Truly a Lifesaver - Above and Beyond Customer Service…read more I cannot say enough good things about my experience at Wood Nissan of Lee's Summit. Broken down while driving through Missouri from Nashville trying to get to California I was completely stranded and alone far from home with my dog. It was such a stressful and scary situation until I met Jack. To be honest, I've never had good experiences with car dealerships or auto repair places in the past. As a woman who isn't super knowledgeable about cars, I've often felt spoken down to, overlooked, or taken advantage of when it came to basic services like oil changes or maintenance. However from the moment I arrived, Jack was kind, patient, and incredibly helpful. He took the time to walk me through everything that was wrong with my car, explaining it in a way I could understand and never once making me feel overwhelmed or dismissed. I was anxious and unsure of what to do, but he made me feel supported and safe through the whole process. Even more Jack went out of his way to offer me a ride to a nearby hotel, knowing I was stranded with my dog for two days while waiting on repairs. That level of kindness and compassion is rare. They worked quickly and efficiently to get me back on the road, and I truly felt like they cared about me as a person not just another customer. I can't imagine what I would've done if I had broken down anywhere else. Both I and my entire family are beyond grateful for the care and service I received. If I could give more than 5 stars, I would. Thank you, Jack and the whole team at Wood Nissan you were truly a blessing during a very difficult time.

We purchased a used car & were told to contact the sales man for a spare key a week after…read morepurchasing the vehicle. After a month of calling & being told "we're looking into it", we still don't have e the spare key. If you purchase a vehicle from here, don't expect good customer service after you close the deal.

Took my vehicle here for service. My service advisor was Rusty Hilton. He took care of an oil…read morechange and some recall warranty work that needed to be done on the vehicle.. The service he provided was professional and he even saved me some money with GM points that I didn't even know that I had - great job. Keep up the good work, five stars!

This was one of the best experiences that we have ever had at a dealership! Every single person we…read morecame in contact with was fantastic. Taylor, with their online sales, was super responsive and was always in contact with all the questions I had. And Derek was phenomenal. he really worked foe this deal and he made it such a fun experience! I will recommend them and Derek forever!

From the moment I walked into the show room and met their representative, I was treated…read moreprofessionally and they went out of their way to insure I was satisfied with my purchase. Mike Lesher and Casey worked diligently to help me find the right vehicle at the right price. I am vertically challenged so initially thought I wanted an SUV, but later realized that the Honda sedan sport was a perfect fit! *I commend everyone part of the Honda Lees Summit dealership. A speical note of appreciation to those who helped with my Zurich protection, the gentleman who put on my tags and the one who added my front tag holder and tags. Your company is very fortunate to have you all as part of the team! Great service!

Hundred dollar oil change came off more like a $29 dollar oil change from Walmart. They left…read moregreasy smudges on the hood, door handle, and shift handle. When this was called to their attention, they promised to do something about it. Several texts promising contact with service manager went unanswered. This shows complete lack of accountability and slack policies. Not good value for the money spent.

Everyone at the dealership was courteous and kind. The waiting area was immaculate and bright.with…read morenatural sunlight. I worked with Zach and Zorana, they were very helpful, continuously checked back with me, polite, knowledgeable and friendly. Eager to find answers and clarification as needed.

I have been trying for over two months to have my vehicle serviced. No one returns calls, texts,…read morewebsite submissions. No one knows the answers to my questions, etc. A blatant disregard for customers. I have left messages for service department manager, dealership manager and even Cable Dahmer headquarters. They sell you on their great white glove service and then they don't provide any. I regret buying a Kia from them.

Really helpful sales staff. Went out of their way to get me what car I wanted without…read moreoverspending. Didn't end after the sale. Noticed a few dents and scratches after I drove off the lot. They took care of it without any hesitation. They aren't the biggest Chevy dealer but that's a good thing to me. Very satisfied and would recommend.

I stewed about this for about a year but I have to get this out there. I purchased a 2008 Yukon…read morefrom them the salesman couldn't have been nicer he treated me like a king, but after the sale that's a whole different story. Let me just say the after the sale customer service is non existent!! Here's an example of what I am talking about. Before buying I asked if the car could be detailed of course they said no problem, but when I went to get the car all it was, was washed. When I brought that to the salesman he told me that's all they do. The car had not seen a vacuum since it was new! One really big thing was when I looked at the car it was advertised as having Bluetooth I also as the salesman if it had Bluetooth and was told yes buy him. After buying the car I couldn't figure out how to use the Bluetooth so I went back to the salesman and he said he would get it up and running. He went out tried couldn't get it to work so he said he would talk to the service department and get back to me. I'm still waiting for that CALL!. What I found out was that it didn't have Bluetooth sounds like false advertising to me. All I can say is don't buy a car from Roberts Chevy and if you do beware.

I had one of the best experiences with purchasing my 2026 Atlas from Lee's Summit VW! Nick and…read moreIsaiah went above and beyond to get me into my 2026 Atlas. Nick listened to what I wanted and also what I didn't want and worked hard to get the deal done. We will be back for our servicing needs and also to trade our Arteon when the time comes! Thanks again guys!

Abraham is super nice and helpful. I have always had a great experience at VW lees summit.read more

This dealership is very price competitive on new vehicle purchase. This review is only on buying 2…read morenew vehicles from them. I went to Adams Toyota to look at Tacoma and Tundras. They were taking g $7K and $12K off on Tacoma and Tundra. My sales guy Stan and the management gave me great deal on Tundras. Took over $12 off on each one. It's the best deal in town, or maybe in midwest. I also got discounts on Toyota Platinum warranty for Tundras. I will be coming back here in future for other purchaes. There are no mark-ups or extra packages, negotiation price and interest rates.

i recently took my 2003 Toyota highlander to be looked at and have an oil change done here at Adams…read moreToyota in lee's summit. the oil filter had blown off due to a bad oil change from Wal-Mart (go figure). being that this is a Toyota dealership i figured they would do their due diligence to make sure everything was still good. after a couple of days i heard back the engine was blown due to oil starvation. i was super upset as i thought i had turned it off in time. the car is older with some miles, but it ran great up into that point. after working out the insurance stuff with WM they totaled the car. but i still owned it, i paid Toyota $210 for the diagnosis's and i asked it i could still drive it home. they told me they would not recommend it. after verbally making sure they had put oil in it they brought it around to me and i made the decision to drive it home anyways. i got in the car and the oil light was still on, i pulled out and to the side to check the oil there was still no oil in the car. i went back in and bought 3 quarts of oil put it in and it barely read on the dip stick. i asked again to confirm that they had at least put a oil filter on it? i was told yes and after some looking, we found there was one. after i put the 3 quarts of oil in the oil light went away "magically". i drove that car home and it has driven fine ever since no ticking or lifter noses that they said killed the motor. how can their service department be so terrible. they didn't even put a full quart of oil in the car and called it dead. i took it to another shop today to have it looked at and they said the car is running fine no issues. the incompliance of the Toyota service provider is unexpectable. if i didn't already have a working knowledge of car maintenance i would have drove this car home very low on oil and probably really killed it. now i have my great running car back and story to tell anyone that says i am looking to buy a Toyota or have my Toyota serviced at Adams Toyota in lee's summit. sad you can't even trust the dealership these days. Ray: i appreciate your response here. i understand your diagnosis, i may have made the same assumption off the information you just now for the first time provided (none of this information was told to me verbally or is it documented on my paperwork). but when the car was returned to me there was basically no oil in it, and i had asked your service person if there was oil put in and a filter put on before he brought it up from the back lot, he said yes (again the paperwork did not say any of that). after taking the car and noticing the oil light i came back in got 3 quarts of oil from your parts desk, i put them in the car that only takes 4 quarts and then came back and asked again about oil and a filter your service guy looked at the car but could not find it, i had to get down and look and found that there was a filter attached. but returning the car to me with little to no oil is not ok. when i told him i just put the 3 quarts of oil in the service guy tried telling me that sometimes it takes a little bit for the oil to get down to dip stick, you and i know that is not true. i don't know where the disconnect is but your service person and your technician did not seem to communicate well or document well the problem. leaving me to believe i had been cheated in away. this maybe a 1 off problem or a simple case of miss communication but ether way at the price in which service is done at your shop i would expect better communication from tech to service person and service person to customer. you have information feel free to call.