AutoPro: A Cautionary Tale
On October 31, I entrusted AutoPro with diagnosing and repairing a whining noise in my engine. Hatim identified the issue as a faulty alternator and idler pulley, quoting a $600 cash repair cost.
Upon vehicle pick-up, the whining noise persisted, and new warning lights illuminated on the dashboard. Despite multiple attempts, AutoPro has failed to resolve the issue or provide satisfactory compensation.
Key Issues:
Defective Repair: The newly installed alternator is faulty and requires replacement.
Unauthorized Charges: Additional charges were added to the original estimate without my consent.
Unauthorized Parts Installation: Parts were installed without my approval.
Part Retention: My original parts were not returned.
Lack of Transparency: Detailed receipts, warranty information, and part lists were not provided.
Despite multiple visits to the shop and because of AutoPro's persistent negligence and unwillingness to rectify the situation, I am now compelled to pursue legal action, including CRA notification for offering cash services.
I strongly advise potential customers to exercise extreme caution when considering AutoPro's services. read more