I sat in my car for 30 minutes with two cars in front of me before being helped. Employees meandering around with no sense of urgency about completing the job. I come up from Healdsburg to get my two cars washed - need to find a new place in town that will a more efficient. read more

Improvement from my last car wash. Very friendly greeter and cashier. Once my car was ready I saw the wheels were still very dirty and covered in soot. I brought this to the attention of Luis who cleaned them up beautifully with a professional and friendly demeanor! The car looked great. I was so inspired I returned with my other car. Unfortunately it was left drying in the sun for over 15 minutes before it was attended to. The wheels also needed some additional attention - but better than the previous car. read more

Santa Rosa. An enormous joke on so many levels. And even a simple $50.00 "platinum" car wash, @ the most basic level, has to be - can't possibly be anything else - mediocre. My car was dirty going in and came out exactly the same. But what's even more mind boggling is the employees who do an absolute shit job on your car roll their eyes when you hand them $10.00 for their "hard" work. Never a Auto Pride = Shit. Hole. read more

AVOID THIS CARWASH AT ALL COSTS!!!! Probably the worst car washing experience ever.... Went in to get my leather detailed and a platinum wash. I had told them that I don't live in the area and was not able to return if not done correctly... Paid the $120 and waited an hour to get my car back. Upon receiving it I notice that the leather cleaner spray they used was sprayed sloppily on the seats. It was barely scrubbed or rubbed into the seats. As I could still see the blotches from the spray. The conditioner was lazily massaged into the seats. They didn't get the arm rest in the bench seat. Or took care to get around the edges or the back of the head rests... I can see the Damn line where they stopped scrubbing my leather... the back of the from driver seat and passenger seat wasn't touched at all. I mean what did I pay these incompetent people for? Why did I just waste 75 on this job when I could have done it faster and better quality myself?!?!?!? Now let's get to the wash!!!! Car looks good but rims and wheels... they didn't evenly treat the tires... you can see where they half@$$ed it. Looks like someone loosely took a sponge to the tire. Streaky beyond belief...the rims were not properly cleaned. I actually wound up wiping the dirt they failed to get off of it at a gas station... When opening the doors I noticed they didn't wipe around the frame and outline of them... caked with dirt, soap, water, twigs, and foliage... I am ABSOLUTELY EMBARRESSED to be driving my vehicle around when I paid as much as I did to have it detailed for me... read more

I had the worst experience! I dropped my car off in the morning for my car to be detailed and never received a call to pick it up. When I called to ask what was going on, they said they didn't have the right phone number. When I rush to pick it up because I had my entire day derailed, they handed me the keys to the wrong car twice! When I got to my car, it had smudges all over it. When I ask to speak to the manager, he dismissed me and told me that my car was done and to go. $200 for bad service???!!! read more

Love my neighborhood car wash! Aaron, Ernesto, Armando, Diego & the rest of the employees are always very welcoming & friendly. They do a great job & are always willing to accommodate any requests I might have! Thank you! read more

Cleaned the spot i told them to. My backseat carpet was pretty soaked though, i hadn't noticed til the day after because there was condensation on my windows. I had to dry it with microfiber cloths once I noticed. Car wash was good. Nice people read more

I have been a customer of this business since it opened, over time, through a number of different vehicles, and the renovation of the facility. In all of that time I have always purchased the highest quality service for my vehicles, (these days that is the Platinum Special (see receipt), and for the most part, with few exceptions, I believe that I have received that level of quality service & car care. Today however, I very clearly did not receive what I paid for. The vehicle had entered the wash tunnel and exited in what seemed to be far too short a time to have had the listed services performed. What I observed after it exited the tunnel and was parked, was a very cursory once over of my vehicle that in no way included the listed treatments to the inside of vehicle. Within 3-4 minutes of anyone working on the vehicle I was called to retrieve it, whereupon I stated that I had not received the Platinum Special that I had paid for. I requested a manager to address this. He appeared promptly and apologized, stating that there was a communication error. He quickly dispatched some employees to begin doing what I can only assume was the required procedures of a Platinum Service. It became clear pretty quickly that the employees either did not know what should be done, or were simply not interested in doing it. Either way it wasn't getting done, and after requesting same again, with unsatisfactory results, I had had enough. I am so disappointed with this experience, not because of the money, but because I have lost faith in this company. I now question whether or not this is what I can expect should I decide to use this service again in the future. read more

Auto Pride - Platinum Special receipt - Car Wash Near Me - Santa Rosa, California

09/06/21 i went to the auto pride car wash and paid 120 dollars, they said they would wash the carpet and seats but only did the seats (barely) the person at the car wash tried getting me to buy some other deal but I explained more that 5 times I just want the seats and carpet washed, they didn't even wash the seats and much less the carpet read more

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Do not buy the monthly wash package, they are closed all the time in the winter every time there's a little bit of rain they will meet you at the front and tell you they were closed and you cannot get your car washed it is a huge waste of money. They won't even clean just the inside they tell you it will get wet in there too. I'm very unhappy. Also when they do clean the car you were lucky if they actually wipe off as much as a coffee drip Mark they basically run the cloth over your dirt and maybe if it's just dust it will come off but usually there is still some dust around the dash anyway... I buy the platinum package and I don't even realize if the rain X is working also when I get my rubber mats washed for an extra fee they still will have dirt on them and stuff in the cracks. Never leave without looking in your car over there's always a few things they could still wipe off thank you read more

This place is a total joke. Literally every single part of the van that needed to be cleaned was improperly cleaned. Plus this is a van. It's half a car. I will never spend money here again. read more

I have been coming here for years and each time the staff is awesome! I addressed a concern and they made sure that it was taken care of. Definitely will continue to come back, they are all friendly and hard working!! read more

Today was my first experience at Auto Pride Hand Car Wash on College Ave. The price of the wash is staggering at over $50 if they're going to wipe down the inside of your car and address your wheels. My Jeep was very dirty and I just didn't want to wash it myself, so I felt the cost would be worth it. When the Jeep first appeared after being "washed" I could see there was still mud splashed up the door and coating the running board. I thought, of course they'll clean that... Wrong. I was called up to receive my Jeep, but the mud was still spread up the passenger door and caked on both running boards. After requesting that be cleaned, I had to point to the puddle of armor-all pooling on the tail light, and the bug convention plastered across the front grill, the debris in the cup holder and gear shift cover... and... I could go on and on. For a $50 price tag, the quality of the work was terrible. I will never be returning! I'll wash her myself and treat myself to something nice with the $50 I just saved. read more

I've now had my car washed here twice out of convenience, and I can't believe what a crappy job they do for the price. I paid $38 for a platinum. Once I drove off, I noticed that they did not vacuum my center consul tray or the tray in my driver's side door. The guy told me that the platinum meant they also cleaned your floor mats, and mine are plastic, but they are still brown with dirt. There is still dog hair on my car seat. Sloppy job. Now I have to go home and finish the job myself. read more

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Thanks john for taking care of my car and making sure it was done right. I appreciate the customer service from you guys. I would reccomend these guys to others and bring my car back in the future read more

Worse car wash job I've ever had both inside & out. Pulled in and Explained to the gentleman that was vacuuming, there's a lot of hair in between the seats can you please vacuum in between the seats. His response "ya"! It's not a dirty car so at first glance doesn't even look like needs to be vacuumed. They wash the outside, didn't even Vacuum any of the inside at all. Didn't wipe the door frames. What a waste of money and time. Will never go back again. read more

Zero pride in a job well done. Lazy, lazy, lazy. Came in toward the end of their day and they did the crappiest job imaginable. Didn't bother to wash a whole window, didn't bother to wipe down the center console, didn't bother to tell me when they were done, just walked away from it with the door open. When I looked around to get it fixed, not a soul was there. Shameful and a horrible reflection on this business. read more

Great car wash and very friendly employees - glad I went here and my car looks great.

Aaron at auto pride does an amazing job with all our cars, brushless hand wash was what brought us here, the service and people is what keeps us coming back. Great job keep it up ! read more

Service here is always fast and clean. Antonio is very friendly, answers all my questions and concerns no matter how busy it is. Highly recommend for a quick hand wash that won't scratch your car. read more

Don't waste your money... wheels were still dirty, bug guts all over the grill. Window was also still dirty.

Bought the Silver Special... For the amount of hands working on the car it doesn't look like much was accomplished. All 4 door handles still had all the dust inside the handle wells they had before the wash (see pic) They shoved all the dust from the dash and touchscreen into the corners and left it. The center console wasn't dusted, and the rugs weren't removed. It looks like they just ran the vacuum over the top and got most of the big stuff (there was still hair, crumbs and crumbled leaves/gravel in the corners of the passenger and driver floorboards and up by the pedals. Nothing was done to the bug guts on the grille, bumper, windshield and side mirrors.(see pic) They were pretty obvious, and hard to miss. The silver package was supposed to have a rim detail...they were just as dirty as when they went in. (See pic) Very dissatisfied, I feel I wasted $30. I've honestly had $6 gas station car washes do a better job on the outside. I obviously didn't expect a full show room detail for the price, but I expected a car that was more than 40% cleaned. read more

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My car wash was good. Yeah based on the other reviews it's not a detail job but it get's the job done. Great gift options in the lobby. I would go again for a basic clean. Everyone was very friendly and professional. read more

EDIT: The manager reached out to me after this review and offered to wash my car again. I accepted and went back, and they overlooked the whole process to ensure it was done correctly. I appreciate the professionalism of the manager to reach out and correct the situation. Even though I still think is should have been done correctly the first time, I decided to edit my review from one star to three. Just awful. A gas station car wash would do a better job. My dad borrowed my car and decided to get it washed for me. The higher rated places were packed, so he decided to give this one a try. Big mistake. He purchased the premium, and planned on a 20% tip. What he ended up with was a filthy car with water spots, dirt, and bird crap still on it. He asked that they re-wash it, but it would be an hour wait. So he got a refund instead. I inspected it when he got home and it was horrible. There was scratches on it that weren't there before! This is a brand new car! The inside was okay, pretty clean, but it wasn't that dirty to begin with. But they didn't even put the floor mats back on right. It's like they just tossed them in. I ended up having to redo the entire car, on my day off! If I'm paying around $40 for a premium wash, I expect it to be at least free of dirt/bird crap. So save your money and go to a gas station, or somewhere else with better reviews. I rarely leave reviews, but this place was so awful that I had to warn people. STAY AWAY! read more

i almost exclusively ho to the one on College as dose my wife. I always know my car will be done right when Aarron is working. he always remembers the little details I like which is truly appreciated. thanks read more

Always my go to car wash. They do a great job! Always a line but they're fast. Also love also like the gift shop

I recently moved to this area, & I have always been happy with the friendly and professional service I have received from the staff. Monica always makes me feel welcome. They do excellent, thorough cleanings whether I opt for the express detail or not. They're quick, & this College Avenue location happens to be closest to me but I would still recommend this location over others. "Full Stars!" read more

We love this place. Aaron and the rest of his staff do a really nice job of cleaning my wife's Camry in and out. No worries about scratches on the paint... the inside is always properly dusted and vacuumed. Very friendly service too inside their lounge/stothink the silver membership is definitely worth it. Thanks again Aaron! read more

Auto Pride - Baby Sonic Red getting her spa. - Car Wash Near Me - Santa Rosa, California

Came here from Sebastopol on a recommendation from a friend. Jim, seemed the man in charge of inspections before customer was called to get car. Jim, was awesome to watch. He called over if he found something a miss, laughed with his co workers, got the job done and was a delight to watch. Thanks Jim!!!! read more

I used to think this was the best option for a local car wash. But if you have piano black door pillars this is not the car wash for you. One visit and an abrasive or dirty towel and my brand new, washed one time car has scratches and swirls. I'm horrified. I told the guy that I was horrified and he told me the sun was just hitting my car weird. In fairness I did not talk to management. I'm not sure what they could do to fix the scratches in my new car and I was really afraid I was going to lose my temper. I will never take another car here. read more

Worst Car Wash!!! I just spent $40 to have my SUV cleaned and they cleaned the outside "okay" but the inside is terrible. They did not wipe down anything. Dust just left there. No attempt to wipe down the interior seats, dash, or center control panel. As I drive away something blue ran up the front of my hood and dried there. Do not waste your money!! read more

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I have a wine tour biz so my car needs to be washed every time I take it out, so if it weren't for these guys I'd go crazy. I'm on the monthly program, and it really works great for me. They just bought a new machine and use water softener so that really helps with the water spots. If you want your car cleaned thoroughly, pretty quickly these are your guys. And the shop is the best. I always find nice gifts and I go there just to buy cards because their card collection is great. read more

If I could give them 0 stars I would ,I been taking my 2017 explorer for a wash since 2 months ago I haven't wash it with nobody else and I noticed a lot of little scratches all over my husband took it this morning for a wash and he had to take it back to wash it again because they left a lot of dirt and dust all over the sits the reason I keep taking it there it's because I pay for 3 months I still have one more month but I would never go back again!! They have no care with the paint they use dirty rags to scrub!! I totally don't recommend this car wash at all Si pudiera darles 0 estrellas lo hiciera estoy muy disgustada con mi compra llevo lavando por 3 meses mi 2017 Ford Explorer y note mucha pequeñas rayas en toda la pintura,mi esposo la llevo para un lavado y la tuvo que llevar de nuevo por qué la dejaron sucia como siempre que la hemos llevado nunca quedó satisfecha pero hoy fue el colmo, entro ala oficina para cancelar y les dijo que quería cancelar por lo sucio que la dejaron y ni siquiera les importo la razón por la que la seguí llevando fue por qué pague por tres meses todavía tengo un mes pagado pero nunca la llevaría más !!no recomiendo nada este car wash no les importa rayar la pintura limpian con garras sucias y con tierra!! read more

People were nice and I know only a $35 car wash(solid $50 with tax and tip), but themissed about a 12" stretch in the middle of the hood, hard they believe mats were shampooed when not even vacuumed, front end still full of bugs, and wheels that were clearly not cleaned. They have a 2 day guarantee but we're leaving town tomorrow for the week so that doesn't help. read more

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Love this car wash. Don't get what people are talking about. They do a great job Ernesto the attendant was helpful and polite. It's a good deal at a good price and they do a good job read more

I wasn't happy with my last car wash. I paid $40 and I had to clean some of it myself. The tires were still dirty. The windows were half washed. I probably won't be going back for that amount of money. I rather wash it myself. The was some substance dried and caked on my paint. read more

I used to love this place. I could count on them to get my car clean and looking good. I moved away and come up to visit often. I just brought my car there to get washed and once they called me over because it was "finished" I was in disbelief. All 4 wheels were filthy. The whole bottom of the car under the trim located towards the bottom of the door was all filthy still as well. When I asked the guy to please clean the wheels again because they were still filthy he told me they were clean. So I dragged my finger across them and showed him that they were still hella dirty. When I showed him he mocked me and took his rag and quickly just wiped over the whole wheel in one motion. Lol. I couldn't believe this. So I showed him all the dirt and marks on the car they overlooked and another gentleman walked up to help. They went over the car once again and it was STILL dirty. I'm not a picky person or someone that likes to complain but damn! This place used to be awesome. Now it's just a rip off. Raised the prices to $40 for the platinum and they give u a half ass wash. The employees should be replaced with ones who take pride in their work. The overweight Hispanic employee that is in the front drying off the cars is the one with a huge attitude problem and who gives about 20% effort in his job. Disappointed. read more

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Don't waste your time they barely clean the car smh waste of 40$ bucks I will not be returning !

I have unlimited services here. Comes in handy as I can come in any time. I have been using them for 2-3 years now coming 1-2 a week. There are times that works gets done better than other time. Faces are now familiar and feel confortable asking for any additional cleaning. EZIQUIEL has always been very kind and awesome guy. He was taking some cleaning beyond point. I see many negative reviews and I won't say is because they were treated right. The key is speaking out and asking. Maybe they will start inspecting vehicles closer before turning them in. read more

WORST cad wash I've ever been to! Horrible service HORRIBLE job my car is still dirty and for $31 bucks NEVER AGAIN!