The negative few reviews are 100% true. If you are a customer who has given them positive reviews I am 100% certain you take your car more frequently into their shop. The reason I say that is because Alex or Kim create more problems in your car so you do go back. You may thinks their price and service is good but you are getting scammed by them.
It use to be a great place 6-7 years ago when a older gentleman was in charge. Probably a family member to Alex and Kim.
Since Kim and Alex have taken over there integrity is the worst.
I only came to them as I recently bought a lesser price American car. I would not take any high end or European car to them.
Here is what happened.
My clutch was slipping as my car was sitting for 3-4 months in my driveway. Took it to there shop and was told I have to replace clutch kit, release bearing, fly wheel, and slave cylinder. They priced me $850 for labour $40 for transmission fluid, and $2000 for parts and said cash only.
They also said I need a rear wheel bearing assembly (said $400) and all brake rotors (another $800) needed replacement.
Since it was so much I said I will do the clutch work first and the rest later.
For the clutch 4 parts they could not get the fly wheel and said they can possibly machine the one that's on there down. And said it would be okay and just will make some noise. Fast forward I did a bit of research and was able to order all 4 parts from the USA with shipping to canada for $725 cdn from Chrysler USA. I informed them I would supply the parts. Alex then said labour would be more if I supplied the parts. So from $850 plus the $40 for transmission fluid. The price went to $1100 plus $40. Which I was okay with. Alex said I can't leave the car there and would have to remove my car and bring back with part which to I agreed on. Alex also charged me $80 for holding my car for 3 days which I was okay with.
So today I go to pick the car. I give the 80. Now my car won't start or move at all. And neither KIM or Alex were willing to help. And said they are not responsible if I leave my car parked there. So in the plaza there are several other mechanic so I went to HTS and explained my situation to haseeb and angel. Angel walked with me to the other side of plaza to my car with some fluid. Poured the fluid in my engine and the car started and he moved it to his shop.
At his shop he diagnosed my car and said it just out of fluid and the slave cylinder needs replacements will cost me $200 with parts to fix.
Angel also told me Manual stick shift car don't use transmission fluid and use gear oil or brake fluid. And both are poured from the brake fluid reservoir. So here Alex lied again charging me $40 for $10 -$15 gear oil. Also I believe Alex drained my oil so I would have issues moving my car. My drive way at home had small oil stain on driveway at back of car. But at Angel shop all the oil leak was under the engine. If that was the case I would have had my driveway at home soaked in oil. Thus my conclusion on something Alex did to make the oil leak further.
I know this is a long story, but hopefully you see where I a going. I would not recommend taking your car to muffler guys as Alex and Kim are both crooks. I spoke with a friend whose family member also did a muffler job with them and after 4 month went back to them and they said they did not do the job. As they only take cash and don't provide a proper receipt it very hard to find a resolution or file a complaint.
I hope my feedback regarding muffler guy located at
17075 Leslie St
Newmarket ON L3Y 8E1
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