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    Auto Enterprise

    1.0 (6 reviews)
    Closed 9:30 am - 7:00 pm

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    Bob Sight Ford

    Bob Sight Ford

    2.9
    (54 reviews)

    Very efficient, knowledgeable punctual and customer friendly service. I was extremely impressed…read morewith their quality service.

    I rarely leave reviews like this, but the way management handled our concern after purchasing our…read more2025 Ford Bronco Badlands Sasquatch deserves to be documented. When purchasing the Bronco, we were specifically asked how we intended to use the vehicle. We explained that towing was part of that use and that we wanted the appropriate upgrades. We relied on the Ford dealership--the people we reasonably considered the subject-matter experts on the vehicle--to explain what equipment and configuration would be necessary. We do want to acknowledge that there was no hitch installed on the back of the Bronco at the time of purchase. However, that does not change the fact that the required tow package and related towing functionality were never disclosed or discussed with us during the sales process. We later discovered that additional equipment/configuration was required for the trailer-related lighting and signaling functionality we needed when towing. This was never mentioned during the sale, and even when we brought the Bronco back to this dealership weeks later for service, nothing was brought up then either. Before writing a public review, I emailed the dealership privately. My email was professional and specifically gave them an opportunity to address the situation and tell us what they could do to help. Management immediately called me. Unfortunately, that conversation is ultimately why I am leaving this review. Rather than acknowledging that this information could have been better communicated during the sale or discussing a possible solution, the manager was dismissive and repeatedly placed the responsibility on us. His position was essentially that because we purchased the Bronco without a hitch, we should not have assumed the necessary towing functionality was included, and he made it clear the dealership would not be doing anything about it. My response remains very simple: I don't know what I don't know. We told the dealership what we intended to do with the vehicle. We purchased a highly equipped Bronco with the expectation that the professionals selling it would explain which features were necessary for our stated use. Had someone told us during the sale that we needed an additional towing package, component, or configuration, we would have purchased or addressed it then. This isn't about expecting every available option to magically be included. It's about expecting knowledgeable guidance when you're purchasing a vehicle and have specifically explained how you intend to use it--especially when the missing functionality relates to proper trailer lighting and signaling. What disappointed me most wasn't discovering the issue. Problems and misunderstandings happen. It was management's response when we gave the dealership an opportunity to make it right. We are now out of state handling the issue ourselves. Based on both the sales experience and, more importantly, management's response afterward, I would not purchase another vehicle from this dealership. If you're purchasing a Bronco here and intend to tow, I strongly recommend independently researching and verifying every towing component and feature yourself before signing anything. Unfortunately, our experience taught us not to assume that information will be explained to you--even when you've clearly communicated how you intend to use the vehicle.

    Roberts Chevrolet of Lee's Summit

    Roberts Chevrolet of Lee's Summit

    3.0
    (2 reviews)

    Really helpful sales staff. Went out of their way to get me what car I wanted without…read moreoverspending. Didn't end after the sale. Noticed a few dents and scratches after I drove off the lot. They took care of it without any hesitation. They aren't the biggest Chevy dealer but that's a good thing to me. Very satisfied and would recommend.

    I stewed about this for about a year but I have to get this out there. I purchased a 2008 Yukon…read morefrom them the salesman couldn't have been nicer he treated me like a king, but after the sale that's a whole different story. Let me just say the after the sale customer service is non existent!! Here's an example of what I am talking about. Before buying I asked if the car could be detailed of course they said no problem, but when I went to get the car all it was, was washed. When I brought that to the salesman he told me that's all they do. The car had not seen a vacuum since it was new! One really big thing was when I looked at the car it was advertised as having Bluetooth I also as the salesman if it had Bluetooth and was told yes buy him. After buying the car I couldn't figure out how to use the Bluetooth so I went back to the salesman and he said he would get it up and running. He went out tried couldn't get it to work so he said he would talk to the service department and get back to me. I'm still waiting for that CALL!. What I found out was that it didn't have Bluetooth sounds like false advertising to me. All I can say is don't buy a car from Roberts Chevy and if you do beware.

    Auto Enterprise - car_dealers - Updated August 2026

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