The people at the rental location were extremely friendly and extraordinarily helpful. I realized…read moreon arriving that I had just lost my phone, in the case that also contained my license and credit cards. Your staff did everything imaginable to help me recover the phone, including driving me back to the train station where I'd last used it. In luck, I got it back. Throughout the process, everyone was compassionate and understanding. When returning the car, we got a friendly welcome, and congenial conversation with the area manager and office manager, who again offered to drive us to the station where we were headed.

DO NOT RENT VEHICLES HERE. VERY DISHONEST! I have never been so bamboozled. If you happen to be…read moretravelling abroad be very aware. They renting of the vehicle was pretty straightforward except for the vehicle we reserved was told us that it would not be available for one hour just before they, all of a sudden, had a vehicle at the train station. But if this didn't raise flags, at dropoff a woman pointed to a streak of dirt on the under carriage and wrote it down that we damaged the vehicle. We wiped area and took a photo. ABSOLUTELY NO DAMAGE occurred to this vehicle during our rental. Yet, they charged us an additional $100 for damage. Poor service. Shame on Enterprise. We will never use a rental from Enterprise ever again.

A review of a rental car location? Why not. I picked up my first rental car in a country where I'd…read morehave to sit on the right side of the car to drive the car along the left side of the road. York's not exactly a big city, but it was big and daunting enough under the circumstances--and such that I timed the rental to be before rush hour on either end (this location doesn't open until 8 and I wanted to get the hell out of dodge at least an hour before then). So they rented me the car, but the woman running the show was so friendly and funny and engaging that it made most of my fear melt away, and we were able to drive back to the hotel to tell the tale.

I have been renting cars for 35 years. Worst experience ever…read more Never, ever rent a car with Hertz in the UK. Ever. Simple fact. If a stone hits your windshield just from normal driving they will charge you for it. No fault of your own. Trucks kick up stones that chip windshields all the time. So I was charged a huge amount of money for something I had no control over. In the US rental car companies check at what's your fault and not. In the UK I guess Hertz wants to saddle the consumer with all risk. So it's not worth it. Plus I ordered and confirmed an automatic but the reservation was somehow changed into a manual? Hmmm? But either way if you rent a car with Hertz your risking a lot. Unless you bubble wrap your car and park it in a garage your taking your trip and your finances into chance.

I found Autohorn while searching on Google. I needed to find a flexible leasing company that could…read morecope with the fact my previous business had been another RBS victim! I called the advertised company and spoke to someone called Steve. He was enthusiastic with a "can do attitude." After sharing a bit about the company he emailed a brochure and application form. I chose a car and emailed back the form. I heard nothing back so after a few days called. I was told somebody would call me back but it never happened. Three calls later my application was approved and after completing the paperwork and paying a small security deposit I collected the first of six vehicles I had over a near three year period. The first car was not new. I was told it was New with delivery mileage only. However Ford confirmed that over a thousand miles is never classed as "delivery mileage" I later found a receipt under the seat which suggested it had possibly been out on Daily hire. That wasn't a problem for me but I did wondered why somebody felt the need to try and pretend it was new. The other five cars were as described apart from a Volvo appearing in the brochure as having cruise control but only having a speed limiter. In the early days of my dealings with Autohorn the staff were always friendly, professional, polite and efficient. As the company grew standards slipped. On one occasion I ordered a car from the brochure I was sent by email and when the contract came out if was more expensive. I queried this and was told in no uncertain terms that I was mistaken. Three members of staff later and a lot of frustration they admitted the error and made out they were doing a special favour by allowing me the advertised price! On another occasion I changed vehicles and they continued collecting the direct debit for the old vehicle as well as the new for THREE months. On each occasion I was promised they would sort it. Each occasion took three calls or emails to sort. On the third occasion this happened I was told they would not return the money but instead alter the next months direct debit for the new car. That shocked me. I ran a business that had 1500 rental payments coming in every month and know how easy it was to make a mistake. If we identified one we rectified it immediately and returned the funds inline with the direct debit guarantee. After you have returned your lease vehicle the inspections I found to be very fair and a lot less hassle than Mercedes Direct use to be. My circumstances have changed so I have returned my last vehicle but am saddened again by the lack of urgency to return all legally due funds. To summarise Autohorn's flexible lease can be a great short and medium term solution to your transportation needs. Their fleet has a good choice from Smart cars to super cars. Sadly you might need to watch the accounts department more carefully than you would expect to have to. This was highlighted to me by an email from their accounts department which told me to remember to cancel my direct debit so no future payments could be taken. I had to read that many times to make sure I had read it correctly. It is not the customers responsibility to cancel the direct debit but rather the company's responsibility to make sure they have proper systems to that ensure they never take money that is not legally due!

gist: -they charge you for existing damage to the car…read more-very expensive -initial staff interaction was nice -i would definitely not recommend to anyone lease reference#: TIM503 full review: PROs: -flexible. you can easily set the days for rental - but they charge you for the full month initially and promised a 'refund' for the unused days -good variety of vehicles to choose from -the staff I initially spoke to was nice: 1. Tom. he seemed very accommodating, helped me through the process, quick to respond, and even pushed for the vehicle delivery date to be earlier because we needed it. 2. Ken. he delivered the vehicle. he was nice and even told me to contact him if i have any questions about the vehicle. I even drove him to the train station. CONs: 1. very expensive. the list price of the car i chose is £455. but my initial payment ended up being £906£. thats double. -there is a "set up fee" which i don't understand what it is for. -delivery charge of £60 -insurance of £180 then at the end there is a "collection charge" of £183. why is that 3 times the price of delivery? 2. they delivered the car with soiled rear seats. the whole rear row was stained. with debris in the crevices and the seatbelt and seatbelt holders. this was acknowledged by the the delivery driver. 3. they charge you for existing damage to the car. at the end of the lease - they billed me for damages to the alloys and the soiled seats. its a good thing i took pictures of the damages to the car so i contested the claims. i even emailed in the beginning to express my disappointment about the soiled seats, and they replied to it - that to get it cleaned myself and they will supposedly refund the cost. i did get it cleaned but the stains were too much to get off by the detailer. 4. the air conditioning does not get cold. this summer gets pretty hot - but the AC does not work. this means the vehicle was not fully checked. i reported this and they told me they are accredited with kwik fit - but that means that is time i am without a car, getting the rental car fixed when i rented the car because i need a vehicle. 5. they do not accept credit cards. they ask for a direct deposit and bank transfer. which is very inconvenient and prone to scams and unsafe for your bank account. I was rushing to rent a car and did not have time to look around. I wish I had read the reviews online as I now see a lot of negative reviews with similar experiences as mine.