I was towed into Gunnison on a Saturday and they opened on the following Monday. I spoke to the…read moreservice manager and he committed to checking out my truck the same day. Later that afternoon they called me and told me the problem I had with a critical senser. (The other repair shops could not look at my truck for at least a week.) They had to order that part from Denver. With the Interstate Hwy 70 closed West of Denver, there were shipping problems causing delays. They told me that they could repair my truck the same day that they get the part. That Wednesday they called me and they had repared my truck. They charged me a reasonable fee for their services. Unfortunately my hotel charged me much more money than my truck repairs. I was happy that John Roberts got my truck repaired in a timely mannor and I got to check out of that unreasonable motel.

From out of town visiting your beautiful town and surrounding area and needed an oil change. After…read morestopping by one "Lube" store and being told they couldn't get to me for several hours and I needed to leave my vehicle and keys to hold my place in line, I began calling to other businesses in town. Jeff at John Roberts was very helpful and set me up with an appointment. When I arrived,, he greeted me, took my information, and gave me an estimate of how long it would take. He then pointed me to the waiting room and told me there would be coffee. As promised, my vehicle was finished a little quicker than his estimated time. I will use them again next year when back in Gunnison.

Really enjoy taking my car to Precision Automotive. Customer service is phenomenal and pricing is…read moreaffordable. Couldn't find anyone else in town to do an oil change cheaper AND I got $10 off for liking the Precision Automotive Facebook Page. I highly recommend visiting and supporting a local business that prides themselves in customer satisfaction.

Very poor shop for a repair. Would warn anyone against this shop less they enjoy being treated like…read morean idiot and robbed in the process. Brought a vehicle in for a simple repair that I needed done quickly and didn't have time to do myself. They took forever to get to it and destroyed more components in the process! I called for a warranty of the parts that failed in under a week and was treated as if I was a lying toddler and knew nothing about the vehicle. After bringing it down (via specific time appointment) for them to inspect the faulty part and the damage THEY incurred, they let the vehicle set for over a day before even inspecting. Upon finally inspecting the vehicle they call to tell me all the damage was MY fault and existed prior to their work on it. On top of it all, the rate I was quoted at for them to fix the issues they created was just plain thievery. Claiming to split the labor cost of the repair (which I had to do myself in the end and took me but an hour!) at $175!! That means these guys are charging ~$350 an hour to break your vehicle and install faulty components! When you bring a straight and dry vehicle in for a simple part replacement and receive it back with grease spewing out of the axles and oil puking out of the seal (which can only be damaged upon installation of said replacement part) it screams incompetent mechanics. And when the poor work is followed up with dismal customer service and refusing responsibility for their mistakes its makes for a headache inducing, and expensive nightmare. Even if your vehicle is busted and you're in a rush, avoid this shop. You're better off walking, it's a lot cheaper.

I can't say enough about Daryl. Just an honest and decent person. He spoke plainly and didn't…read morehassle us or give us the run around. No pressure at all. Just a trustworthy dude. Very pleasant time, on what can be a stressful thing.

From the owner: Come visit us and find out what it's like to deal with friendly, honest people in a small town…read moreatmosphere. We treat our customers the way we would want to be treated. We can help you find exactly what you want at a price you can afford. About UsSalida Auto Sales was opened in December, 2002 by Sam Johnson, John Dodgen, and Ron Haug. The three of us had been friends for years before that, and we're still friends today. Our "Family"We've brought more people into our little "family" since then: Sales staff members Sam Johnson, Pete Rans, Derek Peter and Daryl Huschka; Office Manager Amy Criswell; Title Specialist Cressida Raby; and our Service Guys, Bob Jefferson and Brian Jefferson; along with Richard Allen, our Detail Specialists. Each and every one of us support the philosophy of putting the customer first and treating customers the way we want to be treated. In addition, we're proud of the fact that all our employees contribute to the community in one way or another. Making a difference is an important part of who we are at Salida Auto Sales.Our VehiclesOf course, we're also proud of our record of helping people find vehicles that are reliable and of excellent value. We specialize in late-model, low-mileage, pre-owned vehicles, and we help our customers find good local financing deals. You'll find around 50 vehicles in our lot at any one time, but we also specialize in finding autos for our customers...

Was told that my diesel 2017 F250 needed $4000 worth in repairs…read more 1- low pressure fuel warning and engine light. Was told that the some fuel pump needed replaced. After the check engine line was cleared I have not had the problem in 2 months. Safe to say this was not a needed repair. But a scam from Hellmans. 2- Upper oil pan engine leak. This I was told was 17 hours of labor at $120 an hour NOT to mention the parts. Took the truck to Garys Garage. He cleaned and troubleshooted for $200 found two loose nuts on the LOWER oil pan and tightened. Has not leaked since. So $4000 potential repair bill cost be $200 plus sales tax at Garys Garage. Where will you take your vehicle for repairs? I guess you can take it to Hellman's if you like getting ripped off.

I don't think I've had a better experience trading in a vehicle. I traded in my Jeep for a used…read morehybrid, and everyone was very accommodating and helpful. I got a fair deal with no pressure. It's not like a big town car dealer, and I recommend them.

Terrible. Asked for basic service. They called me to come pick it up and when I picked it up the…read moreservice wasn't done.

Love love this Land Rover dealership!…read more Got a "check engine" warning that came on, off, on, then off again. Figured I'd better not risk it and made an appointment to get my girl checked out. Usually we work with Shari (who's awesome), but this time I got Jake...who is equally as awesome, friendly and professional. He arranged things quickly and I got my Defender back in no time! Maybe the best kept secret (or not)...but if you own a Land Rover/Range Rover and live on the western slope of Colorado and it's a far drive to Glenwood Springs...they'll meet you in Clifton, CO (just outside of Grand Junction). For us, it's a split one hour drive for us and the dealership. We swap my car with a loaner, do the necessary paperwork...it's so easy. Aside from being super professional, friendly, attentive and responsive...this is BEYOND incredible customer service and one more reason to buy your next vehicle here! The road less traveled awaits!

They obviously don't care about the fact that they have so may 1 star reviews so why they heck…read morewould they care about the work they do on your truck. They screw mine up every time. I'll be driving to Grand Junction from now on. So sick of dealing with this business. Just AWEFUL! If I could give 1/2 a star, I would.

Response to Don from Mark H. Since this is the only way…read more Not your fault?!? How many customers of yours drove less than 50 miles after getting an oil leak fixed and have had catastrophic engine failure due to no oil being in the engine? Just curious. You do know that no oil in the engine will also lead to a rod being thrown....right Don? I have done my due diligence as well, I have spoken to 6 shops owners and mechanics at two different shops in town and they ALL say the same thing. "Someone did something wrong". All assured me they would be stand up guys and take care is their customer. When I told them your course of action, all were shocked at how you could take zero responsibility and offer zero assistance. You say the oil was checked before I left....how do you know with such certainty that oil was in there? Because your tech that doesn't want any heat said so? Please tell me there is more than the word of your tech not wanting to admit a mistake was made. How about the result Don, does that really mean nothing? It couldn't possibly be a mistake on your end? 35 miles and engine blows....after oil leak was "fixed" for the 3rd time in 10k miles for a total cost of $10,000....do the math Don....your business is not 100% innocent here. What a joke!! You hid behind your parent company and did nothing. His in your office when I came to visit you about it. I don't buy vehicles from Stellantis, I bought vehicles from you (4 in total), my family did (another 7 in total, my friends did (20+) easily at last count. I have let them all know about how you wouldn't even assist me on the $1700 bill I paid right before driving 35 miles and the engine blowing it up. YOU DID NOTHING BUT TELL ME...."I guess we both lose on this one"....as you knew you were throwing away a good customer. I am a local businessman and a great customer to almost every business I work with. Unreal!! Still cannot take ANY responsibility! I spent $10k on repairs and was left with a truck that needed another $15,500 for a new engine. $25,500 in the toilet......DO SOMETHING DON....you are the local business owner....I am your local customer!

I had scheduled fluid changes for my vehicle. The work was scheduled for Tuesday but I was called…read moreby the service manager and informed that the technicians (two) had called "out". I was asked if the vehicle could be kept another day and I agreed. On Wednesday morning, I received a text that work had begun. Around 3:50 in the afternoon, I had heard nothing so texted to get a status. The response was that they would be done in 45 minutes. I reminded the service manager about the fact that another dealership had suggested that the brake pads might need to be replaced. He texted that they were just starting the measures. No further texts came. Was the truck ready? I was expecting communication either that the brakes were good and I could get the truck or they needed work. Nothing. I texted after hours for an update and the service manager texted the next morning saying he had already told me the truck would be ready. When I got to the dealership, I was walked me through what was done per the paperwork and assured these were straightforward tasks and that I was doing the right thing by my vehicle. 10 miles from the dealer the radiator hose popped off - it hadn't been properly secured. The engine temperature alarm went off. I pulled over. I called the dealer who arranged to have the truck towed and a "loaner" provided. It took a while but eventually an older Dodge Dart covered with dog hair arrived. The service manager contacted me later that day and said everything was buttoned up and they would have one of their staff drive it up and exchange for the loaner. When I get in the truck the check engine light is still lit. So.. things weren't buttoned up and this kid just drove my truck for 30 miles with the check engine light on. I called a local parts store to ask about clearing the codes and mentioned I had had work done at Town and Country and his immediate unprompted response was "Sorry.". The next day I took the truck to another mechanic to have him review the work as I was headed out of town on a long trip in some remote areas. The fluid levels and plugs seemed ok, but the air filter I was shown wasn't. It's like they just don't care. I called and asked to speak with the General Manager who is also a part owner. He didn't pick up so I left a voicemail detailing the above and leaving my number in case he wanted to call back and discuss it. He did not.

Made an appointment for diagnosis of several issues. Spent 10 min on the phone with a lady who was…read morevery friendly and professional giving her extensive details and descriptions of my issues, which I could hear her typing in. Called and left a message several days before to double check my appointment time. No call back. Called again twice, early and late in the day, the day before and left two more messages asking about my appointment time. No response. Decided to just get there first thing to make sure I wasn't late. Got there and the service guy didn't seem too enthused about helping me. Then he says there was no record of my appointment, nor was there any record of the extensive descriptions to the multiple issues that the lady put into the system. He's like "so what's goin on with it?" I just said they didn't seem very professional and got my keys and left. Got up early and drove an hour for nothing. Prob a good thing because I had brought it in 3 yrs before when it was under warranty for the air recirculation not working and they said it was working fine. After leaving I checked it and it was still not working. Brutal. Thought maybe that since a big Denver dealer bought the dealership they would have a more professional operation with capable techs but apparently it's just a new name with the same people running it. Obviously would not recommend.

Colby, he's a straight shooter gets things done and does what he says he will do. That's really all…read moreyou need he is a good dude and will take care of you.! Well I recommend using columbine. They've got the trucks the inventory and no need to go to Denver nice to have a dealer like that in our area..

We drove from Denver to Rifle and it was absolutely worth it. Tyler Baker was amazing -- friendly,…read moretransparent, and informative from our first message. When we arrived at Columbine Ford, everything was exactly as described. The staff is knowledgeable and welcoming. They agreed on the price quickly, and we even received thoughtful gifts. Tyler even signed a card for us -- something we've never experienced before. The paperwork was fast, and within just a couple of hours, we were on our way home. Huge thanks to everyone at Columbine Ford. This visit became a delightful little adventure. Highly recommend!

My wife and I were traveling from Arizona to Minnesota to celebrate my brother and his wife's 50th…read moreWedding Anniversary when our died 30 miles south of Montrose Colorado. Ford Roadside Assistance towed us to Montrose Ford Nissan where we were met by Mike Arendsee. I explained that we traveling and had to get to Minnesota for this special event. Mike said he would see what he could do and less than 2 hours later we were back on the road again! We want to thank the entire Montrose Ford Nissan staff for their excellent customer service and making what could have been a disaster for us just a small bump in the road!

Upon calling the service department and being told that the service department had the software…read moreupdate for my car. and to be there at 7:30 AM and they would install the update. I rearrange my day and being there at the set time so the software update could be installed (2-hour drive one way). After being there for 15 minutes, I was told that the software update was not available. 2 Months later I called to find out if the software update were available and I was told that the software updates were available. I rearranged my day and time to get the software updates installed a 2nd time. Upon arrival (2-hour drive one way), I was told that they only had one software out or 3 software updates available. I will not return to the dealership or service department for any service as I don't wish to spend time rearranging the day and time only to find out they are unable to do the work I wish done. I will go to a difference dealership and service to have the software update completed.

I am writing to formally document my experience regarding a warranty repair on my 2020 Ford Escape…read moreinvolving the driver-side door weld/arm issue. I first brought the vehicle to your dealership in February 2024 for warranty service. After approximately four months with no communication from your service department, I called to check the status and was told the required part was on backorder. I then contacted Ford directly and was informed the part was not on backorder and had apparently never been ordered. After bringing this to your staff's attention, I was assured the matter would be handled immediately. However, over the following months, I repeatedly had to call your dealership myself for updates, only to continue hearing that the part was "on backorder." At one point, when I asked specifically which part was delayed, no one could even identify the part in question. Throughout this entire process, I received virtually no proactive communication from your service department. I was repeatedly told someone would call me back with updates, but no one ever did. I ultimately waited over a year from the original service visit before learning the part had finally arrived -- and even then, only because I once again called your dealership myself. I later discovered the part had reportedly been there for approximately a week before anyone attempted to contact me. When I finally scheduled the repair this week, I was originally told the repair would require 3-4 days. I made transportation arrangements around that timeline due to my work responsibilities as a university coach. After dropping off the vehicle, I attempted to use the text update system your dealership provided and received no responses despite multiple attempts. I again had to call myself, at which point I was informed the repair would now take an additional seven days. I also contacted Ford's national customer service line and learned there are warranty transportation assistance policies available under certain circumstances. Unfortunately, your dealership never informed me of any rental or transportation assistance options during this lengthy process. At this point, I am extremely disappointed in the lack of communication, lack of accountability, and overall customer service I have experienced. The repeated misinformation, failure to follow through, and complete lack of proactive updates over the course of more than a year is unacceptable.

DO NOT WASTE YOUR TIME use this dealer if you want to waste your time and money. I took my truck in…read morefor an electrical issue. i am aware electrical issues are tough however after numerous times of calling i finally got ahold of them and they said my truck was ready. paid out the ass then 3 days later it stopped working. the manager is extremely cocky and very disrespectful. Do Not Recommend