1. Glass America

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Columbus, OH

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Glass America

4.0 (11 reviews)
Open • 9:00 am - 5:00 pm

Services - Glass America

Auto mirror repair

Auto mirror replacement

Auto window repair

Glass America Photos

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Review Highlights - Glass America

“Sev is a top notch customer servicev rep, she was in contact with me to update me on each process my car was in from day one!”

Mentioned in 2 reviews

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People searched for Windshield Installation & Repair 271 times last month within 15 miles of this business.

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Auto Glass Now

Auto Glass Now

(53 reviews)

Maize-Morse, Northland

I was paying out of pocket for a new front windshield, so I emailed several companies looking for…read morethe best price. Auto Glass Now was the first company to actually call me back, answer my questions, and get me scheduled. I did receive a lower quote from another company, but Auto Glass Now matched the price without any hassle, which I really appreciated. The whole process was incredibly easy. I dropped off my car, and when the work was finished, they simply texted me that it was ready for pickup. I loved how they took all the guesswork out of the process. Great communication, competitive pricing, and excellent customer service. I'd definitely recommend them!

We've been using AutoGlass Now for several years. Our construction company replaces a few…read morewindshields each year, and they are by far the best price we've found. We've always had good, reliable service and good customer service as well -- until today (09/30/2026). My driver called me so I could make payment over the phone, which we really appreciate that they offer this. Unfortunately, the lady who took my payment was pretty rude and made me feel like I was inconveniencing her. After talking with my driver afterward, he mentioned that she had been pretty rude to him in person as well. He said she was on a personal phone call for most of the hour he was there and was yelling at the person she was speaking with, which made everyone in the waiting area uncomfortable. We completely understand that personal things come up, sometimes at the worst times, but handling something like that in front of customers just isn't very professional. We've had a lot of good experiences with AutoGlass Now over the years, so we're not letting one bad experience take away from that. We just wanted to bring this to someone's attention so hopefully it can be addressed and other customers don't have the same experience.

NOVUS Glass of Columbus

NOVUS Glass of Columbus

(13 reviews)

Northland

Charlie is honest and professional. His knowledge and work is fantastic. I highly recommend this…read morecompany!

Misleading and extremely frustrating experience…read more We contacted Novus Glass based on a referral. From the beginning, the shop manager, Charlie, insisted that we pay for the services separately from our insurance claim. He texted my son, who is the owner of the vehicle, and assured him that our insurance company would reimburse him after the work was completed. I contacted our insurance company directly, and they told me that this was not correct. According to our insurance company, Novus Glass would be reimbursed directly after the services were completed. After filing the insurance claim, both my son and I repeatedly tried to contact Charlie, but he would not return our calls and did not respond to our text messages. I then contacted Novus Glass corporate and was given the phone number for the franchise owner, Mark. I explained the situation to Mark. He essentially told us that they were not being paid directly by insurance companies and that we should follow Charlie's instructions. I pointed out that Novus Glass' own website states that they work directly with insurance companies for payment. Mark said he would speak with Charlie and get back to me. He never did. After receiving no resolution or follow-up, I ultimately had to cancel the insurance claim with Novus Glass and have the work completed by another company. The entire experience was unnecessarily difficult, and the lack of communication from both the shop manager and franchise owner was extremely disappointing. Based on our experience, I would recommend getting the payment and insurance process confirmed in writing before allowing this company to perform any work.

Glass America - windshieldinstallrepair - Updated November 2026

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