This review is long overdue and one that I have written in my head for the past ten years. Dr. Cook and the team at Austin City Dental are a masterclass in customer service/running a business. Every interaction is so professional, warm and enjoyable -- words you might not typically associate with going to the dentist. Dr. Cook is a pro. He is always learning and up on everything related to oral care. I never feel rushed in his presence. He explains things thoroughly using layman's terms. He is kind and fun and never pushes anything that isn't necessary. I genuinely look forward to seeing him. His team (shoutout to Michelle in particular) is organized, responsive and friendly. They remember every detail and are great about navigating insurance. I can count on no hands the times anyone's been running meaningfully late there. ACD is run with the precision of a Swiss watch. There is not a better dental practice in Austin, of that I am sure! read more

Woohoo! I had my semiannual cleaning yesterday with Ms Martina and all went well. She always does a thorough job with the cleaning process. Grateful to Dr Cook for having Ms. Martina on staff; her work and professionalism is exceptional. See you in six months. read more

I came to Austin City Dental after a couple of years without seeing a dentist. They did a great job with the cleaning, x-rays, and evaluations. The entire staff is very conscious of pain and anxiety, and they do everything in their power to make the patient comfortable. In terms of pain management, they get an A. The receptionists and office coordinators are very outgoing and kind. They remembered my name, and greeted me personally on calls and visits. I really appreciate the family-style service and environment. For office environment and customer service, a definite A+. I came to ACD about 3 months before my wedding date. My teeth were not looking their best - they needed whitening, and I had some older cosmetic work that was looking slightly off-color. Dr. Cook and team came up with a plan to start whitening and to "fix" the older cosmetic defects. About 10 days before my wedding, I came into the office to have the work done, but as we discussed the whitening results, I realized I wasn't happy with the shade we'd reached. Instead of urging me forward, Dr. Cook adapted to the situation by offering me a more aggressive whitening program for another week, and was able to find a time to squeeze me into the schedule just days before my wedding. I was super happy with the results. Not only did I get to a great shade of white, but the cosmetic work he performed looked outstanding. My teeth haven't looked this good in years, and I was super confident and happy to show off my smile on the big day. Overall, it was a great experience, and the team at Austin City Dental went above and beyond to make sure I had a great smile on my wedding day. A++ Thanks Dr. Cook and ACD team! I highly recommend you give this office your trust - they are professional, modern, and kind. I'll be going here for the long term! read more

Lovely welcome. Newer office. Brilliant dental hygienists. Thorough and gentle. I highly recommend this office & dentist.

Dr. Cook fixed some things that had gone wrong from a previous dental provider's bad work. He is incredibly knowledgeable and explains both the treatment, process and expectations very well. The staff is very nice and make you feel welcome. I have a new dentist and I couldn't be happier. read more

After a horrific dental experience in the past and some not-so-great ones ever since, I'm so thankful Dr. Cook came highly recommended to me. I had my first appointment this week and felt completely comfortable and confident in his skill and expertise. I didn't go in with a pressing issue but had a few concerns which he addressed thoroughly while patiently explaining potential options. Super happy with my first visit and looking forward to going back! (definitely not something I've ever said about any dentist office!) Thank you, Dr. Cook & staff! :) read more

My new dentist. Absolutely loved my first time experience. Pinky took the pics, xrays, and prepped me for meeting Dr. Cook. She was extremely nice, professional, and accurate. I was in a bit of a time crunch and they did an amazing job within the timeframe I was working with. Front office were beyond friendly, helpful and welcoming. I had a few concerns which were quickly, but thoroughly addressed by Dr. Cook. He makes you feel comfortable and allows you to ask as many questions as you want/need without making you feel like you're a bother. I also love the feel/look of the office. I LOVE that he does NOT push products or unnecessary procedures on you. Extremely impressed, and I will return. read more

They goofed when inputting my insurance and "thought" I had a higher level insurance. Thus all the estimates they gave me for the prodecures were way off, leaving me with an extra $1000 not covered by my insurance. Had they given me an accurate estimate I wouldn't have gone through with the procedure. No one went over the costs in detail before hand and apparently never verified with my insurance what would actually be covered. I don't know what else I was supposed to do in this case. I get that the firm you sign says estimates aren't binding and may not reflect the actual cost but how can you be off by $1000! read more

Super professional and efficient visit. My hygienist was really good and highlighted some things I could be doing better without scolding me. read more

I always get the best service at Austin City Dental. Dr. Cook recently did an exam and found some issues and set a new appointment to take care of them quickly. He cares about the patient and the outcome of his treatment. read more

Sadly, the love for this office is so over. I was a patient, and yes the dentist was very compassionate with regard to my dental phobias. However, I ultimately had a terrible problem with the worst timing possible. My son was getting married. Obviously, you want to look your best for this important occasion. Several weeks before the wedding, a front tooth that had been broken when I was a child, finally broke off at the gum line. Horror of horrors!! To their credit, they got me in and the dr devised a way to get me through the event the best way possible. For that, I'm am grateful. However, the permanent solution needed to be an implant. I agreed, and we began the process. After the surgery required to accomplish this, I was sent to see the technician who was making the crown that would replace the old one. Since this happened when I was quite young, I've been through this (crown replacement) several times, as well as working in a dental lab, so I am fairly educated on this topic. The lab tech shaded the crown while I was in her office, and I made the appointment to have it seated. When the dr came in to seat the crown, I noticed that while the color was really great, it was quite a bit smaller than my natural tooth. I asked that it be built up to match the dimensions of the one next to it. When I came back, it was no bigger and it was time to screw it in. My reluctance showed, but they pretty much insisted that it was as good as it was going to get and we proceeded. Suffice to say that my smile was ruined. It's obviously smaller, and therefore even more obvious that it's not my own, as well as it lacks the "contact" necessary for future dental health. I think the issue is that their lab has wonderful artists that can match a shade, but they use molds for creating their crowns and are unable to actually "build" porcelain. I think a good dentist should be an advocate for their patients, and this ridiculous thing should have been rejected by the dr immediately. After spending over $5k, I no longer smile in pictures. read more

I have been a patient of Austin City Dental for approaching 20 years. They aren't exaggerating when they say their patients are like family. Dr. Cook in his entire staff are incredibly talented, professional, and provide the best customer service! I have never had any kind of issue and I've been extremely happy with the care that I have received. I can't recommend them enough! read more

Austin City Dental is awesome. I've been a patient since I arrived in Austin in the 90s. Dr. Cook and his staff have the best bedside manners, never make you feel like they're in a rush, and use all the latest technologies. Dr. Cook even calls the next day after a procedure to make sure all is well, which is such a nice personal touch. read more

I started going to Austin City Dental when I moved here 10 years ago. There is absolutely nothing bad to say about this practice. Kristi has been my hygienist, and I absolutely adore her. If I could go every month I would! And Dr. Cook did amazing work with my teeth and a crown I needed. Haven't had a single problem in almost 10 years. Can't give them enough praise! I recommend this practice to everyone! read more

Because of a severe dental phobia, I hadn't been to a dentist in well over ten years before my first appointment with Dr. Ma at Austin City Dental. I was terrified, but it was way past time for me to go to the dentist. Fortunately, they have nitrous and sedation, so I thought I could just sort of drug my way through the ordeal. I didn't even need the nitrous! Kristy, my dental hygenist, split my cleaning into two shorter appointments so it would be more comfortable and less scary. She was so gentle that instead of silently panicking like I used to, I actually dozed off a few times. Their x-ray equipment is modern, so the x-ray process was painless and quick. In just one visit, they converted me from someone whose gums were bleeding to a dental overachiever who flosses comfortably every day and eagerly goes for cleanings every six months. read more

I put my nervousness level down as an 8/10 and I was probably exaggerating just a tad. All the same, every single person I had contact with was extremely professional and caring. I felt as though they took extra care to ensure I was completely comfortable. I felt at ease almost immediately. I know going to the dentist is not the WORST experience you can endure but it's certainly not at the top of my priority list on my days off. Dr Cook (senior) did my exam. He was as gentle as possible. Very easy to talk with AND relatable. At the end, they did their best to accommodate my night shift schedule for my cleaning. Which I always appreciate. Overall, I was very pleased with Austin City Dental. The office, the exam rooms, the staff, and the doc were all phenomenal. And I got a sweet welcome kit for being a new patient! read more

Austin City Dental - View of shoal creek from the waiting area - General Dentistry Near Me - Austin, Texas

Let me start with a little about my experience with Dentists: I have gone regularly since I can remember, but have moved cities five times in the last seven years. This means I have had new dentists every year or so. Austin City Dental, who for me is Dr. Cook and Martina the hygienist, is an incredible place. It was, by far, the best dental experience I have had. When I came to Austin, I checked around to find the best dentist by Yelp recommendations. The problem came when I couldn't find appointments for me and my wife. (Kudos to them because we both have pretty solid availability.) My wife then asked around at work, and all of them went to this same guy: Dr. Cook. We agreed that it made sense to try Austin City Dental, but were blown away by how great of an experience it was. Both Dr. Cook and Martina were personable and spent a good amount of time with my wife and I addressing questions we had about bite, our orthodontic progress, dental hygiene and some get-to-know-you stuff. We both loved the experience and wouldn't think about leaving Austin City Dental! I'm not sure I could more highly recommend a company! read more

Always a first class treatment. Teeth cleaned professionally and they felt great afterwards

I liked the staff, and the overall setup of the clinic. Nothing much to complain really. I had a chipped tooth, and they detected the problem fairly quickly and proceeded with the filling right away. I was done with the whole procedure - problem detection and resolution within a space of two hours. read more

So glad I found this office! Best dental experience I have had. The front desk is so friendly and organized, easy communication through email or phone, no long waits to be seen, and the office is beautiful and clean with great views- and easy parking. Dr. Morren is so kind, easy going, and a great dentist. I'm really happy with my Invisalign results! After childhood orthodontics, my two front teeth had slowly started moving forward and turning in. With the Invasalign, my smile is now straight again. Looking forward to my next appointment. Thank you all so much!! read more

I'm usually very nervous when I come in for an appointment. However the treatment and patient service I receive is ALWAYS top notch. Dr. Cook is up on the latest technology making my procedures comfortable and painless. Thank you for all you do! read more

Dr. Cook and his entire staff are very courteous, professional and caring. Everything that I have had done by Dr. Cook and his staff is of high quality. I am very pleased that my family and I made the move to his practice. read more

Safe, friendly and professional service. Great use of technology but also people friendly. And clean teeth!

I went for my 6 month cleaning.....all went great. Highly recommend ACD.

Wow! What a fun team and such a nice office. Dr. Cook made me feel comfortable and was very thorough and informative. Technology in the office is up to date and everything was very clean. Martina really knows how to clean teeth. I feel so shiny and well taken care of. Thanks guys! read more

I had a wonderful experience with Martina and Dr. Cook. They were thorough, gentle, and highly skilled. They took the time to explain any issues (or potential issues) and made sure I understood my options. I'm so glad to have found this practice. read more

I've been going to ACD since I moved to Austin 20 years ago. The dentists and staff have changed over the years, but the quality of care has never changed, and I've always felt that I'm in very good hands with Dr. Cook. And, I love my hygienist, Kristi, who does a fabulous job and never hurts me! read more

I take ethics very seriously in all our affairs After a second opinion found that my daughter had "no cavities" after having been told by this offer she had three. Just be weary when a dentist tells you that your child needs to come back in for over $400.00 in dental work. Hopefully by now this office has cleaned up their act I am very disappointed in their operation. Their eagerness to set a follow-up visit and pressure psychology became obvious. read more

My kids were patients here for about 7 years and although we always liked the hygienist and had good experiences with Dr. Cook, last week I had a really unpleasant experience with a person in the front office. A gal who I had NEVER met before pulled me aside to discuss my daughter's treatment plan and told me that if I didn't agree with what she was telling me to do "I should see a different dentist". The gal also said she would have the dentist call me, which never happened. It is unfortunate but I guess 7 years of patronage doesn't mean much these days. My comment to his response- HI- I have to say I am dissapointed that you haven't called me. As I left your office your gal agreed that she would have you call me, but I have never heard from you until now. But I guess I do understand why you are responding publicaly at this point. I don't know how you feel when someone you have NEVER met before basically tells you to take your business elsewhere, but it was unpleasant for me. And I felt if my business is not welcomed, I should take it elsewhere. I was given the option of talking to you after your gal told me I should find another dentist and didn't really want to stay and be humiliated further. In addition If your gal had allowed me to finish, my daughter had many xrays this summer when she had her wisdom teeth removed (6 months ago). My family takes excellent care of their teeth and does do X-rays as recommended. My daughter has never had a cavity and I familiar with both the reasons why xrays are needed and agree to have have them most of the time. I do not need to be insulted by having this explained yet again. You are simply missing the point or have had the facts incorrectly relayed to you. My recommendation for you is to personally take on the task of discussing treatment with your patients and work with your office staff on communication and listening skills. It is not for the quality of the dental care that I am leaving your office but the disrespectful customer service. The LATEST- The Dentist called and was kind and apologetic. I have upped the stars to 3 for his effort and feel resolved. read more

Austin City Dental has an amazing staff that is always friendly and welcoming. The doctors are patient and kind, and always make you feel that you are being heard. I appreciate the extensive training the doctors have been through and feel I am always getting a higher quality of care here. I always feel so relaxed here because the chairs face a gorgeous view of the Shoal Creek greenbelt read more

I have been petrified of dentists since being a small child. Not so with Austin City Dental. Dr. Cook runs a first class operation. He is competent and gentle. His staff is always respectful and pleasant. They will go above and beyond to make the patient comfortable. Great patient care is their goal. If a referral is necessary, Dr. Cook is well connected with the best dental specialists in town. I strongly recommend Austin City Dental. You will not be disappointed. read more

This is by far the best dental experience I've had in Austin. The staff was super nice and made me very comfortable. I would recommend them in to anyone looking for quality dental care! read more

I've always had a fear of getting my teeth cleaned due to past experiences. Dr. Cook and his team have calmed my fears and now I plan on going every 3 months. Best hygienist ever. Wait time was minimal; checkout and rescheduling is easy. I finally found a dentist office I trust and feel comfortable with. read more

So pleased with Dr. Cook and his team! I had a dental emergency with a cracked tooth. They got me in within 24 hours and had my tooth fixed within the hour! This was my first visit to their office and everyone was so pleasant and nice, completely professional. I am officially making Dr. Cook at Austin City Dental my go-to dentist! I have already referred two family members to their office and will plan on referring more in the future. read more

I never would have thought I would look forward to a dentist appointment until my experience at Austin City Dental! Dr. Steven Cook and his entire staff here really go above and beyond, providing both exceptional customer service and exceptional quality of work. In the past, I have had nothing but terrible experiences at the dentist, and I was very hesitant (borderline terrified) to go back. Dr. Cook and his team walked me through every step of my recommended treatment plan, from procedure to payment, and made sure I felt comfortable with each process. I still have a few more appointments at their office, but I know I am in good hands with Austin City Dental. read more

Great service, calming atmosphere, great staff. I love going to visit. Dr. Cook is always nice, explains what you need, and they give away ACL passes as office incentives! read more

I was very nervous about visiting the dentist since I knew I had multiple problems. Dr Cook was very congenial and comforting explaining my options and referring me to a periodontist for treatment. I am looking forward to coming back to this office for all my dental needs Thank God I was lucky enough to find such wonderful people. Also Pinky was perfect too!! I will without a doubt refer all my family and friends to this dental office. read more

Dr. Cook and his staff are fantastic! The office itself is clean and welcoming, and each exam room has a lovely view. The staff are exceptionally friendly, skilled, and organized. The whole place is just a well-oiled machine and I am happy to recommend them to everyone I know. read more

The best dentist I've ever been to. Dr Cook is professional, attentive and detail oriented. Everyone from the appointment takers to the dental assistants are genuinely nice, hard working people. When we pay out of pocket, the rates are very competitive, very reasonable. read more

I couldn't have been happier with the office! They responded quickly to the after-hours voicemail I left, fit me in at a convenient time within 24 hours, and provided a great service while I was in the office. I'll be going back to see Dr. Cook next time for sure. read more