I had a mechanic look over and test drive the car I was looking at. He said everything looked good…read moreand that they had put a lot of effort into getting the car fixed up and ready to sell. 1 week in the original battery died and they replaced it free of charge and without hassle. Seems like a solid operation.

Bought a car from them back in November and they were very helpful in the purchase process. It's…read morehard to find a trustworthy car dealership these days and they are just that!

Chris was amazing from service . He is the only one moving forward I would want to speak with…read moremoving forward to the excellent customer service . Very kind and professional

Y'all... Reed did it again! This is my second vehicle purchase with Reed at Darrell Waltrip, and…read moreonce again he went above and beyond. I had called him one day and asked him to keep an eye out for a car for my daughter, gave him my wishlist and price range, and three days later he texted me saying one had just been traded in and he was holding it for me to come test drive. I couldn't believe how thoughtful he was to remember us! The entire process was seamless from start to finish, and his team was just as patient, helpful, and kind. At this point, I'll only be buying my cars from Reed and the team at Darrell Waltrip. Highly recommend!

Absolutely the kindest people I've ever met when I was in a desperate situation needing a battery…read more I had been up all night with a sick dog. Stopped to get food at a pet store down the street from the dealership and when I came back out, my battery was dead in my Lexus! In your minivan The team at the Nashville pet store got me jumped and I could make it not quite a mile to the dealership and service area. I had no right to expect service, but I was handled with kindness and professionalism very quickly. The price was amenable, and it was installed within an hour, even though it was a busy service department. before I left there I knew John Ford's dogs and the other wonderful customer service representative I believe her name was Kristin has two dachshunds. Now that's a silly statement, but every person that came in that service department was treated like family and I can honestly say that because I have never been customer before. I will post on my social media outlets the pleasure of having excellent customer service when I was a perfect stranger and could very well have been refused. I really have the sense. This is an exceptional dealership!

I had an excellent experience purchasing a car here with Jeff Dawson. I recently was in my first…read moreautomobile accident and that vehicle was totaled, so we were in a bit of a time crunch. Jeff assisted us in test driving and looking into several models on the property and found me exactly what I had in mind when I came to the dealership, at a great price. He was honest about features that would be more beneficial to me vs not. We were in and out of there in just a few hours with a beautiful Lincoln Nautilus. I had a nightmare experience at another dealership in Gallatin, closer to where I reside, so driving out to Franklin was definitely worth it to me.

First, let me preface this review by saying that not only do I not enjoy car shopping, I definitely…read moredo not enjoy car shopping at dealerships. I began my search by emailing the Pre-Owned Vehicle Manager Josh Epley about a vehicle that i was interested in. Josh promptly responded back to me, confirming the vehicles availability. I let Josh know that I was not somebody that enjoyed dealership shopping and I'm not a huge people person.. He assured me that he would team me with the perfect salesperson. That salesperson was John Yount. John is very eady going and no pressure. I test drove the car and John answered every question I had. He is very knowledgeable about the brand. Upon returning to the dealership, we negotiated the price and made the sale happen. That process was pain painless. I can honestly say I have never had a more pleasurable and positive, no pressure car purchasing experience. I dealt with Kevin in finance, and that process was painless and quick. I would say that Mercedes Benz of Nashville sets the bar. The vehicle selection is great, prices are very fair, customer service is stellar. I took advantage of picking up a few things from the parts department while I was there and received the same great service there from the parts manager, Dwayne. Despite the fact of living in north Alabama, I will be having my vehicle serviced at Mercedes Benz of Nashville. This dealership is definitely dialed in. Thank you Josh and John for an amazing experience and an awesome car.

AVOID THIS DEALERSHIP. Customer service is so horrific - for…read moreany maintenance, you cannot get responses, even from management. They don't give loaner cars and also don't communicate about time needed for repairs - we've called for over 5 hours and cannot get anyone on the phone. My husband then went in person, and the service tech would not even come talk to him and give him an ETA. Not luxury service for the luxury prices, would avoid at all costs.

I came with my Grandson who had found a car there. Gentlemen stayed late to take care of us and…read moreseemed very aware and very qualified. also, offered a 90 day/3000 mile warranty to ease any fears. I would certainly recommend Right Price to anyone. Marty O. LaVergne, TN.

I've purchased two vehicles from them the first vehicle was a 2003 mercury grand marquis ls no…read moreproblem payments on time second vehicle was 2008 Toyota camry se I missed 1payment the repossessed my cari paid fee got it back missed 1more payment the repossessed the vehicle and said I had to pay off entirely to get the vehicle back they terrible

Absolutely amazing experience buying my "new-to-me" 2014 911 Targa 4S. Buying a car from out of…read morestate can be a little challenging at times, but Trey and the rest of the staff made my purchase as painless as possible. I can't say enough kind words about my entire experience. Thanks again!

Extremely Disappointing and Unprofessional Service Experience…read more I had an extremely disappointing experience with Porsche Nashville's service department and service advisor, Lance Mays this week. I brought my vehicle in for services covered under my existing dent and tire/wheel protection policies and repeatedly made it clear that I was declining ALL additional services, including an oil change. Despite confirming this directly with Lance by phone and text, an oil change was performed without my authorization, and I was subsequently charged for it when I arrived to pick up my vehicle. When I questioned the charge, Lance claimed my boyfriend had insisted on the oil change during a Friday visit to the dealership. This was completely inconsistent with what actually occurred. My boyfriend confirmed that he specifically declined additional services and was informed the oil change had already been performed before he arrived. When I offered to call my boyfriend on speakerphone to verify this, Lance became visibly irritated, dismissive, and condescending in front of other customers. Rather than professionally addressing the discrepancy, he became defensive and ultimately said the dealership would "absorb the charge." I have suspicion as to this behavior change because he knew he was being caught in a lie. Adding to this experience was the extremely poor communication. My vehicle remained at the dealership from Tuesday until Monday, and multiple attempts to obtain a status update went unanswered. This isn't the first unprofessional encounter either I've had with this service team, of which, was previously discussed with the Service Department Manager, James, earlier this year where a previous advisor who portrayed a sexist gender-biased assumption who asked me if I need to "have my husband's input" when needing to decide on having my car detailed and a tire replaced. I don't have a husband. I am a professional working female who can afford my own Porsche. For a dealership representing a premium luxury brand, the lack of communication, disregard for explicit service instructions, questionable explanation for unauthorized work, and unprofessional yet sexist treatments were and are unacceptable. I would strongly caution other Porsche owners against using this dealership for service based on my experience. Trust, transparency, and customer service should be fundamental expectations, not exceptions. I am requesting that management formally review this incident, including the service authorization records, timeline of work performed, and communications regarding my vehicle with accountability.

Took my wife's truck in for some warranty work, and a small wheel repair. Nothing crazy, but Jeff…read morein the service department went above and beyond to get the work done in a timely manner, and over communicate when things were ready. He delivered great customer service. I won't deduct for the loaner car they gave me. But it really needed a quick detail for the amount of starbucks/coffee that was splashed all over the center console/steering wheel.

Went in and bought our first Cadillac. Michael was our sales rep and he did a great job helping us…read moreselect the perfect car for our needs and wants. He then worked with us to get a great deal - I'm convinced the best deal possible for our new car. Sales rep, sales manager, business manager were all pros and really made the process painless. Gave us top dollar for our trade, too! If you want a truly special automobile, buy a Cadillac, and buy it here.

The buying experience was great. Unfortunately, I realized my truck had a brake vibration over the…read morenext few days. (This vibration is identified on the NHTSA website)Shame on me for not completing research. Yet, I am pleased with the truck. So, I took it back and ran into the salesman. His reply, as well as the sales manager, after being told of the issue was "didn't you test drive it?" Of course I did. However, I didn't drive it like I own it, or stole it. I was raised better than that. This comment came across negative to say the least. I perceived this as being told it is your problem now. Poor word choice. In the end the sales manager looked at me and said what I wanted to hear, we will take care of you. That is all I wanted to hear a few days after I had purchased the truck. The customer service advisors, upon first exposure, were/are less than stellar and have little understanding of customer service. The younger man became the go to guy. The other threw his hands up in mockery both times I attempted to communicate with him. Another one responded as a stand off quick defense. Which is very concerning as I want to build a lasting business relationship with a non corporate dealership. The quality of the repair seems be correct. And, in the end all was pleasantly worked out. To say least, this business relationship is off to a salvageable bumpy start. I think we are well on our way to continued business.

Salesman epitomizes the sleaze that customers suspect dealerships promote. Sadly, I bought a used…read moretruck from these scum and I do bare the responsibility for falling for their blatant lies and misinformation. The list of issues with this truck is long. The salesman lied about numerous issues. I have spent thousands to fix their cover ups. Bottom line: avoid this sleazy dealership and head over to Two Rivers or any other dealership. I've bought dozens and dozens of cars over my years. Bates ranks as the top one to avoid. Take if for what it's worth, i warned you.