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    BrandsMart USA

    3.2 (261 reviews)
    Open 10:00 am - 9:30 pm

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    Roger C.

    Bought a 65" samsung TV from this store during the black friday sale and everything seems alright right? But unfortunately only a couple of weeks before christmas even that my TV backlight got completely burned out and I know that this is the case since I had to put a flashlight up to the screen to see anything. It's ridiculous that this coincidentally occurred literally right outside the return window period of brandsmart which I may even add that one of the employees, this old guy, told me in person that he could exchange for me for his stock or get store credit right? Well when I ended up bringing the actual TV in he apparently forgot who I was completely (mind you only returning 3 hours later) and denied it and just pointed the finger and threw the blame onto samsung. Wow... I don't think I'll ever return to brandsmart again with such a short and stupid return policy window... I mean really this is just amazing brandsmart... edit 1/12/26: I had to contact samsung and the sent someone out 2 weeks later and they had to replace the screen (not the motherboard), most likely brandsmart at fault... tl;dr brandsmart just lost a customer today

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    1 month ago

    Sashauna Gordon & Kirkland Burton excellent customer service thank you for help. 100 stars

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    4 months ago

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    Photo of Vero M.
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    8 months ago

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    4 months ago

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    2 months ago

    Very poor sale costumer service except the lady work at the cashier she try to help everyone .

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    2 months ago

    Madina did an excellent job in helping me secure a laptop for my niece. I'm coming back to get one for me. Keep up the good work.

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    7 months ago

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    5 months ago

    A well done and thank you to our sales rep. Lenford White. Polite professional and efficient

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    Customer Success R.

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    2 months ago

    Richard was a great help to us buying appliances. We got a washer and dryer and he cut us a great deal.

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    2 months ago

    Richard was an amazing sales person and he helped us find a great dishwasher that was in stock.

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    2 months ago

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    5 months ago

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    5 months ago

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    Photo of Daren R.
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    2 years ago

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    5 months ago

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    6 months ago

    Robert Allen did an amazing job. he helped me find a tv mount. He even went into the wearhouse to see if what I. needed was there.

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    7 months ago

    Nathaniel was great!! Very helpful , nice and gave me the info i needed it. Very happy with his recommendations.

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    3 months ago

    Nate was awesome, thank you for your help! He helped us find the perfect kitchen griddle!

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    5 months ago

    Robert Allen is a great sales associate that help me get the furniture I needed. Thank you

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    7 months ago

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    5 months ago

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    4 months ago

    The associate (Ahmed John) was beyond amazing. Great customer service and so helpful.

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    8 months ago

    Janitte francois and regina cole was amazing!!! Exelent service!!! Good ambiance and good smile

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    8 months ago

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    3 years ago

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    5 months ago

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    8 months ago

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    4 months ago

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    5 months ago

    I had a great experience working with Gary. He is very knowledgeable about the products.

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    5 months ago

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    4 months ago

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    4 months ago

    Robert did an amazing job helping us purchase an amazing sofa. His service was amazing and very professional.

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    6 months ago

    Amazing service!! Thank you so much for helping us with our sale, we are so thankful he made it easier

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    5 months ago

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    5 months ago

    Awesome service, Gary was great and so much help... We find everything perfect, exactly what we wanted.

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    5 months ago

    Today Mr. Robert was kind, professional, very eager to assist in whatever I need and also was very pleasant. I love his smile

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    6 months ago

    Nate Sears was very attentive, great service through and through! He made sure we had everything we needed

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    7 months ago

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    7 months ago

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    7 months ago

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    Page 1 of 7

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    Review Highlights - BrandsMart USA

    All in all Lavida made my hour trip from the south MIAMI Dade location to the sunrise Florida location worth while.

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    Sears Home Warranty - the existing mini split a/c

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    1.0(389 reviews)
    0.5 mi

    I've had the Sears home warranty for a few years and I've only had to use it a handful of times for…read morerepairs. I mostly use it for my annual air conditioner and heater service. I scheduled my annual AC service and of course they give you a 4-Hour window so I had to take half a day off work and then 2 hours into my window while I'm sitting here at my home waiting for them they sent me a text saying they have to reschedule so I had to take another half day off work. Around the same time all this is happening my refrigerator went out so I requested a technician to come out and fix my refrigerator. When the technician got here he was giving me tips on how to clean the back of my refrigerator and other stuff while looking it over and then says oh, I think I figured it out, it's just the buttons in the door that controls the lights inside. I thought that was strange considering that my refrigerator wasn't cooling properly, why would it be the buttons on the door. But he is the technician not me so he ordered the buttons and had to come back the following week so I had to take another 4 hours off work. Then he returned a week later and it turns out it's not the buttons that's the issue and he thinks it's the motherboard so of course he has to order the part and come back a week later. He shows up again and then of course he tells me it's not the motherboard that is the issue, it's the compressor. So now he has been at my house 3 time and will need to come back next week for a fourth time and I have to take another 4 hours off work. So this is a total of 16 hours that I've had to take off work for the refrigerator repairs because they give you a 4-Hour window. And now I'm going on 3 weeks without a refrigerator. Really annoyed!!!

    I am filing a formal complaint regarding Sears Home Warranty/Cinch Home Services and its failure to…read moreresolve a service request for my mini-split air-conditioning system. I have been a loyal, paying customer for many years and previously had generally acceptable experiences. However, on July 13, 2026, I reported that my mini-split was no longer properly cooling. Nearly three weeks later, after multiple contractors, repeated appointments, lost workdays, conflicting diagnoses, and a no-show appointment, the problem remains unresolved and the unit is now cooling even less than when I first reported it along with a horrible noise. The first contractor Sears/Cinch sent, which I believe was ThermaCool, arrived only to tell me they did not service mini-splits. I had already taken the day off work. South Cool was then sent. The technician said the unit was working because the air measured approximately 64 degrees directly at the vent. However, only about 10 feet away, the room was close to 80 degrees. He attributed this to the room size and high ceilings, even though this same mini-split had successfully cooled the same room for years. During a later visit from the same company a refrigerant leak was discovered and demonstrated to me with bubbles. The leak was supposedly repaired and refrigerant was apparently added. After this repair, the unit began cooling even less. Sears/Cinch then sent Fuss Free Cooling, but the technician was mistakenly given a work order for my central AC, which had no problem, instead of the mini-split. This resulted in another wasted appointment and another day lost from work. Sears/Cinch later scheduled Apex for a Saturday. I had an important family reunion that day with relatives I had not seen in years, but because my bedroom had become so hot that I was sleeping on a mattress in another room, I stayed home to wait for the technician. The technician never showed up. I missed my family reunion and still had no functioning air conditioning. Apex then rescheduled. I took yet another day off work, only to be told they could not make the appointment. A technician eventually came and cleaned the outside coils, but this did not resolve the problem. The mini-split now cools less than ever and has developed an additional noise. After nearly three weeks, multiple contractors and technicians, several lost workdays, a missed family reunion, a documented refrigerant leak, incorrect work orders, cancellations, and unsuccessful repairs, I still do not have a properly functioning mini-split. I purchased and have paid for this warranty for years specifically so that covered systems would be repaired or replaced when they fail. I cannot continue taking time off work for repeated appointments that do not resolve the problem, nor can I continue sleeping in another room because my bedroom is too hot. At this point, I may be forced to purchase a replacement mini-split myself simply because I need functioning air conditioning. Requested Resolution: Immediate supervisory review of my complete claim and service history. A definitive diagnosis by a qualified technician experienced with mini-split systems. Replacement of the mini-split if it cannot be properly and reasonably repaired. If I am forced to purchase a replacement because Sears/Cinch has failed to resolve this claim within a reasonable time, reimbursement or compensation to the extent provided under my warranty. Copies of all service reports, technician notes, diagnoses, leak/refrigerant records, repair documentation, and contractor records associated with this claim. Appropriate consideration for the repeated unsuccessful and missed appointments and the multiple days I have had to take off from work. I have given Sears Home Warranty/Cinch Home Services more than a reasonable opportunity to correct this problem. I am not asking for anything unreasonable. I am simply asking the company to honor the warranty I have paid for, properly resolve this claim, and provide the service its customers are entitled to expect. Your cooperation, assistance, and immediate attention to this matter are desperately needed at this point. I have given Sears Home Warranty/Cinch Home Services every reasonable opportunity to repair my air conditioning system, yet the problem remains unresolved and the unit continues to get worse. If my air conditioning system is not properly repaired today, I will have no choice but to purchase and install a new mini-split system tomorrow. I cannot continue indefinitely without properly functioning air conditioning while waiting for Sears/Cinch to resolve a claim that has been open since July 13.

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