My first experience at CarMax and it went well. They have real nice incentives like being able to…read moretest drive the car you're interested and another is being able to return the car you bought within 10days of purchase if you change your mind. Only downside is you can't negotiate pricing as you would at a dealership, but for all it offers plus cutting down on wasting time CarMax is the way to go. Also different locations seem to operate differently as I did not enjoy my experience at the Buford location. We also went to Gainesville which was a smooth and nice experience however I had the best experience at Norcross. After looking at several cars I chose the fully loaded 2024 Kia Sportage and I love my car! If you want a straight forward seamless experience. I would recommend CarMax.

I have always disliked the car buying experience but CarMax made it bearable…read more I reserved my car online before I got there. They let me test drive the car by myself for 20 minutes. They gave me the Auto Check report so I know there were no accidents. They also walked me through the different warranties. It took a while for me to get the loan from my credit union but that was not the fault of CarMax. Finalizing the paperwork took longer than expected but only 15 minutes longer. I really enjoyed the no hassle no surprise fees experience.

So I get it they are a used dealership. Someone else in the reviews describes it perfectly. Lots of…read morecars, friendly staff, clean cars. But they know the tires on the cars ain't sh- and we'll just add in a tired package to your loan to fix it. I went with their bank choice Westlake which was so bad in rates and obviously refinanced asap. They where good about asking me if I paid and hyping up the capabilities of the car but then the car couldn't do half the stuff they listed and if you can ask me about pay answer other things wrong with the car. Like why the brakes needed flushing since March but I bought it in August. Didn't notice the warning cause they probably reset it over and over again so I got the warning after I already drove off the lot. I'm making the best of the car but the price compared to what it is was not fair and completely inflated. For that I cannot recommend this place and would not. Where I thought I was saving getting a used car I couldn't have spent the same and got it new. Just a no go. Oh and they added on gap coverage without asking as well. So thankfully once I refinanced I was refunded the extra packages but not a return or suggest feeling for this business.

Absolutely the worst experience I've ever had at a car dealership. We had a confirmed appointment…read morewith Sam to finalize financing on a specific car. We showed up on time and waited for over an hour, only to find out he had sold the car to someone else without any notice or communication. There was zero respect for our time or the appointment that was already scheduled. If a car was going to be sold, the professional thing to do would have been to inform us before we drove there and waited. This was extremely unprofessional and disappointing. Poor communication, poor customer service, and no accountability. I would not recommend this dealership to anyone. Be careful trusting their appointments, as they clearly do not honor their commitments.

I've been in the car market for five years, looking at this exact car and it could not have…read morehappened without the help of Shahar. Brandon was the person who helped me test drive the car but the man behind the magic is Shahar both make a great duo. The process took almost a week because I was giving Shahar a rough time but in the end, he was still patient with me from day one after test driving he knew this was going to be my car. Not a moment did I doubt him and I'm so glad I went with this decision. Now he'll have a customer for life. Thank you soo much to Brandon and Shahar for making it all happen.!!!!

I had a great experience with Shahar and Brandan. They were very accommodating in allowing me to…read moretest drive the car multiple times and take it to a local mechanic, and provided a free replacement mirror for one that was a little damaged. Great purchasing experience from these guys, trustworthy and helpful!

An absolute terrible place to buy a car, I bought a mini van from this place, not knowing that this…read morevehicle has no radiator coolant, after a couple of days the car started overheating, took back, they said this never happen to there car, I request to cancel the purchase, they refused. I left car there and stopped payment.

I have been researching and looking for several weeks for the 2007-2009 range of Acura MDX's, as…read morethe ones manufactured after that are known to have severe oil burning issues (need 1qt of oil added every 1,000 miles driven). My wife and I come from a military family background and I discovered these guys through USAA. We stopped here to purchase one of their MDX's posted on the USAA website and met up with Betty, who was professional and very nice. We planned on trading in our Kia Sorento, which is a 2011 and had less miles than the one we would have purchased here from Southern Star Automotive. After we test drove their 2009 Acura MDX and I inspected all four rotors I noticed that they were extremely rusted and needed to be replaced. I slid under the SUV and noticed an extreme amount of thick oil leaking under the vehicle and the oil was being sprayed all over the CX axles, it was thick like slug and damaged my shirt. After a few minutes David, their finance guy came out to get me and brought my wife and I into his office. David test drove our Sorento and said a check engine light had come on and that our engine needed to be replaced. Our fully loaded Sorento EX sells at most dealerships with about the same mileage for about $12,500-$14,995. After speaking with David, their finance guy, he told my wife and I that we needed to get rid of our vehicle and that he would give us $5,500 for it, because the engine needed a new timing chain. David insisted that we do not want to drive that thing, and because "we are a family business and we love families" that he would take care of us. He kept going on and on about how much they care about families and they are family people, etc... He was trying to get us to buy their MDX without the trade in as well. My master mechanic inspected our Kia, it turned out that we needed a new camshaft position sensor, which cost under $150 for parts and labor. As with the Timing chain that finance guy David kept saying needed to be replaced, it turns out that it is still good and should last at least 60k or more miles. It appears that David at Southern Star Automotive likes to use scare tactics to get customers to trade in their vehicles, hoping that they will believe what he says, and sell their vehicle to him. David was hoping that we would sell a $12,000+ SUV to him for $5,500 so that he could have made a huge profit. I have reported these guys to USAA, they have no business getting referrals from military and military families. Not only are they selling vehicles with known issues that their mechanics could have easily spotted just by putting them on a lift in their shop, they employee David who is probably a family member and is literally trying to rob people blind by scaring them into trading a vehicle they think will falling apart. Stay away from Southern Star Automotive. Do not let the family owned and operated fool you, you are not their family, just $$$... [Review #447] (32nd Review of 2017)

Great used car buying experience! Came in, test drove the car then a couple of days later came back…read moreto negotiate and buy the car. No funny business. Marc and Pam were great. 2nd car we have purchased from here and they will be the first I contact in the future as I have had bad experiences elsewhere buying cars!

Great customer service . A used car dealership that is honest ! Now that's rare !…read more Very easy to work with.

Donte and Brian did a great job! The van I bought got inspected that same day and they delivered…read moregetting me a great monthly payment. I highly recommend getting your vehicle from these guys!

If I could give this dealership a negative 10 stars, I would. DO NOT PURCHASE a car from here…read morewithout having it checked by another body shop. When I purchased my car from here the only negative I would've said was that they played the, I got another guy coming from out of town to take a look at it. But that's par for the course. I'd noticed little things like trim pieces missing and or broken but okay, no biggie. Then it was me realizing that the clear coat was basically non existent on a car that was less than 5 years old... I caught a flat recently and had my tires changed by a mobile service. He noted that my other rear tire was also in bad shape and in danger of popping too. I had it replaced as well and he told me to get an alignment because of the way the tires were wearing, he could tell there was an alignment issue. Which brings me to today. I can't get an alignment because apparently there was a car accident previously (did not show up in my carfax). The passenger side quarter panel took a significant hit and the subframe is cracked. If you know anything about cars, this means that I'm basically paying for and driving a vehicle that should have been TOTALED!!! This is completely unacceptable and I will be filing a complaint with the better business bureau. BUYER BEWARE!!!

I had a great experience! I can be very indecisive, but they were patient and allowed me to take my…read moretime when purchasing my car. Antoine initially helped me, and when I needed service support, Orlando stepped in and was amazing. He answered all of my questions and handled everything quickly and efficiently. I truly appreciate the excellent customer service

Recently had a great experience here with Lens. Never felt pushy, or persuaded and he was there to…read morehelp in any way along the way. A phone call away for any questions we had. The space itself is huge and was actually an old Fry's building which makes sense when you pull up. Plenty of guest parking available directly in front of the entrance. Inside there is tons of seating spread out throughout, along with a little kitchenette with complimentary waters and coffee available. TVs also, and some had kids channels on to keep the littles entertained for a bit. Everything felt clean, organized, and the whole process was fairly smooth. Thank you Echo Park!

I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!

I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me…read more Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to.

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty…read moredecent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.