Dryer went out on a Friday morning. By Saturday afternoon Berne had a tech out. Jayla was very…read morefriendly in taking my appointment. They kept me updated with texts and when to expect my technician. It took Aleksei (our tech) about 10 minutes to pull dryer apart, diagnose problems and offer a fair estimate. The work took about 35 minutes and he had all necessary parts. He also cleaned out dryer from top to bottom. My dryer has NEVER sounded so quiet and smooth. Aleksei was friendly, worked efficiently and left our home clean. I would definitely call them again for any urgent needs.

I've used them multiple times. The first couple of times they were great, especially Nikita, but…read morethe last two times I had a terrible experience, mostly centered around communication and payment. The challenges were primarily in two areas: 1. Shipment Delays (a) The parts they ordered were supposed to arrive in 3-5 business days, but they actually arrived after 10 business days. (b) During that time, I had to call multiple times to ask for an update. (c) Every time I called, it took 10-15 minutes for them to find the right account. (d) The updates were usually inconsistent: they either didn't know when parts would arrive or claimed they would arrive tomorrow, which was never the case. 2. Payment and Notifications (a) I had challenges with payments not going through, which further delayed the ordering of parts. (b) They continue to send me notifications about outstanding payments, despite the fact that I already paid those invoices and confirmed with them that the payment was received. (c) I have asked them multiple times to stop sending these notifications, but I am still receiving them. Overall, I had to call them six or seven times for each repair service request in the last two instances. It was a significant burden on my time just to get the requests resolved.

I couldn't get my washer to work, so I called Nazar Appliance Repair. I made an appointment and a…read moregentleman showed up right on time. He checked over my washer and said it was broken and with the costs of repair being over $1,000, it would be best to purchase a new washer one, to which I agreed. I requested his assistance in making the purchase. He agreed and said he'd stop by Home depot to see what they had in stock and phone me. In the meantime, my cleaning lady stopped by and was going to do my laundry, but I told her the washer was broken. She replied "nonsense." The she went over to the washer and started it right off. Laughingly she said yo pull the on/off button, you don't push it. So, my washer was in fact fine. It wasn't broken, and I didn't need a new one like Nazar said. And he never did phone me back like he said he would. However, he was polite and only charged me $35.00 for his house call.

Even though Dmitry get me bad news at the end of the diagnostics. I would still recommend him…read morebecause he'll tell you the truth and not lead you down the road to expensive repairs that are not gonna really extend an old refrigerator's life. He was truthful and not deceptive. He could've said that he gotta fix my refrigerator real quick for a certain amount, but he was very honest. I would highly recommend him.

Great job by Leo! Had me up and running quickly and fairly priced. Would recommend for dryer repair…read moreand such.

Leo Sobolev was awesome especially after the horrible service I got from Berne Repair. He was a…read moregreat technician who took his time to look into everything and discussed all of his findings. He was there for quite awhile. He ordered the needed part after existing all other avenues and was back in like 2 days. Very happy with this service and will use them in the future.

Aniur came out in November same day service to fix my washing machine that was not spinning. He…read moreshowed up on time and called when on the way and was very nice and knowledgeable. I would give him a 5 star review personally. Today I requested another service for the same issue. I asked if they could come today I received some text messages back and forth. I tried to call no answer, so I sent another text. The reply was asking me kindly to wait. I waited 2 hours only to be informed they could not come for 3 days. I wish they had said that sooner as now it's 1:30 and I am scrambling to get someone out today, I don't appreciate the wasting of my time as I let them know 2 hours ago I prefer to have service today as it is my day off. Not ok to say your repair man is off tomorrow so he can come Thursday after making me wait 2 hours for a reply. (apparently there is only 1 repair person) Value, I will have to let you know. If I have to fix the same issue twice I will be reporting back. Also the fact that they were just here Nov 26 it's March 4th I feel like a return service should be a priority.

Excellent from appointment setup to repair. Very efficient and reasonable process and price. VLad…read moreand the business manager were both A+. Highly recommend

I am updating my original review and adding one additional star due to the fact that Richard, the…read moremanager of Oleg Appliance Repair, reached out to me immediately after I posted on Yelp. He apologized for the technician and promptly initiated a refund of the $71.35 diagnostic fee we were charged. Although this doesn't erase our bad experience, we do appreciate it when a company takes steps to rectify a problem.

Fast service and great tech. Work was completed on time, tech was clean and helped out things back…read moretogether,

Vinny is your go to for appliance repair! He is super responsive, thorough and fairly priced. he…read moregoes above and beyond and his customer service is fantasti!

Vinny was exceptional. He is now my go to guy for all appliances in my home. Extremely…read moreknowledgeable on all appliances