Best Car Buying Experience -- Ever!…read more I was in a serious car accident a couple of years ago. I purchased a "daily driver" to get me through until my insurance settlement came in. In the interim, I researched various makes, models, et al for safety and reliability. As my lost car was unique (a Volvo C30 w/6spd turbo), I wanted that as well. I focused on about five different brands and models -- with the Honda Accord Crosstour at the top of my list. I went on several car search sites and found a magnificent "one-owner" Honda Accord Crosstour at Carter Acura of Lynnwood. It was a local car with a comprehensive Carfax service history and exceptionally low mileage. I reached out to the dealership and made immediate contact with a sales rep, Ms Karla Valdiviesco. Ms. Valdiviesco walked me through every element of the process, then sent me three videos of the car along with other relevant information (Carfax report, etc). From the outset, Ms. Valdiviesco demonstrated absolute integrity, genuine interest in not my car buying choices but me as well. She then gave me a great deal on a super car treasured for its safety and reliability that will last long into the future... . I then flew up to Seattle from Albuquerque and after much less than one hour at the dealership I was on the road again! No pressure, no gimmicks--an honest deal from genuinely nice people... . Best compliment I can offer is that if I'm looking for a replacement vehicle in the future, regardless of where I'm living the first place that I'll go to is Carter Acura of Lynnwood and Ms. Karla Valdiviesco!

I'll start by saying I never leave reviews, that's why I'm using my mom's yelp account. I recently…read morebought a new Acura from Carter Acura, and the whole process couldn't have been more smooth. Karla helped me find the perfect car for me, down to the color and other specifications. By chance they sold the car in the color that I was wanting, and Karla drove my car up from Oregon so that I could have the color I wanted in a timely fashion. She wasn't pushy, and she helped find the best option possible for me and find the right price range. Overall I can't suggest this place more if you're looking for a quality vehicle and great service. Noah H.

Did the right thing and only replaced fluids that needed it. Checked everything over and sent me…read morethe inspection video. Even gave me some wiper blades on a special deal- no charge. Updated the system software I wasn't aware of. Quality work, got my vehicle ahead of schedule too.

This place is impossible to deal with. They never answer the phone and when they do you are placed…read moreon hold forever until you can't wait anymore or until they close. I've left messages and no one calls back. I've even stopped into the dealership and all of the employees were sitting around watching tv and didn't even acknowledge my presence. I was finally able to speak with the parts department who were to most helpful but I still wouldn't want to waste my time and money on them at this point. Do Better.

Bought what I thought was a brand new battery to find out it had been sitting on a shelf for 11/2…read moreyears. Not a new battery at all.

I made an appointment with Savvo to look at a Mercedes Benz and he helped me significantly! Best…read moreservice I've received ever when going to purchase a vehicle . He was very attentive to what I wanted and made sure I had everything to leave the car lot with the car I wanted the same day . And the process was fast , quick and painless . 5 star salesman ! Go see Savvo !!

I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a…read more2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax.

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

I recently purchased a 2024 Audi Q8 e-tron from University Audi Lynnwood and couldn't be happier…read morewith the entire process. From the moment I walked in, the experience felt professional, low-pressure, and genuinely customer-focused. Jonathan was my salesperson and he was excellent. He took the time to understand exactly what I was looking for, answered every question thoroughly, and never once made me feel rushed. He clearly knows the Q8 e-tron inside and out and helped me feel confident in the decision. Charles handled the finance portion and made what can sometimes be the most stressful part of buying a car completely straightforward. He was transparent, efficient, and worked hard to put together a clean deal. Everything was explained clearly and there were no surprises. The whole team at University Audi Lynnwood made the process smooth and enjoyable. The dealership itself is clean and welcoming. I'm thrilled with my new Q8 e-tron and would absolutely recommend Jonathan, Charles, and University Audi Lynnwood to anyone looking for an Audi in the area. Additionally, I brought my 2015 Audi A4 in for recall work, a transmission/ATF level check, and a full once-over to make sure everything was in good shape. The service team at University Audi Lynnwood was outstanding from start to finish. Matt, my service advisor, kept me updated throughout the entire process. He was clear, responsive, and made sure I always knew what was happening with my car. That level of communication made the whole experience stress-free. Lisda did the actual work on my A4 and did a thorough, careful job. The recalls were completed properly, the transmission fluid levels were checked, and the all-around inspection gave me real peace of mind. It's clear she takes pride in her work. Sean, the Service Manager, was also fantastic. He got us in very quickly and even went the extra mile by helping get the software updated on my new Q8 e-tron before I took it home. That kind of proactive help is rare and really appreciated. Professional, efficient, and genuinely customer-focused -- highly recommend University Audi Lynnwood.

I had an absolutely amazing experience with this Audi Service Center!…read more My husband, Vladislav, originally stopped by just to buy an A/C sensor because my air conditioner hadn't been working for a very long time. With the recent heat, driving had become almost unbearable. After purchasing the sensor and getting back into his car, one of the employees ran after him and asked him to come back immediately because they had looked up my VIN and discovered that my vehicle had an open recall. They refunded the money for the sensor right away, scheduled me for service just a couple of days later, and completed everything the same day. Not only did they take care of the recall, but they also performed a full inspection, even checking my tires. They replaced everything that needed attention--including both A/C sensors (I didn't even know there were two!), a charging cable, and a couple of fluids. My air conditioner now works perfectly! To top it all off, they washed my car, which was such a wonderful surprise. Everyone was incredibly kind, professional, and genuinely helpful. The fact that they took care of everything at no cost made the experience even more impressive. I am truly grateful to everyone who helped me. Thank you for providing such outstanding customer service. This is exactly what makes people trust and stay loyal to the Audi brand!

We were looking for a roadster that fit both my long torso (headroom-wise) and our budget, and saw…read moreQAC had a 2016 BMW Z4 in their inventory. We asked about availability and Diana got back to us quickly. We arranged for a "test sit" to see if I fit inside, and then took it out for a spin. Problem was, it was a bit over our budget, so we sat down with management and hashed out a deal agreeable to both parties. Recently, I took the car to our mechanic to give it the once-over, and he reported it to be in excellent condition, just as QAC had said. No issues other than what one expects from a 10-year old car, and nothing that couldn't be addressed within the next year or so. The team at QAC was extremely helpful, friendly and professional, forthright about costs and budgets, and very flexible in working with us to come to a deal. By far THE BEST car-buying experience in my 60+ years.

I purchased a used 2018 Toyota Highlander from this dealership and within the first two weeks began…read moreexperiencing multiple issues including warning lights, brake switch problems, "braking power low" warnings, and electrical/safety related concerns that at one point left the vehicle unable to start or move properly. When I contacted the dealership for assistance, I explained that I have children and that this was a major safety concern. I also explained that I could not safely get the vehicle there myself and could not afford a tow truck. Initially, I was told they would need to ask the owner about helping with a tow, but nobody ever followed up with me. When I called back, I was then told there was "no way" for them to get a tow arranged. Because of this, I was forced to manually bypass the warning/code issues myself just to get the vehicle drivable enough to make it from Mount Vernon to Lynnwood. During that drive, I had no functioning brake lights or turn signals, which made the situation even more dangerous. Despite explaining all of this, I felt my concerns were brushed off. When I finally arrived, I was told they "didn't HAVE to help" me, but that they would once the vehicle was there. At one point, after expressing frustration and mentioning possible legal action, I was also told that if I pursued that route they would not help me or fix the issue. Since purchasing the vehicle, I have also discovered that both the engine air filter and cabin air filter were extremely dirty and appeared to have been neglected for quite some time. These are basic maintenance items that should have been inspected or replaced prior to sale. I also later learned the vehicle originated from Canada, which explained why there was limited history available through Carfax. While I did notice scratches and dents at the time of purchase, I was disappointed to later realize there may have been additional history I was unable to fully verify beforehand because Canadian vehicle history does not always appear the same way on U.S. reports. To be fair, the dealership ultimately did fix the issue and paid for the repair. However, the way the situation was handled from the beginning -- especially considering the safety concerns involved -- left me with very little trust in this business moving forward. What makes this even more disappointing is that I traded in my nearly brand new Toyota with only around 25,000 miles on it because I trusted this dealership and expected the vehicle I purchased to be properly inspected and reliable. I would have never traded in my dependable, nearly new vehicle for something this unreliable had I known the condition this vehicle was actually in. I understand that once a used vehicle leaves the lot, responsibility largely falls on the buyer. However, customers still expect vehicles to receive thorough inspections and to be reasonably safe and reliable at the time of sale. Unfortunately, this experience was stressful, disappointing, and has left me questioning how carefully these vehicles are actually inspected before being sold.

i had a good experience with Farhar at Lexus. I purchased a 2025 N loaner Hybrid When if drove…read morehome I realized I needed some tutoring as cars had changed since my last new car 13 years before. another Lexus owner told me that Lexus has a fellow who gives a tutorial at the dealership. I called and was connected to the phone of said tutor and was told his mail box was full. I called a total of four times and three times I left my phone number with a sales person. Never heard from anyone. When Idusted down my 2025 loaner purchase I notice a large divot in the trim on the back door, Also a repaired divot in the front windshield. Wow not what I expected from Lexus. They did cash my check.

LEXUS OF SEATTLE @ LYNNWOOD…read more Lexus of Seattle in Lynnwood has a beautiful, modern showroom with a great selection of new and pre-owned Lexus vehicles. The dealership is clean, spacious, and has a comfortable waiting area if you're spending time there during the buying process. We brought home a beautiful Lexus today for about $59,000 out the door. While it's definitely on the pricier side, the overall experience made the purchase enjoyable. The staff was friendly, professional, and never made us feel rushed. They took the time to answer our questions, explain the features of the vehicle, and helped make the process as smooth as possible. If you're shopping for a Lexus in the Seattle area, this is a great dealership to visit. The customer service, knowledgeable team, and welcoming atmosphere made it a positive car-buying experience.

Excellent experience…read more Sales rep (Kevin) was knowledgeable and professional throughout the entire process. No pressure to buy just very helpful. He found the car I wanted and got it to me sooner than promised. Lynnwood Honda staff were great to work with and the price was great too.

had a great experience here buying a car. fatest and nicest car dealership service ive ever had…read more tom kim and ethan were really nice!! thanks for the help guys!

From my initial phone contact to completing my purchase, I found the entire process enjoyable,…read moreeducational, and friendly. Sandberg Volvo did indeed exceed my expectations. The staff is welcoming. The facility is modern, spotless, and inviting. Special thanks to our sales consultant Nick and to Steve who guided me through the final paperwork. Our brand-new V60 CX, pearl white over blond is a stunner!

Ending up coming to the service center here as I did not have the key to the wheel locks on my new…read moreVolvo XC 40. The service staff were very friendly and took me in right away. I also had a flat tire so they quickly made an appointment to examine and repair the tire at the same day. Since I was not able to drive my car, they had a staff member give me a courtesy ride back to my house, which wasn't too far away. I appreciate that above and beyond level of customer service. They kept me up-to-date with text messages and notified me when my car tire repair was complete. I think what makes us place so fantastic. Are the professional staff, who are very competent, knowledgeable, courteous, and friendly. Would easily come back and do business here for anything else needed.

My husband and I had a really lovely experience working with Bill and Brian at Armadillo. We had a…read moremechanic come out and check the vehicle and gave it a good rating, Brian was very kind and made the experience pressure and hassle-free and we are loving having a gorgeous, paid off SUV!

Husam was instantly responsive to our online inquiry, and was sincerely a pleasure to work with. We…read morepurchased a 2013 Range Rover Sport for a very reasonable price. This dealership has nice quality vehicles at fair prices. Their vehicles are local trades sourced from local manufacturer dealerships rather than auction vehicles (which often have a murky history). I highly recommend Armadillo, ask for Husam, he was awesome!