From beginning to end 5 star care and qualityread more

This is my first experience with an autocare facility. Friendly, very accommodating staff, complete…read morewith snacks/shuttle service. Very transparent inspection findings complete with pictures and easy to understand explanations. They allow you to make all the decisions and are very timely in their responses. I had a major evap leak detected and repaired. When I got home the check engine light came back on. I showed up unannounced and although they were busy, they started working on my van immediately with no additional cost. I very much appreciate the integrity and hard work of everyone I interacted with. You guys rock!

Great experience. Friendly and professional staff. Transparent pricing. Highly recommended.read more

Don't go in here unless you have the part number or know exactly what you want. Guys at the counter…read morecopped an attitude when I went to get a part for my trailer. Major problem. Would have rather had them tell me to go up the road if they didn't want to help instead of me wasting my time making him half-way "help" me. Feels like one of those places that if they know you, they treat you much differently than if you walk in not knowing anyone.

I had an amazing experience here! After calling four other…read morewell-rated places, this was one of the only shops willing to take my Chevy Equinox, and I'm so glad they did. They were able to fix my sun/moon roof the same day I brought my car in, which saved my vehicle from potential water damage with bad weather coming in. On top of that, they saved me $100 compared to what I was expecting to pay, and talked me through the process as they worked on it! (Special shoutout to John who was one of the main workers who sent me the updates on it and was the one who was able to move some things around so it can be fixed before the bad weather!) Everyone I spoke with was polite, friendly, and kept me updated throughout the entire process while they worked on my car. The team has great personalities, is extremely knowledgeable, and provides genuinely friendly service. They will forever have my business! Can't recommend this place enough!

Amazing as always. It's my second time going to them. They did phenomenal the first time, provided…read moreclear instructions for after care, and important details about their lifetime warranty.

So time has passed and the lovely guy is deciding not to pay up and play games. So think it's time…read moreto make this public... I took my s2000 to Shawn Loteckie at Loteck Customs to get my fender touched up. Well the first time I went to pick up the car, there was runs, particles in paint, fish eyes, overspray bad, and most of all they didn't even know the car had pearl... like wtf, who cannot tell it has pearl?!? Well he kept it to fix it the second time. Got it back again with even more flaws... half painted mirror, particles in paint, fish eyes everywhere, overspray over the whole car, broken front grill, and to top it all off he had backed my car up into something.... Well Shawn offered to fix it again so I dropped it off for the third time for the last chance.. well two weeks past and he hadn't touched it or even gave me an update. We were about to have the bad storm nov 5 2018, and I was worried about the car getting damaged being left outside. I texted him in the morning and he never replied. So I called insurance just to find out how that would work if it gets damaged. They wanted to call loteck customs, and when they did Shawn snapped off and got a terrible attitude. He told me to come pick it up the next day, and he no longer wants my business. Well the next day I picked up the car and sent him a text saying we can go through your insurance or take this to the next step. Well took him a week to finally get back to me, and he stated he will take it back for the 4th time and fix it. There is no way I would let Shawn have my car again as how it kept getting worse each time and how his business was... Well took him to court and won for $7,452 for the damages to my S2000 that he caused. I've been giving Shawn the opportunity to pay up, work with me, or even go through his insurance. Well he decided not to work with me and state things like I'm filing bankruptcy to get out of this and other debts I have (which this won't effect me lol). Well he still has yet to pay and the judgement was in the beginning of December. I suggest to everyone to not take your vehicles to loteck customs unless it's a car you do not care about and is worth as much as a used tampon.... I have text messages of everything between us if no one believes the way he has came off as well. As well as I'm not the only person he's screwed with and has/will be taking legal action.

Less than 1 star. Poor quality work. Does not stick to his word. Promised to be done in 2 weeks…read more Takes 2+ months and does not do everything as planned. Paint has runs, craters/fish eye, peeling, orange peel, etc. Does not honor "lifetime" warranty. Will not return texts or phone calls. Avoid this business.

very professional and friendly. they did an amazing job getting my car back on the road. they went…read moreabove and beyond to take care of us.

Place over charges for services. Danko Brothers recommended this place since they could not fix my…read morevehicle. I trust DB, but I will NEVER take my vehicle to westside again Lady who runs the front desk is sweet as pie, but she tells you very little information about anything. Spent $2k on dent repair and a paint job. They missed a dent on the front of my car and paint is missing on one of the door handles. I told the front desk this and she said "we did what was listed on your paperwork". But she wouldn't fix their mistake. While I'm driving home, I smell something but can't figure out what it is I get home and pick up my cup out of the cup holders and I find a cigarette!!! I don't smoke THERE IS NO REASON TO BE SMOKING IN SOMEONE ELSE'S CAR!!! ESPECIALLY ONE YOU ARE SUPPOSED TO BE WORKING ON!!! I can't call them and complain cause they just closed. So I guess a 1 star review will have to do. Forget this place

My car was stolen and the joyriders really did some damage to it. Dents and scratches all over it…read more These guys were able to get my car looking good as new again. the paint job is pristine and matches really well with the original paint job on the car. Definitely would recommend coming here.

Amazing customer service! Everyone there is super friendly! They are very detailed in their work!…read moreAnd fast! I loved how they kept me updated via text message as well & called me as soon as our car was ready! Highly recommend!

We got the car a 2021 traverse I am so happy with it they offer a military discount David was a…read moresalesman who helped us and he was so kind he informed us all about the military discounts on new cars and how there are no state taxes as long as you bring your orders and your LES as proof of military you can get an amazing deal $35,000 car we were able to get it for 25,000 with only 4000Down I am so pleased with how fast everything went and how smooth it was I definitely recommend this dealership or fast efficient in and out service granted we went in knowing what we wanted but I was so pleased with the customer service of this place

I took my car into James Corlew Chevrolet for transmission fluid change, brake fluid, replace…read morewipers and coolant change March 2023. I should have followed my instincts when driving up at 8:35 am and no "green arrows" were on at service door and no discernible lights on inside and could see no people moving around. I waited about 5 to 7 mins and I drove on and come back about 30 mins later and the same thing. Finally after about 5 mins or so the door went up. I ask what time they opened and he said 7am. I stated that is what I was told and the sign on service door stated this also. I told him that I had been there earlier and the door did not open and the "green arrows" that I was told about on phone were not on. He ask "their not on yet". The service advisor presented with no professionalism or customer courtesy. He never came to the customer lounge to inform me of the total price or to confirm he had entered the info I gave him was correct on work order. Any way I got a call back that my car was ready, about two hours and was timely. I was presented with invoice at the cashier's window and the advisor walked away quickly. Total price was $741. She insisted I sign everything and like a robot "cash, check or card". I signed, BIG mistake! Not that it actually matters. I never worry about this with the two Chevrolet Dealers I have done business with for years. Drove the car about 10 miles through traffic and checked transmission fluid three times. It was barley in the minimum zone but should had more fluid. I drove back to service doors and one opened. Some man, I'm guessing service manager, supervisor or something, standing by car when I got got out so I told him about the fluid level. He stated he would "take are of it," that he "had a trainee back there." A trainee changed my transmission fluid! Think about that. He should had closer supervision! It's a transmission!! The coolant does not look near as orange/red as it did the last time it was changed at the dealership where I bought the car. It just does not appear to be fresh/clean. The brake fluid at least had some added but is absolutely very close to being too full. It is over the fill level line and may be touching the 'cushion' on inside of cap. The tech did NOT clean any of the fluid caps or the area around the caps. This is strong evidence of NO professionalism and does not instill confidence. This of course worries me. I saw this after arriving home. I'm glad I keep under hood fairly clean. Now to the "Dollar Store" wipers. They did fit but were NOT close to the wipers they replaced. The wipers looked like toys compared to previous wipers. I had replaced twice before at two other Chevrolet Dealerships. After arriving home, I took passenger wiper off and it was held on, sort of, by a very thin plastic tab that almost broke off and would not have stayed on again! I have never felt so 'reamed' in my life! It is not the price, it's "what did I get for MY money". After arriving home, I called my local Chevrolet Dealer Parts Department and they had the wipers in stock that belonged on my car. She also stated voluntarily, "Sir, if you will pull into one of the service lanes we will be happy to install these for you." No charge for installing. They did follow through. I chose James Corlew Chevrolet out of convenience and location at the time!!! Lesson learned! BTW I have owned a few new Buicks and Chevrolets over the years and have dealt with numerous GM dealerships throughout the Southeast and this is absolutely the worst experience. In fact, it is my only truly bad experience with the actual service. This was my experience at James Corlew Chevrolet. You be the judge. What do you think I got for my money?