Their office was recently destroyed in a tornado. They are working from a temporary office. I went…read morein for a retainer issue. I was seen on time and the issue was resolved quickly. Great work, great care! I would definitely recommend them to anyone!!

We've just started our 4th child in braces at West Temple Orthodontist and could not be happier…read morewith the entire team. They truly take care about each child and make sure they have amazing smiles. Thank you West Temple Orthodontist for being the very best !

I am the CEO of a tech company based in Austin, Texas but I live with my family in Temple. It's…read morejust a nice small community, still very much a 1950s style town but with state of the art amenities like Temple Dental Trails. I am the world's biggest crybaby. Most people who work with me recommend me staying away from the copier so I don't get a paper cut. I've faced the facts: I'm clumsy with a low pain tolerance. Oddly (and thankfully), Dr. Rich and his team get away with everything in my face pain-free - from extractions, to veneers to a follow up I needed to have after getting maxiofacial surgery after an accident. I am quite sure he uses spells and incantations to do what he does without pain. But listen, it works, whatever it is, so I don't question it. Caring, compassionate and (for me) pain free.

Extremely happy with the care I received from the entire dental staff! Everything was so smooth and…read moreorganized from check-in, X-rays, cleaning, checkout, etc. Special thank you to my hygienist, Kayla who was amazing.

My son and I had a great experience here and I would recommend them to anyone. They were always…read morevery friendly and comfortable. The place is clean and the Dr. is very personable, he asks you normal questions that your neighbor would ask and its like he's not there just to push you through and go to the next patient. The technicians were very nice and gentle as well and held a conversation to make you feel comfortable.

Hands down the best Ortho office around. Prices are the same as other competing offices. Staff is…read moretop notch. Always friendly, professional and caring. My 7yr old absolutely had the best experience and intro to braces here! The office is super clean, on time, and everyone is so friendly. When issues arose we always were able to get in right away even though it was our fault- broken brackets etc. Dr. Knowles is great with the kids and parents. My son literally loved going there. They also give back to the community and have fun events for the patients/families. I highly recommend SATW.

When we started going here I would've recommended them to the world they were great. Now that we…read morehave been there for year and a half to two years I wouldn't recommend these people to my dog. They are never there. They are hard to get an appointment with. Now that they have our money and it's hard to switch orthodontist they can't ever seem to see my child to do the adjustment. I have to go to Harker Heights or to Waco just to get something done. Or I have to wait for a month to a month and a half if I have to change an appointment it is ridiculous it is sad and these people have no commitment to the temple area or to our kids Modified to a 1 star. After my initial review they called and got a lot better. But they have gotten impossible to work with. They are never in the office and heaven forbid you have an issue on Friday because they don't work on Friday after lunch. So called in and was told for a broken wire that is poking my son in the mouth I would need to wait tell Tuesday. Please I beg you go anywhere other than this place.

Smile Doctors Braces provided us the GREATEST service overall from customer service to prices as…read morewell as amazing work. I had received pricing from another businesses and Smile Doctors Braces by far had better pricing and services. Not, to mention Jhona set down and went over our treatment plan and took the time to answer every question. It was such a quality visit in comparison to other places which it seemed to be based on time. She sat with my daughter assisted her in deciding on what was best braces or invisalign based in her life style. She ensured she knew how to operate her scan from home system in which, yes people they monitor your braces from a system you take home no need to be consumed with coming in constantly! I had a smaller child who became restless and Jhona put a Disney show on her so that we could focus on the treatment plan. She went above and beyond plugging in numbers to get payments where they needed to be for us. I also had a consultations with other Orthodontist and I have Tricare insurance they quoted me a price and wanted to get me in the chair immediately. However, Jhona contacted my insurance company to ensure I was covered based on my age in which I wasn't! Words can't express what her attention to detail meant as these other places would have had me paying out of pocket a crazy amount of money based on the fact they didn't check the fine print. I was down about the fact that I was not covered for Ortho care and Johana said, give me a bit and worked it out to where I could receive care at an affordable price! My daughter went back to get her braces and as I waited I heard a big welcome and cheer from staff for her, which just made her feel comfortable and like family. My smaller child was upset she wasn't getting a bag full of goodies or braces, lol and Jhona made her feel part of the process by giving her a T-shirt. The receptionist welcomed us and got us in the back very quickly and the Orthodontist took her time and answered all my questions. Lastly, I got a message from Jhona checking on my daughter a day later as braces at first can be a bit painful, she offered some tips for pain, words of encouragement and let me know I could contact directly with any questions. TREAT YOURSELF and check out Smile Doctors!!! Thank me later with your amazing Smile they will provide to you with lots of care!!!

These ladies knocked it out of the park from the front desk to the dental consult all the way to…read morethe check out! They are beautiful on the inside and out. Superbly professional, kind and thorough! You see your X-rays immediately! The office is beautifully designed as well. I highly recommend this place! A million stars if I could!

If you have a chipped tooth do not see dr. Rich. I had a chipped tooth that needed fixed, which had…read morebeen fixed 6 years before by another dentist. After Dr. Rich filled my chip in, it looked horrible, only lasted 1 week, and fell out while brushing my teeth, something completely unavoidable. He did a horrible job, and I'm sure he wasn't motivated to do a better job so that I would have to spend the money to get crowns. Thankfully the office refunded the price of the filling, but not the price of the exam. If you aren't competent enough to fix a basic problem, you should point your patient in the direction of someone who can. Unacceptable

Where do i start? Dr. Solomon best orthodontist in town ,Awesome staff, Clean and beautiful place,…read moreWhen covid started they kept and still keep everything sanitized, Very Friendly and Professional staff . I really recommend this orthodontist i miss my monthly visits if you are looking for the best orthodontist in Killeen Solomon Orthodontics IS THE PLACE!

We had a great consultation. They went over every detail of how the braces will help our daughter…read more They take their time and have time to answer any questions that we had. They also made our daughter feel relaxed about everything. The staff and the dentist are amazing. I would recommend doctor Solomon and his team to anyone that need their services. Thank you doctor and team.

My son is autistic and so the practice required us to prepay for conscious sedation. After doing…read moreso, they then rescheduled twice due to not being able to find one of their dentists who would do it. So they have the appointment without it. I asked for a refund since they failed to render the service. They said ok and it never came. We have called 4 times since then. It has been more than 6 months. Then he had his next appointment and they billed something to our account and used the money that I wanted refunded. We never agreed to that at any point. My son is disabled and I trusted the professionals to do what is right for him. They use his disability to swindle us out of almost $700. That is money that could be used to support him in other ways. Do not trust this business. They are a front and they will rob you.

My son had a scheduled surgery for 3 teeth to be pulled, fillings and some crowns. I requested he…read morebe put under. The day of they made me pay almost $800 before they took him back. Well I thought it was IV sedation. Instead a terrible tasting liquid that he couldn't drink. So it was cancelled. It was over a month ago and they still haven't paid me back my money. I get that the sedation he spit out I can't get back but the rest needs to be refunded. They give me the run around every time I call. Told me it takes weeks to get money back. But they sure make you pay before anything happens. I don't recommend this practice.

WORST PLACE EVER!! Went in to get my husband a set of…read moredentures, these are the worst set of dentures anyone could possibly have. We have been advised by two other dr's NOT to wear them. The dr we first saw told us we would get an initial set of dentures and then a permanent set after all the healing was done. That dr is no longer there, and the dr that is there, has said he is not going to honor what the first dr said. So we are struck with the initial set that does not fit correctly and now have to pay another dentist to have another set of dentures done. Now I'm playing phone tag with Peona and Ms. Hawkins to try to get a refund which Peona had already said could happen BEWARE!!! DON'T GO HERE IF YOU WANT GOOD RESULTS!

This was the experience I've ever had . The dentist hollard at me and had me crying after I told…read morehim if my dentures didn't fit I didn't want them. Then refused to adjust them. I had to go to anther dentist to be able to even wear them....rip off

I recently moved to Temple and needed to see a dental clinic that has a dentist and an…read moreorthodontists since I had ortho tx in 2007. After searching online, I came across Temple Total Dental & Orthodontic. My first impression was every staff were friendly. The dentist was really nice, professional and attention to detail. Dental assistants were kind with good customer service. I really had a great experience with Mimi the dental assistant...she explained each process, very thorough, gentle and let me be involved in my plan of care by choosing which crown I like. They had a student dental assistant and he did a good job as well and will be trained well by a wonderful team. The dental hygienist was really cool and gentle during my treatment. Overall, I had a great experience and I'm pleased with the decision I made.

Good luck if you call them and someone will answer; perhaps after a few days, 10 or 15 calls,…read moresomeone will respond; if you want to talk to a supervisor, good luck; there are none.

Hoping my review will change, but at this point it's only fair to let other potential patients know…read moremy frustration. Like most practices, everything seemed to be efficient and professional when we came for our initial consultation. However, the last visit resulted in a forty minute wait, which is unacceptable (at least to me). We currently have two children undergoing orthodontic treatment, so the amount of money being paid to CTO by us means if you're going to make me wait forty minutes past both of my children's appointment times, then you need to do a thorough examination of my kid's braces. Obviously that wasn't done because no more than an hour after leaving their office, my son's bracket fell off (eating rice). Of course, they were closed and not answering phones. Now we're sitting outside of their office waiting for them to open at 8:40, in spite of the fact that their advertised office hours are 7-12 on Fridays. I'm sure the annoyance is palpable in this review. Don't have your paying patients waiting excessive times because you're desperate to get more paying patients (a tech said the wait was due to walk-ins/new patients who bump scheduled patients). If you must make them wait, make up for it by properly checking the patient's appliances thoroughly so we don't have to come to get them fixed, only to wait for you to open whenever you get around to it.

My daughter (14) had her braces removed last week. We didn't ask to have them removed or push for…read moreit. We were told they were ready to come off. So they came off. Big surprise, her mind line was off and they left an overbite. Their solution was to put her back into braces to correct their mistake. I don't know about y'all, but tell a teenager she's going to have to pay for someone else's mistakes and watch the emotional breakdown. Had another child at the office. Back in June will took him for a second opinion. They were shocked teeth weren't pulled nor was he equipped with a piece of hardware he needed for expanding the teeth. We pulled him as a patient and he is currently getting the treatment he needs and requires. I could not recommend this place less.