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    Auto Body Experience

    3.3 (12 reviews)
    Closed • 8:00 am - 12:00 pm

    Services - Auto Body Experience

    Bumper repair

    Collision repair

    Dent removal

    Auto Body Experience Photos

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    Billion Auto Body

    Billion Auto Body

    (4 reviews)

    This has been the worst customer service experience I've had in my life, in any industry. I dropped…read moremy truck off for some straight-forward deer-collision bodywork on March 11 and now, on May 15th, over two months later, it's still no closer to being finished. Worse, I've been consistently and blatantly lied to, told over and over that "it'll hopefully done by next week," when in reality, parts hadn't even ordered until after they had been sitting on truck for over 40 business days. Constant lies, and I can't get anyone to return my phone calls. It's so absurd that it's almost criminal. I have all the dates, details, and facts (including facts that contradict their lies) to back up what I'm saying. As a comparison, when my other car needed a similar level of body work last year, my wife took it to Crash Champions. They were honest, professional, and had the job completely beautifully in 2 weeks. I picked Billion because that's where I bought my truck, but what a mistake. I'll never buy a vehicle there again or have service done. You're asking for a real headache if you do business with this shop.

    Very, very poor experience. I'm usually a pretty chill guy and I tend to give people the benefit of…read morethe doubt in these situations, but this experience was just plain bad. Chapter 1: I called to set up an appointment for an estimate for hail damage, was asked where and when it happened and was given an appointment time of 4:30. I live in Ennis (55 minute drive) and left work early to make it there on time, only to be told, "We can't do a hail damage estimate today. You need to drop that off with us in the morning because it takes all day." Okay...then why did you make my appointment for the afternoon?! I drove all the way home (another 55 minutes) and then, took time off of work to take it back the next week (55 minutes). Chapter 2: After seeing the estimate and picking up my car, I noticed that they didn't include the cracked side view mirror on the estimate (the hail was intense) so I called them to make sure it was on the estimate and that it could be repaired. They told me it wouldn't be a problem and that they'd fix it. I reminded the receptionist of this damage at drop-off to which the estimator guy in the back yelled out, "I already told him on the phone that we'd fix it!". Well, was it fixed when they told me the car was done and I showed up (once again, 55 minute drive after leaving work early)? Nope!!! Chapter 3: Also, there was pitting in each dent where the hail had hit which they didn't fix. Frankly, the dent repair looked okay, but the pitting was still there and it looked like crap. They proceeded to tell me that, "hail couldn't make those marks and that it must've been from sap"...wait, what? How coincidental that the pitting marks were ONLY in the dents and nowhere else on the car. Needless to say, I didn't pick up my car that day because of the cracked mirror and pitting, and proceeded to drive home. Did I mention it's a 55 minute drive...each way?! They said they'd re-submit the claim to Farmer's insurance and get back to me. They didn't get back to me. Chapter 4: I called Billion after a week and was told that "Farmer's still hasn't given us the OK", to which Farmer's said, that they had denied the claim a few days back. Billion told the adjuster that there was no way the hail could've caused those marks and so the adjuster denied the claim without even going out to the shop. Thanks a Billion! Way to be an advocate for your customer! Chapter 5: I'm picking my car up tomorrow and I'll take it to someone else. This company is a joke. They can go to HAIL! Get it...hail...haha...nevermind. They should reimburse me for gas, mileage, and lost time at work, but I'd prefer to just NEVER return and try to get as many people as possible to not make the same mistake I did in taking my car there. Find someone else...please...do it for your own sanity. I don't feel very sane at this moment

    Auto Body Experience - bodyshops - Updated October 2026

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