Dirty facilities, not easy to pick up car after they tow. My car was towed bc my permit in Kingfarms wasn't visible!! At 1:34am

OPPORTUNISTS. Just bought a brand new truck yesterday. Leasing office was closed. Came down this morning to get my pass and poof my truck is gone. CLEARLY the truck was brand new being that it has paper tags on it. Enjoy your $150, authorized. read more

They towed my car from my friends apartment complex, I wasn't even parked 15 minutes in the spot dropping off a birthday gift. They wouldn't explain why it was towed or why they'd charge me $200 for it sitting in the lot for the 1 hour it took me to get there same day. Will be checking for damages as the other reviewers mentioned and filing a claim. Very shady, super petty, tiny bullet proof service window and hidden from the main road. They're just crooks! Zero stars is more appropriate! read more

I am writing this post as I am sitting in my car after paying my towing fees. I am sitting in my car because they have blocked me in and no one can tell me when I'm getting out. I have to wait for a tow truck to return. This is beyond ridiculous and completely unprofessional. I was towed because I'm missed a reserved space. I get it, I made a mistake but not being able to get your car after you paid is absolutely ridiculous. read more

Authorized Towing - No way for me to get out after I paid the fee. - Towing Near Me - Gaithersburg, Maryland

RUDE. They are very sketchy and tow from private lots without being authorized by the owner before 2 am which is against the law in Montgomery county. They charged me a storage fee and my vehicle hadn't even been in their lot more than 8 hours. I was towed from Silver Spring border line DC at 11:59 pm and they somehow got to their lot located in Rockville with my vehicle at 12:03 am, which is IMPOSSIBLE. Like I said SKETCHY! The lot is so small you have to wait for a driver to get to the lot to remove cars to get your car after you have over paid. read more

I hate this place. First of they towed my car because i forgot to put my pass up BUT they see my car every night so they know i always have a pass. Then they had my car for 3 days i get my car and the paint on the front of my car is gone! I called mc consumer protection and they told me there is no evidence that they did it. Then i been asking the manager for 2 days now to send me the photos of my car before they towed it. Lets see how long this whole process takes. Might have to get a lawyer involved. Side note I never continued this claim because they're were not cooperative also they towed my care by mistake AGAIN and had nothing to say about it read more

They need ZERO STARS. The workers at this establishment is very unprofessional and rude. They tow my car and damage it. I have proof and pictures thst they took before they tow my car. But yet theyre still denying the damages. Tony West is the manager and deserve to be fine. His business needs to be SHUT DOWN. They wouldnt even let me see my vehicle and finally after they let me see ot i refused to pay because of the damages i saw. My car was still connected to the tow truck as well. When i went to pick up my car I will go above and beyond until you pay for the damages. read more

Very petty. I left my car in a visitor parking space and I quote "Guest parking required AFTER 24 HOURS" My car was literally there for less than 5 hours as I was visiting a friend. Smdh. Who is tracking these people? read more

Worst possibly people to have tow your car. Who ever that little creature is ( Brooke Chambers daughter I suppose) is the rudest thing I've ever met. I refuse to acknowledge her as a human being. They also don't like to tell you what you needed to bring with you to have your car released to you. I clearly have a picture of a letter from the MVA that has the VIN the car my tag and title and not only that I can literally call my auto finance people and clearly have the keys to my car. But this thing decided she wanted to play games that day and I understand why they won't people in there with her because you'd wanna reach over and slap her senselessly. Like, I don't know who raised her, but they did an appalling job. They wouldn't even at least let me get my belongings in my car and I'm just like isn't that a federal crime. I'm going to look into that and I will be following up. I see this company has a lot of similar complaints yet they're still in business. I really don't understand how and why. read more

Horrible company, they incorrectly towed my car, then tried to get me to pay for their mistake. Their employees are rude, and have a horrible place of business. No one should use this company for anything. read more

poor customer service the lady who answered the phone was rude and hung up on me telling me that she doesn't have to give her name out she told me her supervisor name was Brooke Chainbriges. this call took place today 11/22/2017 at 7:00am i will get those calls pulled to get her fired.. no one should deal with bad customer service i will be filing a complaint against this company with BBB giving this company a F! read more

This towing company and the people working there are absolutely ruthless and unscrupulous scumbags. This company towed my car from the parking lot of my apartment complex where I have lived for the past two and a half years. They towed my car simply because my car had an old parking sticker instead of the new one that's been recently issued (I don't even know why there was a need to change to a new parking sticker). When I was paying to retrieve my car, I told the woman in their pitiful trailer office that I will try to obtain the new sticker in the next few days and to not tow my car again while I'm in the process of getting the new sticker. There's no reasoning with this bitch; she still threatened to tow my car again if I use the parking lot of my OWN apartment complex. I even pointed out that it was a Sunday and that the management office of the apartment is currently closed; thus, I will not be able to obtain the new sticker until Monday the earliest. Furthermore, I told her that there are no street parking available that can be used as an alternative. She remained unmoved and insisted that I use offsite parking. (There is none) That night, as I had no other choice, I parked at the parking lot of my apartment complex, which, as a paying tenant, I had every right to use. I did left a note on my car explaining that I still have the old sticker, but I'm in the process of getting the new one. I was hoping that the tow truck driver who will see the note will be more reasonable than the bitch in their office. I was wrong. The next morning, my car was towed again!!!! The fact that the old parking permit is affixed on my windshield is not proof enough that I'm a legitimate tenant there??? Suddenly this towing company doesn't recognize their own parking sticker just because it's an older version?? Is it so unreasonable to ask not to tow my car again in the next few days (even just that night) while I get the new sticker??? The people working for this towing company are vicious, merciless fuckers who relish in making the lives of other people a living hell. I will file a consumer complaint, and I urge everyone who have been wronged by this company to do the same. read more

This towing company is the worst by far!!! The lady at the window is extremely rude i've had all of my 3 vehicles towed from where i live. One day i accidentally left my windows opened and i had my handicap sticker on there and mysteriously it fell also my car was damaged made a report to brooke via email according to her she never received it. Brooke is also very rude. I went to my rental office my property manager also emailed her and teddy never received a reply and it's been a year. Today my property manager emailed her again still nothing. Went online to the department of assessment and taxation in MD could not find any business with this name and the ones that appeared are both forfeited businesses. The second time i went i actually saw brooke she was very rude when i asked to give me her bosses info or where i can make a complaint she just went to the back and never came out. I hope that the complaints im about to make with the state of MD take some action. This tow company is pretty much robbing people out of their hard earned money. I hope they shut them down. Mind you i have been living at this property since 2007 and bozzuto was the property management then last year another company took over and decided they needed a towing company but in 10 yrs it wasn't needed or necessary. So you can understand how pissed off i am. I have already spent $900 with these people. And they are never wrong. Now what i do is take pictures of my car when i get home and park it. Hope they go out of business someone has to stop their abuse. I put in one star but they dont deserve even that....they suck and so do their employees. read more

i d k. These people totally scammed me. I have a new car and it is a ritual how I park in my reserved space, back in, out, in, out until perfectly centered. Narrow space. Get out, walk around front to make sure centered. Use wide clearly marked handicap space to left as a guide. Always. Very aware. However, I went out to my car and it was missing. These people said I was parked in the handicapped spot. BS. I saw their photos and those were wrong in every aspect. They definitely moved my car into the illegal handicap spot, took a photo, and towed it. Their pic has my parked crooked and off centered, very close to the car in the next spot, and the painted handicap symbol jutting out from the front of my car. Never ever would have parked that way. A total insult to my intelligence. All wrong. Like I said, and I very clearly remember that evening, got out, walked around the front of the car to make perfectly centered. No obvious handicap symbol jutting out of the front. I will take responsibility if I did something wrong but absolutely not here. Absolutely fake and scammed. I vehemently stand up for my words here. Whether an independent employee trying to fill quota, not sure. But I definitely have been scammed in one way or another and doubt if someone joy rode my car and parked that way. If I am wrong about something and realize it, I will take steps to correct it so that it doesn't happen again. But in this case, there is nothing I can change because I didn't do anything wrong. Something not right with this company and/or their employee(s) read more

Authorized towing towed my car from the Verizon Lot in Bethesda. I parked on the opposite side by accident. It was very easy to get my car back! The person who towed my car was extremely polite and said that it was a common mistake. After reading the two other reviews, I think those people are full of nonsense. Business is business, it's "unprofessional" to bash a company, especially to put a persons full name out there just because you dont like to be wrong. (talk about classless!!) read more

As stated already, this is a classless, dishonest and unprofessional company. WE received permission to park our car in a lot from a store security guard so we could run in a store next door to tell our son we were there to get him. Literally two minutes later they had our car on a truck and wouldn't drop unless we paid $50 despite being given permission from the store. The driver was pushy and unwilling to listen and with our car being held hostage we had no choice but to pay. When I called the office they were just as unwilling to listen. Scavengers. read more

The worst business I have encountered with the worst customer service from the phone to the manager.

I'm very disappointed with this company, they towed my parents car because it was parked in a handicap spot in the apartment complex they live in (Woods edge apartments in Rockville, MD ). My parents do have a permit that hangs in the mirror but they forgot to install it that day. They park every day in the same spot, so I know they've seen their vehicle with the permit install plus they saw a wheel chair in the back of the car, I know this because the manager from the apartment show me pictures that the towing company took before they took it away. The week this happened we had 90+ degree weather My mother is 86 years old and my father 94 and suffering from dementia and Alzheimer, and as we know weather this hot can be dangerous for elderly people; but of course, this company did not care for handicap people. My parents had to walked from their building to the management building without my father wheel chair to ask what happened to their car. We did not care about the charge; what it's disappointing is that are companies like Authorized towing that don't care about the well been of other people, it seems the only care about taking money from others. read more

Bad business... They towed my car last night in my building and took my ticket off , claiming that I didn't have one. Little did they know, I took a picture of an accident a few days ago which showed that I had a sticker. I will file a police report on you guys...this is not a good way to do business.... read more

ZERO STARS!!! Authorized Towing towed my car from the Montgomery Club Apartments in Gaithersburg even though I was parked in the designated visitor parking area with a visitor pass clearly displayed on my rear view mirro. The problem is, the apartment complex encourages this type of fraudulent activity. I'm sure it's all a huge revenue generator. At first they tried to say that I was parked in the visitor parking area longer than the designated 3 day limit. Once I could prove that my car was in PA the first day they accused me of being there, they said that I was in fact not parked in the designated visitor parking area. When I called Authorized Towing to inquire about my vehicle, the female who answered the phone hung up on me multiple times. My bf lives in Montgomery Club Apartments and has had ongoing issues with this company. When his guests arrive, they are often nearly towed prior to him being able to walk out to the parking lot with the visitor pass. Word of advice, always stay in your vehicle! I plan to pursue legal action against Authorized Towing. They were very careless with my vehicle. I'm definitely making a formal complaint to the Better Business Bureau and Montgomery County!!! read more