I called in today and spoke with Eric in service. I told him I was looking for rear brakes and axel…read moreseals to be replaced. Eric, asked me three questions. Did you buy your vehicle here? No! Have we serviced your vehicle? No! what year ie your jeep? 2009! I was informed my Jeep was to old for them to work on.I have never been turned away at a dealership. at the least Eric could have tried to sell me a new vehicle.

In April of 2022 my vehicle had begun to have issues with the transmission when it went in reverse…read more It would pause for 3 seconds then my front end would dip and clunk into reverse. I brought it to this dealership because it is under warranty. They got my in right away but the technician claimed there was nothing wrong. On June 26th I started my car and began to drive. I was going 20 miles per hour, my RPMs got up to about 4000 then my vehicle made a loud clunk, jolted me forward and the RPMs went down. It then immediately did it again resulting with my check engine light to come on. I called the dealership the next day and he said his next available appointment was July 25th. I was able to drive my car for one more day before it was stuck in second gear and I had to drive 30mph to the dealership, where my car has sat for a week without any status update on it. I entered the service department July 6th to see the status of my vehicle to which the gentleman told me they took it for a test drive on the 30th, to which i never received any kind of phone call to state what was going on with my vehicle. He claimed his vacation started the day before they test drove it, but didn't give a good answer as to why no one called. He said they saw what it was doing but they can't be sure what it is until they actually take it into the garage and see. I informed him I am without a car and asked if there was another option to see what it was. My vehicle will sit until they can take it in, order parts, to which it will sit until they come in. When I entered the service department, 2 mechanics were sitting and talking to someone like their day was over, 2 mechanics were leaving and one was getting ready to leave. Their service department is open until 5PM, to which I showed up at 4PM. On July 7th, I had to tow my vehicle to another dealership who could get me in sooner. The gentleman at the service desk had not a card in the world. Not even the service manager came out to speak with me.

This dealership is not very customer oriented even after you pay 20-30k on a new car from them…read more I've had multiple service visits and have the managers of the service to be very cold. This last time i Called they couldn't my car in for 3 week and then canceled my appointment and had to reschedule for another week past my original appointmeny. A month with no ac or heat... ya sure I can wait even longer. do they apologize...not really. Do they sound sorry no they sound frustrated that I'm upset they are moving my appointment and not someone else's. Do they offer some kind of discount or somethin. Not a chance how about a cancellation list.. um no. If that hadn't been my second bad experience with them in a row I might be more understandin,

Bailey ford is the worst dealership I have ever done business with ever. They are the most u…read moreprofessional sales team you can ever imagine. I really enjoy my Mustang Mach E and will be getting any work done or service I need at Riley Ford and I suggest you do the same.

My husband brought my 2023 RAV 4 in for a oil change. It was my last "free" one before my 2 year…read morefree maintence was up. They were done in 25 minutes. The service technician that did the service filled out the paperwork stating that the checked all of the filters and rotated my tires. My husband brought my car home and put it on his lift because he is a mechanic with 40+ years experience. He did this due to how quick the dealership was done. My husband discovered that they did not do what the service tech said he did due to there were no fingerprints in the dirt to show it was disturbed. My husband called and talked to the service manager who a free oil change for the next time but we refused because we cant trust them to do it right.

I have had three bad experiences with the service department, I can no longer be silent…read more Trip 1- Took kids RAV 4 hybrid for an intermittent check engine light. Could not find an issue but re-imaged (updated) computer and charged me $200 Trip 2- Scheduled lube oil and filter for a 20,000 mile service on wifes car... 2.5 hrs in service department for a lube oil and filter while I waited there. This was a SCHEDULED appointment, not a drive-in. Seems a bit excessive Trip 3- Car had a check engine light and a traction control off light come on. Service Dept. advised us NOT to drive car. Della couldnt get it in for a week to have it looked at. Took it in, mechanic found evap code, problem was a loose gas cap. Charged me $80.00! Probably would not have nearly the issue with the $80 charge, had I not been made to wait a week to find out how minor the issue was. I do understand that we had a mechanic tied up for a period diagnosing the issue. This is not the type of customer service that we are accustomed to from this dealership. I have owned Toyotas almost exclusively for 30 plus years. These experiences have me questioning whether that will continue into the future.

Bought a truck from them, 1 week later it was having issues. I took it back and told them it was…read moreshifting hard and making a loud clunking noise and jerking, they replaced the brake booster. Ummmmmm not the presenting problem but ok. 3 months later my transmission goes! They had my truck 3 months and then told me it was not covered by the warranty (which i paid for) after the warranty company finally paid for it brennan called me and told me it was done. 2 months later the transmission went again! Had it towed to brennan, once again same bs as stated above. Got it back was running good then the truck started to make the same noise as stated above. I called them again to possibly discuss trading it. I was told I had to pay for the appraisal!!! Are you effing kidding me!!! Now I'm paying for a dead truck!!!! They could have just put me in a newer truck but instead they (brennan gmc in Plattsburgh ny) tried to get more money out of me. I have gone back 4 times prior to this to trade it but to avail i was ignored. Why? Why didn't they make good for themselves?? Is it because I'm on a budget?? All I tried to do was get in a newer vehicle.. I do not recommend this hole!!!

Horrible trade in values. They want to make top dollar every time. Poor trade in value, mark up…read morefinancing and full value on their car!!! OMG Brennan GMC

My name is Randy Charland I put application through credit acceptance got approved called the…read moredealership spoke to a salemem,,won't mention his name but he made me fill out another application I waited 5 long days and not 1 return phone call so thismorning I got up call della there competition I was in my new vehicle late thisafternoon..this place is horrible...

Refused to do any body work on my Xterra because they "don't do fender repair." I have never heard…read moreof a collision center that does not do fender repair.

I highly recommend Della Honda. The service and communication was unlike any other dealership I've…read moreever worked with. They were prompt answering questions and were always professional and friendly and never pressured me. I found a great deal on a used Ridgeline , but I live 2.5 hours away in NH which always makes it tricky when buying a used car. They went the extra mile to make sure everything was in order before I made the trip. Oh boy was it worth it. I drove away with my ideal vehicle in great condition without a single hitch. The icing on the cake was that they let my double coat Bohemian Shepard wait inside where it was cool while I signed documents. You should definitely make them the first stop on your search for a vehicle. You won't regret it. A big THANK YOU to Ben, Andrew, Wayne, and Jason!

This might be the worst service center on the east coast. No one picks up the phone, horrible at…read moreupdating you on your cars status. This has been a nightmare of an experience and I can't wait until I never have to deal with them again.