Long overdue! But this company exceeds my expectations when it comes to customer service. Many…read moreyears have passed since they have installed new windows to our home, and they still continue to help us by answering our questions and providing follow-up service and minor repairs. I highly recommend this business to anyone :)

(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

I had a great experience working with this company. They replaced two windows in my home and the…read moreentire process was smooth from start to finish. What stood out most was their attention to detail. They came out a couple of times before the install just to double-check and confirm all the measurements, which gave me a lot of confidence that everything would fit perfectly--and it did. The installation itself was clean and professional, and they made sure everything was sealed and finished properly. Communication was easy, and they were responsive whenever I had questions. Overall, I'd definitely recommend them if you're looking for reliable, detail-oriented window replacement work. I'd use them again for future projects.

Originally, we were referred by our cousin, she purchased a sliding door with built in blinds and…read moreshe was extremely happy with the product and service provided. We have now bought a sliding door and three windows for our house. Communication has been great with John and our Milgard products look amazing!!!

Shant was so patient, helpful, and efficient at getting us quotes for a large scale window and door…read morechange out at our home and making sure we could see the products. He was to the point and straight forward which made the process of getting our estimate a breeze and really quick. We had checked out multiple spots prior to here which ate up so much of our time and he was just great. I wish we would've just went here first! I wouldn't hesitate to recommend them to any of my friends and family.

I'm updating my review so I can tell you that Shant is one of the most honorable people I've ever…read morehad the pleasure to work with. There was a problem with one of our sliding glass doors and Milgard kept shirking their responsibility for the faulty door. Milgard tried to blame it on the install when the door itself was clearly the problem. When, at one point, Milgard stopped returning my calls, Shant took over and was able to get me a new door. He says that he has not had one unhappy customer in 24 years and I believe him. Thank you, Shant, for your outstanding integrity! I am so grateful!

I kept seeing their truck by my work on my morning walks. Finally, I decided to check their website…read moreto see what type of services they provide. They do both residential and commercial so I completed their form online to get a quote. Cathy called me a few hours later with a quote and I was comfortable with the price since they specialize in this service. I received an email one day prior to my appointment to view and confirm. On the day of the appointment, I received a text one hour before the appointment time. As I was looking out my window to see if there was parking, I saw their truck sitting by curb 30 minutes before the appointment time. I went to see if Jaime could work on it now rather than wait. The window's tint was dark and the sunshade was up so I wasn't sure if he was in the truck. Luckily, Jaime got out as I was walking back to my place. I told him that I didn't want him to come in my place to remove the screens since I didn't want to clean the floors when he was done. He offered to wear booties and I was good with that. I asked the reason for coming in my place and he said just to remove the screen. I said that I can do them but one screen's tabs were broken. He told me to push it up then push out which was super easy to do. Anyway, he looked at my screen and said that there were no holes so I don't need to change them. I said that I need new pull tabs so that I can remove the screens to clean the windows. He said that I do need to replace the screens if I wanted new pull tabs. He showed me a large metal square one and one short and narrow one. They were much sturdier than the cheap plastic ones that I had. I stood and watched him remove the old screens and install the new ones. It was fun watching and talking to him while he repaired the screens. It took him about 45 minutes to set up and repair my screens. He said that that there's one year warranty. Overall, I am very happy with their customer service and product. I highly recommend them and they have a customer for life.

Professionalism , price they wanted to charger me $80 per screen…read more I released all my screens 8 total for $42 in material

Had a great experience with this company! They were quick to come out and give us a quote and the…read moreinstall went so fast! They were very quick and precise with the install. We requested an install of a window and a new screen door. Will definitely use them in the future for the rest of our windows!

I was extremely pleased with the services I received from Manna Home Design. I worked specifically…read morewith Harry who was very pleasant, knowledgeable, and professional. I was looking to replace a large picture window, two side windows, and a french door w/sidelights. Harry listened to what I was looking for and provided me with options. The french door was a special order but was more reasonable than other options I had sought. Harry kept in contact with me to apprise me of the timeline for installation as the french doors were special order, requiring more time before the install. The installation went smooth and the crew were very professional and expedient...less than half a day to install the french doors and three windows. I am extremely pleased with the products, Manna Home Design (specifically "Harry"), and the installation crew. The new windows and french doors look great and cut down the exterior noise as well as the heat.

Working with Highland Park Glass will make you believe in people again. I called Eddie 30 minutes…read morebefore they closed with a plea for help. I broke a window in my house and needed it repaired before I left the house with a window completely gone. Eddie met me at my house with a calm playful presence. I was anxious and annoyed with myself. He was not only a helpful solution to the problem, but he turned a rather stressful evening and made it quite special. We worked together for 2 hours after they closed and it felt like I was hanging out with a friend. Thank you Eddie, thank you Highland Park Glass

Eddie and his crew knew exactly what was needed. They did a fabulous job, they were incredible, and…read morevery knowledgeable. We turned an attic into a bathroom, and an office, this was the final touch, thank you Highland Park Glass Company.

Cali Doors was extremely helpful in providing me with a quote and providing a solution to retrofit…read moremy window. Their pricing was competitive and fair. I would consider them for future projects.

Highly recommended...Cali doors & windows truly exceeded our expectations....David is very…read moreknowledgeable with excellent customer service and great experience....he clearly takes pride in his work...the attention to details is remarkable....David and his team were very efficient and made the whole process stress free and went above and beyond to ensure our satisfaction....Their commitment to customer service, pricing and achievement is unmatched.... .

I had an excellent experience working with this window installation company. From start to finish,…read morethe process was smooth, professional, and very well organized. The entire team was friendly, respectful, and easy to work with. A special thank you to Rubin, who was absolutely wonderful throughout the project. Rubin was professional, patient, and always willing to answer my questions. He made sure everything was handled properly and that the work met the highest standards. The installers were punctual, efficient, and did a beautiful job replacing the windows. They worked carefully, kept everything clean, and clearly take pride in their craftsmanship. What stood out the most was how kind and approachable everyone was. It made the whole experience stress-free and pleasant. I truly appreciate the great work and the professionalism of Rubin and the entire team. I highly recommend them to anyone looking for quality window installation and great service. thank you Fusion windows and doors Betty Boyadjian

Absolutely unacceptable experience. The door installed was clearly deformed, and Fusion Window…read morerefused to replace it. Customers should not have to fight over something this obvious. A company that refuses to fix a clear defect should not be trusted. We will be pursuing formal complaints and sharing this experience so others are aware.