I would give this rating a -10 if I could. I've never experienced such a horrible time with a repair shop before in my life. I hit a deer on 6/21. My family had gone to this shop for 20 years prior under ownership of Schmitts. Without thinking my dad said to send it right over there, my car got dropped there at night after the accident. Get a call from him in the am to find out the shop is under new ownership and he can no longer vouch for them. I say, well it was already towed there, might as well give them the benefit of the doubt. I am writing this review on 9/7, 78 days later with my car still not back in my possession. They said it's a nice routine repair, may take a few days extra cause my bumper cover was back ordered from Germany. I wish those were the only delays. My insurance covered $1500 worth of rental. Lasted 25 days, about a reasonable time for a shop to complete repairs. They installed the wrong fog light covers. Didn't clear any of module codes from the repairs. Lost the firewall battery terminal cover from one of the multiple times they completely drained the battery and had to charge it. I unexpectedly went there to check on repairs and they had the ridged spare tire cover wedged up with a jump pack and folded in half cause they were too lazy to take my subwoofer box out before they tried to jump the car from the trunk (btw you're supposed to jump it from under the hood). I brought it up to them originally and they still replaced and installed 1 brand new tire on an awd Audi (confirmed by audi they all needed replacing if one was being replaced due to uneven tread depth) had to wait more time for them to order the other 3. It needed to have a front paint protection film applied at a local dealership that they sent it out to taking multiple days. They decided they did not like their finish on the hood they THEY did when they got it back from having the wrap installed and proceeded to re-clear the top portion of the hood taping off the lower clear bra causing a hard line all the way across the hood in the clear on top of tons of debris in the paint. The fender fitment was so bad that it was rubbing on the A pilar. I'm supposed to go pick it up today after they basically repaired everything twice. There are so many issues with this shop, I really don't want to spend the energy to write the whole thing. I think you can get the overall idea. If you value your car, time, or money go somewhere else. They don't care about anything that has to do with the customer at this business. Coming from a former mechanic, the management of this chain of shops should hang up the towel. read more