Horrible customer service. They DO NOT stand by their products. Bought a battery and it failed…read morewithin a year and they said they would not replace.

Excellent service, friendly and quick! I called them desperately seeking 2 used tires for my car…read moreand the lady told me she would hunt around and see what she could find and call me back. She called me back within an hour and said she found two of them for $100 and that she would hold them for me. I went in later on that day and they put them on for me and the customer service was wonderful! I would recommend them to anybody. I also had needed a new battery for my car last winter and they had one at a reasonable price and installed it quickly and had me on my way. I had checked two or three other places and could not afford the battery at the other locations but New England Tire had one that I could afford and it was such a relief. Also there waiting area is very relaxing and inviting.

I'd never paid any attention to Tire Warehouse until I moved back north…read more Found one, in NH -was amazing. Moved up to Maine and found TW barely a mile away. Tires rotated, on schedule -always great service. Never once turned away. Bought 4 tires today; all said and done -in just under an hour. Bada bing bada boom! I would not recommend any other tire shop for service and quality tires at excellent prices. I stay with service I trust. Trust me you can't go wrong here!

I was so disappointed knowing the positive reviews and wanting to support locals for a quick tire…read morechange and alignment. We called multiple times, no response, so we made an appointment online and was rejected at the counter because their online services aren't working, alignment equipment not working, and computer not working so cash only. Why was the customer in front of me accepted for a walk in for something more labor intensive when all I needed were my tires changed? I had to schedule an appointment over 10 days out now and when leaving an employee put a cigarette in his mouth at the front desk and walked out, three staff were outside goofing off lifting wheel parts and three staff on assuming a break when a dozen customers are waiting seemed like a serious lack of professionalism. The manager wouldn't even come and give me an explanation to the mishap. The woman at the counter went to ask the manager what to do and blamed me for not calling and they had several appointments for the same time. It is not my fault their systems aren't working and I was rejected to leave my car to be worked on at their convenience. Permanently taking my money and business elsewhere this was the worst service and experience despite constant effort as a customer.

I've bought tires at this location twice. Jason is very knowledgeable and super helpful. Bought…read morestudded snows, had them swapped for years. Bought all seasons this year will see if I need the snows but these tires are just what I hoped for - quiet and good in heavy rain. Don't know about snow yet. Jason is great. He responds to calls, does a good job a scheduling - once we had a very long wait but once in five years is pretty good. Strongly recommend this location.

The absolute worst customer service experience of my life across any industry... mocked and lied…read moredirectly to my face to keep stringing me along because for the 3rd time, they still weren't ready for my appointment and couldn't be bothered to call and reschedule before I left work to drop my vehicle off, and then when I simply said "nevermind with the tires, I'm all set, I'll get em elsewhere" the deadbeat working the counter proceeds to laugh right in my face and dismissively wave his hands at me. If Town Fair Tire were the last tire place in town, I'D WALK before they touch any of my vehicles ever again.

So my car was in VIP for a routine state inspection, and they called me in gravely to show me…read moresomething about it. Supposedly one tire was sticky, not rotating properly. It had been driving fine. I couldn't see anything wrong. I had this sinking feeling, and worried about greedy mechanics conning a gullible vehicle owner into unnecessary work to get the sticker. Nope! That's not what happened! They did half an hour of extra work to fix the problem, and still charged me just $12.50, and stickered it. Takeaway: professionalism, generosity, great service. Yay VIP!

Car was running poorly so left it with them. Got a call stating that it needed a serpentine belt…read moreand idler arm pulley and needed my OK to make the needed repairs. I gave them the OK and then he added that the car had oil and transmission fluid leaks to be aware of. PIcked the car up when done and drove 4 miles down the road when steam and smoke bellowed from the hood. The radiator hose was blown. Had it towed back to VIP and next day they said engine was fried. Brad claimed he had warned me of radiator leak, which he never mentioned, and would make no sense to spend nearly $500 on other repairs and ignore a radiator leak. Called corporate office to complain and they said they would get back to me.. Never heard from them and now I have no car.

Psa.i want to publicly make a statement about 201 tire battery service in Vassalboro me . i have…read moredealt with many service stations in my years .and i can honestly say these guys at 201tbs are top of my list of awesome .they where booked Solid for weeks.i had aportment for a alignment for my truck for my trip .when they got it in to the shop they found it needed about 5hours work befor they could do the alignment and be cause of being booked they where not going to be able to get it in for sevral weeks.though my trip was a no go .then Jim the owner siad you leave it here and we will try to get it in before your trip .this was on Thursday.well yesterday the called and siad truck was ready to go .less then a week had it done .the guy came in on sunday and worked on it so that we would have our truck .thank you so much.i can not express how much my family appreciate what you did for us.also was lower then quoted price.pluse free ice cream .can not get any better than that.

From the owner: 201 Tire, Battery & Service is a locally-owned and operated auto repair shop that has been…read moreservicing the Vassalboro, Maine community since 2019. We are proud to bring you reliable repairs with integrity, our technicians are equipped to handle your automotive problems like tire services, brake repairs, battery services, wheel alignments, and various other repairs. We also offer scheduled maintenance services like oil changes and suspension work. Stop in today or schedule your next appointment, we're here to help!

I called on a Monday morning and they got me right in. nail in the tire, repaired and on my way!…read moreeveryone was so nice and professional.

I don't love many tire shops, but I do love this one! I got a new set of tires plus installation,…read morebalancing, alignment, etc. This is my third time to visit Don Foshay's in Hallowell, and everything always goes great! This time was no exception. I got just the tires I wanted at an excellent price, and the ride is quiet with perfect handling.

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

Brought my car here for an alignment and they made it worse. When I called about it, the guy was…read morevery rude but told me to bring it back. Brought it back and got charged more money to fix what they messed up. They tried to blame my tires and it still wasn't right even after the second time. Finally, I took the car somewhere else and it's fine now. Never again!

EXCELLENT CUSTOMER SERVICE! Very fair labor rates. I got a great deal on cooper tires. Highly…read morerecommend for general repairs. ALSO they have alignment experts & will go over the alignment specs if you are into that sort of stuff. My wife and I beleive Captiol City Tire & Service has saved us money.