Service was great because I had a difficult issue to diagnose and required two or more visitss - I would suggest making an appointment during off hours during week -- after lunch but before 4 Pm -- Jacob and Jeremy are both very thorough. read more

I would not trust this Pep Boys location with another vehicle. I brought my 2020 Toyota 4Runner here for an oil change before a family trip. Within about 49 miles, I got a "LOW OIL PRESSURE" warning. There was a substantial amount of oil under the vehicle, oil on my driveway, and the dipstick appeared dry. Pep Boys' own paperwork later documented "Oil level low" and "Bad o-ring on oil filter housing." Their towing solution failed even though I told them the vehicle was inside a parking garage, so I had to arrange my own AAA tow and spent hours stranded at the VA hospital. I was promised a call the next morning. They never called. I had to keep contacting them myself, and while they had my vehicle for about a week I received almost no proactive updates. I also specifically asked them to save the replaced parts. I never received them, and their paperwork actually says "Customer Requests NOT To Keep Parts," which is the opposite of what I requested. When I picked up the vehicle, I was basically handed my keys. No apology. No meaningful explanation. When I spoke with the manager, Jacob, I was told the O-ring was defective from the manufacturer, that it was not Pep Boys' responsibility, and that I should pursue the manufacturer myself. I even had to ask them to refund the original oil change. By that point, I was so frustrated with the entire process that I did not even want the refund anymore. It had become more about the principle of how the situation was handled than the cost of the oil change. Parts can fail. What made this unacceptable was the lack of communication, lack of accountability, and complete lack of effort to make the situation right. I have photos, videos, towing records, and Pep Boys' own documentation supporting this review. Based on my experience, I would strongly recommend taking your vehicle somewhere else. UPDATE: After I escalated this to Pep Boys corporate, I was contacted within approximately two hours and ultimately received a refund. I appreciate corporate responding quickly and resolving the financial portion of my complaint. Unfortunately, my experience with this specific location has not changed. When I returned to the store, the assistant manager handled the interaction. Jacob was present but never came out to speak with me, apologize, explain what happened, or acknowledge the situation. It took escalating the matter to corporate for this to be addressed. read more

Pep Boys - Inspection showing that o-ring was defective. - Auto Repair Near Me - Metairie, Louisiana

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I came in with my tire low due to a piece of metal stuck in it. Mr. Jacob helped so much got me in and out. I truly appreciate the whole store for making sure I remained safe and again thank you to everyone and especially Mr. Jacob!! read more

This is the worst pepboys ever u show up for an appointment and they have u wait hours when its something small before they even start on car and will not update u on anything and customer service is real bad read more

Jacob was awesome! Handled everything and was quick and flexible with my availability.

I have been bringing my vehicles to Sean for years. I have always owned imports that are supposed to be brought to the dealership for all service. Sean has saved me thousands of dollars over the years by accommodating any service or repairs that I have needed. The service has always been completed on time or sooner. He is smart, courteous, & honest in everything that he does. I will continue to bring my vehicles to him for many years to come. read more

Wonderful team work and honesty. Most places just want you to drop the vehicle. PepBoys had me completed in two hours as a walk in. The price was right and the services were done correctly. read more

Sean H. thinks very highly of himself but his review of HIS place is a lie, see below. Took my car to Pepboys for tires In July. My car died on way there so I was forced to have problem fixed there, so it was towed to Metairie location. Bad ECT sensor they told me. They also supposedly flushed and drained my radiator, changed oil and inspected engine for $99. Total cost was over $1000. My car still ran badly after repairs were made and it died again a week or two later after overheating so I took my car to my very reputable regular mechanic in Lakeview. He said PepBoys cracked my radiator, numerous bolts were missing, bad sensor left on top of radiator and fluid which was almost gone in my radiator, what remained was brown, not properly flushed. All of this cost me an additional 1,100 and could've ruined my engine. Mgr. Sean and Assistant Mgr. were very rude to me when I called, would not listen and talked over me. I'm lucky I was not on road to evacuate from a hurricane. Not once was I greeted in a professional manner or thanked for spending over $1100 there. I will never return and urge others not to trust this place or their workmanship. read more

Despite batter. Vehicle still has starting issues. Please see earlier review and contact vehicle owner as soon as possible. We can send the receipt as needed. read more

Do yourself a favor and find another place to bring your car. They lie, lack decent communication skills, and show a lack of care when you bring forth issues. Service wasn't done, but I was charged and given my car back. Money was not refunded and had to have someone else service my car. VERY DISAPPOINTING read more

I had my tires replaced today and the service I received at this Pep Boys was excellent. I came by at 8:30 this morning to purchase tires and have them mounted. I was given a wait time of 2 1/2 hours, which was more than reasonable, since I had no appointment and there were already 4 vehicles ahead of mine. I was able to fix myself a cup of tea, compliments of their Keurig. I then waited it out in their lounge area. There were several chairs, a couple of tables, a TV and magazines to keep my mind occupied. I was able to catch up on some work as well. Almost to the minute, my car was ready and I was checked out and on my way. Best part - tires were buy 3 get 1 free! read more

Pep Boys - Coffee - Auto Repair Near Me - Metairie, Louisiana

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Front drivers side tire popped so we came in to replace one, the employee immediately started Upselling saying we should get 4 new tires instead of 1. My friend agreed and we've waited almost 4 hours for the change and they're still not even done. I started watching the mechanics to see if any work was done and instead they were talking, smoking, and distracting each-other from doing the work we paid them to do. Once they noticed us staring at them it took about 20 minutes of actual work and it was done. We understand that these things take time, but we don't want to waste our money and TIME watching them hangout. Do not come here if you have any value for yourself as a customer because pep boys on memorial blvd definitely won't. read more

So you schedule an appointment for minor stuff .. they take all day to get your vehicle ready, check over your bill they will add unauthorized charges on there for all kinds of stuff from extended warranties to computerized alignments and pork .. charges ... I was never informed of these charges, they do not call you when your vehicle is ready, saw a store full of unhappy customers at the end of the night, just now going over my bill because the store was about to close. Watch your bill, make sure they give you coupon discounts. Thinking the better business bureau and state attorney general needs to investigate their unethical business practices. See the line where it says customer notified of increases ? Yes that's not signed because they know they are scamming people. Buyer beware, several calls to manager Martin Keddy Surprise - crickets .. no response .. read more

Pep Boys - Auto Repair Near Me - Metairie, Louisiana

Made an appointment. Had to wait for a long time for anyone to even come to the counter and then was told they'd have it out by the end of the day (3 hours). For the price of a tire rotation and oil change, it's worth it to pay a little more at one of the drive through places that offer quick service. read more

I will preface by saying I haven't had any services performed here, but had a really great customer service experience here today anyways. I recently bought a used 2014 Honda CR-V after 8 years of being car-free by choice. As a 43 year old divorced lady with years of no car, saying my basic vehicle knowledge is lacking is an understatement. While waiting for my daughter to finish her drivers ed class next door, I decided to tackle checking the air pressure on my tires for the first time; as I used the cute little silver tool I'd bought months back, I realized I had no clue how to properly place the tool and ended up with wildly inconsistent measurements over and over. I noticed the Pep Boys one parking lot over and decided to drive over. As I sheepishly walked up to the counter and asked if someone could help me, Chris responded in a friendly way and said, "Let's go check it out!" We walked outside to my vehicle and Chris spent 10 minutes with me, showing me the proper way to gauge the pressure and explaining a few other things which were really helpful to know. Never once was he patronizing, or tried to sell me anything, he just genuinely took his time to help a gal out. I really appreciated it and because of that, I'll be sure to pop over here for my future maintenance needs. Thank you, Chris! read more

Great work from these guys! Was travelling across country and had my tensioner belt snap late afternoon. Not only did the guy at the front wait after hours for my tow, but the team finished the job next day (on a Saturday) on time. I wish I could remember the name of the gentleman who assisted. Truly fantastic customer care! read more

I stopped in this morning because my tire pressure light came on and Esteban came out checked my pressure told me which one was low. He got on the ground checking all the tires. What amazing service. read more

made an appointment on line for 10:30 to change brake light. I put on the form that I would wait..I get there at 10:10. They informed me it would be 3 hours. I had to call a friend to come get me. At 1:00 I called and was informed that there were 2 cars ahead of me. at 3:00 I called and they put me on hold and then hung up. I called back 10 minutes later and was told to hang on. After 15 minutes on hold, I hung up. I called to get another ride and got there at 4:10. Asked for my key back. They had not moved my car. I was told, Everyone before me had an appointment. Never again read more

I cannot say enough wonderful things about the level of service I received at Pep Boys. Everyone I spoke to was extremely helpful in finding me a solution in a very frustrating situation from another vendor. Damian was absolutely top notch in explaining everything to me and went above and beyond to help me in finding a remedy. Thank you Damian and all of the team at pep boys read more

Recently I had car issues and I trusted the team at Pep Boys to get my car back up and running. Jacob was so helpful and handled my stressful situation with care and Julius was the mechanic who fixed my car and got me back on the road quickly. Everyone there were amazing and and I had a great experience. Thank y'all so much!!! I appreciate y'all to the max!!! read more

Horrible customer service , poor attitude from the customer services and desk people . Tried to upcharge and quote a blown head gasket for a simple coolant issue . When I didn't want service anymore I got poor treatment , worst pep boys in Metairie or the area in general. Employee name : cody . The most arrogant and rude "manager " that should work on getting some customer service skills and deal with customers the correct way . read more

I can recommend this specific Pep Boy's store where Gerard (previous Slidell store manager) was transferred. I will never again give my business to the Slidell store on Gause which is unfortunate because they do have one great mechanic there named Jason. He takes the time to get the job done correctly. Unfortunately, the new manager casts a dark light over the entire shop. BEWARE!! Gerard (manager at Veterans store) did the best he could to make good on my defective warrantied tire. Human error showed a replacement tire in stock and was not but the manager got me back on the road with a better (not my brand and matching) tire and scheduled correct warrantied replacement for next week. This top of the line service manager deserves a following and makes for a successful business. Note: Slidell store cost me eight hours of my day, two professional tows from Lacombe to Slidell and then Slidell to Metairie, LA., a day of high blood pressure and pain and suffering for this heart patient; and this was my fourth time there giving them ample time to rectify this problem. Enough is enough. read more

I'm usually not a person that writes reviews publicly on the internet, but my experience with Pep Boys in Metairie was so atrocious today that I had to. Let's start this off by saying that this exact Pep Boys location has done plenty of work on my vehicle in the past and I've never had any issues... until today. This is going to be a long one, but hopefully people can learn from my mistake of doing business with them. I originally went in on Friday with a check engine light, which they fixed and I took the car home on Saturday night ($1,600 later). On Wednesday of the same week, the check engine light came on again, so I returned the vehicle to Pep Boys at 5:30pm. I spoke to Chris when I dropped the vehicle off again and was informed that the the head technician was not in the shop today and that they would get to it "first thing Thursday morning". I specifically requested for them to give me a call any time before 9:00am on on Thursday, so I could make arrangements to get to work if needed... they open on 7:00am, so 2 hours should be plenty of time for a phone call. Chris was nice enough to pull the code from the CEL to at least let me know what was going on, but explained that they would have to run a full engine diagnostic's test to identify the exact problem (cost of $120). Chris did, however, mention that he was going to communicate with Cody (the shop manager) that I was back in with another CEL on, and that he would communicate with Cody to see if they could "zero out the cost" of another engine diagnostics, since I just paid for this service 4 days ago. Chris explained that the new code may be unrelated to the previous work that they did, but I'm assuming was trying to get a courtesy exception on the $120 diagnostics test, as I had just paid them a significant amount of money for the previous repair. 9:00am Thursday morning rolls around and I have not received a phone call (or any communication for that matter) from the shop. It wasn't until 11:30am that I received the call telling me what was going on with the vehicle. The price they quoted me for repairs included the $120 diagnostics cost, as well as parts and labor. I asked the representative if I could speak to Cody (the manager) to ask if he'd be willing to honor the exception on the cost for the engine diagnostics, as I had no clue if it was related to the work that they completed recently--- once again because of the lack of communication. Cody stated that he was never informed by Chris about the exception for the cost of the diagnostics test and stated "I'll honor to waive the cost for this one time, but I do not want to make this a recurring pattern with you". Mind you, during previous work with this shop, I've never once asked for any sort of deal and was simply offered this as a possibility by Chris and was following up. Cody then tried to make an analogy of "If you go to the doctor one day for heartburn and another day for a headache, you still have to pay the doctor twice and nobody ever argues with that." The tone in which he delivered his comments sounded very rude and made me not want to do business with him, so I told him not to perform any repairs on the car and that I would take my business elsewhere. About 30 minutes later, I walked in to pick up my car and also spoke with Cody again (explained to him my frustrations with the lack of communications). Cody had no remorse for the lack of communication, nor his comments and since I didn't do the repairs with his shop, still charged me the $120 for the engine diagnostic... very petty and not a way to treat repeat customers. Needless to say, I took my vehicle elsewhere and I will NEVER be doing business with this location, or any Pep Boys again. If anyone from this organization wants more feedback regarding this issue, you have my name and my phone number is on file with you. Cody, I hope you enjoyed treating your repeat, paying customers that way and you wont have to worry about this being a "recurring pattern"... because I won't be back. read more

Never go here! They were going to charge me $700 for rear brakes and rotors - I went to get a second opinion (and cheaper price) from a smaller mechanic shop and it turns out I don't even need a brake job! Pep boys told me they were "metal to metal". I have at least 30k miles left on my brakes and they are "no where near being metal to metal" according to a trusted mechanic. I'm disgusted by pep boys and I will never go back. Always get a second opinion! read more

This freaking place is so unprofessional and slow. It's got to be the worst mechanic shop in the country instead of one star I would absolutely give it -1,000,000 stars I'm a patient person but the behavior I sat and watched for over three hours was sickening. While nine customers waited to be serviced these inconsiderate slugs stop to smoke cigarettes every 20 minutes strolled off from the car they were working on to go chat with another bum sitting in a chair texting in the corner , stop to eat food and the shop had only been open for 2 hours It was still early morning. I swear they were taunting us it was like they were saying we get paid by the hour so whether we do two cars or 10 cars a day we get paid the same. I wanted to tell them something so bad,but the flunkies would have sabotaged my car. I swear I'm not exaggerating I've never seen anything thing like this in my life. It was like one bum was scared that he would do more work than the other bum so they all just screwed off. This place should go out of business. I rarely leave reviews but I thought it was my duty to warn y'all. Pep Boys Metairie, La veterans Blvd read more

The service tech Martin was extremely helpful and professional! I needed two batteries for my car. He made sure I had the correct ones and even helped me find the right connection screws. Customer service like this is what keeps customers loyal. read more

These people mounted my tire on incorrectly, and then tried to say it wasn't them. I wouldn't even call this guy a manager since he has the IQ of a squirrel and he only has that title cause he's been locked up forced to wake up and go to that crappy place his whole life and he's been there the longest so that only makes the most sense. Pretty sad for "Cody". He made sure to make sure that him and his team didn't do "anything wrong" and that I brought my tire to get patched to aliens since they "aren't the ones who did it"... I find a patch in my tire, when I didn't bring it anywhere else in the last 5 months since I had to have one tire mounted and put on. They couldn't even do that right. He proceeded to tell me that he "changed 40 tires a day". If you did 40 tires a day, you wouldn't have messed up on my car pee brain. Try to think for once. You and your team are super careless and don't know how to work on cars. Completely lost and like I said "the manager" is going to be partly why this store doesn't make it through 2024 I feel bad for the general manager/owner of this establishment. If he likes money, he needs a new staff PRONTO!!! another customer lost again. Sad to see. I also went to Lexus of New Orleans so that they can show me where the tire split was and told me how the incorrect mounting was done. I even did that after he tried to tell me there was no tire split so that's the whole reason why I went, they told me to come back to "Cody" and let him know they mounted my tire incorrectly and there's a tire split and what can he do? And Cody could do nothing. read more

Did not realize I booked with them but decided to give them a shot. Never again. Someone called me and left a phone # for me to call back. Iv been trying to reach anyone for 30mins still can't get anyone on the phone. Don't do it. read more

If I could give this location / establishment 0 stars I would. Completely unresponsive and unprofessional. Dropped my car off yesterday at 10am and have not heard back once until I called yesterday at 4:30pm and was told they were working on it still. I had my boyfriend call at 6:45pm when they closed at 7pm because I suspected since he was a man they would provide him more information and sure enough they told him my car would be there "a long time because the AC part I needed was out of stock." Not once was this relayed to me. The man also told my boyfriend that he would call him or I in the morning but did not call either of us. Called at noon to tell them to take their hands off my car and I was coming to get it. Have worked in customer service for 6+ years and have never been treated this foully. Will be warning any and everyone who tries to go here. SAVE YOUR TIME AND EFFORTS. read more

Fair prices for an oil change, especially if you bring your own oil/filter (if your car needs synthetic), and reasonably fast. While I was waiting, I browsed through the store, and I wasn't incredibly impressed with prices, but they didn't seem like the worst, either. I feel confident in coming here for maintenance. After a bad experience at a nearby Toyota dealership overcharging me for services that I didn't want or need in the first place, I appreciate the service at Pep Boys a bit more. They've never tried to "up-sell" me; they get the needed job done, and done right. read more

This the Pepboys and Hertz's on Veterans I've had the Tesla for five months just last week I get to flats I car to get a tow to Pepboys and I find out yesterday Thursday 2/2/23 that Hertz charge me $668.00 to go 1.7 miles from my house 9mins away....I could not renew till next week bc of this so I turn in the car I check my account this morning and they still try to pull now my account is in -$2181.28 can't get no one on the phone to fix the issue read more

I used to frequent pep Boys go many of my auto maintenance needs including tires. But no longer. Not long ago Pep Boys remodeled the store and did away with most of their retail display area with the thought of focusing their marketing to the service side of the business instead of providing proper selection of products for do it yourself people like me. Additionally, they have raised their prices to a level way above their competitors. My most recent trip I was told it would cost me $50.00 LABOR to change the lowbeam lamps on my car. This price did not include the bulb price. I don't mind paying for service, but I am not going to let them rip me off. I went home a did it myself. To sum it up, Pep Boys is now a rip off and they have lost a long time customer. read more

First review ever. I set an appointment (which seemed to mean nothing because they didn't even know I was coming in). I went in for a tire rotation and oil change. While the oil was changed the tires WERE NOT rotated. I sat by the window the entire time while the technician went back and forth from my car to his phone. I asked the guy at the front with (black nail polish on his finger nails) if the tires were rotated and he stated "yes,ma'am." I knew he was lying because I didn't see the tech do it ( and I was also the only customer there!!), and I am aware I need a tire replacement on the driver side so the tire loses air on that side quickly. The following day the same tire had its normal issue....this was my first time there and I won't be back. I went for something rather simple and still got played. I assume it's because my appointment was at 6 and they close at 7. I had to work early in the day myself. It's already bad enough I am already on defense because I'm a female and constantly on the lookout for being taken advantage of. Despite the discounts, I'd rather pay good money for great service. This place doesn't have it. Don't waste your time. read more

I had an 11:00 am appointment for a synthetic oil change. It is now 12:26 pm, my truck hasn't even been moved into a service bay yet. I have no idea why they make appointments. I like that I can get my tires rotated at the same time here, but it doesn't seem worth all this time Update: Finally gave it up after 2 hours. I wasted 2 hours, now I'm at SpeeDee , where my truck is already being worked on. DONE, with Pep Boys! read more

Service was surprisingly quick and friendly, and their eyes lit up when I was there to purchase 4 new tires, dropping a little over $700 (damn SUV!). But I actually didn't mind since the wait was shorter than they estimated. read more

Brought my 1997 Toyota Camry in to replace the struts. Knew it was going to be costly, but this was very expensive, average of $500 per wheel. When they list a complete strut with springs and mountings on their own website for $608 for all four wheel, to say that it was a $500 average per wheel is not a great deal. Knew that I was getting it from behind when I did it, but tired of running around and pricing the work out and knowing that the most expensive set of four was at Pep Boys, disappointed in the whole situation. Somehow I know if I were back in Colorado with this situation, it wouldn't have gone down this way. read more

For some reason I decided to replace all four rotors and brake pads on my car myself... I have never done anything more on a car than replace a headlight and windshield wipers. Anyway after finishing the job (and many Yelp reviews of car related services later) I noticed that there was a small clanging noise in one of my wheels. I decided it being my brakes, I should make sure that I did this properly. I decided to take it to Pep Boys on Vets. Kathy, who seems to be the Commander in Chief of the service department was very nice and said that they would be very happy to look over the brakes and asked me if I had a Pep Boys Rewards card. I did not. She said that normally a brake check is $14.99 but if I just grab one of those cards sitting at the registerer and sign up for free than the brake job would be free as well. Wow. The only negative was that Kathy didn't mention that it would probably be over an hour before a tech was able to get to my car... Luckily after an hour I asked another employee how many cars were in front of me and he came back and said that he moved me to the front of the line and that a tech was going to stop working on a car and work on mine to get me out of there. My tech was Gary (the one with glasses, not the beard) and he was awesome. When I went outside to his bay, he had already taken my car for a test drive to listen for the noise and had my tires off. He inspected my work and said I did a great job. He said he thought the noise was coming from a heat shield that was too close to the rotor. Nothing dangerous but could cause the slight noise I heard so he corrected that. He let me watch him check all four wheels and showed me tips for the next time I attempt this. He checked my brake fluid level for me and corrected the overfill and then explained why I need to have my brake lines bled (I pushed dirty brake fluid back into the lines when I reset the caliper pistons). After he was done, we took a test drive to listen for the noise and it was fixed. He again gave me some great car tips and was extremely friendly and knowledgeable. Just as promised, the bill came to $0 when they signed me up for the Rewards Card. I bought some needed accessories and cleaning supplies to make up for this. This Pep Boys location will definitely be my go-to auto parts store whenever I'm in town. read more

So, the general manager decides to play nice guy and offer me a 'free brake inspection' for my patience waiting in line initially. I'm like, great, that's nice. I'm sitting in the waiting room two HOURS later, and they haven't even gotten my car in the bay yet. Thanks guys. I love not being told,in an empty looking store, of a long wait time. read more

Came in for a tire. They took me right away. Gave me the option of the lowest price tire - did not try to sway me to buy a more expensive one (being a woman - I'm used to this). Was in & out in 30 minutes. Waiting area is clean & roomy. History channel on the television. Staff courteous & professional (compared to Wal-Mart). Price was right. Highly recommended. read more

Pep Boys - Bay - Auto Repair Near Me - Metairie, Louisiana

I am very happy with the service from ms. Kitty she really helped me out with a new battery for my car I was on my break from work and she successfully helped me with all my needs she was very understanding and very relatable I really appreciate her and everything she has done for me while I was upset about my car she was very comforting to my situation she is a great employee read more