My 2019 started leaking oil, and needed an oil change/diagnosis ASAP. Went to Valvoline 12/26/2021…read more(no apt.) and was met with an immensely courteous, friendly staff. Despite being an "in and out" service, I did NOT feel rushed. I explained to them I had a decent oil leak, but being a 2019 should not be due to wear and tear. They started to investigate and checked the seals. Turns out my oil filter that is exposed to the road via undercarriage, had a small hole in it. The rest of the operation/oil change felt like a military operation (prior service Marine); shouted out what tasks were completed to colleague at the terminal recording results of each stage of oil service. Brandon, Alex, Noah, appreciate you all, thank you for being professional, knowledgeable, and patient with finding the hopeful cause of the leak (update: no leaking since oil change!). FYI: I read a few reviews about Valvoline's pricing. Here's the thing. Yes, it's more expensive than other spots. However, most other places you need to make an appointment, and could wait upwards of 30-90 minutes in a lobby/office for car to be serviced/leave for day. Just understand that accessibility is factored into their pricing. I literally went the day after Christmas with no appointment and was in and out in 15 minutes with peace of mind, and could continue on with the rest of my day without having to make an oil change a whole day ordeal. For me, it was worth it. NO ONE asked me to write this review. To be honest, I am happy to write this. The service was fantastic.

Mike who serviced my car had absolutely no clue when it came to simple questions and he couldn't…read morescan my coupon as the scanner had been broken for a week. He had no idea where to look for the VIN number and quite frankly he looked "out of it"'!!

Terrible experience at Bouchard's Auto. When I pointed out that my car lighter was missing, one of…read morethe guys actually tried to start a fight with me. On top of that, they charged me $7,000 for work that should've cost no more than $4,000. Completely unprofessional and dishonest -- I would never recommend this place. ONLY good thing I can say about this place is that the owner said he would buy my car for more than anyone offers. But ya this place is NOT IT

I have a 2022 Outback Subaru, that is needed a sticker! I stopped by the shop and asked the…read moremechanic if they can put a sticker on my car, without hesitation or even looking at the car he quickly responded to me by saying that is going to be a long wait even though there were no cars in the bay. This is actually my second times that I have gone to this shop and asking for services, in both visit I was refused service for being an Afro-American of which I could not find any other reasons for them for their refusal to provide me with service. This situation is definitely needed to be investigated to ensure all clients receive the same level of respect, and applying the same policies and procedures consistently to every customer, and avoiding any form of discrimination or favoritism; essentially treating everyone with fairness and dignity as a customer.

While all Valvoline's make the oil change process simple and smooth, this is the best location by…read morefar. I've here a few times and every time I'm amazed at how quickly and efficiently the team runs. Robert and Jason looked over everything in my car and were able to quickly check my fluids, lights, tip everything off, change my air filters and they even helped with my wipers which had been set wrong by the windshield company. They answer questions completely unrelated, give advice for where I can get my starter checked, they know cars and they know the local body shops for things Valvoline doesn't cover. Andrew took care of my Oil change while the guys were taking care of the rest of the car and helping to tighten a lightbulb that loosened. All in all, I was out of there in 22 minutes including the wait time, two biscuits for my dogs and a coloring pack+ crayons for my toddler. We don't go anywhere else!

Stay away . Manager is very hostile. Messed up my Truck…read more cost $$$ to fix it after they damaged the transmission. Used the wrong Transmision fuild. The tourqe convertor started banging and transmision went into limp mode would not shift gears. I towed it to the honda dealer all the did was change the fluid again and it is fine now. Dealer used correct fluid and was $189 for service Vavleoline was $240 and only did an exchange for 5 minutes per Managers statement. Not enough time to exchange the fuild properly. dealer says I should change fluid again to make sure its all flushed out. I Just want my $240 Back since this is costing over $800 for 3 transmision oil changes and a Tow . I overpaid for really bad service and a rude Manager.

Went to the dealership 3+ times for a single problem before I gave up and came to see Sam. He…read morefigured out my issue in minutes and resolved my problem with no time wasted. Highly recommend.

Don't let them near your car. These guys are dishonest. They will overcharge you; at least double…read morethe price and they charge for services they didn't even provide. They charged me for a new battery late last year. It was replaced by AAA in October. They gave me a quote that was 2ce the amount that the dealership gave me for the same service. Go elsewhere.

1 Star -- Very Disappointing and Misleading Pricing…read more I booked an oil change for my 2023 Honda Accord and received a confirmed in-store appointment price of $77.31 after tax, which included a $20 discount. I even had a confirmation email clearly showing the $77.31 total. When I arrived at the shop for my appointment, however, the receptionist told me the price was $97. I showed the confirmation email, but they still would not honor the confirmed price. This was extremely frustrating and disappointing. If a business provides a confirmed appointment price in writing, customers should be able to rely on that price. Changing the price when the customer arrives is not a good way to build trust. I was so disappointed by the experience that I left without getting the oil change. I would not recommend this shop. My experience made me question the reliability of their advertised prices and discounts. If you decide to make an appointment here, I strongly recommend getting the price in writing and being prepared for it not to be honored.

Great, Fast and very dependable, The counter staff was very friendly as well as the tech that…read moreworked on my car. They answered all my questions I got my tire replaced and even purchased an alignment as well. Definitely will be returning didn't know they did more than tires until now. Staff was amazing and you can tell by the way they treated me that this is a company that treats there employees well as it shows. Thank You Lynn Goodyear

My daughter, who was preparing for an imminent cross-country car trip, suddenly discovered that one…read moreof her tires was reported as low on air. She was unable to fill it up with her compressor. She called AAA, and they were also unable to fill it, so they towed it to Meineke in Beverly. It was near the end of the business day, so she figured they'd get to it the following day. What she didn't know was that the shop would be closed for the following four days. The next morning (before we knew that Meineke was closed), I had called and left a message on their voicemail. Then we learned about the closure, so my daughter started to figure out how to get her car towed elsewhere. However, to my very pleasant surprise, Chris from Meineke called me back. Apparently, he was catching up on some work during the closure, and had a mechanic on emergency standby. I described the situation to him, and he said he'd see what he could do. The next thing we knew, Chris and the mechanic, Paul, had thoroughly checked the bad tire for leaks, checked the valves on all four tires, fixed the valves on two of them, topped off the fluids, and checked and inflated the spare tire in preparation for the long drive ahead. All without requesting any compensation at all, on a day that they weren't even open! This saved my daughter considerable aggravation, time, and money. It was truly above-and-beyond. A heartfelt thank-you to Chris and Paul for helping us out of what was shaping up to be an all-day stress event, and for reminding us that there are such wonderful examples of professionalism and kindness out there.

I had brought my car here a couple weeks ago because I broke down twice in one week. They told me…read morewhat was wrong with my car in full detail. The prices were not nearly as high as I had expected it to be. Staff are friendly. I recommend this place! I will definitely be back for any future needs!!

Would not use this site. They take advantage of young drivers to sell them on changes they do not…read moreneed. When I spoke with the manager and the service he said he has it on recording. Watch out they sell things before asking. Should have picked up a phone and called the person that owns the car nor the 19 year driving it. Very irresponsible of them. I will not be sending any of my vehicles to this location any more. The manager is a real piece of work. Watch out

Went for an oil change. Waited for about 20 minutes to into the bay. I was told they could not do…read morethe oil change, said I had a bad oil leak from the pan. I was told I should see a mechanic asap. The next day I went to my mechanic and was told there was not leak and did the oil change for me.

Top notch service. Cannot recommend them enough. I wouldn't hesitate to trust this group with all…read moremy Volvo needs.

Jim was very helpful in diagnosing the issue on my Mercedes Benz. He is very knowledgeable with his…read moreextensive experience with MB cars. He let me know which items might need to be addressed in the future. Very glad that I connected with these guys.

They were able to re-charge my grandma's AC same day, we ended up opting for next day. Friendly,…read morehelpful, quick service! Thank you!

Billy Jr charged me $80 to figure out my car was out of gas. And $3 to touch it. Then he *tried* to…read moresell me a battery +plus installation. And when I handed over my debit card, Billy Jr told me to look on the bright side - my car would be warm and toasty when I got in it. In other words, they had just taken her for a ride.... notice the incoming mileage of zero on my receipt? These mechanics are shifty-eyed, low-level, america-made only. Billy laughed when I thanked him before getting in my "warm toasty car. " As an intuitive woman, it felt very violating. But nothing bad can happen in Salem ya know? So if you are a man or woman, buyer beware. Needy boys needed at SPG!!

This place isn't high society. It's very much a local garage. They are nice and helpful and…read moreconsistent. I go here for all my inspections and for gas.

Simple gas station, gas is higher priced. It's convenient. The staff is not very friendly or…read morecommunicative, but they do their jobs.