Had exhaust work and suspension work performed at Dorsey's Automotive on two separate occasions,…read moreand, let me tell you, I could not be more pleased. The professionalism, communication, expertise, and, to me, most importantly, attention to detail from Brian and Chuck far exceeded my high expectations. Highly recommended repair shop.

Very happy. In and out. Recommend to family and friends. Inspection and brakes and . Good fair…read moreprice.

Unfortunately, I've been to this place three times. Fortunately, Ted and his crew did a great job…read moreeach time. I initially chose this place because they are a preferred State Farm collision body shop but ended up loving their work. Ted will give you a quick estimate, arrange a rental, and handle all insurance issues. Your car comes back clean and looking brand new. They will work with your schedule. Highly recommended!!!

Took my car on Sunday nite to be there Monday morning to have rust repair done! I was quoted by…read moreTiffany a week or less to complete the work! They had my car two weeks!!! They rushed the work the second week, and scratched my roof in a few places and told me it was like that. Angie stated they Did the scratch, she saw it somehow in a picture they took?? They fixed it. The one in the middle of the roof was not repaired. I found paint smudge prints and dust on my back door panel, and dust in the interior door panels as well. They Armor All the tires, and had it all over the freshly painted wheel wells! They did a nice job on the rust, but that was it! Absolutely no communication the first week they had my car. I had to call to get a update on Friday... I asked for them to buff my car, $225, they did not even do the whole car, so I feel I should have been reimbursed some, but they did not. So this is why I am giving a 2 star review. For spending $2075 for work they provided, I think they should have treated me and my car more professional than they did!

Garrett is an outstanding mechanic, honest and fair! I have been taking all of our Mercedes Benz…read morevehicles to him and every time he diagnose the problem before start working on the cars. He is very knowledgeable and we always walked away with a perfect condition car without having to taking back for a recheck! I highly recommend his professional services.

Garrett is extremely knowledgeable regarding Mercedes vehicles both old and new. Pricing for…read moreservices is very fair, and work is done quickly and thoroughly. Aside from completing the requested services, I was given a number of tips on preventative maintenance and problem areas to watch out for, which is much appreciated. If you have a Mercedes-Benz and want fair, honest service, I'd highly recommend working with Garrett!

I can't say anything bad about this shop. they have been doing a great job taking care of all my…read morecar needs. they are very honest and kind and have very fair prices. I definitely would recommend them to anyone looking for a reliable shop, it takes my anxiety away knowing they are there to help.

Always great service. I have an old car and require a range of maintenance and tire changes. They…read morealways help me out in a timely manner, and prices are very fair.

I would not recommend Cochran Volkswagen North Hills to any female seeking warranty service…read more The windshield wipers on my 2024 Taos were malfunctioning and would activate while the switch was OFF, even when there was no rain. At my initial visit, I was told they were "working as designed". At another visit, I was told the problem was caused by my EZPass. It ultimately took six visits, extensive documentation, and considerable persistence before the issue was properly addressed when VW issued Service Bulletin 94-26-01, documenting a "ghost operation," which was my exact problem. What was particularly troubling was how I was treated while trying to have a legitimate warranty concern addressed. During one visit, the technician asked if I was a "girly girl" who applied makeup, brushed her hair, and sprayed products in the car. He stated that "girls do what girls do" and that products will "jack up" the steering column and cause issues. These gender based assumptions further delayed the diagnosis of a legitimate warranty claim. Instead of focusing on the mechanical problem I was reporting, the technician shifted the focus to stereotypical assumptions about my behavior as a woman and suggested that I was potentially responsible for the malfunction. This experience was further compounded when, after the fix was finally applied, I discovered a dent and scratch on the driver's side that had not been present when I dropped off the vehicle. I notified the service director, who stated they would "air" on the side of taking responsibility and did arrange repairs. I am sharing this experience because I believe customers, particularly women bringing legitimate warranty concerns to this dealership, deserve to be taken seriously, treated professionally, and have their concerns evaluated without gender-based assumptions. The problem with my car was real. Volkswagen ultimately documented the exact defect. The way I was treated while trying to get it addressed was the part I should not have had to experience.

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

Went to the great Pons to get this 2017 Outlander looked at bc the dreaded light came on ... I was…read morehere for what I thought was just a tune up bc she seemed to be running rough, but these guys saved me from either needing a new engine or maybe a high speed accident bc they found something... turns out I needed totally new bearings it sucked and cost a couple of bucks to get her back on the road ... But now she's never run better! It's honestly now a smoother ride than when I bought it used a couple of years ago. Thanks Pon's!

I met Justin Pons when he was being a Good Samaritan. In the middle of frigid temperatures before…read moredawn, he waited outside the gym because my car headlights were left on and he didn't want my car battery to die and leave me stranded. I think that action itself shows a lot about Justin's character and the pride he takes in his car services. I have been going to Pons Auto Service ever since, and his kind, thoughtful, and meticulous service has kept my car running smoothly over the past four years. I have had very bad car service experiences before, and when I told Justin about that, he went the extra mile to ensure that he always provided the utmost detail, explanations of services rendered when I had questions, and timely updates. Honestly, his car shop has restored my ability to trust car guys again with the exemplary service that he has provided. I have full trust and faith in Justin that he will always provide the necessary car services without overcharging or "fixing" things that don't need to be fixed. Justin goes the extra mile to not only get the job done right, but does so honestly and transparently. I really appreciate the work that he has put into my almost twenty-year-old vehicle and he has kept it in excellent shape since I have been coming here. Pons Auto Service deserves all of the business and I will tell everyone I possibly can at every chance I get to come here and support this small business! Thank you for all you do, Justin!

It can be hard to trust mechanics, but these folks earned my trust today. I had already done all I…read morecould to diagnose my car's issues and asked for exactly what repairs I needed next. They not only offered fair pricing per my research and bid solicitation, but were communicative and helpful -- and had availability when I needed it to accommodate work and school and buses. I don't like car problems and do like solving them so I can keep driving safely and reliably -- but at a fair cost, since I'm accustomed to doing the work myself or with the help of a friend. This is perhaps as close as you might get to that feeling for a business. Thanks, Justin, Joanna and staff for helping me solve one of my car's temper tantrums today! I'll be back for the others coming down the line for my little 20-year old! Bottom line: Do your homework and call around but know this is a good place to land.

Everyone and everything is/was Excellent. I have trust in them with my 75 Pontiac. It's great to…read morefind a place that will work on and understand my car. Prices are reasonable for me, especially when I trust their work. Never a problem with appointments, finding the exact parts and completing the job! Thank you for keeping me happy Eisemans!!

We have been going to Gary for over 20 years. He and his staff are always so friendly. He is very…read morereasonable whether it's an oil change, tire rotation, inspection, or a repair. He's always on time with returning the vehicle to us too. I highly recommend K&G Auto Service!

I've been taking my vehicles to Gary since I was a teenager. I am now in my 50's and he has never…read moregiven me a reason not to trust him. He's always been great to deal with.