gist: -they charge you for existing damage to the car -very expensive -initial staff interaction was nice -i would definitely not recommend to anyone lease reference#: TIM503 full review: PROs: -flexible. you can easily set the days for rental - but they charge you for the full month initially and promised a 'refund' for the unused days -good variety of vehicles to choose from -the staff I initially spoke to was nice: 1. Tom. he seemed very accommodating, helped me through the process, quick to respond, and even pushed for the vehicle delivery date to be earlier because we needed it. 2. Ken. he delivered the vehicle. he was nice and even told me to contact him if i have any questions about the vehicle. I even drove him to the train station. CONs: 1. very expensive. the list price of the car i chose is £455. but my initial payment ended up being £906£. thats double. -there is a "set up fee" which i don't understand what it is for. -delivery charge of £60 -insurance of £180 then at the end there is a "collection charge" of £183. why is that 3 times the price of delivery? 2. they delivered the car with soiled rear seats. the whole rear row was stained. with debris in the crevices and the seatbelt and seatbelt holders. this was acknowledged by the the delivery driver. 3. they charge you for existing damage to the car. at the end of the lease - they billed me for damages to the alloys and the soiled seats. its a good thing i took pictures of the damages to the car so i contested the claims. i even emailed in the beginning to express my disappointment about the soiled seats, and they replied to it - that to get it cleaned myself and they will supposedly refund the cost. i did get it cleaned but the stains were too much to get off by the detailer. 4. the air conditioning does not get cold. this summer gets pretty hot - but the AC does not work. this means the vehicle was not fully checked. i reported this and they told me they are accredited with kwik fit - but that means that is time i am without a car, getting the rental car fixed when i rented the car because i need a vehicle. 5. they do not accept credit cards. they ask for a direct deposit and bank transfer. which is very inconvenient and prone to scams and unsafe for your bank account. I was rushing to rent a car and did not have time to look around. I wish I had read the reviews online as I now see a lot of negative reviews with similar experiences as mine. read more

Avoid! 100% a fraudulent company, you would be better off buying a second hand car for short term use. They quoted me just over £1000 for repair work which wasn't even on the inspection report at hand over. £400 to replace a tiny chip on the window outside the driver view less than 4 mm in size! other charges for damage which I believe they have intentionally caused to justify charging the customer extortionate amounts! they was happy to drop £360 pound of the "repair work" if I just accept it. not to mention they refused to show any of this so called repair work. they forced me to change car as the previous car was leaving stock which ended up being £190 extra just for delivery. On top of all that after I returned my second car after 4 weeks of renting it they decided to charge me a whole month extra £503... for having the car one extra day even though I offered for them to pick it up on the last day of the rental period, they agreed but changed their mind two days before saying they had no one available. £503 for having the car for one day.. beyond a joke and they thought this was acceptable. now they are ignoring my calls and emails I have given them untill Friday 14th or I will seek legal action. Please avoid it's not worth the stress to have any dealings with this company read more

I wish I had checked out the reviews BEFORE I rented from Autohorn. I was a longtime renter from these guys, not the cheapest (in fact one of the costliest) but offered great flexibility which is what I was looking for. Similarly to other reviews, everything ran smooth until they contacted me to exchange the car for which I had to pay over 200 pounds despite me being perfectly happy with the car I had (I had already paid over 200 to have oit delivered a few months prior). And then the difficulties started and all kinds of trumped-up charges for "damages" were presented despite these "damages" being normal wear and tear. They also charged me for the car being dirty inside which was nothing a hoover could not remove in 10 minutes. And beware: insurance excess is "per damage" so if they find 10 minor scratches say and each falls below the excess, the insurance is pointless and you have to pay x 10 despise the total being much more than the excess. Stay away, you would save yourself form a lot of headache by avoiding this company. read more

I found Autohorn while searching on Google. I needed to find a flexible leasing company that could cope with the fact my previous business had been another RBS victim! I called the advertised company and spoke to someone called Steve. He was enthusiastic with a "can do attitude." After sharing a bit about the company he emailed a brochure and application form. I chose a car and emailed back the form. I heard nothing back so after a few days called. I was told somebody would call me back but it never happened. Three calls later my application was approved and after completing the paperwork and paying a small security deposit I collected the first of six vehicles I had over a near three year period. The first car was not new. I was told it was New with delivery mileage only. However Ford confirmed that over a thousand miles is never classed as "delivery mileage" I later found a receipt under the seat which suggested it had possibly been out on Daily hire. That wasn't a problem for me but I did wondered why somebody felt the need to try and pretend it was new. The other five cars were as described apart from a Volvo appearing in the brochure as having cruise control but only having a speed limiter. In the early days of my dealings with Autohorn the staff were always friendly, professional, polite and efficient. As the company grew standards slipped. On one occasion I ordered a car from the brochure I was sent by email and when the contract came out if was more expensive. I queried this and was told in no uncertain terms that I was mistaken. Three members of staff later and a lot of frustration they admitted the error and made out they were doing a special favour by allowing me the advertised price! On another occasion I changed vehicles and they continued collecting the direct debit for the old vehicle as well as the new for THREE months. On each occasion I was promised they would sort it. Each occasion took three calls or emails to sort. On the third occasion this happened I was told they would not return the money but instead alter the next months direct debit for the new car. That shocked me. I ran a business that had 1500 rental payments coming in every month and know how easy it was to make a mistake. If we identified one we rectified it immediately and returned the funds inline with the direct debit guarantee. After you have returned your lease vehicle the inspections I found to be very fair and a lot less hassle than Mercedes Direct use to be. My circumstances have changed so I have returned my last vehicle but am saddened again by the lack of urgency to return all legally due funds. To summarise Autohorn's flexible lease can be a great short and medium term solution to your transportation needs. Their fleet has a good choice from Smart cars to super cars. Sadly you might need to watch the accounts department more carefully than you would expect to have to. This was highlighted to me by an email from their accounts department which told me to remember to cancel my direct debit so no future payments could be taken. I had to read that many times to make sure I had read it correctly. It is not the customers responsibility to cancel the direct debit but rather the company's responsibility to make sure they have proper systems to that ensure they never take money that is not legally due! read more

I only needed a car for a couple months until my new one was ready. They were extremely helpful as to what my options were and managed to arrange a car within a couple of days! Would highly recommend. read more

Autohorn is part of Europcar, and my critique is mainly of the latter. Autohorn's car was a mediocre Vauxhall Astra (GM) with half tank of gas/petrol. The latter would be a problem. The issue was with Europcar when I made the disastrous mistake of returning the car with 1/4 tank. I knew I'd pay for the missing 1/4 tank (apx. 16 liters). Europcar (in Leicester) wanted to charge me for a FULL tank at 250% of retail price. When I protested, they recalculated and claimed that I owed 3/8 tank. Then they did the math wrong (claiming that 3/8 of 48 is 24 rather than 18 liters). They made no effort to reach a compromise. Never again Europcar! Caveat emptor (rentor). read more

From my short experience , my advice would be "DONT USE THESE GUYS" If you do, make sure you familarise yourself with all the terms and conditions and get the agreement proof read by a lawyer because there are so many 'add ons' and clauses; sub clauses etc...upon return Photograph everything upon delivery inc the fuel gauge/ wheels/ body work to prevent any potential future issues Ill give you an example of their entrapment :- I agreed to exchange a car after just a week, agreed a date for delivery exchange but unfortunately the night before a stone chipped the windscreen The car went back via Autohorn appointed 3rd party delivery service with the chip, all within the allowance on the terms, but the 265 mile collection return journey unfortunately caused the screen to slightly crack I received an email to state the car wasn't in the condition to which it was delivered and once assessed I would be contacted to confirm their findings I WAS contacted the next day to state the windscreen had been changed and an ensuing invoice will follow!!!!! WTF - isn't this what insurance is for with windscreen cover I was advised by Autohorn that the car needed to be repaired immediately as it was due for another hire the next day I was never given the chance to arrange this through my insurers , who use Autoglass and surely as able to change windscreens with the same efficiency as any other appointed windscreen supplier When I phoned next day I was told by sales that the car was still available for lease ......... Just to reiterate - DO NOT USE - Hire a car through a reputable rental supplier instead Might seem dearer initially but not once all penalty clauses etc are added Autohorn expect car back like show room condition - no matter how careful you are - this is just unrealistic and impossible read more