I set up an appointment to have the crack(s) in our windshield repaired. The tech arrived on time…read more He repaired the "split" crack on the windshield in approximately 30". I was charged the price he quoted me via "Yelp-chat". I can't even see where the crack was! Great Job! Thank you!

Meticulously worked to fix my windshield. Took great care to make sure the work was completed…read morecorrectly. Didn't hurry, just to get it done.

Leak spot on driver's side floor. Windshield rubber frame had come unglued BUT it had nothing to do…read morewith my leak. Not only did they give my door gaskets and windshield washer hoses a thorough inspection, but they taught me car care I knew nothing about. They reglued the window gaskets AND cleaned my door gasket/seal. It took 2 hours. As a female of a certain age I appreciate when men treat me honestly. I've had HARRS replace 3 windows over the years and would never consider any company but theirs. They did not charge me for their labor or for gluing my window molding in place.

Phoned in the morning requesting same day windshield replacement. Brandon was very professional,…read morepersonable, and paid attention to detail. Very reasonable rate for job. Highly recommend using this company!

I recently had my windshield replaced by Novus, and I couldn't be happier with the experience. I…read morespoke with Charlie to schedule the replacement--he was very helpful, knowledgeable, and made the whole process easy. He even came to my home to install the new windshield, which was incredibly convenient. On top of that, the price was excellent--significantly lower than what I was quoted by Safelite. I really appreciate the professionalism, quality, and value Novus provided. I would definitely recommend Novus to anyone in need of a windshield replacement or repair!

Misleading and extremely frustrating experience…read more We contacted Novus Glass based on a referral. From the beginning, the shop manager, Charlie, insisted that we pay for the services separately from our insurance claim. He texted my son, who is the owner of the vehicle, and assured him that our insurance company would reimburse him after the work was completed. I contacted our insurance company directly, and they told me that this was not correct. According to our insurance company, Novus Glass would be reimbursed directly after the services were completed. After filing the insurance claim, both my son and I repeatedly tried to contact Charlie, but he would not return our calls and did not respond to our text messages. I then contacted Novus Glass corporate and was given the phone number for the franchise owner, Mark. I explained the situation to Mark. He essentially told us that they were not being paid directly by insurance companies and that we should follow Charlie's instructions. I pointed out that Novus Glass' own website states that they work directly with insurance companies for payment. Mark said he would speak with Charlie and get back to me. He never did. After receiving no resolution or follow-up, I ultimately had to cancel the insurance claim with Novus Glass and have the work completed by another company. The entire experience was unnecessarily difficult, and the lack of communication from both the shop manager and franchise owner was extremely disappointing. Based on our experience, I would recommend getting the payment and insurance process confirmed in writing before allowing this company to perform any work.

Mike and Kylie work extremely helpful. Mike was very professional, did great quality work had an…read moreextremely affordable price. Highly recommend them

They came to replace my windshield at my home and they broke the windshield wiper and didn't…read morereplace it or pay for the replacement. He just kept making excuses of we barely even touch the windshield wiper so I don't think it was us very low integrity for a business man.

I was paying out of pocket for a new front windshield, so I emailed several companies looking for…read morethe best price. Auto Glass Now was the first company to actually call me back, answer my questions, and get me scheduled. I did receive a lower quote from another company, but Auto Glass Now matched the price without any hassle, which I really appreciated. The whole process was incredibly easy. I dropped off my car, and when the work was finished, they simply texted me that it was ready for pickup. I loved how they took all the guesswork out of the process. Great communication, competitive pricing, and excellent customer service. I'd definitely recommend them!

I have had a windshield replace here before. My truck was broken into last night so I called to…read moresee if they could get me in today. The nice lady at the desk said they could have the glass in about an hour. I drove to the location, had to wait about 10 minutes until they moved my truck in to replace the window. I was leaving their location in 20 minutes. I ask a few questions of the tech (his name is Tee) he explain what they had to do, then I was done. Great place for repairs.

Great experience and great service at a great price ! I had a small chip, less than a cm, on the…read morewindshield. Katarina was very quick to respond, showed up on time for the appointment and did a great job with the fix. Definitely value for money and definitely recommend. Thank you.

Great experience! Katarina came to our house promptly and fixed a couple spots on my windshield…read moreand even did some preventative spot. Highly recommend her service and a great price! Thank you for great service!!

Sunroof shattered from highway debris. I called on Friday and front desk told me the warehouse had…read morethe part in stock and he would give me a call back if they could get me in same day or possibly tomorrow. I waited for 6 hours on Friday with no communication and when I called back, he just reiterated that he would call me. The next morning I called for a simple update but nobody picked up. 6-7 attempts later over a span of 5 hours, the same front desk attendant picks up and before I can get a word out, tells me I'm calling a lot and he's doing everything he can to track down the part, is facing issues with the warehouse and is currently looking on eBay for another one. My car is a 2013 scion tc and I understand sunroof replacement parts/glass might be difficult to locate, but a courteous and professional, open line of communication would have been much appreciated over 48 hours of just hoping they call me back...absolute waste of my time EDIT:Posted this review and no more than 30 minutes later, the owner contacted me directly, apologized for the lack of communication, ordered the part and offered a much appreciated discount. I appreciate the willingness to make this experience right!

This may not be a fancy shop with leather couches, TVs, and complimentary coffee--but what it…read moreoffers is far more valuable. The space is small, extremely clean, and smells great. Most importantly, the level of hospitality is exceptional. You can tell right away that the people here truly care about their work. They greet you with respect, keep you updated throughout the process, and take pride in doing a fantastic job. That kind of genuine service is rare to find these days. For context, I needed a windshield replacement on my 2025 Hyundai Elantra. The dealership quoted me $1,043, and another shop in Cambridge, Ohio quoted $720 (including calibration). I had the same work done here for $485--with a much better overall experience. I'm a customer for life and will gladly recommend them to anyone.

We had a window broken in overnight in Columbus during a military PCS move. Tony picked up on the…read morefirst ring at about 7am, ordered the correct pane as quickly as possible, fixed it in 31 minutes and got us on the road again very quickly. There was not a molecule of broken glass left in the car after he was finished. He was so nice and professional and we could not have had a better experience getting a car window fixed with no notice. Call him first.

His work is amazing I can barely see where damages were. I was impressed with how well my…read morewindshield turned out. Fast, friendly, honest, and most of all quality work!

DO NOT WASTE YOUR TIME! I've spent the last 3 weeks trying to get my glass repaired and it's been…read morenothing but a headache, being stuck on hold, calling phone numbers to nowhere that hang up on you - and I still have warped glass in my car! You'd think when coming out for a warranty repair with a clearly described issue they would do their due-diligence - they don't even know what that means! I've had 2 techs out now after waiting a whole week for something they could've found out in 5 minutes. For a company with local HQ, you'd think they would at least TRY to take care of you.. seems they are too big too care! Still don't have glass that isn't defective and still waiting on hold for my refund too.. go figure! Save yourself the headache, go with a local shop.

Safelite is easy to get to. I had a 2:00 appointment, but I dropped it off at 8:00am and the got it…read morein earlier. I would suggest to leave it, not yo wait. The associates at the facility were great. Josh called the day before and reviewed the process so I had not surprises. For instance to have a decent amount of fuel so the could drive it and calibrate the window. The reason for the 3 stars. Safelite corporate communications is terrible. You cannot contact the faculty by phone. This is a corporate decision. It is all AI. You will not communicate with a human being. I was passed to two different AI programs then the call was disconnected. The shop and techs were great. Corporate does not care. The shop on Centerpoint in Grove City gets a 5 Star review.

Eric who came out to do the estimate was great…read more BUT I do not recommend, they add additional fees like a fuel/environmental/tariffs fee of $49 on top of the balancing fee and the $400 fee to just fix the window. I will pay a fee for the convenience of having them come out and fit it the same day (but they can't do that). If you can get the window out yourself (I could it was a small basement window) take it to Kerbler & Co. They are a great family owned small business and they will save you a TON on $$$.

The process of scheduling an estimate was easy and the gentleman that came out to do the estimate…read morewas nice, professional and quick. However, Kevin that did the install on my French doors was rude, unprofessional, cocky and just a plain jerk. He also did not clean up all of the broken glass from my porch, so now I have a vet bill from my dog getting glass in his paw.