I am up visiting a friend in Salem, MA and on the drive up here started to hear a terrible wining sound from the front driver side wheel. I called Jim on my way up and he was so friendly and immediately put me at ease. I visited Auto Haus the next morning and after waiting a short period of time, they put the car up, took a quick look, and bent the brake dust shield quickly back into place. So easy breezy! He also told me all about the history of Salem while I waited. If I lived here, this would absolutely be my go-to spot. read more

First experience at Auto Haus! After having our lifeless 2014 All Road towed to the 'Haus, we feared the worst. Jim honestly & expeditiously diagnosed us with a known Audi issue called Vapor Lock. He offered two solutions: we could "operate" or just leave it as is and avoid driving in extreme heat. What a relief to find a fair & knowledgeable shop to service our aging Audi. Thank you Jim! read more

As an aside, does every town in the US have it's own version of a place called "Autohaus"? I swear that every city I've lived seems to have one, complete with a few junker or semi-restored VW Beetles in the yard... Anyway: These guys are a TRUE no nonsense, old school German/European auto repair shop that we have depended on for our Audi and VW repairs for about the last 4-5 years. What I really appreciate about shops like this one is that they will strive to give you a real honest assessment regarding problems they might find, AND options for you to consider. Those options may be repair, replace (or replace with used parts) or let the problem go for the time being. Of course, some issues you really don't want to let go, especially if they could lead to something worse, and they'll let you know if that's the case too. On the other hand, if it's really a minor issue you absolutely will not be feeling and pressure to address it, unlike most dealerships. These guys also will take the time to actually explain the nature of the problem (if you are a more technically-minded individual who likes to know, which I am) and show how this or that part failed, or was worn out. Lastly, when we recently had to have an expensive air manifold for our VW Passat replaced, it turned out the part had be updated by VW (but not updated by the VW parts dealer), which wasn't apparent until it had been all but installed. Autohaus to their credit owned the problem, though in reality it wasn't truly their fault (more like the parts company) and replaced it with a new part, no extra charge. This was despite the fact that they had to essentially "eat" several hours of labor to do it. This is my definition of honesty and integrity in a service professional! Obviously we'll be going here for as long as we own German vehicles. read more

Always the best. Period. Jim and company know VW's inside and out. I live in Gloucester and still bring my car there for the peace of mind I get. Thanks Jim! read more

I'm really grateful to Brian for his incredible attitude towards customer service. I own an older BMW 5 series, and with zero help this week, he got my front bushings replaced by staying late at night. I don't even know where you would go to find such hard work and professional handling. Thanks so much, I'll never take my car anywhere else. read more

I agree with another reviewer. This is the only place to take your VW if you live in the northshore. When I was in college, I would shop around for the best price for common jobs like brakes, alternator, radiator, etc. They always came out with the best price. Also, If the owners find a problem while fixing your car, they call you and tell you if it needs to be fixed right away or to just keep an eye on it. There have been times when they have said, you don't need to fix it today, but in the next couple of months...Now, that is honesty. I appreciate that and it has kept me a loyal customer as I have moved on from one European vehicle to the next. read more

I brought my 2005 Audi in for a break light replacement and mentioned that the engine light was on. When I returned to pick up the car Jim informed me that the bill was $639.40 !! I thought I was going to pass out (literally). When I asked him "why would you ever do that much work WITH OUT calling me? His response was "well, you didn't want to get stuck on the side of the road righr?" WTF, are you talking about? Attorney General here I come, Jim you broke the Law!! read more

Auto Haus Import Auto Care - Auto Repair Near Me - Salem, Massachusetts

If you own a VW this is the only place to take your car. I will never go anywhere else! My boss swears by them for her Volvo. They say will work on all makes and models but specialize in European cars. I have not taken my Chevy there yet as it is still under warranty. When I do I will update. read more

The owners of Auto Haus are so amazing. They are the European car mechanic guru's. I've been taking my volvo's to them for years. They are so honest, never rip you off, fast and get the job done. My sister also takes her Audi there. These guys can tell you whats wrong, what's it's going to cost to fix it and you still leave with a smile! read more

Jim and crew know what they're doing and are upfront and fair. I won't take my old Audi anywhere else. Not the cheapest labor rate but their speed and parts prices are second to none. They take the time to explain everything if you ask and clearly love what they do. read more

An honest mechanic and a straight shooter. No fancy waiting area but it's worth it to not get ripped off. Won't take my Volvo anywhere else. read more

Jim and his crew are fantastic. I've been taking my Hondas to him for at least 10 years with no complaints. He's always fair and straight with me, takes the time to explain the repairs I need. At least a few times I brought my car in and only very minor repairs were needed, so you can trust him not to rip you off. read more

Auto Haus is an exceptionally knowledgeable auto clinic. Jim is fair and never does unnecessary work. He is value-priced and can be counted on to give you any and all information necessary to make an informed decision regarding your auto repairs. My Passat has 245,000 miles and with Jim's help, she will no doubt run until 400,000. read more

I called a friend who loves BMW and he sent me the name of an independent mechanic who specializes in BMW (and foreign cars) called Auto Haus in Salem. On the phone, the owner told me immediately what the cost of my repair would be (parts and labor) for the issue I thought I was having. But he would need to see the car and run a diagnostic to make sure that was even the issue. I dropped the car off this morning and he looked at my car right away. Within minutes he found the issue. An easy fix. He had the part ordered and my estimate within 10 minutes. I'm waiting to pick up my car now and I'm so glad I went to Auto Haus. After talking with the owner, I found out he worked for 6 years at JitterBug in Beverly before opening his own shop. Jitterbug (closed now after the GM retiired) was know for their honest service and great prices/quality for any foreign car. The GM was a former pastor and was known by the church community and seminarians as a place where honesty came first. I used to take my car there before they closed in 1995. As soon as the owner of Auto Haus told me he worked there for years, I was hooked. Walking into Auto Haus felt just like Jitterbug with the VW memorabilia around the counter. His wife works the counter and he runs the garage and has a team of employees in the back working on cars. I'm so happy I discovered this place. He is a very smart guy and knows BMW's. His labor rate is $80 an hour and the cost of the parts was exactly what I found researching wholesale online. read more

Def recommend! I purchased a used cabrio and after it failed emission, brought it to Auto Haus and was told the car was not in good shape...canceled sale and gave vehicle back. Then bought another Cabrio and brought it in 2x, first time for the roof not going down automatically, was told it would be approx 1000 to fix to make it go down automatically or they could make it manual without having to fix anything...um, easy choice. Fixed my electric locks and was good to go. Follow year my car failed inspection for safety, brought it back and they found out the clamps another autobody put on my struts (after an accident) where WRONG!!! They also installed a new muffler. The price they quoted for the parts were exactly what I found searching on my one on the internet. Went back today and inspection was a success!! Only mechanic I will go with my VWs. I live in Boston and had to take a bus which was over an hr to work but well well worth it! They are legit and I would never second guess what they have to say!! Highly recommend! Apparently, it isnt easy to find a good VW mechanic...stop looking, Auto Haus is where it is at :) read more

Do not bring anything other than a VW or Audi here! The owner only knows these cars and nothing else. He ruined a sale of my car do to not knowing anything about Volvos even though a yelp search of Volvos says he does!! He does not know what a pre purchase inspection is and how it is supposed to be flowed through, saying my car was "used up" while 128 Volvo and Boston Volvo Village drooled over my 2000 V70R when I brought it to both of them for a pre purchase inspection (2 Dealers!!) This place is no good for anything but a VW or Audi. Sadly i did my homework after the fact. read more

Amazing! As I told the owner after my first visit, I will not use another repair shop unless I move far from the area. The customer service that they provide is unbelievable, nobody comes close. Their prices are fair, something that many repair shops lack. I really cannot recommend this shop enough. read more

i have been dealing with jim at Auto Haus for approx 15 years, they are the best and the fairest prices why would you want to go to anyone else. he has fixed my,mitsubishi galant,madza 626 and now my toyota highlander. i recommend him to all my friends. read more

I have been bringing my car to Jim at Auto Haus for 10+ years. He is very knowledgeable about cars and always willing to take the time to explain everything to you. But most importantly, he is the most honest mechanic you will ever meet. I highly recommend him. read more

Jim was always helpful in taking care of my car problems at a reasonable price.

Jim was recommended to me by a retiring mechanic several years ago. The number of 5***** reviews speak for themselves. The term "honest mechanic" is as much an oxymoron as "jumbo shrimp"! Well Jim has the distinction of being an honest mechanic who knows what he's doing and charges his customers very reasonably. He is a trustworthy guy! read more

Not recommended. I took my car to this very friendly mechanic. I was charged $150.00 just to look at the car: no work was done at all. Be alert: I was not told there would be such a charge. For this price, I got supposedly a look over of the vehicle, in which I was told it was trash and needed a number of repairs whcih would cost 5000+. After paying my "viewing fee," I took the car elsewhere and had it looked at [for free] and got an honest assessment [many of the repairs noted by AutoHaus were not necessary, others that were not noted by Auto Haus werre found, and everything was done quickly, competently and with a guarantee for a cost less than a quarter of what this shop advised. read more

They are the best. Simply the best. I'm a young single woman with an old audi. They could have taken advantage of my lack of car knowledge, but only ever saved me money and kept my car running well. I'd recommend them for any German car owner! read more