I cannot say enough wonderful things about Waterford Oral Surgery. From the very first phone call…read moreto the day of my daughter's procedure, the entire experience was truly exceptional. Dr. Evans was absolutely amazing. From our first visit, he took his time, never rushed, and explained everything in a way that was clear and comforting. His calm and patient demeanor made both my daughter and me feel completely at ease. It's rare to find a provider who not only excels professionally but also genuinely cares--and Dr. Evans is one of those rare gems. I also have to highlight Sara, the front desk receptionist. Her spunky, kind, and welcoming attitude from the very first phone call is what made me choose Waterford for my daughter. She was incredibly helpful, responsive, and respectful throughout the entire process. Her warmth truly set the tone for everything that followed. But what touched my heart the most was after the procedure. As a mom, seeing your child go under anesthesia is terrifying. I was anxious, and I knew my daughter was too. But when she woke up, the first thing she said was, "Mom, I felt so comfortable in there. The lady gave me a warm blanket and held my hand the whole time." That moment brought me so much peace and gratitude. To everyone at Waterford Oral Surgery--thank you for treating us with such kindness, professionalism, and care. You all give me hope that there are still kind people in this world. Thank you all from the bottom of our hearts -The Eaton Family

Wonderful employees, Dr. Oppenheim was AMAZING, great care and concern and absolutely accommodating…read moreto our immediate situation. Thank you!

Baylor Scott & White is a lot like the faucets on a cheap kitchen sink: HOT and COLD, with no…read morewarning and apparently no adult supervising the plumbing. When they're hot, they're magnificent. I have received what I would call the gold standard of medical care there--competent, compassionate people doing difficult work exceptionally well. Five stars. No hesitation. And then the handle swings the other direction. My latest adventure began with a broken bone that would benefit from the quaint old medical practice known as treatment. I drove in for an appointment Baylor Scott & White had scheduled, only to be informed that the doctor they scheduled me with doesn't do hands. Excellent. Apparently somewhere in the machinery of modern medicine, I had failed to verify that the specialist selected by the hospital was, in fact, a specialist capable of treating the body part attached to my arm. So I was sent home to await a call from the on-call doctor so I could be rescheduled. Five hours later: silence. I can only assume the orthopedic emergency command center suffered a catastrophic communications failure--or somebody's tee time came up. The final accounting: an 80-mile round trip and roughly four hours burned out of the finite supply of life allotted to me, all to discover that the doctor I had been sent to was the wrong doctor. Then we arrive at the grievance process, where the comedy becomes almost artistic. The Patient Rights material cheerfully encourages patients to file grievances with the "clinical manager." Wonderful. Who is the clinical manager? Apparently this is classified information. The person is not identified anywhere I can find. Then there is Patient Advocacy, a department that appears to function less like an advocacy office and more like an astronomical black hole: complaints enter, light bends, time stops, and nothing ever comes back out. I have some experience with this phenomenon. I'm still waiting for a meaningful response to complaints I raised roughly three months ago. At this point, I'm not sure whether they're investigating them or aging them in oak barrels. And that is the maddening thing about Baylor Scott & White. Parts of this enormous medical machine are superb. You encounter nurses, doctors, technicians, and staff who leave you genuinely grateful such people chose medicine. They are skilled, kind, attentive, and worth every one of those five stars. Then, without warning, you wander through another door and find yourself trapped in a bureaucratic fever dream where appointments lead to doctors who don't treat your injury, nobody seems responsible for anything, and "patient advocacy" has all the responsiveness of a mailbox painted onto a brick wall. So how do I rate Baylor Scott & White? That's easy. Five stars when they're hot. One star when they're cold. And God help you if you turn the faucet expecting one and get the other.

I have been to Scott & White so many times that at least one person in each department knows my…read morename. The majority of the doctors and physicians assistants are very pleasant. Even the lab techs are helpful as well as funny. The cafeteria as a few nice selections of food but could use more seasoning. As long as you are a patient going to your appointment and going home, you will be ok. Then there is the emergency room. In the emergency, it is as if there isn't enough techs because the lobby is always full. A lot of the nurses do not have bedside manners. A few of them do. I have had bruises, loss blood and even been assaulted nasally after they were told I did not want the care that they were trying to administer. They do not listen to the wishes of the patient or the family because they think they know everything. The people in charge will let the workers talk to the patients and families any kind of way, but they have a violence policy where the patients or family members cannot retaliate or use profanity. But when it comes to the speak up policy that is supposed to be enforced, the patients are rarely heard. I'm a heart transplant patient so I'm usually on the fourth floor. Now there are a few good nurses that actually do their jobs, have bedside manners, make the situations personable, and even make friends. Some even become like family. Then there are those who come to work with a chip on their shoulders and try to take it out on the patients. Now when it comes to Patient Relations, Douglas Stephens is probably the only one that actually cares and wants to help the patients. He actually takes the time to listen and come up with solutions. All in all Scott and White is a business. There are always some good people and some bad people. They need to read the signs provided for them as well as the patients. Treat people how you want to be treated. You have to give respect to get it. That's all I'm saying. The place itself is a wonderful place. You will find the right doctor for you.

Extremely happy with the care I received from the entire dental staff! Everything was so smooth and…read moreorganized from check-in, X-rays, cleaning, checkout, etc. Special thank you to my hygienist, Kayla who was amazing.

I'm looking for a forever dentist. I have my 1st appointment with them this Friday 04/17th…read more Optimistic about it after reading their reviews.

Wow. Hands down the BEST experience I've ever had at a dentist office. Everyone was so incredibly…read morekind, and personable. The atmosphere was very relaxed, and they had Air1 radio playing. I have a chipped front tooth that Lakewood Dental Trails tried and failed to fix. Dr. Marshall was able to fix it quickly, and it is the best my tooth has looked since I broke it 10 years ago! He also charged me hundreds less than Lakewood Dental Trails did, while doing much more involved work. I am so pleased, I will never go anywhere else!! I wish I could give more than 5 stars!

From the owner: Gordon Marshall is a local dentist that has been serving the community for over 40 years. He takes…read morethe time with his patients to make them feel comfortable while getting the best care. Call to make an appointment today!

Aspen Dental went above and beyond to get my husband in for some temporary dentures because his…read morenext appt at the VA couldn't be scheduled until February. Dr. Dulaney herself called him back saying she had talked with someone in their in house lab and for him to come back in the very next day for his impressions and the next day he was fitted with his wax teeth. This all happened in 3 days! I'll let you know on Friday the final results! Thank you Aspen Dental for your kind understanding dentist and overall staff from the front desk to the dental assistants and office people for such great teamwork to make us happy with your excellent service! It shows that you genuinely care about your customers, and after just recently having my own teeth done at another dental office in Belton, YOUR service is truly outstanding and appreciated. I left the office that I used in Belton in tears on several occasions. When you just ask for pretty teeth and you want to leave a happy customer, I'm glad it looks like my husband will have this opportunity with Aspen Dental in Temple Tx. I'll give you our final review soon!

I made an appointment over a week ago to establish care, I showed up yesterday and was told that I…read morewould have to pay out-of-pocket, and my insurance does not cover it. First of all they should've known that before yesterday's visit, second, they should've at least informed me before I came there that this was happening. Today I called my insurance company and they said I'm covered 100% for everything that I was going to do yesterday lost a good customer over four years.

I was referred here by my dentist to have my wisdom tooth extracted due to the way the tooth grew…read morein. The staff were very nice and attentive with X-rays and questions. Dr Campbell is very knowledgeable as well. He's always checking to make sure you're okay during whatever process. Fast forward to the day of surgery, they make a driver come with you and stay during the entire time of surgery. You're given instructions orally as well as written instructions just in case. After that, I don't remember much of anything until I woke up again. A few hours after surgery Dr Campbell personally calls you to make sure everything is fine. You're also given his cell number beforehand in case of emergencies after hours. I did however have complications with my removal due to the tooth being so close to my nerve. Because of this, the staff made it easy for me to schedule a follow up multiple times and though I was concerned, Dr Campbell's knowledge of the procedure put me a little at ease by letting me know that sometimes the healing process takes time and this case was rare. I'm just always the lucky rare person unfortunately. While I'm still not fully healed, I appreciate the urgency to respond to my concerns and great customer service.

I had my teeth extracted in preparation for dentures about a month ago. The surgery went well. They…read morelater had to go back in and smooth up the bone because of rough spots on the bone. I'm not upset about this as I am a lawyer and I understand that a second effort to smooth out the bone is very probably necessary in some cases. The healing of the bone in some cases may leave rough spots on the bone where dentures will not fit ideally. The staff and Dr. Ormeni were excellent. I think this is a good medical provider and I highly recommend this facility and specifically Dr. Ormeni.

Dr. Gates is the best dentist in all of Texas. It would not matter where I lived, I would go to…read morehim. His team is an exemplary staff of dedicated professionals who care about their patients and provide solutions that fit their lives. Dr. Gates ensures his team gets professional development, seminars, and keeps up with the latest in the profession. Dr. Gates leads several national counsels and is known as a leader in dentistry. I highly recommend him and his amazing staff.

My husband and I continue seeing Dr. Arisco twice a year for our dental needs. Pricing is very…read morefair and they don't try to push unnecessary 'stuff' on you (I do not have dental insurance). The drive's a bit of a pain, but we tried a few dentists here in Austin and just were not satisfied. Will continue driving north twice a year for the foreseeable future!! :) 10/30/2013 ~ Original post LOVE Dr Arisco and his staff! Saw him the 8 years I lived in the Temple area and never had a bad experience. Know all his staff well. When I had an urgent problem they saw me quick. Also, when a co-worker had a visiting family member in town who did not have insurance, they saw her for a very fair price. She had not considered a 'good' dentist because she thought it would cost too much. It did not, and she and her sister were able to be seen & very pleased with the care they received. Would never have left if I hadn't moved just too far away to keep going. Takes you back to personalized family dentistry at its finest! :) Viki

I would not recommend this dentist to anyone…read more I had an appointment with Marshall Sr and I saw him for all of thirty seconds in which he said, "You want to be sedated for your procedure. Well, we don't do that here." And walked out. The nurse who attended me seemed more interested in going home than making sure my x-ray holders were small enough for my mouth, so that they didn't cut into my gums. The entire staff seemed irritated and rude. They all seemed so angry that I considered just walking out. It wasn't worth it. Terrible professional conduct. Glad my surgery will be performed elsewhere.

I saw Dr. Marshall about a really bad tooth. I would recommend him to anyone. He was kind and very…read moreconsiderate. He told me what needed to be done and have me a referral.