Auto Glass Now does in general terms meet my expectations to receive a praise worthy job of a 5+ star rating.
HOWEVER, IVE REMOVED TWO STARS FOR THE FOLLOWING TWO REASONS.
1st) my rear hatch DID NOT OPERATE VIA THE HATCHBACK EXTERIOR SWITCH AS IT DID BEFORE THE NEW GLASS BEING INSTALLED BY THEIR TECHNICIAN DAVID. DAVID'S CONNECTION OF THAT SWITCH DIDNT OCCUR THAT DAY (yesterday) as any reasonable customer would be untitled to expect. By not completing or even checking that SINGLE connection it was nessary to have a return visit today. David left promptly @ 5:05 pm on the day the rear glass was installed. I sent a detailed email yesterday expecting contact at an early point the following day, this morning. Had the switch connecting occured yesterday as most reasonable customers would expect. Minus one star bc the task wasn't completed on his first visit.
2cd) Although a return visit was necessary & the failed connection was relatively quick to do I would have probably still rated Auto Glass Now as a five star rating. I was told by phone to not expect their technician until 1:30 this afternoon. As such my day was looking as if the job that couldn't be done yesterday since apparently David was already 5 full minutes into his OWN TIME instead of being 5 minutes of overtime pay. What ever the case may be.
David arrived approximately at 10:30 ahead of the 1:30 time I was expecting. Lucky for David & I both I hadn't left to do the errands I planned to do so I was home upon his unexpected early arrival!
My vehicle is quite new to me & as such our (2cd day) contact started out under abrasively mutual conditions. I described the additional ISSUE that was occuring and now know & understand it was a "me" issue of my own doing. David was on his phone the majority of his time and said he was here a full hour... Ok, what ever.
Had he been a bit more accommodating to "Our" issue as an employee of whom deals with (stupid) the general public, an appropriate response would have been, " hey, no worries let me get a look at these issues and a remedy would likely be fourth coming".
This wasn't DAVID'S response whatsoever. He immediately blamed me for "fiddling" around and causing my additional issues. Argumentive with a customer (I was in the wrong!) shouldn't be a direct response when his return visit was only necessary bc of his own failure to do the job correctly THE FIRST TIME WHICH MOST PROFESSIONALS TRY TO AVOID RETURN CALLS FOR INADEQUATE SERVICES! IM BOTH VERY LIKELY TO RECOMMEND auto glass now TO OTHERS, as well as I'm very unlikely to use them again for my own needs!
In conclusion, had David completed his job correctly on the initial visit Auto Glass Now would have a glowing 5 star rating from me. Since arguing from the get go upon arrival (Pre-ASSesment) doesn't set well with me, which is pretty much how the tension remained at the point of his departure a 3 STAR RATING STANDS! MAYBE THEY DESERVE AN ACTUAL 4 STAR RATING?... THEY WERE PROMPT & VERY ON TIME... AND ABSOLUTELY WORTHLESS AFTER 5PM!!! read more