They were quick and responsive and respectful. The team answered all questions and when it turned out I needed a new windshield they arrange everything with my insurance and informed me of any cost Or deductible so I could Make an account informed decision. read more

Back window on my wife's car was broken while out of town. Set up an appointment for a few days later through the insurance. We scheduled for a 8-12 appointment, but the tech ended up not showing up or reaching out so we had to reschedule for the following week. Although the first appointment made us apprehensive, the second one went much better. The tech (Joshua), called when he was about 20 minutes out and showed up shortly after. He was incredibly friendly, helpful and informative. The whole replacement took about an hour and he even vacuumed all the remaining glass out of the back of the vehicle. While the insurance paid for the entire repair, the invoice that we received did reflect a price that I felt was reasonable (under $400 for the glass itself and installation). read more

Safelite AutoGlass - Auto Glass Services Near Me - Worthington, Ohio

Just had my very 1st and hopefully my last front windshield replacement from Safelite Repair and I couldn't be more pleased and satisfied!! From start to finish Anthony AKA Tony was Professional and Personable......working effectively and efficiently to handle the task at hand. I would definitely recommend this Company and the remote transport to my location was an added plus!! Again very Happy and Satisfied with the swift completion of job in the time specific that was promised! I also wanted to mention that they were very accommodating to my 2 time's for rescheduling this appointment due to my work schedule. The text alerts and emails about upcoming appointment was a nice touch too! My Man Tony and I had some great conversations while he was performing the job and it was refreshing to witness and experience!! Kudos to the Excellent job well done!! read more

Safelite AutoGlass - Anthony the Man AKA Tony!! - Auto Glass Services Near Me - Worthington, Ohio

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I took my car to the location in Westerville to have the windshield replaced three weeks ago. They replaced the windshield, but permanently scratched the plastic shrouding and also chipped the rearview mirror in the process. I have been calling the location for over 20 days trying to receive a resolution and more details about when these issues will be fixed, spending dozens of hours of my time. They have promised to call back multiple times but have ghosted me. I do not recommend Safelite -- they cannot be counted on to do the work correctly or make things right when they mess up. read more

Safelite AutoGlass - Auto Glass Services Near Me - Worthington, Ohio

worst place to have window cracks repaired if they damage it witch more than likely if you have a newer car they will cause they want to force you to buy a window I went in with a tiny chip left with a broken cracked window that will now spread read more

Scheduled an appointment over 30 days ago. First appointment the tech did not show up or contact me. I had to call and rescheduled for two weeks later (noon -5 today.) Tech called at 9:30 am and said he would be here a couple hours early because he only had one appointment.. I told him the car couldn't be here until noon. He was put off and cancelled via text 10 minutes before noon because he was "sick." Without telling me, Safelite rescheduled another week out. My kid uses the car in college and it's a hassle to coordinate it, so he tech could work in my heated garage instead of a parking lot. Never again! read more

As a former Ohio State football player, the last thing that I would want to do on a Penn State game day is take my car to the shop after getting my window smashed and car broken into. I came in a little early with no expectation of being able to get in and was greeted by Brent - who made this process as seamless as possible. Great service & good dude in general. Not only did they have my car completed within 20 minutes of my scheduled time, when I got inside it was as clean as a whistle (and smelled just as nice). Looked like I just drove it off the lot! Hoping I never need a window replaced again, but if I do, I know who to come to. Thanks guys! read more

Had something hit my windshield and put a ding in it and I stopped by safe lite and they fixed it the best that they could . I can still see it alittle bit but hopefully it will keep it from cracking more. I didn't have appointment but they took the time to fix it for me and the price was very reasonable read more

Took my 2023 vehicle to Safelite today. Nick the tech looked it over and was honest about the scuff the rock created. Due to the type of hit made to the windshield (minimal), they could not repair anything, said it won't spread and did not charge me for their inspection. Tipped Nick, of course. Professional experience. This is my third vehicle repaired by Safelite in Worthington. Appreciate their service and expertise! read more

This place has destroyed my linings and I asked the tech what is going on and he says auto zone sells stuff to fix it. WTF! auto zone didn't destroy it. I have made complaints and just get ignored. YOUR trash read more

Don't even bother going here. First experience they had me come in to get it fixed and the windshield they ordered came in

Our sons car had a nice sized chip in the windshield. I got online with Safelite, it was super easy to schedule the appointment. They followed up with reminder texts. The repairman showed up on time was pleasant and had the windshield repaired in 30 min. read more

Nice people and was done within an hour. They also give you plenty of time to pick up your car.

Don't waste your time!!! Can't speak to a representative! Every time you call you are sent to the website. Company does not want to take the time to deal with you in person or help you with your issue. Go where you will be treated as a person and valued. This is not that place. read more

I was driving on the highway and a tiny rock or something chipped my windshield and created a tiny crack in the middle of it. I was directed to this location after filing a claim with my insurance. I didn't have to pay anything because it was minimal damage. The receptionist was super nice and informative about how the chip might not completely disappear but the repair would be more for structural integrity. We waited less than 20 minutes and the estimated time would be 30-45 min. I was so surprised how quick they were! The actual crack ended up significantly less noticeable and looks like a hairline crack now instead of a chip. They did a great job! I also heard another employee telling a customer how great her windshield turned out. The way he was speaking to her was so encouraging and reassuring. You could tell that this location has great customer service! read more

For some reason my review on Google was removed. Interesting. Took my car in on 5/29/24 to Safelite Auto Glass at 11am to get the windshield replaced. Once completed the technician told me everything was double checked and it was good to go. After I left on my way to work it started to rain, I turned on my windshield wipers and discovered they did not reinstall the driver's side correctly. It was about 25% short, so I had to tilt my head down to see during the rain. I called customer service to report it and get it fixed. She was very nice and told me she would send the shop an email and I did not need an appointment. I went back to Safelite at 760 Dearborn Park Lane, Worthington, OH at around 9:30am on 5/30/24. They had no email or record of me calling and I would have to wait. I admit I was already irritated I had to come back and how difficult it was to drive in the rain. I called customer service again (614) 450-1682 to find out what happened. Jay (customer service) told me I needed an appointment to get the warranty work done. I told him I was already at the shop and they were going to get me in. I was just trying to find out what happened. I said, for 935.00, I would think the customer service would be better. He informed me that I do not pay for customer service and the 935.00 is for the windshield replacement, not customer service. I told him, my mistake good bye. I told the store Assistant Manager what happened. Not sure what he could do about it. I then called customer service back to reach someone else (614) 781-5433 and was hung up on before I could speak to anyone. I had to google corporate number and called (888) 843-2798. She was very helpful and also in shock that someone would say that to a customer. She gave me the number for corporate customer care. I called at 10:34 am 5/30/24 and spoke to a very nice lady, Amber. She is looking into it and hopefully listening to the original call this morning, since they are recorded. 6/13/24, I received a call back from Amber after I called to do a follow up. They can not locate the recording of my conversation with Jay. So could only offer an apology. So mysterious the recording can not be found. This was my 3rd and last time doing business with Safelite. There are other options. read more

Fantastic and speedy service. Was able to get an appointment the evening before for a windshield replacement. Super easy to work with via insurance. Hopefully we won't be back, but would highly recommend!! read more

I believe this is their local corporate office, but I dealt with their mobile autoglass via their website and all the correspondence comes from this office. I got up one morning to find a window busted out of my Escape. After cleaning up a small mess, I proceeded to work and found safelite's website and their mobile replacement service. I filled out the detailed form and it generated an email that told me I would be contacted within 24 hours to schedule my appointment. (I was making an insurance claim so much that that time was needed to contact the insurance company. By the end of the day I had an email telling me the tech who would be coming to my work that gave me his photo and contact information. He called me at the number I gave at the end of the day and gave me a one hour window of when he expected to arrive. He ended arriving right in the middle of that window. He had the correct window and everything he needed to get the job done the first time. It took around 30 minutes. I didn't have to pay a dime, but if I didn't have insurance it would have cost $228 which really isn't bad for the service provided. He did a good job and did a great clean up job vacuuming out all the class including shaking out a towel I had in the back seat on the other side. He did a good job and Safelte worked well with my insurance company so my inconvenience was minimized. read more

The technician that came to the house to replace my cracked windshield was excellent. Very courteous and knowledgeable. I couldn't ask for better service. I highly recommend this Company. read more

These guys are awesome! I've never needed a chip in my windshield repaired but they came to my work. Called on the morning to let me know what time. Called and texted on their way to me. It only took him like 20 minutes. I had two chips but one was just a touch up so he didn't charge me for it, which is why they're getting 5 stars! Then he called when he was done, locked up my car and left. If I ever need this again I know where I'm going! Very happy customer! read more

Joseph was very professional, on time, answered all my questions and addressed my concerns. Thanks!

My car was broken into, and my window was smashed! They got me in the day after a holiday with no problem. The technician came to me and not only repaired the window, but vacuumed all the glass pieces, which I was planning to do myself. He was friendly and professional- believe his name was Stefan! Very affordable too. read more

My back left window was broken on my Nissan Rogue. Luckily I was able to get an appointment the next day for mobile service. The next morning they were at my house at 830 and gone by 930. Window looks great, no glass rattle in the door either. read more

Scheduling was easy, and the technician was polite, but the repair to the chip in my windshield is AWFUL. There was a decent sized chip but the technician assured me he could repair it. It's smooth to the touch but the chip is still highly visible and whatever they filed it with has left a brown toned spot on my windshield. It almost looks like spilled coffee on the glass. The stress from the "repair" actually made the chip crack outward. It honestly looks worse than it did chipped! I wish they had been more forthcoming about how bad it would be, I would have just replaced the entire windshield. Now I'm out almost $200 and I need to replace the whole thing for another $500. I'm incredibly disappointed and will not use nor recommend this service. read more

Safelite AutoGlass - Auto Glass Services Near Me - Worthington, Ohio

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Terrible time trying to replace my windshield. First location they didn't have the correct windshield and this is after the appointment was set. Second location they set me up with a 1pm appointment and it was still going to be a wait of 2 hours. Needless to say I did not wait so I set a Mobile install for next Wednesday. Let's see what happens then. SMH read more

Safelite AutoGlass - Auto Glass Services Near Me - Worthington, Ohio

I have always had a positive experience with Safelite! I have used them at least three times now- at least twice for repairs and once for a windshield replacement. I have used them both in Ohio and Texas and every time they do a fabulous job! It's affordable and it makes it very convenient that they are able to come to you! Scott came out today and he was very friendly and upfront about the possibility of having to replace my entire windshield. Luckily, he was able to fix both chips without needing a replacement now, but I do love that the money spent today can be used towards a replacement in the future if necessary. I would definitely recommend Safelite to anyone needing a quick, easy, and affordable repair! Thanks for the great customer service and keep up the great work, Safelite! read more

I cannot sing the praises of this office loudly enough. Not only were the incredibly prompt in getting an appointment scheduled for me (next business day!) but they were also kind, patient and thorough in their explanations of everything. Not to mention, they were understanding when I rang them up to let them know I was running a few minutes late (8 AM gets earlier and earlier every day, I swear). All in all, if you need any auto glass repaired, this is definitely the place to go. Awesome technicians, a friendly staff and quick to respond! read more

If I could give negative stars, I would. Worst customer service ever. I went for a windshield replacement. After leaving my vehicle, they called to say they ordered the wrong glass. They didn't have the correct vehicle in their system for me. They told me 3-5 days. After 7 days, I started calling. I got disconnected 3 times. I called my insurance company, who patched me through to Safelite. They assured me my glass was tracked to arrive last night or first thing today and I would receive a call to schedule my repair. No call. Again. I called my insurance company again. They tried to call Safelite but no one was available. I am two weeks in and so frustrated. read more

While the windshield replacement was fine, they replaced my rear view mirror with the cheapest kind stuck onto the glass and I previously had a mirror with functions such as automatic dimming and have tried multiple times to contact someone and left a message. It's been 6 days and no one has returned my call. read more

Avoid Safelite like the plague. I had a cracked windshield from a stone chip gone bad on my 2007 BMW. I was rescheduled 3 times because the weather was too cold. On the third time I was not available to be around the car but had my wife be available. I gave the scheduler her phone number and asked to call before the showed up. Not only did they not call her, but they called me and left a message for me saying they were on their way. When the technician got there, he informed my wife that he had never worked on a BMW before and instead of the quoted 60 minutes the replacement took 4 hours. TL:DR Find another shop, save your time. PS: When I expressed my frustration about being reschedule so many times I was told they would make it worth my wild on the price... I told them it was an insurance replacement with $0 deductible... So short story, make sure you are haggling with them too apparently they have wiggle room on their prices. read more

This was the worst experience I have ever had I took my 2020 Honda ridgeline to get the windshield replaced and they did a great job at replacing it but their camera recalibration was off and my safety systems were completely disabled. My lane keep assist my lane change assistWere all ruined. I came back to this location and told him the problems and they said they fixed it as I was driving back. I noticed they didn't do anything. I came back a third time.I had damage the lower end of my vehicle, but I came back in a third time and asked them to fix it and they said they can't fix it because something of sensors The sensors were just fine no damages at all to the sensors, the vehicle is damaged below the sensors, they had a fake manager talk to me and then tell me how wrong I was. atheist excuse was they can't get into the systems because of a of a airbag problem. They told I need to fix my car first and sensors first. My sensors are just fine it's only the cars body is damage. I'm going back a 4th and if they still refuse to fix it is going to be a a lawsuit. I live about 30 minutes from the worthington location. Truck gas is not cheap. I spent 150 filling up my tank just get there. read more

They got my car in quickly after a break in and was fast and professional. Nice waiting room also.

I had a similar experience as Bill M - but wanted to plug in another great word! My windshield was cracked -- but I didn't realize because I hadn't driven my car for over a week so the crack had grown. Typically, if the crack is over a dollar bill long they won't repair - but Safelite agreed to come take a look. They arrived first thing the next morning, had the job done in under thirty minutes, and it looks as good as new. The repairman could not have been more professional and polite. 2 thumbs up! read more

I got hit by a flying rock, small spot shattered then windshield cracked. BOOOO! Safelite fixed it right up, no problem

The service was fine but after they put the window in they literally charged me nearly double the quoted amount due to a different part being needed. I am absolutely understanding that if the cost went up I would be responsible but they did this without any kind of authorization or communication they simply charged my card for an extra $400 dollars. Now I have been trying to get a human being on the phone and they seem to have automated everything so I can't even get this issue resolved. Someone was supposed to call me 3 days ago so I guess I will have to actually drive to their shop, I am blown away with this customer service. read more

My recent experience with Safelite was horrible, beginning with the initial call thru 2 attempts to fix a broken side window and a noise because screws were not reinstalled. During the initial call it was important to know whether the needed glass was available. The agent was more concerned about selling me new wipers. As it turned out the glass was NOT available even after an appointment was initiated for the next day. As a result I had to drive 7 hours from Washington DC to Columbus Ohio without a window (luckily no rain) and many hours wasted waiting for the repair (twice). The first attempt at a fix (now in Columbus) resulted in a poor fit. It was blamed on a bad glass part, but I am not convinced. The second attempt, now 10 days after the initial call, was also painful in that the technicians refused to assure me they knew what a proper fit was and how they would know it met the manufacturer's specifications. When I left with the car I immediately noticed new noises. I found 2 screws hadn't been reinstalled. I will fix those issues myself. I don't want them touching the car again. I found everyone involved at Safelite Columbus and the call center very unhelpful (except the lady who checked me in at the desk). If anyone at Safelite wants to learn additional details of this saga then I am happy to discuss it with them. read more

From getting on your web site to getting in my van with its new windshield, the entire experience was fast, friendly, and professional. This is my second windshield in a twelve month period and I did not hesitate to contact you for service nor will I hesitate in the future. You are Awesome! read more

I had 3 super small chips (smaller than a penny) I had them fix. The repair failed on one & it is now no longer a small chip but a large (~12'') crack that has already gotten worse since the work was done today. Apparently it happens sometimes, but it is mind blowing to me that the same behavior wasn't reflected in the other, larger chips. I now get to either risk it with the crack or completely replace my windshield at a substantial cost to me. Safelite will only apply the cost of the original repair to the work done to completely replace the windshield which is much higher. I was in a much better position for a longer life of my current windshield than when I walked in. In addition, the person performing the work did not show or explain to me what had happened. I was handed my paperwork by another employee and he quickly told me the chip extended and that they were liable. When I asked what that meant he looked at me blankly and said "we're just liable." I only found out as I walked out of the building to where they parked my car the extent of the new crack. I will not be returning as I felt I was treated poorly both through their work on my car and their customer dealings after. All in all, buyer beware. read more

i replaced the windshield for my 2022 Toyota Rav4 few weeks ago (over $1000) but the rain sensor is not working. i went back several times for warranty but they just said there is no item to repair. very unprofessional. read more

I was driving on highway and something hit my windshield. I had safelight repair my chip unfortunately two years later a crack appeared and kept getting larger. I finally scheduled an appt to get it replaced. The technician kept me up to date every step of the way. The drop off service was quick and easy. Very happy with the total experience. read more