I needed a new battery for my sump pump. The guys at Glendale were so incredibly helpful. Checked…read moremy old battery for me, took it for the weekend to try and charge it. It was no good. They ordered me a new one. Beat out any price I would be able to find at home depot or Lowe's I won't go anywhere else. Great customer service. A+++

Overcharged my purchase. When I brought up Michigan Scanning law, employee gave my card back to me…read moreand said he wasn't go to do that. Any store that thinks their above the law is not a place to me to shop.

Everyone is so lazy here, they barely can move their limbs and anything you ask them is a burden.read more

Absolutely rude and deplorable service. In a time in which we are in a crisis it is imperative to…read morehave a reliable working vehicle. It's pretty interesting that are multiple occasions if your engine throws a code you can easily walk in here and get the code check to see what's wrong. That being said with social distancing now in effect most stores are now giving you the code reader and having you bring it back in. Which is completely acceptable and two other locations have done it for me during this pandemic. The benefit is then you can go into their store and spend money to fix your vehicle especially to keep it running during this unique time we are all living in. Which makes this even more insulting. After walking in individual made eye contact and did not even acknowledge my presence. and walked in the back after waiting about 4 minutes and having to walk down and say hello again the same individual walked up and stated I'm the only one here. Then why would you walk away from your only customer? that's poor customer service during normal times and evidently you weren't walking away to pull a part. After stating the problem he informed me I'm not leaving the store to use the code readers. I responded I completely understand and stated the other same corporate store gave the code reader to the customer and said come back in and we will find out what parts you need and you can buy the parts. His dismissive reply was don't know what to tell you we're not doing that here you can rent one for a $150 bucks and bring it back when you're done. I said I am parked at your front door in full View and only use it for under 1 minute. His dismissive response was essentially shoulder shrugs and repeated I'm the only one here , we're not doing that , you can rent one for a hundred fifty bucks. The best part and icing on the cake is there is a 2 ft tall by 3 ft wide placard on the front window saying free tool loan. This is basically tantamount 2 extortion and price gouging during a pandemic . If the other corporate stores have no problem doing this during the pandemic was he just going to pocket the $150 bucks? The fact that an employee's demeanor is that he cannot be put out to hand you a tool they typically give so that they can get a purchase of parts. Even after explaining that the other AutoZone a mile up the road was not handling it in this way. He did not care !! Suffice it to say I drove 1 mile up the road to the AutoZone next to Menards and they happily give me the code reader! It took one minute to plug into the car and brought it back in The clerk was extremely helpful I bought some other products that I needed and the only reason I didn't buy the rest of the parts is because they were not in stock. AutoZone shame on you for allowing customer service to be like especially when everyone is in crisis trying to have food on the table gas in their vehicles and reliable transportation. If you have the privilege of actually being so important to the local community the governor allows you to stay in business and make a profit because you are considered a essential service just makes this even worse just given the demeanor I'm sure it's not a one-time occurrence by this customer associate I will go out of my way to go to O'Reilly's in the future.

I would like to give a Thanks to Corey L and Jackie for helping me with my cabin air filter on…read moreyesterday. I purchased the filter at different AutoZone however they sold me the wrong size with the help of Coery and Jackie, they got me on way. Corery went the extra mile of even instilling it as well.

Autozone Came here…read morefor a coolant hose. Very long drive for the only hose in south Michigan. Really. This place was pretty busy. Lots of customers. Clean. Fast workers. Not slow. Highly recommended

I really liked this O'Reilly's. It was bright and clean, loaded with helpful staff and I was…read moregreeted as I walked in. I think I'll try this location if I need some aftermarket parts in the future. They didn't have what I was looking for but they helped me search for it.

Still the same damned good service today. Stopped in to get a wiper blade and Steve was on it right…read moreaway. Had a nice conversation with Steve and Shawn. Very polite guys and full of auto info. Still out of my way but still the only place to stop.

Great owner, very knowledgeable and good prices. Can locate any part and has a lot of stock.read more

if Paul can't find what you need, you can be certain the part no longer exists. I have several old…read morecars. I don't bother asking the kids behind the counters of the other guys; I ask Paul, a guy who can remember when many cars were new.

This store is pitiful, you have people who try very hard but dont know how to sell. Ita a shame…read more They put alot of hours in and r left with no help. Biggest store or at least biggest potential. Somebody is dropping the ball. Probably district manager. I'll never be back to any of your stores around this area.

I'm generally a very simple person, but I also know jack sh*t about cars. So when I needed the…read moreglass for my drivers side mirror it wasn't that hard to find the nearest auto parts store, and get the part I need. Its not like I was going to a restaurant, or needed medical attention. Came in, used my words/manners, ordered the part, came back the next day, and low and behold my mirror is fixed. Great service guys. Thanks.

As an auto body shop that orders TONS of parts from this company(keystone A/M to be specific) I am…read moreso sick of the fact that I have to call back 2-4 times over a half hour period just to get a person on the phone. either I get put on hold for 10 minutes and my other line rings and I have to answer that and lose the call,or more frequently I call back three times in a row, try all three extensions 5381-5382-5385 and get a voice mail. I should get a real person 7 of ten times when i call to order parts, not 2 of 10 times. Please hire more keystone reps to answer the phone in GR. Also how about route all the calls to LKQ HOLLAND or KEYSTONE GR, not into detroit. The guys at keys/gr know my voice and my shop. I don't want to talk to someone in detroit.

From the owner: LKQ Corporation provides replacement parts, components and systems needed to repair cars and trucks.read more

I've been coming to this store for years and never had a problem until Tim started working here…read more Unfortunately, my recent experiences with him have been very unpleasant. From the moment customers walk in, Tim seems to have a bad attitude and comes across as argumentative and disrespectful. He has made rude comments about customers' vehicles, including telling people their vehicles are "junk," which is completely unnecessary and unprofessional. Customers should be treated with respect, especially when they've been doing business with a store for years. Management should seriously address Tim's behavior and the way he communicates with customers. His attitude makes people feel unwelcome and uncomfortable, and it reflects poorly on the entire store. big blue earring in his left ear, older guy,

Everyone was absolutely wonderful! they were so personable and funny, felt like I worked there…read moreexcept I had to do none of the work! Nadine stood out in the freezing cold working so hard on my windshield wipers that would not cooperate. 10/10 experience. thank you nadine and everyone at O'Reilly!

Horrible customer service very racist too. 3 clerks sitting around doing nothing refused to check…read moreMy battery because they closing in 10 minutes but when a white male came in 2 minutes before the store closes they helped him and locked the door I stood outside for a few minutes just to see if they was going to continue to help him or him out like they did me no.

I went online and purchased a new battery for my wife's 2012 Scion XD. When I went to the store and…read moreasked them to install it (since i was standing right next to the sign that said free "basic" installation of battery with purchase. BTW, it doesn't get easier to change a battery than on a Scion. I asked Myra if she could install it, she started whining. Then she says that they don't have the "special" tool to do it (aka a 10mm socket). After that, I didn't want an incompetent person like Myra touching my car. Only reason I gave her two stars versus one is because she was at least smart enough to get me the correct battery (maybe that was flat out luck or the fact that I did order it online)