It was an easy transaction online - picked my car and completed the financing. It was a fight to…read moreget a more accurate pick up day - initially it was Mon-Wed then it slowly changed to Wed-Fri. Fri was pushing it for my time constraints so after many phone calls (on Friday morning), I finally decided to cancel the entire transaction ... then boom! I was getting phone calls from Managers etc. I was there at 1pm and out by 1:30pm driving my new car. So far so good - I got a great price for a "used" Nissan Rogue with only 300 miles and I LOVE it!! I was tempted to drive it back to CA! Thank you for everything!

Lazy employees. I had scheduled an online appointment for a car trade-in appraisal, but when I…read morearrived, the lady refused to come out of her office. Instead, she asked us to take pictures of the car ourselves using the portal and send them for review. Why would I show up to this store to take pictures of my own car? The appraisal process is meant to be done in person for accuracy. This lazy lady and her manager are a total mess and a poor reflection on the company.

Getting there early, definitely paid off. Got my oil changed and a headlight replaced and the wait…read moretime was not bad at all. Go and see Bryant Rojas, he's the service advisor and will definitely take care of you.

We drove from Wylie to Arlington anticipating seeing a Dodge Durango that we viewed online with…read moreavailability. So first off, be aware all texts and communication by your phone number are AI generated. There is no Jerry! Lol but not really. The other person who gave the review for this dealership about "lies, lies, lies," is 100% accurate! So upon arrival, hardly anyone was around to come and even greet you. If there are sales reps they are just sitting at their desk. I did see some men walking around coming in and out but we were never greeted. We noticed a couple waiting in one of the office areas. Finally, I texted that we were there and the response was, to go back inside and ask for Jerry's AI self. Even the chick that finally walked up to us, kinda had a chuckle when I said the text said to ask for Jerry. So we then ask her about the Durango and we are walked into her office. She asked us how much we were planning to put down and some of our personal information (address, etc) but we still had not heard anything about the car in question. So she takes off, takes awhile to come back and then mentioned to us sorry for taking so long but that she cannot locate that vehicle on their lot or the keys to it. We were so thrown off by this. She literally mentioned this happens a lot, not being able to locate keys to vehicles. Like huh? So then she asks if we wanted to see any other vehicles. We told her we drove all the way out (about an hour) to see that particular vehicle that Jerry's AI self texted is ready to test drive when we arrived. So we asked about another Durango that was literally parked in the front row as you pull into the dealership. She preceded to say "where?" and I even pointed telling her it's the only silver Durango out front as you walk out the front entrance doors. She said she understands but that there are a couple of them. There wasn't. Only one out front. She gave us the pricing finally on it and it wasn't in our budget. Meanwhile, she leaves to go do something and so I just wanted to find out how long the other couple had been waiting. The female mentioned a tad over an hour. I told her yeah, we were told the keys can't be located for the vehicle we were coming to see and she said they were told the same and it was a totally different car. So I ask the girl if there was a manager on site and she said yes. I asked if she could let them know we wanted to speak to them. So then she comes back with the "manager". He asks what he can help us with. I lay out all what had happened and what we were there for. So he says give him a little bit and that he's going to try and look for our vehicle. He comes back and says he tried pulling it up in the system and it wasn't found. So who the h, e, double hockey sticks is lying here!? Her, the manager, both? Anyhow I told him put yourself in our shoes. I asked him how would you like going to look at a specific vehicle you had text communication about that was an hour away with your girlfriend, wife or even by yourself? He said "or my husband". I said "ok, your husband or whomever". He said "I'm kidding". I really didn't care regardless if he was with a man. My point was over looked! I said what I said for the principle of the situation with hopes of him being relatable and making the situation not only heard but taking it in to where they make changes so it's not happening to others moving forward. Screw Clay Cooley! If I could show "zero" stars on my review, I would. Don't be suckered into giving your hard earned financials to this joke of a dealership! Also, "Am I at a club?" The playlist was unprofessional. I can get with Hip Hop music because I'm a fan of it, no doubt but to have the version of Rhiannas, Bitch better have my money playing and just like that, WOW! I just kept hearing bitch, then a guy came on that version going deeper into the obscene language and lyrics and mind you, we were also with our 11 year old son. Awful. Play than in your car or listen to it on your own time. This dealership was crazy, mad, awful. Yes. I wrote this essay intentionally. You read it (or thought of it) No regrets that we, as well as that other couple, left. Waste of time but glad we didn't give our money to them.

The Lovin family took such good care of me . I love them so much. The most honest sales ppl I've…read moreever worked with .

Sat up there all day for nothing after being told I was approved for 2 different carsread more

Bad dealer ship read their reviews. I bought a car there I…read morewas so excited as soon as I got home the car dropped so much oil when I call the guy he said he try and help me but if he sends the toe truck I am paying for it. He assured me there was no oil leak.please take a mechanic to look at the cars with you or else you will end up like me.

I had a great experience. If you go ask for Kevin. Customer service was great, he went out of his…read moreway to help us find what we were looking for. Danny was the finance guys he got us in and out with a great deal. I would definitely suggest this place to anybody looking for a good deal on a nice car. VERY PLEASED.

Tried many cars here and found them all of great value. It was hard to settle on just my car but…read moreit was a winner and everything I needed for my daily drives. I can totally see me again coming back in the future. Great customer service and they made it easy to buy a car!

Do not buy a car from this place! This is a place that buys a lot of vehicles to sell however they…read moresit on the lot for a long time and are not maintained regularly like a larger dealership. I purchased a vehicle outright (no financing) almost a year ago and have had nothing but problems. Transmission went bad, radiator went bad, valve gaskets and covers went bad, and much more. Vehicle Service Contract? Worthless. They wanted to put in a used transmission that had a 120,000 miles on it. Would not cover anything. This is a "stack em deep and sell em cheap" place. If you want to get a cheap car and you have the money to do a lot of maintenance on it right from the jump, sure go for the cash car from here. Check Carfax to see how long it's been on the lot. If it's been more than a couple of months, run from this place. I found out that my car had been sitting on the lot for almost a year!

Bought a truck for $30,000 from them test drive was great payed for it drove it 30 miles and truck…read morewent crazy damn near put me in a wall took it back they "fixed it ". Drove it 50 miles it does it again there response they sold the truck too cheap I'll have to pay more to get it fixed I fixed it myself 4 months later truck shuts down on the hwy complete engine failure $27,000 is what I was quoted to replace Start looking harder at the truck it's been wreaked before no CARFAX The engine has been torn apart before no CARFAX when purchased it was completely oil leak free not one oil spot on the engine or so I was lead to think it was just washed and scrubbed to look like new and sold as is

Asa and the service team were able to get my car repaired in one day, and I really appreciate it!read more

They currently have a Used 2023 Toyota Tacoma TRD Sport for sale and list the options. This truck…read morehas very few of the options. I reached out based on what was in the ad. I then was contacted by a salesman who sent me pictures. There are cloth seats not leather as advertised. I then asked if any of the listed options were available on this truck and he didn't respond. They are flat out lying about what this truck has as far as options. The worse part is, I pointed this out 2 days ago and they still represent the truck as A when it really B. Plus they are asking near sticker price for a 3 model year truck. I am glad I found out how this dealership operates early on.

I had a great experience at this dealership! My advisor, Kat White, was absolutely wonderful and…read morevery communicative throughout the entire process. It was my first time "adulting" on my own, and she made everything easy to understand and stress-free by walking me through each step. The dealership itself is also really nice -- the waiting area is comfortable, with a coffee station and popcorn, which was a great touch. I would definitely come back again and recommend this place to others.

They are weirdly misogynist here…read more Say you're a woman, and you buy a vehicle. Just you, your name, your income. THEY WILL LIST IT UNDER YOUR HUSBAND'S NAME. He just happened to come with me when I made the purchase. You correct them as they will call you and ask for him for routine service. They'll acknowledge that its a pervasive "issue" affecting others, but won't fix it. Going on year 3 now. Also, yesterday, there was ice and snow during a prescheduled service appointment. I called before heading out. They affirm they're open. I get there and turns out their technician didn't show up to work. Maybe tell customers before they head out? Damn.

I really don't like leaving negative reviews, but I feel it's important to share my experience. I…read morepurchased a car from here in September of 2024, and ever since I left the lot, I have had non-stop issues. At first, it was small fixes, but over time, these turned into major repairs--totaling nearly $10,000 within six months. When I reached out to the dealership a couple of months after my purchase to express my concerns and ask for a thorough inspection, I was told that because two months had passed, they couldn't do anything. It's clear that these issues existed before I bought the car, yet I was left to deal with the financial burden. I feel like I was sold a lemon, and I'm extremely disappointed. Unfortunately, I am now stuck with this car, but I want to warn others to be very careful when purchasing from this dealership. I highly recommend getting an independent inspection before buying from here to avoid a similar experience.

Recently purchased a Jaguar from Alex and the entire process was outstanding. The team is very…read moreprofessional and courteous. The selection is top quality-very nice cars and the prices are very good. I would definitely recommend the company! We need to shop them!

Ladies this place is where you want to bring your car. Work was outstanding and the customer…read moreservice as well. No fast slick talk and no pushy trying to over sale anything. Nothing but thoroughness patience and kindness. This place is also REASONABLE! My car feels brand new. I will back to make sure my car is ready for the summer. Thanks Paul!

Paul is not only the nicest guy, he's very straightforward. Took my car for an AC issue and he was…read moreable to quickly diagnose it and gave me options for my repair. His billing system and invoicing is easy to understand and itemized. We dropped the car off and it was ready when he said it would be. A lifetime warranty on the parts and he gave us a warranty for his labor. He explained everything to us and advised on next steps, if needed. It is challenging to find a good mechanic. It is impossible to find an honest mechanic. We were blessed to find both with Paul. Awesome guy and ethical in business. I don't have to look for another mechanic, he will get all of our business!