I spoke with James in March 2026. He was very nice and took a 50% down payment over the phone. Now, here on July 20 I have called and emailed him about 20 times. His phone doesn't work and his emails bounce back. I understand from another commenter that he is deceased. read more

I have used James in the past with a client last summer, and it was a good and clear experience. I reached out in November to book him for clients for this month (June 2026), and am unsure if he is still in business. I have emailed and called trying to confirm my reservation, and have received no email response, and his phone goes straight to voicemail with a full mailbox. my clients have already paid the deposit for their transfer, and I am nervous that they will not be getting their ride. any possible way to hear from James would be greatly appreciated. read more

We had a limo reservation with a paid deposit to pick us up at our hotel at 9:15am to take us to our cruise ship in Whittier. NO SHOW!! No reply from emails. Phone goes straight to voicemail and voicemail box is full!! We waited 25 minutes and ended up ordering two Uber cars. I would not recommend this company. I have sent an email to request my deposit back but feel I will need to call American Express to have them recover my money. read more

Owner deceased confirmed by transport service manager at cruise port. No contact. No refund. Left waiting at cruise terminal.

DO NOT BOOK!!! If you booked transportation with him, you need to find other arrangements. James died and he is a one man show. We didn't find out until we disembarked at Whittier. read more

I have to say thank you for the great transfer from Whittier to Anchorage. Le Anne was so sweet if it had been warmer we would have gotten out to see more. We were given a view of neighborhoods and the large port. The car was in great shape. The driver was professional and answered questions. She stopped at a great local restaurant that was the third best meal I had had in a week. Thank you for the transfer. I admit I am a ditz and this company was so kind with me calling several times to remind me what I had booked. I would use this service if ever I am in town. read more

literally just got hung up on by this guy! Was just asking questions for transportation for two hours to the cruise board for seven people want to make sure my guests are comfortable. He suggested an SUV somebody sit in front with the passenger. I wasn't cool with that. I was going to ask if you had anything bigger like a limousine and I was gladly going to pay for it, but apparently he doesn't like questions. Basically stated I've been doing this 30 years. Don't question my expertise and hung up on me. read more

Called this service to pick up me and my ski bags for flight arriving at midnight. Our flight was delayed an hour, and we were so glad to see Jim from Aurora Limo waiting for us. His price also was significantly lower than other limo services in Anchorage. Highly recommend read more

stay away. this operator is volatile, prone to anger and appears unstable, immature and very unprofessional . I made one comment about how long it took to reply and he went off on me like crazy mad man. I'd hate to have my friends or family in his vehicle. Beware folks!' I wouldn't trust my dog to this company read more

We had a great time driver was punctual, reasonable prices and accommodating. We had a blast

Booked a party bus to take my wedding party up to Hatcher Pass for photos. James was great to work with and made the whole process easy for us! They provided ice and cups for drinks, and had an aux cord for us to play music. Also, the prices were significantly cheaper than anywhere else! Highly recommend. read more

Aurora Limousine - Party Bus Rentals Near Me - Anchorage, Alaska

Total fraud. Prior to my booking, I discussed the whole itinerary with James. I booked the half day tour from Anchorage to Whittier with sight seeing at Bird Point, Beluga Point and Alaskan Wildlife Conservation Center. On August 22 2During our journey, James (the owner) texted our driver and asked him to cut short on the trip and be back in Anchorage by 1:30 pm. Because of that, we missed to see the Bird Point and Portage and were rushed to see Alaskan Wildlife Conservative Center. It was very disappointing. Not pleased with the service and I will not recommend this to others. Update 09/12/2019....After trying to call Aurora Limousines and trying to sort this matter, I spoke with James (the owner) and he started verbally abusing. This is the attitude of the company owner. PLEASE BE AWARE and STAY AWAY from them. This company is under new management. BE CAREFUL. read more

James was very accommodating per my request and easy to work with. Our driver, John, was also very accommodating and professional. Thank you to you both for making my daughter's 16th birthday a memorable one, and I highly recommend your company. read more

I booked a tour from Aurora back in March for June to pick us up at the cruise terminal and ending with dropping us off at the airport. Communicating with Howard was a chore, and he wanted irrelevant information for the contract such as my Driver's License info. Of course, I did not give that to him. He charged my credit card in full a week before the tour which I don't think is a cool thing to do. The tour guide was awful. She doesn't have a clue of the area tho she moved to Anchorage for 8 years now. Well, I diverted her tho since I had to change the itinerary to drop off my uncle at the airport midway thru the tour. I actually called Howard 3 days prior to tour about the situation and he said OK. However, when the tour day came about, the tour guide did not know. In short, we just hung out in Anchorage after the drop off and cut the tour 2 hours early since she doesn't have any places to take us in Anchorage. She said there's nothing to see in Anchorage. She tried tho; but it sucked. For example, she took us to Earthquake Park. She stopped at the Outlook bluff area. OK, it's my first time experiencing a bluff.. and I can use my imagination that Mt. McKinley is right there across the waters, land and clouds which can be seen on a clear sunny day. I like history tours, but if you don't put me at the beginning of the park and walk the trail of the memorial that has reading material located on the path, I'm not going to be happy. Outrageously, she said that we can google the earthquake for more info. Seriously, who needs to learn this info more - the guide or the visitor? I almost took my blackberry out and googled it in front of her to give her an education of her home town! I actually googled Earthquake park and the Great Alaskan Earthquake while I was hanging out at the airport from cutting the tour short. There's more I can complain about, but if I continue.. this would be a book! In short, I do not recommend this company for a private tour of Whittier - Anchorage. They do not have the professional demeanor and do not lock the luggage trailer. read more

I booked a transfer from the Seward docks into Anchorage with this company. Due to the current travel restrictions we have had to cancel this trip. I requested a refund of the deposit we had paid (as stated we could on the receipt) from James and received a tirade of rudeness from the owner, James. I understand that times are hard in the travel business, but it is the same for many other people and there is no excuse for this sort of rudeness. I have copied and pasted below the final line of the email from James which I find absolutely unbelievable from someone in the customer service/tourism industry! Needless to say, we will not be rebooking with him when we do eventually get to travel. "I have found enough money to refund your deposit. But it is my distinct wish that you, your family, and all that you love die from this virus." read more

I booked a ride/tour from Anchorage to Seward for some colleagues as so they could catch their cruise and take in the views. I booked the trip through Howard, the owner. He was very friendly, responsive, and easy to work with. Howard took care of them and even upgraded them to a limo instead of a sedan. Aurora knows how to take care of their customers. I would recommend them to everyone. read more

This is the worst Limo service in Alaska!! The limo driver Tom has to be the rudest and worst limo driver in history! I will never ever use Aurora Limo service again and I would HIGHLY recommend anybody looking for a limo service NOT to use Aurora!! I would 't even give it 1 star! The WORST DRIVER and he was the rudest to my daughter for her 21st birthday and I even tipped him more than 20% in the beginning of the night! BIG MISTAKE!! because I wouldn't have given him ANYTHING! NEVER AGAIN!!! read more

Arrived early, was SUPER accommodating. The vehicle was GORGEOUS, and the PRICE WAS HALF what other companies quoted. WILL USE AGAIN!! read more

Aurora Limousine - Beautiful 22-person SUV LIMO! - Party Bus Rentals Near Me - Anchorage, Alaska

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Aurora is terrific! Friendly, timely, knowledgeable, responsive, and at a good value.

Had an overall amazing experience with this company! James was our driver and made our friends 25th birthday so much fun! The bus was clean and had a great sound system, they provided ice for the chillers which saved us time. They were on time and accommodating and answered all questions we had! Would definitely book through them again! read more

Aurora Limousines ford f-550 party bus broke down @ Elmore and dowling on 4/20/19 around 2pm. The company I work for was called by the owner/driver of the limo bus. We got on scene to tow the bus and the owner of the bus right then got it started. He was originally quoted around $300 for the large vehicle tow. We showed up on scene so it is a call out and cut the price down to $150.00 , the not so gentleman told us to go fuck ourselves and walked off. Our boss wanted to work something out with him so our other driver walked up to the passenger side and handed the owner the phone. He answered by saying/looking at our driver I don't care if this is GOD if you try to get anything out of me I will beat your ass , and then threw the iPhone at the driver and almost hit our driver with his vehicle. I called another prominent towing company to ask them not to deal with this guy as well and told them why. The other company stated that aurora Limousines had already bean cut off by them for lack of payment. So if the owner sees this I hope you learn a lesson here , not one time did we get rude or cuss at you. We didn't get upset or anything, the way you handled yourself was very unprofessional. So to not call the authorities on you for "theft of services" and " attempting to assault with a vehicle" and "verbal threat of assault ". I thought it would be only fair to state the facts of our encounter for all of your prospective clients to judge if they would like to use your services. Live and learn anchorage doesn't do business this way, have a blessed day sir. read more

Aurora Limousine - Driver/owner of aurora Limousines - Party Bus Rentals Near Me - Anchorage, Alaska

I work for a travel agency in Pennsylvania, and I booked a limo bus for a client of mine for a party of 8 guests from the Hilton in Anchorage to the airport with James. My client was charged on her credit card and I requested an emailed confirmation to provide to my customer. The confirmation had her name spelled wrong and had a party of 9 on it. I emailed him back requesting a revised confirmation with the correct spelling and number of guests to provide to my client. NO response. I called 2 days later to request a revised confirmation and got voicemail. NO response. I called 3 days later again requesting the revised confirmation and got voicemail again. 10 minutes later I got a phone call saying, "You have contacted me 3 times now about a name error, I can not stand anal retentive people and I am cancelling your reservation Goodbye." And he hung up. Wow. Now my client is needing the transportation in 2 weeks and I have to rebook it for them. Unheard of!! So unprofessional, and blatantly rude. He needs to be a bit more anal retentive and service his clients better. Stay away from this company. They are terrible. read more

We booked this company throughout our Alaskan tour...all day in Alyeska down to Seward and back. Then from Alyeska to Anchorage. And then from Denali to Fairbanks. And then again, all day in Fairbanks to the North Pole and then to the Hot Springs and Ice Museum. Every driver was much more than just a driver; they were tour guides! Each had a specialty with specific knowledge of the area, which made the long drives interesting and entertaining. They were all on time, and very accomodating. GREAT GREAT GREAT!!! read more

Great limo service! Huge shout out to James, very professional and easy to work with. Definitely will use them again for sure!

Driver felt like I cut him off so sped up real fast and flipped me off. Real professional!

OMG, what a fantastic company!!! I booked with Howard last July 2013 for a pick-up from the Millennium cruise ship last September 2013. The cruise was cancelled one week before we were to leave. Howard had advised me when booking that there were no refunds, however when I called to tell him that he would not need to pick us all up he was so gracious and refunded the entire amount. I advised him that if and when we re-booked he would be getting our business. Well we booked and I called him to book our trip, Seward to Anchorage. Well the driver, Gene, was such a sweetheart!! He took us to the animal sanctuary and what a treat! There were eight in our party, three of which were retired N.J. police officers who love to bust up and have fun, Gene joined in the fray! There were several additional passengers and LOTS of luggage, and three drop off points which made baggage handling difficult, he never complained. After the three guys helped with the baggage we requested 20% of his tips and you can just imagine his reply! It was FUN, FUN, FUN, FUN AND MORE FUN!!! If anyone needs a ride from a cruise ship in Seward or to a cruise ship in Seward please call this company, they are the best, no waiting for them to show up and wherever you need to be dropped off, no problem. Call them and speak with Howard, he is there 24, 7 to answer the phone. 1-907-274-5466. Thanks Howard for making the last day of our trip wonderful!! Diane Lilienthal read more

I booked luxury limo for a birthday trip down to Seven Glaciers. Terry, the driver, was wonderful from start to finish. So professional and kind, treated the birthday girl like she was something special, They followed directions to the house and "hid" behind the garage so it would stay a surprise. Communication with the company was efficient and helpful. They were much better priced than BAC and I found them to be much friendlier and easier to work with. I would highly recommend them. read more

I have been a long time customer of Aurora for yearly corporate functions, Howard has always done his best to make sure that our gigs go off without a hitch and we are always happy with his company's service at the conclusion of our trip. read more

Excellent service. We hired a SUV to Whittier from Anchorage to the cruise ship. The driver, Don, was great. I would highly recommend Luxury Limousines for anyone needing transportation in Alaska. read more

The limo ride was the worst part of our wedding day for everyone. We made a reservation for their Party Bus a few weeks in advance. The morning of the wedding, we got a call that the bus "air conditioning was not working" (it was a somewhat hot sunny day), and so we switched last minute and settled for stretch for excursion, which we were told was "much much nicer than the party bus".... well it definitely was not! The interior was falling apart, and not to mention, the excursion did not have air conditioning either! It was embarrassing...Our entire party was sweating the whole way there (1 hr ride to destination!) and the only window that would go down was located in the very back. Also, our limo driver made the party nervous when he said that he was not planning on picking up everyone after dinner, which is contrary to what was arranged. Not professional at all...Would never go with these guys again. read more