and looked at it. I immediately found rust all over including underneath. I pointed it out to Adam and his response was what do you expect for a 13yr old vehicle? (Flippant) I thought to my self i expect honesty. Took it for a test drive and heard a clunking sound. Adam was called away for a call and John took over. He said they would put a free unde coat on it and find out what the clunking was and fix it. I was very happy with that so i put $6700.00 down and financed the rest. Adam messaged me and said the clunking was the coil over the strut and they also had to replace the e brake for it to pass inspection (how do you sell a vehicle that won't pass inspection?). Also, they would have to replace the arm. I was glad all these things would be fixed. Adam kept in touch Thursday, Friday and Saturday. Then silence Monday, Tuesday Wednesdays. I finally called and asked what was going on? Bad news the part needed was on nationwide back order i couldnt get the rav 4. Adam said they would send it to auction and it would be destroyed and they were taking a loss. He then tried to sell me a 15,000 car not the make i wanted. I declined. Requested a refund. Not even 24hrs later i see they are selling the rav 4 now for $10999. I was furious. They blamed the parts department. I was told everytime i called for my refund that takes 7 to 10 days it was in the mail. Its September 9th and still no refund I called September 7th and John said the check was there, its been there. The lack of communication is embarrassing. The offered to sell me the rav4 at the same price but Adam had told me the other coil would probably have to be replaced and id probably have constant problems with it. Wow, really? Selling it it was an awesome deal and an excellent vehicle what changed What should of been a happy and exciting experience turned into a nightmare. Oh, when speaking to John on the 7th he said he would leave my check in the center console of a vehicle out front. Guess what? All the vehicles were locked. So this morning i have to drive 1/2 hr to hopefully get my refund What an absolute disaster this whole thing has been

This dealership is not very customer oriented even after you pay 20-30k on a new car from them…read more I've had multiple service visits and have the managers of the service to be very cold. This last time i Called they couldn't my car in for 3 week and then canceled my appointment and had to reschedule for another week past my original appointmeny. A month with no ac or heat... ya sure I can wait even longer. do they apologize...not really. Do they sound sorry no they sound frustrated that I'm upset they are moving my appointment and not someone else's. Do they offer some kind of discount or somethin. Not a chance how about a cancellation list.. um no. If that hadn't been my second bad experience with them in a row I might be more understandin,

Bailey ford is the worst dealership I have ever done business with ever. They are the most u…read moreprofessional sales team you can ever imagine. I really enjoy my Mustang Mach E and will be getting any work done or service I need at Riley Ford and I suggest you do the same.

I called in today and spoke with Eric in service. I told him I was looking for rear brakes and axel…read moreseals to be replaced. Eric, asked me three questions. Did you buy your vehicle here? No! Have we serviced your vehicle? No! what year ie your jeep? 2009! I was informed my Jeep was to old for them to work on.I have never been turned away at a dealership. at the least Eric could have tried to sell me a new vehicle.

In April of 2022 my vehicle had begun to have issues with the transmission when it went in reverse…read more It would pause for 3 seconds then my front end would dip and clunk into reverse. I brought it to this dealership because it is under warranty. They got my in right away but the technician claimed there was nothing wrong. On June 26th I started my car and began to drive. I was going 20 miles per hour, my RPMs got up to about 4000 then my vehicle made a loud clunk, jolted me forward and the RPMs went down. It then immediately did it again resulting with my check engine light to come on. I called the dealership the next day and he said his next available appointment was July 25th. I was able to drive my car for one more day before it was stuck in second gear and I had to drive 30mph to the dealership, where my car has sat for a week without any status update on it. I entered the service department July 6th to see the status of my vehicle to which the gentleman told me they took it for a test drive on the 30th, to which i never received any kind of phone call to state what was going on with my vehicle. He claimed his vacation started the day before they test drove it, but didn't give a good answer as to why no one called. He said they saw what it was doing but they can't be sure what it is until they actually take it into the garage and see. I informed him I am without a car and asked if there was another option to see what it was. My vehicle will sit until they can take it in, order parts, to which it will sit until they come in. When I entered the service department, 2 mechanics were sitting and talking to someone like their day was over, 2 mechanics were leaving and one was getting ready to leave. Their service department is open until 5PM, to which I showed up at 4PM. On July 7th, I had to tow my vehicle to another dealership who could get me in sooner. The gentleman at the service desk had not a card in the world. Not even the service manager came out to speak with me.

ONLY CAN comment on service. It was reasonable in both price and speed. Only issue was first…read moreavailable appointment was almost a week in the future. That said when i got to the dealership they quickly got the car. I would go back with my Subaru.

I made an appointment to have my 2024 Crosstrek oil change and tire rotation. There was a mixup…read moreabout my out of state dealer maintenance warranty, and the service team actually got to the bottom of it and honored what I'd been told on the phone. Lots of places can fix cars, but integrity is in short supply. Based on my experience today, this place is managed by fair and honest people, who showed utterly unexpected integrity. Thank you.

I recently found myself in a bit of a pickle. My older car started having some issues and was in…read moreneed of quite a bit of maintenance. It wasn't the most cost effective to continue to keep fixing a car this old so I decided it was time for a new one. With the current state of the pandemic and supply chain issues getting a new car or an affordable used car isn't as easy as it has been in the past. I called several dealers and the only option was to order a new car and have it built. I wasn't sure if my present car could make it 2-3+ more months for a custom car to arrive so i was hoping for another option. My aunt suggested I call Kara at Della Subaru in Plattsburgh, I am glad I did! I was able to get in touch with her quickly. Kara was extremely helpful, responsive and understanding of my situation. This dealership was getting quite a few cars in within the next few weeks. She was very patient and thorough in explaining the options of what was coming, helped to answer all my questions and assisted me secure my choice with a down payment. Kara offered all the options, bells and whistles that were available but didn't pressure me into anything I didn't want. It was very easy to work with her over the phone, email and text since I am about 5 hours from her dealership. She kept me up to date on what was happening throughout the process. Picking up the car was a breeze. I was able to test drive it before I finalized the purchase. I was told before I came down that if for some reason I wasn't happy I could get a refund on my deposit and I wasn't tied to this car in any way. This gave me a great piece of mind. I worked with Jenn to do all the financials. She was also patient, knowledgeable and helpful. I highly recommend this dealership, and working with Kara and Jenn. If you need a car and are willing to take a drive call and check their inventory.

After visiting 4 other dealerships in search of our next vehicle, we pulled into Garvey Hyundai and…read moreout walked a smiling salesman named Brad Bernard. Brad had an attitude that stood out among the rest. He treated us with respect and kindness and it went a long way in helping us to decide to buy our car here. He was excellent to work with and for that reason we will look for him when we are in the market for a car again. In regards to the actual dealership, the prices across the board seemed fair and in the end we were able to negotiate a deal that made everyone happy. The new car was delivered to us very clean and with gas in the tank. Brad even offered to set up our phones with the car's Bluetooth feature before we left. I really appreciated that there was no rudeness or pressure when we turned down an extended warranty that we were not interested in purchasing just then. We have had bad experiences in the past at other dealerships and so we appreciated the respectful way that they responded to "no thanks". I hope you will give them a chance if you're in the market for a car.

Garvey Hyundai North has the worse service dept. they have had my vehicle for almost 2 weeks now …read more Never once did they have the common courtesy to even give me call update. I had to call not once but twice and the day they said it would be ready and again no call again still in service. I have owned ford,Chevy,Toyota and never had a bad experience. I will never buy another Hyundai or purchase from Garvey Hyundai North. They need to hire real mechanics instead of backyard ones. so good luck if you purchase from there and need service.

Horrible trade in values. They want to make top dollar every time. Poor trade in value, mark up…read morefinancing and full value on their car!!! OMG Brennan GMC

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