I got my fence installed a year or so ago. They use pipe in post so it lasts a long time…read more My fence was installed quickly, and they even cut the cement tiles that I had as paving stones to fit back where they went. I also needed the width of the gate widened because originally they made the opening too narrow, so they were able to widen the opening before the rest of the fence was installed. I appreciate them checking with me halfway through the project. A few weeks ago one of the posts was failing I put in a warranty claim. They came out quickly and replaced it. I am impressed they stood by their warranty. Amazing service and a great company to work with.

We contacted Cool Cat Fence after being impressed by their Google reviews and marketing, which…read moreheavily emphasize a simple, transparent, and stress-free experience. Unfortunately, our experience was the exact opposite from start to finish. Our scheduled appointment time came and went without any communication from the company. We ultimately had to make multiple calls and send multiple texts just to determine whether our appointment was still happening. After being told the appointment would need to be rescheduled, we continued trying to get answers and eventually heard from Jared, who informed us he was driving from Maple Valley and would be coming to our appointment. The estimate presentation itself had some positives. We appreciated being able to see the fence design and pricing breakdown on the iPad in real time, which helped us better understand the project and costs. However, the biggest issue arose when we later realized we had apparently signed a contract and authorized a $6,000 deposit, despite repeatedly and very clearly communicating that we were still gathering estimates from multiple contractors and were not prepared to make a decision that day. At no point did we believe we were entering into a binding agreement. We believed we were reviewing an estimate and discussing options. When we requested that the contract be canceled, a discount was immediately offered in an apparent effort to keep the sale. We also found it concerning that after a discount was discussed, the revised quote still reflected the original pricing. What stood out most throughout this process was how often we felt we had to advocate for ourselves. We had to chase down communication regarding the appointment, question what we had signed, request cancellation, and specifically ask for written confirmation of the cancellation and refund. At nearly every step, it felt like the burden was on us to get clear answers. After this experience, we met with another fencing company whose representative had previously worked for Cool Cat Fence. During our conversation, he stated that many of the company's sales and business tactics were very deliberate, very intentional, and specifically designed to pressure customers into making decisions on the spot. He explained that he ultimately chose to leave because he personally did not feel comfortable with the tactics being used and did not want to continue being associated with that approach. After our own experience, that information was difficult to ignore. We were also surprised to find reviews from customers alleging that the company offered incentives, discounts, or other compensation in exchange for removing or changing negative reviews. Prospective customers should take the time to read through reviews carefully and draw their own conclusions. I also sent a detailed email directly to management outlining our concerns in the hope that the feedback would help improve the customer experience for future customers. Despite receiving the manager's email address directly and sending that feedback, I never received any response. The contract was ultimately canceled and our deposit was refunded, which was the outcome we had requested immediately after we realized Jared was trying to take advantage of us. The entire experience left us frustrated, anxious, and upset about what had happened. Do not believe all these 5 star reviews. Based on our experience, we do not believe this company can be trusted.

Can't believe I didn't write a review earlier. We were really happy with a new fence they…read moreconstructed for us. Their bid was well below several others we received--and included painting which others did not. Their work was high quality and efficient. They cleaned everything up after they were done. Over a year later it still looked great. Such a good value, you should at least get a bid from them.

I loved this person, he did an amazing I loved the work he did--clean and tidy.and very punctualread more

They repaired my deck, built a fence and repaired a stair on the deck stairs. They were reliable…read moreand honest and did great work. I will be using them again.

From the owner: 25 Years of fence and deck building experience were we specialize in creating the customer's vision…read morewith a quilty product we do it nice so we don't have to do it twice

These guys are a solid business and very easy to communicate with. A portion of my backyard fence…read morewas knocked over because of strong winds one evening. They were able to book me the earliest appointment, two days after the incident. They showed up to my place on time and in the cold snow! They charged a reasonable price compared to other bigger businesses within the area. I will definitely work with Dennis and Alex for future fence work.

I would highly recommend using NW Premier Fence if you are in the market for a fence. Alex (the…read moreowner) is very easy to work with. The product is high quality and the prices are reasonable for a brand new fence. They did beautiful work and we are so happy with the result!!! Thank you to Alex and his team for all of their hard work. We appreciate everything and the dogs love running around their yard!!!

PNW Permaculture rebuilt a large section of my fence, repaired a gate, and built a new patio deck,…read moreand I'm very happy with the results. They were helpful during the design process, easy to communicate with, and reliable about showing up when scheduled. The deck is solid, well built, and looks great. Pricing felt very fair for the quality of work. I'd definitely recommend them.

Adam and team built a 100 foot fence on one side of my property. I appreciated the clear…read morecommunication and the extra mile they went to honor the many little requests I made - specifically helping to custom cut fence boards around each post and finding a lumber yard that supplied good quality cedar fence boards. I am incredibly detail oriented and he and his team were very accommodating.

Vlad is AMAZING he's very easy to communicate and he did a great job on installing our vertical…read morefence. I highly recommend Vlad and I'm looking forward to work with him in the future. Again Thanks Vlad.

Vadim did a fencing project at my house, it was a 150 feet fence and he did a splendid job in…read morebuilding the fence with good quality material. He gave us good advice on fence patterns and designs and completed the project within his estimated time. Really happy with his work.

Completed my fence project in 2 days perfectly (after a minor snafu). Price for clearing bushes,…read moreremoving a tree, and building a fence with a gate was very reasonable.

Wilson and his team of experts did a wonderful job on a ceiling repair I needed done. They were…read morevery patient were very receptive to my needs. I highly recommend this business

I was lied to several times over the last year by Chris! Was supposed to repair the leaking roof…read moreover the new covered porch I paid him over $9000.00 to build. He cut corners and did it as cheap as possible. I also paid him to repair my front gate to prevent my dogs from getting out of the yard. He messed that up also as the gate hangs crooked leaving a gap my dogs can get through. I have photos as evidence and would not recommend his services as he does not keep his word. I will be following up with a complaint filed with the BBB of Washington. I have the texts he sent saying he would correct the failures and make the repairs although he never kept his promises. I have the texts and photos as evidence. It's been over a year now.

We had DBLstructures install a metal gate into an existing chain link fence about a month ago…read more Pros: They gave a really competitive price. Also, while they originally installed a gate of the wrong size (4ft instead of 5) without measuring first, I appreciate that these guys came back to put in a gate of the correct size. That was the biggest issue and it's now fixed. Cons: The installation wasn't very professional. The top bar that was cut to make room for the gate is just kind of hanging, unsupported. It's pressed against the post, but it won't support much weight if someone ever tries to jump the fence. The post they put in was supposed to have cement per the contract, but they never poured any. The gate latch isn't tight--the gate can be pushed open even when latched closed. Hopefully they'll fix these at some point and I can update the review in the future. Overall, I do have a gate, but I wish I had spent more money and gone with a more experienced contractor.