Customer service is atrocious. No greeting upon entering. Multiple employees walking around the…read morestore and no one asked if they could help. Trying to check out just one person at the register with a line of customers. No acknowledgment that they would get other checkout agents. I returned my items to the shelves and left.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Excellent customer service!! Helpful and polite employees. Really took time to find what I needed…read more& repaired my vehicle. Thanks so much!!

Mr. Ross was the truth! Definitely a big help with putting my battery in and also educating me on…read moresome stuff.

Great place to find just what you need for your car. Employees are helpful and even walked outside…read moreto install item on my car. Prices were competitive too!

O'Reilly has the best staff compared to their competitors. The staff at most O'Reilly's are…read morefriendly and very helpful. Also, they have a better selection of auto parts then Auto Z, Advance Auto P, or Pep B. Prices are comparable to all of the other auto stores. O'Reilly has great customer service! I would gladly take my business here if I am in need of something auto-related.

Something rarely found in large corporate auto parts stores. Knowledge. Most large parts stores…read moreleave you on hold mostly because they're incompetent. Not here. Skip the chains, buy it here.

I'm a lady who doesn't know much about cars. I love these guys…read more They tried really hard to help with an impossible project, (have to go to the dealer) but they treated me with respect and kindness. I highly recommend them.

So... what the point of buying an item with a warranty if it's going to be canceled after the first…read moretime it failed? That should Renew the warranty not cancel it? Why are the parts defective? And why is your staff so disrespectful? Fix it, politely

Went for battery close to closing , Fred was extremely helpful and installed my battery even though…read morethe other employees said it was too late . The other employees were rude and unprofessional. Fred deserves 5 stars but not the staff .

COVID-19 update: Normally I'd say this is just a regular autozone but what bumped up my rating is…read morethis one employee was extremely helpful and went out of his way to help me! I should have asked for his name but he was a tall African American gentleman who walked around the store helping me find a battery operated lamp/light after Hurricane Zeta hit us. I was checking out with my windshield wiper fluid and offhandedly asked if they had any battery operated lamps. After processing my purchase he walked around the store and showed me all the battery operated lamps/lights that they had. I truly appreciated his help bc I was on a quest to find the perfect lamp! Haha :) Anywho, I wanted to also add that as I was waiting in line he saw that I just had one thing in my hand and the other people in line were waiting to ask for particular things behind the counter so he promptly checked me out. I appreciated his excellent customer service bc that windshield wiper fluid was heavy! Haha Happy car part/accessory shopping!

This is the best autozone I have gone to! I purchased my battery from the Autozone on Vets but got…read morethe airline location to install it because the guy who sold it to me was not very pleasant. They were professional & very friendly and did everything they could to replace my corroded battery. Super clean store, too.

Cars are not as easy to work on they used to be, but when I need parts for what little car…read moremaintenance I do these days, this is the place I generally shop. I can get wiper blades, car batteries, head lights, engine belts, etc. Everything I need, although most of the real stuff is behind the counter. Quite a few specialty tools available for rent (I would never have gotten that belt tight enough without their tensioner). The staff is knowledgeable and friendly. Store is well lit and clean. I even acquired Christmas presents here the year when everyone's stocking received a car emergency window hammer with seat belt cutter (one of those gizmos that if after an accident, you can't open a car door or escape from your seat belt, the tool will save the day and probably your life).

Awesome manager mike is his name Some of the employees are seriously lacking knowledge and are…read morelazy and unmotivated to constantly work and would rather be on their phones or just lean instead of clean. 5 stars is for the manager

I bought a 2004 bmw from pull a part for 2,000.00 I paid cash for it but i got out pull a part…read moreproperty an not even a block down the road car engine started smoking an stoped engine was blown no go I will never ever ever buy a car from this place again no one even thought about giving some of my money back

The driver of their tow truck is not respectful of peoples property. Yesterday, they towed a car…read morefrom a neighbors property where they had blocked up my property until they were done. In the mean time, it's trash night, they moved my trash cans from my property to get the car. None of this would had been a big deal if they would had at least put my property back rather than leaving it how they did it for something that had nothing to do with me and my property. Additionally, the driver apparently isn't suitable for this type of job because he had to get another neighbor help him move the vehicle as well - and not the neighbor whos property it's on. It's all recorded on my security cameras.

my car had a blow out at 4:30am on Monday on Lapalco at the foot of the Lapalco bridge in Harvey…read moreand AAA said they would have their tow truck there in 80+ min. the JPSO deputy that was protecting us with his lights said he could get a tow allot faster but it would cost so I let him call. traffic was starting to zoom by and it was getting dangerous. people have no respect for the flashing blue and red lights anymore. Jakes was there within 30 min and the car was gone. tow truck driver went above and beyond to hook it up. went the next morning to Avondale to get it and called AAA to have someone come replace the tire with the spare. because it was in a puddle the AAA (United) driver wasn't happy and was being stubborn and Jakes team was nice enough to get it to the parking lot in front of the building. for some reason, the AAA driver yelled something out of his vehicle door and took off from Jakes without changing the tire, and without telling me what was going on. Jakes team changed the tire for me. they didn't have to do that. so I asked if they had a part that my sister needed for her car and I bought it and was on my way. Jakes went above and beyond. all the guys were nice and friendly. just wish AAA would contract with Jakes.

Eastwood at the Avondale location helped me. He was very helpful!…read moreThere was an error with my account and he got me going.

I came in with my tire low due to a piece of metal stuck in it. Mr. Jacob helped so much got me in…read moreand out. I truly appreciate the whole store for making sure I remained safe and again thank you to everyone and especially Mr. Jacob!!

I would not trust this Pep Boys location with another vehicle…read more I brought my 2020 Toyota 4Runner here for an oil change before a family trip. Within about 49 miles, I got a "LOW OIL PRESSURE" warning. There was a substantial amount of oil under the vehicle, oil on my driveway, and the dipstick appeared dry. Pep Boys' own paperwork later documented "Oil level low" and "Bad o-ring on oil filter housing." Their towing solution failed even though I told them the vehicle was inside a parking garage, so I had to arrange my own AAA tow and spent hours stranded at the VA hospital. I was promised a call the next morning. They never called. I had to keep contacting them myself, and while they had my vehicle for about a week I received almost no proactive updates. I also specifically asked them to save the replaced parts. I never received them, and their paperwork actually says "Customer Requests NOT To Keep Parts," which is the opposite of what I requested. When I picked up the vehicle, I was basically handed my keys. No apology. No meaningful explanation. When I spoke with the manager, Jacob, I was told the O-ring was defective from the manufacturer, that it was not Pep Boys' responsibility, and that I should pursue the manufacturer myself. I even had to ask them to refund the original oil change. By that point, I was so frustrated with the entire process that I did not even want the refund anymore. It had become more about the principle of how the situation was handled than the cost of the oil change. Parts can fail. What made this unacceptable was the lack of communication, lack of accountability, and complete lack of effort to make the situation right. I have photos, videos, towing records, and Pep Boys' own documentation supporting this review. Based on my experience, I would strongly recommend taking your vehicle somewhere else. UPDATE: After I escalated this to Pep Boys corporate, I was contacted within approximately two hours and ultimately received a refund. I appreciate corporate responding quickly and resolving the financial portion of my complaint. Unfortunately, my experience with this specific location has not changed. When I returned to the store, the assistant manager handled the interaction. Jacob was present but never came out to speak with me, apologize, explain what happened, or acknowledge the situation. It took escalating the matter to corporate for this to be addressed.