Terrible experience at Bouchard's Auto. When I pointed out that my car lighter was missing, one of…read morethe guys actually tried to start a fight with me. On top of that, they charged me $7,000 for work that should've cost no more than $4,000. Completely unprofessional and dishonest -- I would never recommend this place. ONLY good thing I can say about this place is that the owner said he would buy my car for more than anyone offers. But ya this place is NOT IT

I have a 2022 Outback Subaru, that is needed a sticker! I stopped by the shop and asked the…read moremechanic if they can put a sticker on my car, without hesitation or even looking at the car he quickly responded to me by saying that is going to be a long wait even though there were no cars in the bay. This is actually my second times that I have gone to this shop and asking for services, in both visit I was refused service for being an Afro-American of which I could not find any other reasons for them for their refusal to provide me with service. This situation is definitely needed to be investigated to ensure all clients receive the same level of respect, and applying the same policies and procedures consistently to every customer, and avoiding any form of discrimination or favoritism; essentially treating everyone with fairness and dignity as a customer.

While all Valvoline's make the oil change process simple and smooth, this is the best location by…read morefar. I've here a few times and every time I'm amazed at how quickly and efficiently the team runs. Robert and Jason looked over everything in my car and were able to quickly check my fluids, lights, tip everything off, change my air filters and they even helped with my wipers which had been set wrong by the windshield company. They answer questions completely unrelated, give advice for where I can get my starter checked, they know cars and they know the local body shops for things Valvoline doesn't cover. Andrew took care of my Oil change while the guys were taking care of the rest of the car and helping to tighten a lightbulb that loosened. All in all, I was out of there in 22 minutes including the wait time, two biscuits for my dogs and a coloring pack+ crayons for my toddler. We don't go anywhere else!

Stopped by for an oil change and I was in and out in about 10 minutes. They also changed the cabin…read moreair filter and we opted for new windshield wipers. There was a 20% off coupon linked to the Yelp page and that shaved off about $50. The employees were friendly and worked quickly. No complaints, I'd recommend this location!

Went to the dealership 3+ times for a single problem before I gave up and came to see Sam. He…read morefigured out my issue in minutes and resolved my problem with no time wasted. Highly recommend.

Don't let them near your car. These guys are dishonest. They will overcharge you; at least double…read morethe price and they charge for services they didn't even provide. They charged me for a new battery late last year. It was replaced by AAA in October. They gave me a quote that was 2ce the amount that the dealership gave me for the same service. Go elsewhere.

Great, Fast and very dependable, The counter staff was very friendly as well as the tech that…read moreworked on my car. They answered all my questions I got my tire replaced and even purchased an alignment as well. Definitely will be returning didn't know they did more than tires until now. Staff was amazing and you can tell by the way they treated me that this is a company that treats there employees well as it shows. Thank You Lynn Goodyear

I ordered a tire online and made an appointment for installation. Should have been easy. But no!…read moreWhen I got there they said I shouldn't have been able to order that tire online. After 30 minutes of talking with Reuben and someone on the phone they had to refund the tire and I had to repurchase. Reuben was very helpful. So the repurchase was done and I was told they would get my car right in. Well that didn't happen! My car sat in the lot for 20 minutes. Once in the garage it has taken a long time. So a quick installation took over 90 minutes.

Highly recommend these customer service based professionals. I have brought all 3 cars in my…read morefamily to them for a variety of services including simple oil changes, engine checks, new tires, and the most annoying rattle on my 2 year old car- which was not discovered by the Ford dealer! Will continue to come to this Meineke for all car care needs!!!! Thank you for such great service!!

My daughter, who was preparing for an imminent cross-country car trip, suddenly discovered that one…read moreof her tires was reported as low on air. She was unable to fill it up with her compressor. She called AAA, and they were also unable to fill it, so they towed it to Meineke in Beverly. It was near the end of the business day, so she figured they'd get to it the following day. What she didn't know was that the shop would be closed for the following four days. The next morning (before we knew that Meineke was closed), I had called and left a message on their voicemail. Then we learned about the closure, so my daughter started to figure out how to get her car towed elsewhere. However, to my very pleasant surprise, Chris from Meineke called me back. Apparently, he was catching up on some work during the closure, and had a mechanic on emergency standby. I described the situation to him, and he said he'd see what he could do. The next thing we knew, Chris and the mechanic, Paul, had thoroughly checked the bad tire for leaks, checked the valves on all four tires, fixed the valves on two of them, topped off the fluids, and checked and inflated the spare tire in preparation for the long drive ahead. All without requesting any compensation at all, on a day that they weren't even open! This saved my daughter considerable aggravation, time, and money. It was truly above-and-beyond. A heartfelt thank-you to Chris and Paul for helping us out of what was shaping up to be an all-day stress event, and for reminding us that there are such wonderful examples of professionalism and kindness out there.

Went for an oil change. Waited for about 20 minutes to into the bay. I was told they could not do…read morethe oil change, said I had a bad oil leak from the pan. I was told I should see a mechanic asap. The next day I went to my mechanic and was told there was not leak and did the oil change for me.

Nothing of quality at this place. They told me that my car has an under tray (except they called it…read morea "thing under the car") that could get damaged. I told them that I cut a 4" hole in it to change the oil and it now doesn't need to be removed. Just pull the drain plug like a regular oil change. "Ya but it could be damaged". How? Don't touch it. Just drain the oil, put the drain plug back and fill the engine. But it could still be damaged. Are you kidding me? I just left and did it myself in 15 minutes. Zero value going here.

Top notch service. Cannot recommend them enough. I wouldn't hesitate to trust this group with all…read moremy Volvo needs.

Jim was very helpful in diagnosing the issue on my Mercedes Benz. He is very knowledgeable with his…read moreextensive experience with MB cars. He let me know which items might need to be addressed in the future. Very glad that I connected with these guys.

They were able to re-charge my grandma's AC same day, we ended up opting for next day. Friendly,…read morehelpful, quick service! Thank you!

Billy Jr charged me $80 to figure out my car was out of gas. And $3 to touch it. Then he *tried* to…read moresell me a battery +plus installation. And when I handed over my debit card, Billy Jr told me to look on the bright side - my car would be warm and toasty when I got in it. In other words, they had just taken her for a ride.... notice the incoming mileage of zero on my receipt? These mechanics are shifty-eyed, low-level, america-made only. Billy laughed when I thanked him before getting in my "warm toasty car. " As an intuitive woman, it felt very violating. But nothing bad can happen in Salem ya know? So if you are a man or woman, buyer beware. Needy boys needed at SPG!!