Be cautious when shopping at this AutoZone and always double-check your parts before leaving the store.
I purchased rear brake pads and rotors, but was given the wrong combination, front rotors and rear pads. When I returned to fix the issue, the cashier told me I only needed to return the front rotors and purchase the correct rear ones. However, doing that would have invalidated the promotion I originally received.
It didn't seem like the cashier understood how the promotion worked, and to make matters worse, there was no apology or acknowledgment of the mistake at first.
To resolve it, I insisted on refunding the entire transaction and having it rung up correctly from the start. Although there was some hesitation, once everything was redone properly, I received the full and accurate refund. It was over $45 difference from what I was initially being offered.
Mistakes happen, but the resolution process shouldn't leave customers shortchanged or confused. Double-check your parts and your receipt to avoid issues. read more
