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    Auto Computer Exchange

    3.0 (2 reviews)

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    Photo of Gedan L.
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    11 years ago

    Called about my Saturn, before i could finish my sentence, they yelled "No Saturn" and hung up on my face, very rude customer service

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    11 years ago

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    Best Buy - Pembroke Pines

    Best Buy - Pembroke Pines

    2.3(166 reviews)
    5.8 mi
    •$$

    This Best Buy has the best customer service! All of the guys I dealt with yesterday were super…read morehelpful. From the minute I walked in until the minute I left, I was helped by knowledgeable people. I ended up buying a couple things that I didn't plan on but hey, smart lighting for the exterior of your house isn't such a bad thing. Besides, now I won't have to store tons of holiday lights. The AT&T guys offered me a free upgrade. It didn't work out but we had a good conversation anyway. I hope to discover more info on the iPhone 17.

    I came here to look for a dishwasher. I went to the section and saw a couple of the dishwashers…read moreweren't labeled. I waited for someone to come around and ask if I needed help, but nobody came so I went to the desk in the kitchen appliances area. There was a nice sales lady and she helped me but was only affiliated with one brand, so she couldn't give me assistance on any other brands. I asked if she could get me someone else to help and she said she would. I waited around for about 15 -20 minutes, nobody came. I went back to that sales lady and she pointed to the guy she told, but he was with a customer and didn't look like he was finishing up. I figured, I waited long enough and just left the store. It was a Sunday and they may have been busy, but maybe they should have more associates on a Sunday. What's the point of not just ordering something online if you can't get help.

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    Best Buy - Pembroke Pines
    Best Buy - Pembroke Pines - Considering getting a reMarkable. I love having something to write on that transfers to a digital format.

    Considering getting a reMarkable. I love having something to write on that transfers to a digital format.

    Best Buy - Pembroke Pines

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    Best Buy Sawgrass - USES CHEAP STIGMA

    Best Buy Sawgrass

    2.2(131 reviews)
    9.1 mi
    •$$

    Had the BEST customer service by Brittany in Sawgrass/Plantation store!…read moreShe really knew her stuff! I went in to return a digital picture frame i bought at Pemboke Pines BB on Pines Blvd.... (Worst customer service in that store) In Plantation store the experience was excellent. From time entering store i was greeted and directed to Brittany to help me purchasing a new TV. She knew and explainedeach one in words i could understand. She also text me the info so i would have it when ready to purchase( have to measure my wall) she went over details and also explained why getting protection and/or membership protection was beneficial. We then went over to computers in which she was also very knowledgable. Kudos to Brittany at Best Biy Plantation From now on ill go only here.

    1 STAR CHECK THE BOX BEFORE YOU LEAVE THIS STORE BECAUSE MANAGEMENT WILL NOT HELP YOU…read more I purchased a very expensive Sony 35mm lens from Best Buy for store pickup. When I got home and opened the box, the Sony lens I paid for was NOT inside--instead, there was a completely different, inexpensive Sigma lens. I immediately drove back to the store, already shaken by what had happened, thinking surely they would be just as concerned as I was. I was wrong. The manager was rude and dismissive and initially tried to send me away, telling me I needed to call Best Buy's 800 number and that they would have to handle it and send me another lens. I was honestly in disbelief. I had just been handed the wrong product by THEIR store, and now I was being treated like I was the problem. I refused to leave and called Best Buy customer service myself while standing there. When I finally reached a live representative and explained what happened, he was appalled and told me the store absolutely needed to help me. Once the manager realized I had Best Buy customer service on the phone saying they wanted to speak with the manager, suddenly her attitude changed and she said, "Of course we're going to help you." You can hang up with them. I genuinely felt like I was in the Twilight Zone. I was never rude. I was visibly upset, and instead of showing even a little empathy, the manager looked me up and down from the minute I walked and treated me as though I had the audacity to come in asking for help. At one point I actually said, "If this happened to you, wouldn't you feel the same way?" She did ultimately give me the correct Sony lens, BUT even handed it to me with an attitude that made me feel like I shouldn't be getting it! I wasn't asking for a favor, a discount, or anything extra. I was asking for the product I had already paid for why is that an issue. Obviously mistakes happen. What matters is how a business responds when they do. Finding the wrong lens in the box was bad enough. Being treated this way by management when I came back for help is what earned this store one star. Someone needs to reach out to the store managers and retrain and/or explain how to handle such situations. After this experience, how am I supposed to trust buying another expensive piece of equipment from Best Buy? Absolutely unbelievable. Attention fellow photographers and anyone buying expensive electronics, think twice before going to Best Buy especially the sawgrass Florida location!! Management PLEASE DO BETTER! I hope the situation doesn't need to happen to you in order for you to understand that you are there to help customers, that is a big part of your job in the store, to help. Finally for the "customers" who apparently purchase expensive items and do the "swap & return" CAN'T BELIEVE HOW LATE IN LIFE I'M LEARNING THIS and don't know how you got away with this unless it was an inside job. I hope you get everything you deserve which is the same trash you put in the box and returned.

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    Best Buy Sawgrass - Entrance

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    Best Buy Sawgrass
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    Auto Computer Exchange - electronics - Updated September 2026

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