While I was in the process of purchasing a vintage car, I began to search around the area for a…read moretrustworthy shop to do some future work. I stopped by Sound Investment and met Mike, who immediately took interest in my car and quickly demonstrated that he understood any challenges with installing a security system in my vehicle. Later in the day, I stopped by 2 other shops in the area (due diligence) and had awful first impressions. I also visited a local mechanic based on recommendations, and who did they recommend for anything electrical? Sound Investment. Flash forward a couple of weeks and I used them to install a security system. There were incredibly patient with me throughout the process and took all the time in the world to be helpful and explain any questions I had. Their work was excellent. Also, without haggling, they beat the price of one of the other shops I spoke to by a couple hundred bucks (and I still wouldn't have trusted the other shop to do the work). I highly recommend Sound Investment. I'll be using them exclusively going forward.

Overall, great experience and customer service. The quality of the install was amazing. Looks like…read moreit came like that from factory. Will definitely be doing business with them again. And the pricing was great also

I recently visited Columbus Car Audio (Morse Rd.) to inquiry about issues I was having with a…read more600rms amplifier installation that had been done by another shop. From start to finish, their professionalism, expertise, and attention to detail were exceptional. When Jay came outside to inspect my systems wiring, he immediately noticed that the other shop had failed to secure the wire to my battery properly--it actually came undone just from him slightly touching it! Jay quickly wrote up a service agreement, and got my vehicle into their garage for the installers to give everything a thorough inspection. They properly fastened the cable to my battery terminal, checked the ground connection, and cleaned up the messy cable management left by the other shop. Additionally, they inspected the rest of the wiring to ensure there were no other issues. Knowing everything is now secure and professionally installed gives me such peace of mind. Columbus Car Audio went above and beyond and I can't recommend them enough. I am very gratefully to Jay and Columbus Car Audio installers for addressing these issue for me.

Had a new stereo (Stinger Horizon 10) and rear camera installed. Fantastic service and fair…read morepricing. Installation was clean and communication was excellent throughout. Highly recommend.

Terrible customer service. I called looking for a specific part for my jeep. Front speaker pods…read more I was advised that they "might" have them but that they would need to go look for them. They advised that it could take a few minutes. Ok that's fine. I call back 30 minutes later and was told they were too busy to look and to NOT come to their store to check. They had too many customers in the store to keep up. Well I show up anyway, no one was in the store. They did have the parts. I was provided a form to fill out, I filled it out but was told my hand writing was too bad and to fill out the form again. I did not. Then I was told how complicated the install was and that I would be better off letting them handle it. They advised that the parts could not be returned and no refund would be provided if I wanted to return the parts. They charged me nearly 2x the cost, but since I needed them I paid it. Terrible people and terrible service. I will NEVER go back even if they are the last store on earth.

Excellent customer service from Gerry and very pleased with the tint job. I am a return customer,…read moreI initially went to the West Broad location for my case, then bought my husband a gift certificate for his truck at the Reynoldsburg location. Both superb experiences! Definitely a fan!

This was my first time using an automotive accessory installation business - needed a 2026 FixCamX…read moredual cam system installed & this place was reasonably priced, Jason the owner was polite, and the associate who installed the system was skilled & quick; they provided quality service. I highly recommend this business!

Jason did a great job with installing an Apple CarPlay converter for my Acura MDX. He seems to be…read morepretty honest about what he can do and does his research on the work requested before committing to it. He researched the unit I had purchased and advised me that the unit I purchased was reasonably good.

Look no further. Here's my experience with CCA from today. This is the second stereo I have bought…read morefrom them, and they are incredible to work with before, during, and especially, after the sale. 5 Star Service. It's 11:30pm and I just came in the house from doing some repairs to my car stereo recently put in by this company. My truck blower was acting up so I found a way to fix it myself and bypass the extreme expense of the car dealer. Well, just like I thought I took the dash apart, moved my new stereo to the side and fixed my heater like a champ. Now the bad news... My microphone and back up camera didn't work for my app radio the next morning. I'm in my truck several hours a day and I NEED my Bluetooth set up. Tonight I came home and removed the dash again to fix the problem, only I couldn't figure out what was wrong. I remembered Donald emailing me late into the evening answering questions I had before purchasing the unit, and I thought I wonder by chance if he would have any idea about what's going on, and if he'd respond tonight while I was working on it. Sure enough, within just a few minutes of my sent email there was a message from Donald with some much needed assistance. Mind you, this was well after their office was closed. We exchanged about 4-5 emails over the next hour or so, and at the end I thanked him for his "above and beyond" customer service. I cannot remember another time that I have received that level of customer service. I am (and will continue to be) a repeat customer of Columbus Car Audio. Thanks again Don, for your stellar customer service.

This place will overcharge 300% for a service that shouldn't cost more than $200-$250.read more

Okay folks. I came here first to get a breathalyzer put in my car. I have never had any troubles…read morewith false positives. No problem with food or menthol cigarettes or Altoids making false alarms. Then I got my Bluetooth stereo put in..labor was 35 bucks. That went well and was jamming in no time. Then I got my windows tinted. That was 200 bucks. Very satisfied. The car is cooler in the summer and everything is great. Very happy. Spencer is pretty accessible and his customer service is better than what you would expect from such a place. I recommend.

When looking for car customizing shops well many show up on google or even yelp. But when they all…read morehave a different product, sales technic's, and advice well that makes a clear cut decision not so sound. I know quite a bit about car audio myself, so when calling a place about an install, I want it done right or I would do it myself. Now being I know the audio field pretty good, I know of the big name shops in town. Yeah I pulled a santa Claus. I made a list, followed by quotes, narrowed that list, and made one decision. That choice I made has been great! I would make it again, and again. If you like to be treated well, and not feel like they just want your money, come to premier audio. Want to be given truthful advice and or help? Yeah you guessed it you're reading the right review on the right shop! Now I had premier audio install a Viper alarm/remote start prior to the setup of the appointment without any problems, they accepted the task and made my day good. About a week after I got the remote start installed my starter on my car went out. Being I was new to the alarm deal I thought it was a fault in the remote start system. At the time Premier Audio and myself went through all the steps to help me figure out what the cause was. I'm no mechanic but I was pretty sure what the cause was after getting off the phone with Premier Audio and entirely disabling the remote start. My car ended up getting towed and sure enough it was my starter, just like I suspected, not the remote start. For the price I paid I couldn't be happier! I would recommend Premier Audio to all my friends and anyone I hear mention they need a shop to go to.

I have had my car fixed at this shop multiple times and they always do such a wonderful job! They…read morealways have it done in a timely manner and always make sure that everything is fixed and working properly! They are great!

Disappointed with Rife's of Grandview after having great experiences at their Westerville location…read more My main issue is that they entered my visit into CARFAX despite only providing an estimate for minor cosmetic work that I declined. I ended up fixing the issue myself with touch-up paint for a fraction of their quote. Now I have an unnecessary CARFAX entry that could affect my vehicle's resale value. I find it inappropriate to report declined estimates to CARFAX, as it implies work was actually performed. As a side note, I was also concerned about their privacy practices. While waiting in the lobby, I witnessed an estimator having multiple speakerphone conversations with clients, broadcasting personal details to everyone in the reception area. The clients clearly had no idea their conversations were being shared with other customers. While I've had positive experiences with Rife's Westerville location in the past, I cannot recommend the Grandview location based on these practices.

Fantastic repair shop with top notch service. When our White Lexus Convertible was broken into and…read morevandalized, we checked the reviews of dozens of repair shops and this was the one with the best reviews. They more than lived up to their excellent reviews and reputation, the car came back looking new and they handled everything with the insurance company and made sure everything that was needed to be fixed was fixed which saved us a ton of headache. Extremely satisfied with the service they provided, and definitely a rank above any other body shop I have ever dealt with in my life.

dishonest, incompetent and careless at all levels of the company, owner, regional managers and shop…read moremanagers.