As you can imagine, if I have written a bad review of Sears' Home Warranty program, I am very upset with their poor service! I recommend to anyone reading this review, who is contemplating signing up for such service, to save your money and future frustrations/anger by NOT signing up for this product. Let me explain. I purchased my warranty program #11400101 on February 21, 2020 believing it covered all my appliances. I now understand that this is not true, and even when covered a repair can cost much more than anticipated under a warranty program. I am paying $69.99/month or $839.88/year! My first warranty repair claim was in August-September 2020 for my hot water heater. I was surprised to find out that Sears does not have its own service technicians, but contracts out repairs, probably to the lowest cost (but probably not near the best) subcontractor available. In my case, they subcontracted to Unimaster that was terrible. After paying a $100 deductible (a surprise to me, guess I did not read contract. Cannot find contract so likely they never sent it.), and having Unimaster's subcontractor assess my problem, Unimaster insisted on making a pending charge on my credit card, for an amount higher than their subcontracted technician estimated. Unimaster insists their technician estimators include up to twelve "Modification Surcharges" (not covered under warranty) totaling $1,245 if all were selected by initial evaluator. It is obvious that, at least in this case, Sears' low-cost subcontractor Unimaster was going to make up any costs by charging me more for "Modification Surcharges" than if I had replaced the water heater outside of Sears' warranty program. Definitely not worth the expense and frustration! In December, I initiated two claims since I had already decided I would cancel my contract on its one-year anniversary in late January. I was hoping to get my furnace and wine cooler repaired before my warranty expired in the hope that I would at least get my monies-worth from my $840 yearly fee plus $100 deductibles/claim plus extra surcharges not covered under the warranty. However, this is not to be. Sears, a great company, or at least one that I had placed faith in when purchasing "their" Home Warranty program, actually contracts out to Cinch Home Services. So far, Cinch Home Services appears to be a terrible company that I have come to hate. They have unilaterally closed out (labeled as "Completed" on-line) my two recent claims without fixing either or notifying me ahead of time of their unreasonable action. However, they took my $100/claim deductibles that they will not refund! I have no idea why they closed-out ("completed") my furnace issue. The technician who evaluated the problem said my system's thermostat was bad and should be replaced by a simple, low cost switch. According to Cinch's website, this will apparently not happen. I was told by Cinch that after taking my $100 deductible and having a technician decide my control board needs replacing, that my claim is not covered since the contract only covers a primary refrigerator in the kitchen. They state wine coolers are not covered (I thought all appliances were covered), and because my wine cooler is in my garage and not in my kitchen, it is not covered. Wow! I suspect that the control board is either very expensive or not available, so they are generating excuses not to honor the warranty. I conclusion, I wasted (lost) near $1,000 contracting with Sears, since except for the Sears' name, I really contracted with terrible Cinch Home Services and their subcontractors, and except for the expensive hot water heater replacement, did NOT get anything repaired. I did complain to Sears by email, as well as Cinch, and received a phone call purportedly from Sears Home Warranty, by a woman who spoke broken English who likely worked for Cinch, so I am disappointed in Sears. I should have done my due diligence, as you are doing by reading these reviews, and saved my money but simply contracting with local, reputable firms to fix my broken appliances. Save your money and avoid the frustrations and anger you would otherwise likely experience by NOT contracting with Sears Home Warranty. read more

They are cinch home services. No good. Horrible. Not only did they blow my washer up due to the tech not putting it back together properly and it started to smoke. they kept drafting my account AFTER I CANCELED MANY TIMES. I cancelled after the incident, then I had to call in as they were still charging me then then cancelled over the phone and SENT ME A LETTER OF CONFIRMATION. See what they sent me in the photos. I thought it was all fine and dandy and wasn't watching the account as it is a biz account and had an accountant and they thought it was legit so it wasn't until this April I saw they were still taking it out and I called the bank as I couldn't figure out who to call as I was think it was search but after month going by and being on the road and not reconciling my account and not hearing back from the bank I again thought it was settled until I got the letter stating they could only give me a couple payments back. So, when I finally had some time to scour through documents and emails as I didn't think to label them, I found it. It is not sears it is cinch home services. That is why I could not figure it out. I got into my account and sure enough. The damn thing was active after I was assured it was cancelled. I figured cancelled it again and sent all of it to the bank but and I found a number and just started hammering the zero key and got someone. They told me I didn't cancel it after I asked her for an email to send her what they originally sent me and got mad. I feel for the poor girl, but I left her with, I hope the person who did this gets cancer. That is my curse to those that didn't do their job. I only got the last 2 payments back and I guess they can take the rest and put it towards their future as I curse them with going out of business and I take none of it back. They didn't give me my money back and I am not taking this back. Not only did all this go down but it took them around 9 months I believe it was, to finally not fix my washer. They kept sending different techs out and ordering the same parts 3 time with the same results before finally blowing it up, but they did give me money to put towards a new one. I will give them that. I am posting this as they poopooed me sending them the letter that they sent me. So here it is. The original cancellation by phone and then if you look, you can see it appears that they started my membership back up after I cancelled it 2 times before. I didn't have the thought to snip the original cancellation and the one on the phone was the letter they sent to my email and the latest cancellation was me going back in and doing it again. They just kept saying that I didn't cancel until this last time. How many other people have gone through this? I think they did it to recover the money they had to shell out to pay me for blowing my washer up. read more

I fell for it, but thank goodness I figured out within a few weeks that the Sears Home Warranty is a scam. I get emails from Sears advertising appliance repair, so I called them to fix my Kenmore oven. Of course I would! The service rep who came out said the repair would be cheaper for me if I bought the appliance warranty, then they would repair it under the warranty after 30 days. I did it. I waited the required cooldown period and then called for repair. The same guy came back, tested my oven, and at that time told me the circuit board was fried, and he did not think they made it anymore. He would put in an order for one and if they were not available, they would bring me a replacement oven. Fine, I love my oven and would rather have it fixed, but what can you do. A week went by. I checked the website. It said they were waiting for the service rep to diagnose the issue. Hmm, I thought. A few days later I checked the website. It said the service rep had not yet diagnosed the issue. I tried calling, and they told me the service rep was ordering parts to be shipped to my house, and I'd get a call when they arrived to schedule the repair. Then another week goes by. Crickets chirp. I log in to the website, and sure enough, it says my service rep has not yet diagnosed the issue. I called again and was told I would receive an email within 12 hours to escalate the repair to the next tier. I did not receive the email after about 30 hours. I looked online to check more reviews of the Sears Home Warranty Service and realized that it was not run by Sears but some other company, and not one review said a repair or replacement had been completed. I called again and cancelled the warranty. I received an email within two hours stating the warranty policy had been cancelled. There was no logo on it - just a broken image icon - and no confirmation number. Very shady. I've already notified my bank to refuse payment if they try to charge me again this month. Let's see what happens! read more

I am appalled by the abysmal service I've received from Cinch and Sears, and I feel compelled to share just how disastrous this experience has been. In 2023, I filed a claim for my built-in microwave, which was part of a combo unit, because it was no longer functioning. A technician came to repair it but couldn't fix it. I was told a replacement would be ordered. What followed was a complete fiasco. First, it took months for the replacement microwave to arrive. Then, when it finally did, your team refused to install it, claiming the job was "too much work." Instead, I was offered a laughable $250 reimbursement to hire someone else for the installation. Two years later--it's now 2025--I still haven't received that check. To add insult to injury: -The replacement microwave was too small for the opening. -It didn't have the same power or electrical compatibility as the original unit. What was the result? I had to spend $2,000 out of my own pocket to: - Remove the old microwave. - Redo the electrical setup in the back. - Install the ill-fitting replacement. - Buy additional parts to fill the gaps caused by its size mismatch. This ordeal has been a nightmare. The sheer incompetence, lack of accountability, and complete disregard for customer satisfaction are beyond unacceptable. Cinch and Sears have failed at every possible step--leaving me to foot the bill and deal with the consequences of their failures. This is a disgrace. If this is how Sears and Cinch treat customers, their business doesn't deserve to exist. read more

DO NOT - I repeat, DO NOT USE THEM! I've paid for this warranty through Sears for over 5 years and JUST started using them for repairs these last two years for replacing 3 items. It was literally like pulling teeth to get things done. Each item took 3 to 4 months to get resolved, I had to keep calling them to get updates (rarely do they contact you regarding delays and mixups). They give you a link to track your delivery ONLY for it to give you a wrong estimated delivery date, then you have to call and then they tell you that the delivery date is incorrect!!!!! (after you've taken off from work). They keep saying "they understand" yet continue to give you the run-around on realistic expectations. They only allow you to talk to a customer service rep (which just reads off the screen) and refuse to send your call to a case manager supervisor when requested. It took... - 3 months to replace a stove top - 4 months to finally replace a dishwasher. - Currently as of this post, waiting a month and a half to get a replacement for a washing machine. The value is DEFINITELY NOT WORTH IT!!! SAVE YOURSELF SOME FRUSTRATION!!! YOU'VE BEEN WARNED!!! PS - If Sears would like to keep their name and reputation good, I would terminate the contract with whichever third-party company you use to fulfill your Home Warranty needs. THEY DEFINITELY ARE NOT GIVING YOUR COMPANY A GOOD NAME, REPUTATION, AND CUSTOMER EXPERIENCE!!! read more

I am extremely disappointed with Sears Home Warranty. They no-called, no-showed three separate times without any notification, causing me to miss work and lose income each time. After the third time, I had enough and called to cancel my contract. Instead of honoring my request, they promised to send emergency service out that same day -- but once again, no one showed up. As a result, all of my food spoiled after three days without refrigeration. I called again to officially cancel my contract and was told everything was finalized and no further payments would be taken. However, a week and a half later, my credit card was charged for multiple fees, including the monthly payment. I went to the online portal and saw that my account was still active. This means the representative never cancelled my contract when I called in a week and a half earlier. Despite my attempts to explain the situation, Sears showed no accountability. They told me I was being charged for canceling the contract early -- even though they failed to uphold their side of the agreement. I would not recommend this home warranty service to anyone. The company lacks integrity, accountability, and basic human decency. Needless to say, I would give No stars but that's not an option. Buyer beware. read more

I do not recommend Sears Home Warranty. I've been a customer for about four years, paying roughly $960 per year plus a $100 deductible for every claim, and Sears has consistently looked for reasons not to cover repairs. They repeatedly point to "fine print" in the contract instead of providing the service they advertise. Examples: -My furnace was making a loud noise. The technician told me Sears would only repair it if it completely stopped working, so the noise issue wasn't addressed. -I mentioned at the same visit that the furnace humidifier wasn't working. I was told I had to open a separate claim (and pay another $100 deductible) for that. When I did, a different technician came out and said he couldn't do anything because the humidifier wasn't covered. -When my AC broke, Sears only covered about half the cost and I had to pay around $1,400 out of pocket, again with "fine print" cited as the reason. Even the technicians seem uncomfortable and often say there's nothing they can do because of the way Sears handles approvals. In my experience, this warranty takes your money and then fights every claim. It has not provided the protection or peace of mind that was promised, and I would not recommend Sears Home Warranty to others. read more

We have been loyal customers of Cinch Home Services through Sears Home Warranty for eight years, consistently making our payments without issue. Unfortunately, our recent experience has been extremely disappointing. We began having issues with our air conditioning unit in May, and as of June 30th, we have been completely without AC. Despite multiple service requests, one of the assigned technicians repeatedly canceled appointments and exhibited an unprofessional and disrespectful attitude. During the final visit, the technician entered our home claiming he knew what the issue was. He briefly inspected the unit upstairs, then said he needed to go to his vehicle to order the necessary part. After about 15 minutes, he informed us that the part had been ordered and scheduled a return appointment for the following Monday. However, when Monday arrived, we discovered that he had never placed the order--it was a complete fabrication. This technician showed no care, empathy, or accountability for our situation, which has caused significant inconvenience and frustration for our family during extreme summer heat. We expected much better service from a company we've trusted for so long. read more

I am writing to express my concerns regarding the ongoing attempts to repair our cooktop, which have been ongoing since October 14th. Unfortunately, the scheduling and service reliability have been far from satisfactory. Initially, the first technician ordered the wrong parts. A second technician visited on October 24th, and the next appointment was scheduled for November 14th. This was then rescheduled to November 18th at 1 PM but was canceled at the last moment and moved to November 19th. Once again, at the last minute, the appointment was rescheduled to November 25th. The repeated delays and last-minute changes have been highly inconvenient, and the lack of reliability in the scheduling process has left me questioning the value of the money we spent on this insurance. I also reached out to the service team to see if the repair could be expedited, as November 25th is uncomfortably close to Thanksgiving. However, I was informed that they are unsure if the correct parts were ordered this time. They mentioned that the technician needs to visit first to confirm this, adding another layer of uncertainty to an already frustrating situation. read more

I've been a loyal customer of Sears Warranty Service for many years. In the past, my experience with them was excellent. Unfortunately, that's no longer the case. I've been without a refrigerator for three weeks now. I've scheduled three different service appointments, and each time, I've taken time off work and waited--only for the technician to never show up. Each missed appointment is followed by another reschedule, adding another week to the wait. To make matters worse, I've been unable to speak with a supervisor to address these ongoing issues. My calls are either transferred and then disconnected or I'm given no resolution at all. This has been an incredibly frustrating and disappointing experience. The service has gone from the best to the worst. read more

I purchased a warranty with Sears for my appliances with 5 years coverage. Every time I put in claims, they would schedule the appointments but the technician never shows up. I have been without my dryer for over a month now. They have terrible service. Also when I call to file the claim they hassle me on each call to purchase additional warranty to cover other items in my home. Why would I when they won't service my products on the items that are already covered? They don't understand the statement, "I'm not interested in buying additional warranty." They scheduled another appointment for today to turn around to send me a text stating that it has been rescheduled for another 2 weeks. Never would I ever purchase anything else from Sears. read more

Sears protect warranty.. they should be shut down they have canceled 3 service calls mid afternoon while having to wait from 8-5 the text comes from AI and there is no way to respond to it or speak to someone. We paid for a yearly contract and pay a 100.00 charge when they come in. My washer has been broken for 3 weeks and they keep rescheduling. When I told them I wanted to cancel the contract and receive a refund for the remaining months they will not do that they actually said I will be charged 25.00 for cancellation! And they keep my already paid for money. We have had this contract for 2 years and this is the first time calling them in. I will make a claim against them and report them to the bbb. read more

Dealing with the Sears Home Warranty customer service has been one of the most dreadful encounters I've ever encountered. I strongly advise steering clear of them. Although they were once a respected company more than a decade ago, their recent performance has been nothing short of disappointing. I made the decision to enroll in the Sears Home Warranty plan, and I soon came to regret it. All I've experienced are countless phone calls and a string of excuses. Dealing with this company has been an enormous drain on my energy, a source of immense frustration, and a significant waste of my time. It would be wise to seek out another company for your needs. read more

I give these people a zero they don't even help you they take your money and run with it every month there was supposed to give me my money back after I purchased the warranty plan they owe me $203 and they never gave it back to me I canceled my plan and they still charging me for the money each month they're a joke when you get on the phone to try to talk to them they just pretty much laugh at you or hang up at you on you. I'm on 6 months and no money has ever been sent back to my bank account I'm done dealing with these people today I had to call the bank to block them so they won't take out my money anymore read more

I would give them zero star if I could. I got the membership back in April 2024. They didn't cover any of the repairs. I had to pay out of pocket a total of $1,200. They called me and said that my plan didn't include any repairs. They said I had to hire a plumber, and they would reimburse the cost. They never reimbursed anything. Their website doesn't work. I tried to log into their website, and it said that my email was not associated to any Sears account. I called multiple times, and nobody was able to help. I couldn't cancel my membership until today. Horrible place! read more

If I could leave a 0 I would. They used to be a decent company by now they r the worst. They have sent out a repair man 3 times. The have sent out the wrong part. And have said that they don't make the part any more. They have said that there will be a resolution for either a replacement or a buy out fir the last 3 months. I just kept calling back and getting Apologies the that they understand it has taken too long and call back in 2 days or 5 day or 14 days and I do. I have been very polite to them but 6 MONTHS to come up with a solution is Ridiculous read more

The were supposed to fix a microwave 6 moths ago. They could not fix it and sent me a replacement microwave in the wrong size. They took the microwave back and I have been waiting for the replacement check for months. They have escalated the situation 6 times and I have been on hold for on different occasions indefinitely. I am still waiting for the check. I have been trying to cancel my membership for months and can't get through to customer service. The hold time is for hours. Worse company I have ever dealt with. read more