My first experience at CarMax and it went well. They have real nice incentives like being able to…read moretest drive the car you're interested and another is being able to return the car you bought within 10days of purchase if you change your mind. Only downside is you can't negotiate pricing as you would at a dealership, but for all it offers plus cutting down on wasting time CarMax is the way to go. Also different locations seem to operate differently as I did not enjoy my experience at the Buford location. We also went to Gainesville which was a smooth and nice experience however I had the best experience at Norcross. After looking at several cars I chose the fully loaded 2024 Kia Sportage and I love my car! If you want a straight forward seamless experience. I would recommend CarMax.

I have always disliked the car buying experience but CarMax made it bearable…read more I reserved my car online before I got there. They let me test drive the car by myself for 20 minutes. They gave me the Auto Check report so I know there were no accidents. They also walked me through the different warranties. It took a while for me to get the loan from my credit union but that was not the fault of CarMax. Finalizing the paperwork took longer than expected but only 15 minutes longer. I really enjoyed the no hassle no surprise fees experience.

So I get it they are a used dealership. Someone else in the reviews describes it perfectly. Lots of…read morecars, friendly staff, clean cars. But they know the tires on the cars ain't sh- and we'll just add in a tired package to your loan to fix it. I went with their bank choice Westlake which was so bad in rates and obviously refinanced asap. They where good about asking me if I paid and hyping up the capabilities of the car but then the car couldn't do half the stuff they listed and if you can ask me about pay answer other things wrong with the car. Like why the brakes needed flushing since March but I bought it in August. Didn't notice the warning cause they probably reset it over and over again so I got the warning after I already drove off the lot. I'm making the best of the car but the price compared to what it is was not fair and completely inflated. For that I cannot recommend this place and would not. Where I thought I was saving getting a used car I couldn't have spent the same and got it new. Just a no go. Oh and they added on gap coverage without asking as well. So thankfully once I refinanced I was refunded the extra packages but not a return or suggest feeling for this business.

Absolutely the worst experience I've ever had at a car dealership. We had a confirmed appointment…read morewith Sam to finalize financing on a specific car. We showed up on time and waited for over an hour, only to find out he had sold the car to someone else without any notice or communication. There was zero respect for our time or the appointment that was already scheduled. If a car was going to be sold, the professional thing to do would have been to inform us before we drove there and waited. This was extremely unprofessional and disappointing. Poor communication, poor customer service, and no accountability. I would not recommend this dealership to anyone. Be careful trusting their appointments, as they clearly do not honor their commitments.

I've been in the car market for five years, looking at this exact car and it could not have…read morehappened without the help of Shahar. Brandon was the person who helped me test drive the car but the man behind the magic is Shahar both make a great duo. The process took almost a week because I was giving Shahar a rough time but in the end, he was still patient with me from day one after test driving he knew this was going to be my car. Not a moment did I doubt him and I'm so glad I went with this decision. Now he'll have a customer for life. Thank you soo much to Brandon and Shahar for making it all happen.!!!!

I had a great experience with Shahar and Brandan. They were very accommodating in allowing me to…read moretest drive the car multiple times and take it to a local mechanic, and provided a free replacement mirror for one that was a little damaged. Great purchasing experience from these guys, trustworthy and helpful!

Had a great experience with Southern Star....Ronny was great to talk and work with, very honest and…read morereacted to - nd addressed - our concerns very quickly (our target car had a shock issue and they fixed it the very next day). Will definitley put these guys on the top of my list thte next time we need a used car.

I would strongly encourage anyone considering buying a vehicle from this dealership to have it…read morethoroughly inspected by an independent mechanic before signing any paperwork. I purchased a vehicle here in good faith, and shortly afterward it began experiencing serious overheating issues. The engine repeatedly went into "Engine Over Temperature" protection mode, lost power while driving, and required large amounts of coolant despite there being no obvious leak. The vehicle has since shown symptoms consistent with a potentially serious engine problem. This has been an incredibly stressful and expensive experience. Based on my personal experience, I would not purchase another vehicle from this dealership. Please do your homework, request all service records, and pay for a pre-purchase inspection--it could save you thousands of dollars and a lot of frustration.

Great customer service . A used car dealership that is honest ! Now that's rare !…read more Very easy to work with.

Great used car buying experience! Came in, test drove the car then a couple of days later came back…read moreto negotiate and buy the car. No funny business. Marc and Pam were great. 2nd car we have purchased from here and they will be the first I contact in the future as I have had bad experiences elsewhere buying cars!

A warning to future customers: My experience with Autoplex Atlanta in Duluth has been extremely…read morefrustrating and unprofessional. We purchased a vehicle on July 29, 2026 and were told that because we had already secured our own financing, everything would be ready when we arrived and we would simply sign paperwork and leave. Instead, we spent over three hours at the dealership. While there, we also personally heard salesmen discussing misleading customers into coming to the dealership even when they knew the vehicles those customers were looking for were not actually on the lot. That was extremely concerning. The problems continued after the sale. It is now 43 days later, and we have had to repeatedly contact the dealership ourselves regarding our registration and temporary tag. We first contacted our salesman, Wayne, over a week ago, and he said he would "do his best" to find out what was happening. He never followed up. We eventually called the dealership and were told paperwork was missing from us. That turned out to be inaccurate--we only needed to provide a new photo of a driver's license because they claimed the original was blurry. Nobody contacted us about this; we had to discover it ourselves, but the registration and title work had been sent the day prior. They waited over a month to even send the info over to the state. Today, with only two days remaining on our 45-day temporary tag, I tried contacting the title department, whose number was no longer in service, and the finance department, where nobody answered. We were eventually told there was no manager available. We were then referred to Grand Motor Cars, who sent us a Vehicle Inquiry showing the registration as active and the title as pending. However, nobody addressed our immediate concern about legally operating the vehicle once the temporary tag expires. We specifically asked what could be done to keep the vehicle legal. We were told that a temporary tag extension could not be issued, but Georgia DOR's own guidance explains that when a dealer has not obtained the title in time, the customer can apply through the county tag office for a 30-day TOP. Jesusita Mejia, the title manager at grand motor cars, claims they won't send an extension since they sent the info to the state "on time". On time to them is apparently 10 days before the tag expires when you have a full 45 days to get it done. Unprofessional. There was also an Autoplex Care package included in the purchase that I specifically did not want. We were told it could not be removed because the vehicle had already been ceramic coated and tinted at their expense. Based on our inspection, the vehicle does not appear to have been ceramic coated. The biggest problem isn't simply the registration delay..it's the lack of communication, follow-through, and accountability. We have repeatedly had to chase down different departments and employees just to get basic answers about a vehicle we purchased more than six weeks ago.

**Very disappointing experience -- potential customers should be extremely careful**…read more I am posting this review because I want other potential customers to know about my experience with Autoplex Atlanta before leaving a deposit or making the trip to the dealership. I went to Autoplex Atlanta with my son because I was interested in purchasing a used Mercedes-Benz for him. We had a confirmed appointment, and before we drove to the dealership, I specifically verified that the 2023 Mercedes-Benz EQS was physically on the lot and ready for us to see. I also explained that I had a very tight schedule and needed to know that the vehicle was actually there before making the approximately one-hour drive through traffic. I was assured that the car was there and ready to be seen. When we arrived, we were told by Khris that the EQS did not have a windshield, so we could not even properly see, inspect, or test-drive the vehicle we had specifically confirmed was available. This was extremely disappointing and felt like a tremendous waste of our time. We were then told about a 2024 Mercedes-Benz EQE as an alternative. We became interested and began discussing the price. We were subsequently told that the vehicle had been sold and could not be sold to us. We were then told that the vehicle could be brought back to the dealership. At that point, we were asked to provide a **$1,035 deposit** so they could bring the vehicle to the lot. I want to make this extremely clear: **We NEVER signed a purchase agreement. We NEVER signed a sales contract. We NEVER signed anything committing us to purchase this vehicle. We never took possession of or received a vehicle.** We were told that the $1,035 was simply to demonstrate that we were serious about purchasing a vehicle and that the money would be **refunded if, once the vehicle was actually available for us to see, we decided not to purchase it.** We were then given a purchase order and told that we would receive a call once the vehicle was actually on the lot and ready for us to see and test-drive. **That call never came.** We never got the opportunity to see the vehicle, inspect it, or test-drive it. During the discussions, we were also presented with a **$5,000 paint-protection package** that I specifically said I did not want or need. Rather than removing it, the dealership reduced the charge to **$2,000** -- still $2,000 for a product I had clearly said I did not want. There was also a **$999 dock/dealer fee** that remained in the proposed transaction. After all of this confusion and repeated changes, I decided I was no longer comfortable proceeding and repeatedly requested the return of my $1,035. This is where the experience became even more disturbing. Despite repeatedly requesting my refund, I have not received confirmation that my money has been returned. Instead, dealership representatives have repeatedly asked whether I am still interested in purchasing another vehicle, even though I have clearly explained that I am simply requesting the return of my deposit. I feel that we were **seriously misled and taken advantage of** during this process. We made a long trip based on assurances that the vehicle was there and available, only to arrive and discover that it could not even be viewed. We were then given changing information about another vehicle, asked for a deposit based on the understanding that it would be refundable if we decided not to proceed, and then never even received the promised call that the vehicle was available. Most importantly, **there was never a signed purchase agreement or signed sales contract committing us to buy the vehicle.** As of the date of this review, I am still waiting for the return of my **$1,035**. ### My advice to potential customers Please be extremely careful before doing business with this dealership. If you are told a vehicle is on the lot, **verify it yourself before making a long trip or leaving a deposit.** Get every promise about a deposit and every fee in writing. Make sure you understand exactly what you are signing -- and if you do not intend to commit to purchasing the vehicle, do not sign anything that could later be interpreted otherwise. In our case, we never signed a purchase agreement, never received the vehicle, never got to inspect or test-drive the vehicle, and yet we are still having to repeatedly request the return of our $1,035. I sincerely hope Autoplex resolves this by immediately returning the $1,035. If they do, I will update this review. I am sharing this experience so other consumers can make an informed decision and hopefully avoid what has been an extremely frustrating and upsetting experience for us. I'm preparing a complaint with the GA Board of Used Motor Vehicle Dealers ( https://sos.ga.gov/sites/default/files/forms/35%20Form%20-%20Complaint.pdf ) and the AG's Consumer Protection Division ( https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint/consumer-complaint-

We did not buy a car today, so this review is for the associate who assisted us today. Hayden Baker…read morewas very patient with showing us the vehicles we wanted to look at today. We want to take a moment to thank him for his time as well as his patience. He was a pleasure to work with.

Initially, I was satisfied with my purchase at EchoPark. Elijah served as my salesperson and…read moreprovided excellent service. However, a problem arose shortly afterward. Within two days of acquiring my 2024 Volkswagen Jetta, I was compelled to bring the vehicle in due to an "engine service soon" alert. The vehicle's performance declined, and I encountered an error message stating P0010: Camshaft Position Actuator Circuit (Bank 1), indicating an electrical fault or failure with the camshaft adjuster valve. Consequently, I contacted EchoPark, and Orlando in the service department advised me to proceed to the Volkswagen dealership, given that the vehicle has only 48,000 miles and remains under warranty. Accordingly, I took the vehicle to Autonation in Buford, Georgia, on May 12. The vehicle was received on May 7, and the issues commenced on May 9. As part of my plans to visit Autonation, I was informed I would take an Uber to EchoPark after dropping off the vehicle. However, it took nearly two hours before I received assistance in arranging the rideshare. I interacted with at least five different staff members, none of whom were aware of the situation. Eventually, I spoke with Assistant General Manager Talon, who was exceedingly helpful and assisted me in reaching EchoPark. I waited at EchoPark for over an hour and was provided with a loaner vehicle as compensation for the inconvenience. Talon attempted to explore options for acquiring a different vehicle through the financing bank; however, the requirements for the vehicle I desired were more stringent. I subsequently decided against the Volkswagen due to the need for maintenance shortly after purchase. Since then, I have contacted Talon via phone and text messages without receiving any response. As of today, May 29, my vehicle has been in service since May 12, and no one, including Talon, has contacted me since May 15, despite multiple calls and messages. Rod in Sales called me and let me know my vehicle is ready to be picked up and arranged a rideshare as I returned the loaner. I am currently paying for a vehicle I have only possessed for five days, at a high interest rate. I also contacted EchoPark corporate, engaging with several agents and personnel, who ultimately provided minimal assistance and offered little follow-up despite my requests for a callback to discuss alternative options. This situation is entirely unacceptable and constitutes poor business conduct. I am disheartened by how EchoPark has managed this problem, especially considering its simplicity to resolve. Nevertheless, I would like to acknowledge the exemplary service provided by Rod, the Service Manager, or Sales Manager. His professionalism and dedication were outstanding and deserve recognition, potentially in the form of a raise or promotion. Although EchoPark did provide a loaner vehicle--an act of kindness--it does not mitigate the inconvenience caused nor the manner in which this matter has been handled. Management should have been more proactive in addressing this issue, maintaining constant communication, and seeking solutions that benefit both the customer and the organization. The total without labor in the picture is shown. The total with labor was over $5k for a vehicle I just purchased. PLEASE MAKE SURE YOU ARE AWARE OF YOUR VEHICLE PURCHASE. Thank God mine was under warranty. EchoPark you guys need to do better and compensate me for this major problem.

I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!

I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me…read more Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to.

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty…read moredecent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.