To August Piper's patients who wrote bad reviews show details To August Piper's patients who wrote bad reviews
by Former Office Manager on Apr 29th, 2015
As I read these terrible reviews, I must tell you what happened behind the scenes. First of all, I stepped in to help August when his last office manager up and left with no notice because of reasons that are not his fault. What I walked into besides a billing nightmare, were patients who were running out of scripts early (abusing), lying about their identity, people with severe mental disorders who needed his attention, people calling and calling, essentially clogging up the queue of prioritizing who came first and a kind hearted man just trying to help people. People who couldn't pay he never charged (his business is not about making money, it's truly to help people who needed therapy and required medication). I figured out there were a "group". Of people dealing his medications he wrote for them, being sold on the bus, and at a local fast food restaurant. This activity put his business in jeopardy and we had to slow down figure out person by person who was abusing vs needing the medication. Unfortunately that effected the people who really were honest and NEEDED the Meds. People became real pushy with him and at times while I didn't agree with his response, these were people who lied, abused medications and used this man for all they could get. The stories people came up with were insane. I was wanting those people out because if they were seeing any other physician this behavior would not be tolerated and they would be fired as patient immediately. So when I know how much money was coming through the office, it's not for monetary reasons. He may have a different bedside manner with people, but he is a truly genuine, caring, honest and compassionate human being as well as a doctor. And for those that judged me at the time, I had been diagnosed with a neurological disorder which made my speech slur etc.... And, if you saw how many thank you notes, ongoing that came in the mail vs the complaints on here, there's not even comparison, he's done more right for people than wrong and far more than anyone knows. Its a shame to not see that on here, but please don't take these reviews at 100% face value. August has/had too many patients who took advantage of him and his practice and at times that affected the people who really needed help the most!
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