My salesperson, Roger, was very friendly, knowledgeable, and patient. He answered all of my questions and when the paperwork was complete there were no extra or hidden fees. The finance manager, Margaret, was also very proficient and pleasant. She explained the maintenance and protection plans clearly and concisely. I purchased a Jeep Grand Cherokee around 4:30 pm on a Friday and was able to pick the vehicle up the next day after it was detailed and filled with gas. Roger even gifted me with a Jeep Yeti cup, a Jeep keychain, and a rubber duck to start my collection. I highly recommend AutoNation, Roger, and Margaret for your next new vehicle purchase! read more

Buyer Beware - Major Undisclosed Damage at AutoNation I purchased a Lexus a little over 30 days ago. Shortly after delivery, the dealership kept the car for about a week for repairs, and upon return I discovered a new tire puncture and significant bumper damage that wasn't there before. I took it to Lexus, whose official report confirmed the bumper damage resulted from a major front-end accident prior to my purchase, even though the Carfax they provided only listed a "minor" accident. This is a serious misrepresentation and failure to disclose material defects. I have demanded a full unwind with complete refund of purchase price, taxes, and fees with no penalties, but the dealership has not resolved it, so I am currently speaking with my lawyer to pursue full restitution and am prepared to take further legal action. Warning to other buyers: Do not trust the Carfax reports here -- one of their managers even admitted they do not do thorough inspections before placing cars on the lot. Get your own independent manufacturer inspection before buying, consider a more trustworthy dealership, and shop elsewhere to avoid this stressful and costly experience. read more

Struggling to get through via phone to anyone, and can't get any information on my warranty. Poor communication from Makailyn via email, and the finance manager Ravi Sapkota is incommunicado after telling me he would go over extended warranty plans and what my options are. Very disappointing - I have been a customer there for several years and always received fantastic service. read more

Update: you think auto nation did anything? Nope! Cost me over a thousand dollars from the dealership. Think auto nation paid for that of gave me any kind of credit? Nope! They did exactly what I thought they would do. NOTHING AT ALL. No revenue in it. Just cost them this review that's it. Think they care? NOPE! I personally will not trade or buy anything from this dealership ever again. A thousand dollars isn't much for them. But for someone who lives paycheck to paycheck it means everything. It's ok tho. They lost a customer for sure. read more

Very bad place to buy from i bought a car that gave me problems within the first week they git the car back i was told they had to replace the motor along with other things .I got it back with new problems was told the mechanics had stolen parts that were ordered for my car and they could see what parts but told me now its out of warranty and they could.not fix it now the car is sitting up and they refuse to do anything about it because the value has depreciated on the vehicle i do not advise anyone to shop here if they want something reliable like I thought I was getting being someone fighting stage 4 cancer and has doctor's appointments every week I had to literally push my treatment off because of this car giving me problems read more

The reviews TRACK. If you do a quote online and get a call or meet with Richard who says he's the team lead. Go somewhere else! Heads up the number he contacts you from is 8329315928 He will hound your phone and give you a number just to not honor it when you get there. He acted completely lost in person, I was so humiliated and embarrassed. They clearly just want to get you to come in, then corner you with another figure pushing you to buy read more

Terrible Experience with the service department, can't get a callback from anyone ... don't bring your vehicle there for anything not even a complementary car wash!!! read more

This is a dishonest bait and switch business. They sent us an offer on my car of $8800.00 via email and texts. It appeared as a check in the offer made out to me. I felt it was a little low because I have kept my car interior as if it was brand new. It is a very luxurious car. When we went to their location at Mercedes Greenway they made us wait in the lounge while they took pictures of my car. I sat there for 2 hours and then they called me to their office to tell me the original offer was made by their AI and they would only offer $5500.00. They said it was because the front headlights were foggy and there were tiny paint dents and it needed 2 better tires. The car is 2014 and never in a collision and has very minor dings. Cleaned the headlights with kit now. Do not waste your time with them. read more

I went into this dealership because they promised to beat a competitor's price. After some back and forth, the sales rep lowered the price by $2,500 -- even after confirming the price in writing. I was ready to move forward based on that agreement. However, when it came time to finalize the deal, the price suddenly changed. They went back on the guaranteed offer and refused to honor the price they had committed to. It felt like a classic bait-and-switch. This was a complete waste of time and a frustrating experience. If you value honesty and transparency, I recommend taking your business elsewhere. read more

Auto Nation USA - Car Dealers Near Me - Houston, Texas

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Dishonest, Unprofessional, and a Complete Waste of Time AutoNation Houston offered a strong quote over the phone and claimed they'd beat other offers I had, but when I arrived, the experience was anything but professional. The staff was uninterested and unhelpful, and Devion, the representative I was supposed to work with disappeared without explanation. After a long wait, someone else finally returned with an exaggerated list of cosmetic issues and presented an offer that was almost 30% lower than what they originally quoted--clearly a bait-and-switch. Even after I showed them real, higher offers from other dealerships who had actually appraised the car, they didn't care. I left and sold my car hours later elsewhere for the full original value, no games. AutoNation's approach was misleading, disrespectful, and not remotely trustworthy. Avoid this place if you're trying to sell your car. read more

I got the car I wanted because I searched online for it. I had to ask them to detail it and fix the cosmetics, which is fine but I shouldn't have to ask. The sales woman that helped me seemed incompetent or new. Another sales person had to help find better monthly rates. And then after I got my car Jimena was insanely rude via text about the registration. They never told me how to get it or when I would receive it. I asked how I I'm supposed to get it and got rude replies and a meme response. Insanely inappropriate behavior. Never going back there and not recommending this place to anyone. read more

I think they give you an online appraisal as a ploy to get you to the Dealership knowing their appraisal is BS. My online offer was 73,000 and then it went to 61,000. They never could or would tell why there was such a difference so be very aware. I will not be buy a car from them anytime soon. read more

We decided sell our car. We have sold to private parties before, but we were contacted by this group so we gave it a try. We met with Richard first when we got there, and he informed us it would take 15 minutes to inspect, and another 45 minutes to process the paperwork and get our check. We were selling a garaged well cared for Lexus 2006 ES330. The offer was before a private sale but in the ballpark. I asked for $100 more than their offer, and the person said they needed mgr. approval. I said ok, but I'm like for $100 please. After waiting an additional 15 minutes for them to "call their mgr" hmmmm. I told my wife lets get our key and title and leave. The chased us down and said the deal was approved and we could get our check and go. It took another 1.5 hrs. to complete that process. We arrived at 3:45 and left at 6:47. We were very disappointed with the experience, and will not be using this business again in the future. We spent about 1.5 hrs in Lexus dealership purchasing our new vehicle with great effortless, easy, attentive service from the time we came in until we left. read more

Auto Nation USA - Interior Auto Nation - Car Dealers Near Me - Houston, Texas

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Everyone was great and helpful until we bought the car and found out that there was something wrong with it. Mind you we're still in our 3 month/3,000 mile warranty but can get no help to get my car fixed. DO NOT BUY YOUR CAR FROM THIS DEALERSHIP!!! They do not honor their warranty or their word once you have bought the vehicle. I wish I could've given 0 stars because that's what this place deserves. Shame on you AutoNation! Worst experience ever!! read more

I was rushed and spoken to very unprofessionally by a salesperson who made assumptions about my credit without actually submitting it to any lenders. Comments like suggesting a "2003 vehicle" were unnecessary, dismissive, and showed a lack of respect for my situation. If you're not willing to actually work a deal and let the banks decide, don't waste a customer's time. read more

they lie about their vehicles say they havent been wrecked when its clear as day that they have. DO NOT BUY FROM HERE.

A Bad Experience with a Satisfactory Resolution I shortened my review to summarize my experience and share with you what I have learned. -On Wednesday 4/30/2025 I purchased a 2012 VW Passat. -The dealership had me take delivery of this car that had a known defect (defective battery). -The dealership when alerted to the issue ignored me for two days until there was an in person confrontation over the defective battery. -On 5/2/2025, I started the process of contacting AutoNation's Corporate Relations Department, including their CEO. -Since early May, I have tried to work with AutoNation's Corporate Customer Relations Department without resolution. -On 6/3/2025, an executive AutoNation contacted me and started the process of resolution. -On 6/7/2025, I received a check for the reimbursement of direct and indirect expenses related to the dealership selling me a car that had a known defect. If a dealership fails to disclose an issue or lies about a car's condition, the buyer is entitled to file a lawsuit under the Texas Deceptive Trade Practices Act (DTPA). But as a consumer you have rights. During the discussions with the AutoNation executive, I was promised there would be an investigation that hopefully will hold two people accountable. To the rude General Manage that would not give me his name during the in person confrontation, I guess Corporate failed to stand behind you. Also to the supervisor or sales manager that lied about making calls, lets hope you are help accountable. read more

Extended Warranty Do not purchase the extended warranty from any Autonation owned dealership!! They claim if you sell the car, the unused portion is fully refundable. IT IS NOT. My manufacturer warranty was not even expired when I traded in my car so the extended warranty was not used - yet they only refunded 40%. Complete scam. (This was at Range Rover in Katy) The dealership is awesome. Autonation corporate is not. Also, if you try to call them they are never accessible. You will be the 10th person in the call queue until you finally hang up. read more

Inform customers if someone else is interested in the same vehicle. The vehicle we had an appointment with to take to our mechanic was sold on the confirmed appt day. Simple transparency would go a long way. read more

Gave the opportunity to make things right with this car. Were willing to sell a car that is currently unsafe to drive. Unwilling to work on a resolution for the issues or work on the price to offset the cost of repairs needed just to take the car home. read more

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They did not do a State Inspection prior to the sale and come to find out the car had SERIOUS engine damage. I requested a refund several times (which they did not honor) The General Manager has still not returned any of my 14 messages. The Sales Manager - Alan Schmitt keeps saying the GM is "in a meeting" (expecting me to believe that I guess). After they had my car for 9 weeks after I bought it I finally go pick it up and there's even MORE Damage than when I had it towed into them. -- Side Mirror Broken -- Key FOB not working -- No gas -- All 4 tires low on air -- Oil change not done in over a year! -- Warning Lights On ( and that's just to name a few) Alan Schmitt says there's "nothing they can do" about any of these issues.) I'm truly amazed this place can still operate legally. read more

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If I could give a negative review I would. Please listen to the other reviews. The salesmen are RUDE. Not even two minutes in and I'm writing this review. I asked to test drive a car & was informed it was a sport car.. I knew this. I have a faster version outside. Pls don't go. read more

I never write reviews but this dealership needed it. I purchased a vehicle from this location just over a year ago, 3 months later the entire motor went out and they refused to a help. After sucking it up and taking my loss, I moved on. Today, I called the dealership to get more info and more pictures about a SUV they had that I really wanted, even after my previous experience I decided to give them another chance. Spoke with my salesman at 10:30am, he advised me he would send over pictures and a pre-approval application immediately, 2pm hadn't heard from him. Tried calling for another salesman and no one answered the phones after calling 8 times. Decided to call the Spring location, spoke to a salesman immediately, all in 45 minutes I got my information, my pictures, & got approved for a different Vehicle. Avoid the headache and go to another AutoNation location. read more

If I could give 0 stars I would. got a ram 1500 about a year ago from them. Straight off the lot the front break caliper wasn't fully on and was dragging once I got into my drive way. A week later the suspension had multiple problems. A couple of months later the engine blew ($16,000) and the "best warranty" they provide didn't cover the full cost of anything til this day and that's only the surface of problems I had with the truck. Just to add, the A/C went fully out, water pump, Headlights, lights inside the truck, and now today more suspension problems and they still don't even want to cover the full cost. I tried to call them to discuss some of the problems and speak to a manager and they will never answer if they hear you are having a problem, I have been on hold and having to call back for over 2 hours before just like today. DO NOT BUY ANYTHING HERE THEY LIE just to close a deal. read more

0 stars..they are dishonest, unprofessional and incompetent!!! Never brought the vehicle home we were promised. did get our refund on the deposit but I am still getting statements saying I'm late on payments! My contract should have been cancelled months ago. I've called multiple times and nothing has changed. It is now effecting my credit so I am suing. do not go here!!! read more

bought a car from here 5 weeks later the transmission went out and they said they don't service Chevy vehicles worse experience i ever had no one should buy from here read more

This is my second time buying a vehicle from AutoNation. I always leave happy! Adrian did everything he could to get me in the car I wanted! Thank you AutoNation!!! read more

I came in not knowing what I wanted or was looking for but Alan Herrera has helped me so much in choosing a variety of options available and I can't be more thankful to him as he has helped me so much read more

I appraised my car this weekend. My engine light was on so I was ok if appraisal was way below KBB price. Appraiser gave me a price, and told me the offer was valid for 7 days. They did not give me a written statement and told me it was ok. This is my mistake, I should have insisted. When I came back today to sell the car, they realized only today that the car had a major fault and offered me 1K less. I was stuck, I had refused better offers this weekend and I had to get rid of the car, so I had to accept. Did not receive any compensation for the loss. Trust is one of the most important thing when doing business. Autonation has none. My assessment: No skills, no word, no shame. 1. No skills: they identified as minor an engine issue that turned into a huge thing over 2 days - I did not drive my car since the weekend. Other companies appraised my car before and after and flagged my enging as heavily damaged. 2. No word: they came back on their initial offer and I have no written evidence to back me. I am screwed 3. No shame: they offered no compensation for this behavior DO NOT SELL YOUR CAR THERE ( I don't know about buying) read more

In one word it was a nightmare. This would be negative Stars. I flew into Houston from the West Coast with my deal already in hand. Ready to buy a truck from them. Turns out the truck had been deleted and was throwing codes and that is illegal in the United States to delete an emission system.. some will argue. It's okay in Texas. Well that's fine. Everybody doesn't live in Texas. So they said they could put me in another truck for the same price and drove me over to look at the vehicle at the BMW dealership nearby. When I returned the next morning, they stated we cannot put you in that truck for the same price. We can put you in that truck for $5,000 more. I stated you were going to put me in it for the same price yesterday. What happened and they stammered and stammered and said well I can't sell you the truck cuz it hasn't cleared the shop. I said wait a minute, your finance manager was going to sell it to me 5 minutes ago for $5,000. Needless to say I'm stuck in Houston for 3 days going on for no vehicle. Nothing but hotel costs and rental car cost. Trying to find another truck that was not illegal. Are someone at least wouldn't lie to me like they did. It's a shame that you cannot buy a car from somebody with integrity. This place has zero integrity. All they care about is the bottom line, not their customers. That's all a sham. And then their process of running so many people at you. You don't even know who you're dealing with at the end of the day or who's in charge. Most of them are just standing around high-fiving. It's ridiculous. Don't ever buy a car from the Houston location. I know other locations are better than this but this location is the worst! read more

**** HORRIBLE *** 1- The listing clearly stated the Vehicle as BMW 2013 750Li / ALPINA B7. What I was delievered was a Regular 750LI and NOT "ALPINA B7" ??? 2- Suspension still not good and not what I was promised and listed in the "We Owe List" ? 3- Title Application has incorrect City "HOUSTON" and should be "RICHMOND" as per DL provided? They take DL/ID for a Reason and mine had current address on it which is City as "Richmond" ! I bought few times before form AutoNation Group and never had this Bad experience and the sales person never responds to call or text messages.. Update: Got a call from the Dealership (Jordan) telling that the manager is going to call me today (2 days back) and discuss the issues ? Today is 3rd day and No call received yet ? I sent an email to their manager Rick and also to customer relations. Still nothing ! Planning to file a complain with Federal Trade Commission and BBB as step one then an Arbitration process of still nothing done or issue resolved. read more

Isaac Mills, the salesman, was fantastic; patient, worked with me and really listened and his followup was greatly appreciated. I've purchased two vehicles from this dealer in 2024, and in both cases te purchase price and trade-in values were very fair. Prospective buyers should get the vehicle checked out independently within the 5 day/200 mile return period, as their service dept. should hve taken care of numerous issues before the vehicles were listed for sale. I was reimbursed for one repair I made when they were not legally oligated and another issue was taken care of before closing, so overall I thought they were very good, but beware. read more

Martha was great got me in the truck i wanted! Easy process finance guy was great also

I had a great car buying experience here! My salesman Tommy was top notch 1st class and was very helpful answering all my questions at any time of the day. I have already recommended him to two other of my friends looking to buy a used car. George in finance was easy to work with as well. I'll definitely be a returning customer! read more

Auto Nation USA - Car Dealers Near Me - Houston, Texas

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Sold a vehicle with pre existing conditions. They do NOT honor the limited 90 warranty. My suggestion if the vehicle shows any sign of umm's return within 2/3 days of purchase. Better off going to a REAL used car lot, be able to negotiate repairs/price. Be careful of the finance guy he will try to take you. Go into the dealer pre-approved from the bank! read more

I recently purchased my 2012 Hyundai Elantra and the expereince was overall great Jacob was very helpful and went above and beyond to help me find the right car that met all my needs and criteria. The buying process went smoothly as well. The only hiccup was picking it up the following day. When I arrived no one seemed to be aware that I was coming in that day. However they quickly handled it and my car was brought out detailed and ready to go as promised. Thanks! read more

Auto Nation USA - Car Dealers Near Me - Houston, Texas

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Proceed with the utmost caution! Adam and Caesar provide very poor beneath the surface not even mediocre at best customer service. These are two people that should not be working with the general public. I purchased a mini Cooper on May 16th 2025 and I returned on May 17th 2025 because I had issues. I was told to come back on Monday May 19th at 9:00 and I did I was there at 8:50 promptly. After sitting there for 4 and 1/2 hours I was told that the person that works on windshield was not there. Not exactly sure why I sat there for 4 and 1/2 hours only to be told that I couldn't be serviced but nevertheless I came today and I was a few minutes late due to 2 wrecks on 45. The first person I interacted with with Adam he was extremely rude and very snarky. He would not allow me to complete a sentence and I hope that you guys have cameras so that you can cross reference exactly what I'm telling you. There was a point where I had to ask him "did the middle of my sentence interrupt the beginning of his". He would not stop talking over me and would not let me complete a sentence. I explained to him that he was being extremely snarky. When I requested to speak to the manager he said that he was the manager and I told that there was absolutely no way that someone left him in charge of their business and I wanted to speak to the manager over everyone. He makes a phone call and then a young man named Caesar comes out. From Caesars demeanor I could immediately tell he was not the manager. So my first question to him was "are you the general manager". And no point should a representative falsely represent themselves as the manager. Anyone looking for a new car I strongly urge you to go somewhere else. I feel like I was discriminated against because of my alternative lifestyle. Kelvin and Tylen werr great! Very accommodating and hard-working! However Caesar and Adam completely ruined my experience. Every opportunity that I get I am going to strongly recommend that no one comes here. I hope this review reaches everyone that it needs to because poor customer service and especially being rude to a client is u acceptable. I came in perfectly calm but the moment Adam felt like it was okay to be rude and snarky I definitely met him where he was. Find you someone else to play with because it's definitely not me. I will be reaching out to corporate office in escalating this issue because no one with that attitude needs to be a person's first point of contact for any business whether I'm buying a car or a candy bar he does not have the customer service necessary to deal with the general public. Once again, please proceed with the utmost caution. read more

I had a wonderful experience, martha was very helpful and kind . she Made sure I was comfortable and made sure all of my questions were answered and taken care of. Keep up the wonderful job ! read more

service team : Such a crappy experience for sure. I recently bought a used car. Full coverage for 90 days they said ... your 100 % covered they said . ( as the saying goes nothings free ) we'll the car began to have issues and now I get the wiggle and the back and forth about the coverage. Sales team : Inexperienced and underdeveloped. I'm not even kidding when I tell you it's no excitement from the sales people. They look so thirsty for a sale. I literally watched them screw over a poor 18 old for tires on her car . But yet and still I said don't worry the warranty will help you out .NOPE!!!!! In the end I blame myself and I will NEVER recommend you get your car from auto-nation. Finance : really cool team, but as to be expected they are the down payment collectors and the coverage seekers. Only thing is they need a through class to explain warranty coverages if they are helping add them on to your bill Overall :: Run .. Run...Runn read more

I just purchased a used car from this dealer. My salesman, Jamal, was the best salesman and very helpful. He made the stressful activity of purchasing a car an almost enjoyable experience. He was very knowledgeable and when he did not know something he very patiently went to find out. I would go back again just to deal with Jamal. read more