Huge shoutout to Shay! I recently got an alignment here and it was an awesome experience to say the least. Shay was kind, efficient, and highly knowledgeable. As I waited for my service to finish, it was obvious just how incredible she is at her job. She handles a busy environment with so much grace and respect for everyone around her. Employees like Shay are rare, and she is a tremendous asset to this location. Thank you, Shay, and team for the stellar service! read more

Not sure what kind of games this location plays but avoid at all cost. Got there at 12:30 on a Wed afternoon. VERY unfriendly guy asked me what i wanted and the date i wanted services. I said today and i would wait for alignment and tire rotation. Was quoted 1 2/2 hrs-2 hrs. No problem. Sit down in the lobby to wait. An hour into the wait, the guy that was waiting in the lobby is told they will no longer work on his car because they couldn't turn off his car when thet pulled the car into the bay. They said when thet tried to shut it off, something blew and now the car wont start. He is onviously really upset since he went in for a replacement battery. So I am nervous since I heard how he was treated (store refused to take any responsibility and made him sign a waiver to release the vehicle.) Phone calls were not answered and anyone coming in was given curt responses after 15 mins of no greeting or acknowledgement. But I sat there for another 90 mins until I was passed my quote time with no feedback. So when i finally asked them about the eta on my car, I guess I shouldnt have been too surprised that the worker looked confused then screamed into the back to see if the mechanics knew the ststus of my car. At this point, I am pacing around the place. I glance outside and noticed that my car is parked in the exact spot i had parked it. Not moved, not touched during the entire time I was there. That was the moment they said thwy would pull it to the back. I said that won't be necessary, got my keys back and left. What a waste of time, energy and effort! Never again Firestone in Gretna! May that customer get recourse to what y'all did to his vehicle. read more

I needed tires for my vehicle a few months ago, and Shay, the store manager, was extremely patient as well as professional and friendly. She went above and beyond to try and accommodate me on tires within my budget. She even advised me on how to save some money. Shay is worth her weight in gold. I wish more businesses had employees like her. K. Johnson read more

I would not recommend this Firestone location under any circumstances. I'm here for work, 1,000 miles away from my family, and I rely on my vehicle every day. Despite explaining my urgent situation--and a known leak issue diagnosed back in the fall in my home northern state that routinely gets snow in the winter --I was met with nothing but delays and indifference. I dropped off my vehicle at 8 a.m. with the clear expectation of a prompt service, only to be told by an employee that he'd get back to me "in a few hours." When I called at 2:45 p.m., I was informed, "Nothing we can do. We'll get to it when we can." After my co-workers had to bring me back at 5:30 p.m., I reluctantly rescheduled the appointment for the next morning. The same cycle repeated the following day. Finally, after continuous follow-up calls, I was told around 3:30 p.m. that they couldn't find the leak and that the system was recharged with dye--before being instructed to return if the AC ever started blowing hot. Fast-forward six weeks: After another 8 a.m. drop-off and numerous calls, I finally spoke with Denick. He explained that a technician had determined the evaporator coils were leaking and that the o-rings needed to be replaced. When I inquired about the availability of the o-rings, Denick dismissed my concerns with a sarcastic remark: "it's Louisiana, it gets hot here." Adding insult to injury, I later took my vehicle to another mechanic who determined that the o-rings do not need to be replaced at all. Between the repeated delays, lack of proper communication, and the dismissive attitude toward my urgent work-related situation, I am extremely disappointed with the service at this location. If you depend on your vehicle for work and value timely, competent service, I recommend steering clear of this Firestone location. read more

We made the appointment online w/no hassle. We showed up a few minutes early with the intention of killing a few minutes across the street where my son picked up a pair of work shoes. Sometime less than an hour later, our car was parked in front of the shop. I assumed this was bad news because the pleasant young lady at the counter told me it would be about two hours to complete the work before I told her I had replaced the entire front end to which she only replied that it would probably be less. The mechanic went over the entire alignment report with me and verified my repair work. The staff were all well versed in there jobs, professional and friendly - all qualities sorely missing in today's businesses. In the hurry to get his car back, my son left his new shoes in the lobby. Of course they had them the next day, tucked away for him. These guys are top notch. I've always used them thru the past 25 years I've lived here, this is the first time I've bothered to write a review. BZ guys, keep up the great work. read more

Worst car repair experience of my life (I'm over 70). After 6 days in shop they STILL don't even have the correct part to install. They may be able to do tires and oil changes but DO NOT bring anything more complicated here. read more

Very good customer service. no complaints from me. Will definitely return to this specific location

Left truck for alignment and sat in the parking lot for 4 hours, upon me calling they said it would be done in 1 hour more, i arrive an hour later just to realize it hasnt even been brought in for service got a sob story about an inexperienced mechanic i assumed i spoke with the manager because he said he would get the truck in and have me out of there in 20 minutes, 2 hrs waiting in the lobby telling me 15 more minutes every 15 more minutes only to get the same answer "they are just checking the bolts are tight enough and its coming down" they checked the bolts being tight for 2 hrs ever 15 minutes..... i do not recommend this place in the lobby with me there were 5 More customers who had their car all day in shop for service that would other wise in another establishment with more experienced personel take 2 hours top I honestly give them 1 star because i cant give them negative stars... read more

They are helpful! Took care of all my tires when asked. This was lay minute when I was on the go.

I called today around noon, needing 4 new tires for my SUV. The gentleman I spoke with verified the tires I needed, gave me a price, and let me know they could squeeze me in if I could get there before 2. I arrived around 1:30. They said they would call me when it was ready since it would take several hours. I let them know I would be staying to wait. At 3:00 my car was done. The tires I got were on sale which was nice. They did not try to upsell me on anything, simply gave me what I asked for. I was using my spare tire when I came in and they put it back where it needed to go for me. The store was clean, the waiting area was small but also clean. I would highly recommend them. read more

Absolutely terrible service. I called to book an appointment and took off of work to make the appointment. I get to the store and I'm told that I "cannot be fit in today" This cost me money and time. On top of all of it they were very rude to me. I'm VERY displeased. read more

I've been a costumer for a while but they just don't know what they are doing half of the time. Camaro needed work and they fixed everything but the part that was in need of being fixed It seems like it's time to bring my money elsewhere read more

I purchase 4 new tires about 3 months ago from this Firestone Complete Auto Care on LaPalco in Gretna. I purchased the warranty so If I had any problems with the tires I could go have it fixed. Twice I've gone to them with nails in a tire. Both times I was told they were too busy and If I left the car, they might get to it in 2-3 days. I Don't recommend this Firestone Tire Company at all. read more

Called a little after 5pm to see if they could fix my tire before they closed for the day. The woman on the phone was told me to come in to have my tire repaired and welcomed me like I was the first customer today. Her name is Mercedes. She was friendly and happy to help. Very grateful for her help! I will definitely be back read more

Nick was awesome! Accommodated my walk-in visit for a flat tire efficiently and even discussed my options in regards to brands and prices when purchasing a new set as my vehicle is AWD and requires it. I will be switching my business to this location as after two horrible experiences at the DeGaulle location. read more

My girlfriend needed a new tire and I decided to go to Firestone. The mistake was not putting my phone number down when the Store called. Good way to lose someone's business is charging $78 for changing a license plate bulb. How long does that take you 3 minutes? I hope the extra money was worth it. We will not be back for business. Store did credit back $37 which they charged per bulb. read more

I needed a new tires for my wife's car. They had to special order it and had it the next day, I dropped it off in the morning before work and they called a few hours later and the car was ready. It was quick and efficient, and the woman who helped me was awesome. read more

On my way back from New Orleans I caught a flat heading to Baton Rouge. The staff was more than willing to help me so I could get home. Thank you so much to the staff at fire stone and Todd. read more

Vehicle may not be fix properly or it could be in the shop a lot long do to unexperienced mechanic.

After dealing with the unprofessionalism from the Gen. DeGaulle Firestone, I decided to try the Gretna Firestone. So glad I made the switch! The attendants are friendly, helpful, and professional. This is the 2nd or 3rd time my vehicle's received services here. Whether I wait for my car or leave it, I never wait long for services. A few days ago, my car's air conditioner went out. Firestone found the problem and fixed it. So glad I didn't have to go to the Chevy dealership (that's another review). I like that before a major repair, the clerk calls me to ask my permission to fix the issue. I know exactly what services I need and the costs. read more

The BEST service I've ever gotten.... Let's just say I'm a pain in the a&$ customer. I don't mean to be! I really don't...but when it comes to getting tires for my SUV, I procrastinate and have so many questions. Buying a whole set of tires is just SO EXPENSIVE!!! Mr. Mannie who works here (I think he's the manager?) has gotta be the most patient and non-pushy employee ever. I've asked for quotes over and over for different tires, to find the best ones with being as cost efficient as could be. I think it took me a few months to finally make a decision. He ordered the tires, they came in the next day, and voila. His recommendation on what was best for my car was on point! He knows what he's doing! He recommended the Bridgestone brand after I told him about what worries me most (hydroplaning, wear and tear, getting the most mileage etc). They got me the best bang for my buck and also threw in a couple freebies. LOVE THIS PLACE! Best tire experience ever. read more

I arrived Friday to ask for an oil change, they said come back Saturday after 12pm and i would get my car worked on. Went in on Saturday and they said there was no availability so come back Monday in the morning. Poor organization and no scheduling system enforced by the individuals behind the desk read more

Follow up: my husband went a few weeks later to have our Jeep's tires aligned and rotated. He knew about my experience so marked the tires and lo and behold they did NOT do the rotation. We wonder about the alignment as well since the Jeep has been undrivable over 50 miles/hour, it starts shaking uncontrollably! We have lifetime alignment because we bought the tires there but will NEVER go back. We'll pay for another garage to service it once we find someone more trustworthy. read more

I've been here a few times to get my car serviced and they have always been accommodating. I've had oil changes, ac cooler fixed, and needed the battery wire to be adjusted. Their rates are very decent and take time and dedication in ensuring your car is well taken care of. They are also thorough in explaining what needs to be done. The only thing is, be prepared to wait or having someone come with you. This way you can get dropped off and come back when your car is ready for pick up. read more

I was pleased with my experience here. I came by one afternoon with an almost-flat tire. They put air in it and the other tires, checked all for wear (I already knew I was over due for several new tires). We discussed tire/price options. The next morning I came back to have two new tires put on the car. Work was done within about an hour. read more

Went in to get my rack and pinion fixed on a Tuesday, but the next day my car was still making noise. Took it back 2 days later and they said to bring it in Saturday and they would take care of it free of charge. Was told multiple times it'd be done by Saturday easily, then get a call they need it till Sunday. Sunday get a call that they needed to keep it for lack of parts and would have it done Monday before 5 since I work nights. Called Monday morning, said they'd have it done by 5. No call and when I showed up at 6:20, needing to go to work and was told at 5:15 when I called that it'd be done in an hour, they go and tell me they need another half hour. Ended up almost being late and having to get a ride. Frustrated with the terrible service and don't ever plan on coming back. read more

Not a huge fan of chain retailers but I trust Firestone! As a chic going to a car repair shop alone you can get ripped off and I've dealt with Firestone alot for my work vehicle(s). They got me in for an oil change without an appointment on a Saturday! Within 90 mins I was on my way out. The great part is that I was concerned about my brakes. The manager said it would take a long time to check them fully (remove tires) but after my oil change he told me he took a preliminary look and they look fine. He continued and asked me why I was concerned about them and then explained the causes of the brakes locking up. Seriously, this dude couldve taken me for new brakes, pads, whatever else goes there and I wouldve thought I was being a responsible car owner, instead he chose to take his time to look at my brakes himself and discuss them with me, advising me of the problem and not concerned with raising his sales! I will return to this particular location because I was just so impressed and feel so confident with their customer service and quality work! read more

I recently needed two tires replaced on my car and the first place I decided to go to get them was firestone. They are always extremely helpful and friendly. Not only were my tires replaced with ease, but they gave me a warranty on them, in case I get a flat or have a blowout and need a tire replacement. They make the stressful situation of needing new tires a lot less stressful with their knowledge and the ease of which everything is handled. Highly recommended and I would definitely return for future help. read more

Went to Firestone for an oil change. Was promised promised 1.5-2 hrs, but got a call that the car was ready in 1 hr. No complaints. Got a handwritten sticker with the reminder for the next oil change. read more

My wife and I have been using Firestone for quite some time. I have always enjoyed the weekend serviceability as it is hard for us to take off work for service. This last trip to Firestone was one of those that reassured me of why we do business with this specific branch. We had an issue with our brakes, they found a rock in the calipers and removed it. Didn't charge us anything. It's important to me that when you dedicate your business to someone that they take care of you. They always take care of us. read more

I must say, very friendly service. But I got tires from them the end of this past year, and as I go to pick my car up, one of the managers informs me that one of the tie rods is cracked and that they need to replace it for 250 some odd dollars. I told them that I would wait till I had the time to do so. Took my car to three other places to see if they could see this "cracked tie rod" and they could not find ANYTHING that was cracked. I give them a 5 for the friendly service but a 1 for trying to rip me off. Never again. read more

Was worried that Firestone would not be able to help me with the tire problem that I had been struggling with for several days. It was convenient to be able to make an appointment on the internet as it was difficult to explain my problem. I showed up for my appointment and the problem was solved at a very reasonable cost. The manager or the only guy in the red shirt was pleasant and professional and my problem was solved in minutes. read more

Finding a good mechanic is never an easy task. This is the second time I have brought our van to Nick and his team. Both times I have gotten excellent service without the high pressure sell on other work I might need on my vehicle. Nick tells you what they find and allows you to decide. He also addressed any concerns I had after the first repair. I had no problems and today brought my van back to him with confidence. read more

Completed one alignment on my car. Spec sheet proved it was not done properly, and extremely out of allowable specifications, had to take it back next day. Since I bought the life time alignment I went back 3 months later. They told me they couldn't get my car (00 civic on tein coilovers) on the rack, even though no suspension changes were made. Dropped my car off at 8:50am and had to call them to pick it up at 4:15pm to which they told me "we just backed it off the rack and couldn't get it up". When I got there my engine was dead cold. read more

It's never "fun" to need auto work or even just new tires, but the great folks at this Firestone have always made it as "painless" as possible. They are friendly, professional, and give detailed estimates, which I find extremely helpful. They've always been honest, which is so difficult to find in the auto repair business. I've dealt with the same two gentlemen for a few years now. They recognize me when I walk in, and always have a friendly greeting and a smile. They do quality work, and, in spite of never having an appointment when I've needed repairs or tires, they've gotten my vehicle in and out much more quickly than any other auto repair I had gone to before -- and I've never had to leave my vehicle overnight. One other thing, which I consider a great perk, is that the waiting area is always clean and comfortable, so even if I do ever have a longer than usual wait, I'll feel right at home. In fact, the last time I was there I asked if I could charge my cell phone while I waited, and the nice gentlemen working with me replied with a smile, "Of course! This is *your* Firestone." read more