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    Auntie Anne's

    3.4 (9 reviews)
    Closed 10:00 am - 8:00 pm

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    a man sitting at a table with two cups of coffee
    Maggie F.

    My kids love Auntie Anne's, so that is why I gave it a 4 star. It's conveniently located by the indoor play area for a snack break. But at these prices, it is more of a special treat (large drink and small cup of pretzel nuggets was nearly $10) than an every time purchase. There typically isn't much of a line, unless you go on really busy mall days.

    the front of the store
    Zach K.

    This was the very first Auntie Anne's I've stopped at when my mom and I used to visit Des Moines and shop around at the Merle Hay Mall. Just recently stopped here while on the way home from AnimeIowa last Sunday. My order was the original pretzel with a large lemonade. Service is always fantastic and Auntie Anne's always makes wonderful pretzels. This is always the place to go when you're in a pretzel mood.

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    1 year ago

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    8 years ago

    Helpful 5
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    7 years ago

    Helpful 4
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    2 years ago

    I cannot order delivery off of either the website nor off of doordash. I love the food but delivery is always a bad experience.

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    7 years ago

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    9 years ago

    Helpful 1
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    3 years ago

    nasty all the way around they dont know how to run your debit card so when u do if u do check your bank statement.

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    12 years ago

    Helpful 2
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    10 years ago

    Helpful 1
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    Basic Bird - Chicken Sando

    Basic Bird

    4.6(74 reviews)
    1.7 mi
    $$

    Great Korean Fried chicken!…read more You'll spend a decent bit, but you will end up with lots of food and sides! Great flavor on the wings and the sides were well prepared as well. Service took just a few minutes to have our food delivered on a decently busy Friday night, but I think that was more so due to having to make our food to be fresh!

    I've tried three Korean Fried Chicken restaurants in the Des Moines metro area and this one does…read morenot cut it. First, we had to clean our table. It had food left over on it and was greasy but they were so busy they couldn't get to cleaning it. We ordered the 5 piece bone-in and boneless chicken plates with the double dunk sauce. The bone-in chicken wings were so small it made me laugh. Needless to say, the chicken did not fill me up at all. Instead, the sides that the meal came with (white rice, potato salad, pickled radish, macaroni and cheese) were surprisingly large and filled my stomach. For $14, I didn't think I would be paying for an entree of sides and a side of chicken. The mini fried chicken was also soggy! I noticed those around us had just their fried chicken with no sauce so they probably figured out it arrives soggy. And it was lukewarm in temperature and not hot out of the fryer. Service was friendly though when they were taking our order. The restaurant is pretty much self serve where you get your own water, and utensils and return your plates to the designated area. The two stars are for the sides and service--not the chicken. If you want good fried chicken that is a reasonable to large size and where the fried batter still remains crispy after having sauce poured over it, I recommend Chikin Lickin.

    Photos
    Basic Bird
    Basic Bird - Cucumber kimchi, rice, shishito peppers

    Cucumber kimchi, rice, shishito peppers

    Basic Bird

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    Five Guys - A Five Guys cheeseburger, milkshake and regular order of fries sits on a table inside a Five Guys restaurant.

    Five Guys

    2.6(5 reviews)
    0.0 mi

    The last few visits to Five Guys I was taken back by the high prices. But I felt very differently…read moretoday. I was able to receive a Classic Combo (burger, fries, + drink) for $12.99. I'd say this is a darn good value for a more premium fast casual burger. The burger was cooked to expectations (well done) and had very fresh peppers as toppings. Quick, fast, and accurate service all while the employees were kind and had positive attitudes.

    I ordered two shakes: one with peanut butter for my boyfriend and one with Oreo for me. I am…read moreallergic to peanuts, but I typically eat things that are processed or share equipment. After I received the shake and drank it (the one labeled with Oreos) , I realized I was drinking the one with peanut butter. I had a minor reaction to it. I called Five Guys to let them know what happened. Amanda answered and stated that she was the one labeled them and thought they may be mislabeled, but did not check. When I told her I was allergic to the one I drank, she just said "well there wasn't an allergy warning on it." I did not put an allergy warning on mine because, like mentioned earlier, I can have processed foods, but I cannot eat ACTUAL peanut butter. She was quiet after this. I think it is important that places are double checking their orders, ESPECIALLY when they are handling major allergens. Keep this in mind when ordering with an allergy.

    Photos
    Five Guys - Peanuts

    Peanuts

    Five Guys - A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    Five Guys - A Five Guys hot dog sits on the counter in a Five Guys restaurant.

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    A Five Guys hot dog sits on the counter in a Five Guys restaurant.

    Jersey Mike's Subs

    Jersey Mike's Subs

    3.4(35 reviews)
    0.4 mi

    My sister and I came to visit my mother in Des Moines and we decided we wanted Jersey Mikes for…read moredinner. Tonight has been my worst experience by far at any food place I have ever been to. We placed our order through the app as of 5:16pm. It said it would be ready by 5:30pm. I know it takes longer to make gluten free sandwiches because they have to clean the grill so I did not arrive until 5:45pm to pick up my food. When I got there hardly any customers were in the store. 2 people were in line to order and 2 people were standing waiting for doordash. I ended up waiting a few moments before asking if my order was ready around 5:50pm. They checked and found it had not even been started yet and that it was quite a few tickets behind the others for the grill. I was told it would be about 10 minutes by the kid who was working the register. The kid then went to check if he had told me correct by the guy on the grill. The guy went to check my ticket and started laughing saying, "yeah good luck with that. It's got gluten free. Its gonna be awhile." He then proceeded to make 8 sandwiches and none of them were mine. I had doordash drivers and other online pickup customers come in after me who received there food before me. I watched the guy on the grill move tickets that were behind mine forward. Someone obviously made a conscious decision not to fill my order in a timely manner because of the gluten free sandwiches. At 6:05pm I watched the guy on the grill finally start cleaning the grill. By 6:10pm he started making 2 gluten free sandwiches. And did not pay attention to the fact that #65 was not supposed to have jalepenos and yet seem to have a ton of them on the sandwich. By 6:21pm all sandwiches were done. The manager (Jasmine) tried to hand a cookie off to me and another customer who had been waiting almost as long as me. But considering I cannot eat it nor does that make up for waiting nearly an hour from the time my food was supposed to be ready I did not want it. The manager seemed to have a chip on her shoulder and kept throwing hateful looks towards my mother and me after we would not accept her offer. She then went back behind the counter pulled out her phone, messed with it for a bit then pulled some vouchers out. She offered us 2 of them for our 3 sandwiches. My mother would have accepted it as is if there would have been an apology attached with it. There was not. She thought it was more reasonable to have 3 vouchers since our order was for 3 sandwiches and the manager disagreed. All sandwiches were put in the same bag. I specifically put special instructions on my order for the gluten free sandwiches to be put in a seperate bag. I have never had any trouble with this at any other store. The manager said, "We don't do that." I explained that I have asked at other stores and had no problem. I was then told by the manager "Well you don't have to come here. You can go to another store. And you can leave." I feel like this was a personal attack and discriminatory against me due to my food allergies and I do not appreciate it. I was not asking for anything special just for the considerations that I know are in place by this company. Jersey Mike's as a company has practices in place to accommodate customers with food allergies but this employee seems to have decided to not provide your typical great service because of it.

    My sandwich maker was flipping raw beef and switched to making my sandwich without changing gloves…read more I didn't think much of it until I got sick around 8 hours after my meal

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    Jersey Mike's Subs
    Jersey Mike's Subs
    Jersey Mike's Subs

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    Auntie Anne's - pretzels - Updated May 2026

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