Happy to have found a dentist who respects the fact that it's MY mouth and my decision about how to…read moreproceed with recommended treatment(s). Dr. Cummings thoughtfully answers my most off-the-wall questions about his treatment plan and dental health in general, and then says, "call me back if you have any more questions". Appointment scheduling is efficient, too - the one time he was running over-time on the patient in front of me, he came out to the waiting room and told me how much longer it would be. I just wish there were more medical professionals out there who treat their patients with this kind of respect.

Great experience all around from check in to check out. The interior is beautiful, spacious, warm…read moreand welcoming, very well decorated. Staff was all very nice, more importantly the hygienist, Stephanie was amazing!! Professional, knowledgeable and super nice. Dr Cummings is great as well, feel confident in switching to this practice, so glad they came to the area!

They told me I didn't have an appointment today, but I did and I have the appointment card to prove…read moreit. The woman at the front desk acted like I was crazy out of my mind for saying I had an appointment today . They offered no apologies. and made no attempt to reschedule. They did tell me that I could wait an hour because the hygienist had a patient at 12:30, which was supposed to be me. Prior to this, I had billing problems with them. One time they didn't bill my insurance. When questioned, they said it was because the image of the card I sent them was blurry. Instead of telling me that it was blurry and asking me to send a new one, they just didn't bill insurance and kept sending me bills. ??? I sent a new clearer image to the 2-to-3 different phone numbers they told me to text it to and I guess one of them finally worked and they billed insurance. Then they told me there was a balance still due so I called and the woman, and over the phone she said the remaining balance was $23 so I paid it. Two days later I got a bill for $44. It's just these weird expenses and a very disorganized scheduling and building system. Today the woman at the front desk, even though I was clearly upset when I left shouted "have a nice day!" after me in a passive aggressive way. The hygienist I had was good but the billing and front desk staff are unacceptably bad. I'm happy to be moving.

Always been exceptional and outstanding. With Dr. EADS retired now, not sure how it will be going…read moreforward.

Easily some of the best dental care I've received in my 80+ years!…read moreCompetent and caring.

As usual, we received compassionate & supportive care in seeking services for our young friend with…read morea tremendously painful condition. Follow-up services were identified to meet her critical needs. The office & staff ALWAYS go out of their way to care for us. Thank you Drs. Elaine & Debbie, Joni & ALL of your caring staff!

Front desk gals are not very nice and do not cater to patients…read more For a long time patient I do not recommend this operation at this time

Super impressed. I have been seeing another dentist in Bloomington since 2016. I liked his office,…read morehowever, their dental equipment is not modern (you rinse with a paper cup and spit into a sink) and I never felt like I was getting the best possible cleaning from the hygienist. My partner has been going to BFD since we moved here, so I decided to give them a try. Went in today and had x-rays taken with state of the art equipment. Andrea, the hygienist, was great. She explained everything she was doing. She then gave me a really excellent cleaning. I honestly felt like the first REAL cleaning my teeth had since moving to Bloomington (even though I just had one at my other dentist's office four months ago). Dr. Shirley examined my teeth and talked to me about a filling that I have lost recently. He was friendly, explained everything that would be done when they replace the filling and spent a good amount of time with me, answering all my questions. Andrea explained the cost of the upcoming filling procedure so that there will not be any surprises when I return. Large office, plenty of parking. A bit weird getting in and out of the lot due to road work but that should be completed soon. All in all, a really great experience and I am one of those people who really HATES going to the dentist. Now I just need to call and cancel my cleaning appointment at my former dentist's office, because Bloomington Family Dental has won me over. I am an avid Yelp user and the negative reviews of BFD had kept me away. Regardless, don't let the negative reviews sway you. If you are looking for a Bloomington dental office that is modern, friendly and thorough, I highly recommend this office.

Everyone is kind and professional. If feels like a small locally owned group and you can tell that…read morecustomer service is priority.

I ended my time at Bloomington Dental Group in 2014. On 2 separate visits Dr. Howder mixed up my…read morechart with another patient. The first time he entered the stall with the intent of pulling a tooth, luckily I stopped him before he completed the task. The second time he started the visit by reprimanding me for not getting 8 cavities filled at my last visit, again he had mixed up my chart with another patient. The last straw was when at a visit I told him I had been waking up in the morning with a tense jaw and was afraid that I had developed night time grinding and asked for recommendations on how to manage it. He rolled his eyes and said, "just stop". Not exactly the most helpful suggestion for managing an involuntary activity when you're asleep. I switched dentists and discovered that I have a misalignment contributing to night time bruxism which was treated with a bite guard and adjustment.

For the first two years visiting this practice, I had nothing bad to say. The office seemed…read morecourteous, clean, and run well. I had to have some work done at the beginning of the year. We payed for the treatment at the time of service and thought that we were done. Several months later we received a bill from them, stating it was for my work. Our insurance sent us a statement claiming that it had been filed as something else. When confronted about the bill, the office staff treated me like I knew nothing, talked over me, and put me down, not letting me get in a word edgewise. We payed the bill, still not understanding why, and left the practice. Fast forward a few months, I found another dentist, and at our first cleaning, he saw what looked like faulty work. When confronted with it, Dr Allen called me a liar to my face and said so to the other dentist. When I called and asked him about it, obviously unhappy about being called a liar, he defended his position and HUNG UP ON ME without letting me say anything but hello. When I tried to say anything, he just talked louder and faster. I was upset, yes, but I was still trying to be curteous and polite. I called back to talk to him. He refused to talk to me, and had a dental assistant talk to me instead. I was able to have a conversation with her, one where I was finally listened to, and we were able to resolve the bill question, and talk about the work (not faulty). I would have been totally happy with this office if I had never run into any problems. Unfortunately, when I did have a problem, they would not take the time to professionally explain the matter. Only ignored my questions, talked over me, degraded me, and would not listen to anyone but themselves. Had they addressed the problems in a different way, they would still have my business. But when I can't trust them, or bring up my problems with them, it's time to change. And calling someone a liar without bothering to listen to them is NEVER ok, especially in a professional setting. Unfortunately, I cannot recommend them because of this.

Dr Allen , his staff, and office(very clean and beautiful )are all perfect ! I have been to many…read moremany dentist but never found one that that I had nothing bad at all to say about. Highly recommend him!!! Dr Allen is the absolute best at what he does . He fixed my front teeth amongst many other things and I couldn't be happier !

The staff and Doctors at Jackson Creek Dental are all professionals and very good at what they do…read more That's why i keep coming back for maintenance and specialty work. I trust them to do what's right, and to help me learn what I need to do to have the best possible dental hygene.

Dr. Tschetter and staff are professional and made me feel very comfortable before, during and after…read moremy crown procedure. I would highly recommend this office to anyone looking for a team that will help you to understand what you need to know about your options, recommendations and general, dental maintenance.

This was my first visit there. The check in process is why I gave them a 4. They are still…read moreworking out the bugs. I hope to upgrade to a five next time. They brought me in and the dental assistant had me wash my hands and gargle with hydrogen peroxide combination. The dental assistant Liz performed her role excellently. Dr Walker was extremely thorough and discovered I probably need a root canal. You may find it hard to get in to the parking lot because it is off of highway 46. Go past the office and the doctors offices and enter through the side street. They are across the street from the lumber yard.

Excellent care, attentive assistance, efficient staff, typically short wait times, sensible…read moreapproach. If you want a dental caregiver who exceeds expectations, go here