This issue caused us to be billed by bc/bs. This was a problem the office caused and the "witch"…read moreyelled out it was an accident. An accident that could costs us hundreds of dollars. I contact the John that replied to my comment and he has not responded. STAY AWAY!

Been going here the last 2-3 years. The doctor is very nice and discovered I was being misdiagnosed…read moreby my old eye doctor who kept telling me I had astigmatism when I didn't actually have astigmatism. The doctor fixes me right up I got new prescription and ever since I haven't had the eye pain or headaches that was having for decades going to my old doctor. Only issue is this place is limited with the eye glasses selection but that's no big deal.

The exam seemed fine; but I paid a ridiculous amount of money for a cheap plastic frame and cheap…read moreplastic "prescription" lenses. They're not even glass! I could have bought these at Job Lot. Rip off.

Seems like nobody is happy in the Dartmouth office from reception to the doctors. Wait times are…read moreunacceptable. Upon entering I noticed the waiting room was full I asked the reception if they were behind thinking I would reschedule if so. She said no they were on time. I was there over 2 hours just for an annual checkup. I have been to the Fall River office and the girls there were lovely.

I Quality Care is a very nice place they try to get everything they need in accommodated I wish…read morethey would just more on giving information on each insurance so when someone that has cheaper Insurance than me get something that's better than me to protect their glasses I should have been warned with the better insurance that I had to buy it for $3 as a copay what's that I would have bought it no one told me and now I have to go back and get a hot case so stuff like that waste my time waste my time at work waste my time at meetings and just I know it's a little things but they just need to be more alert with things just like they want their clients to be on time for the appointments more alert for the doctor it goes both ways but I do love high quality Care they get the job done they just got to learn how to all get the job right no names ....Thank you

The team was very helpful and Dr. Starosciak was helpful and thorough. Good to see them in the…read moreNorth End of New Bedford.

Having not been to a eye doctor in over 20 years I was very nervous but let me tell you it really…read morewas a great experience very informative very helpful and I left the appointment with a lot more knowledge of my current condition I definitely recommend Pearle vision to anyone

Have a VSP vision insurance plan and got an initial price from Pearl Vision for lightweight…read moretitanium FlexOn frames. Their pricing seem high compared to past years and I was told for the frames alone I would have to pay $100 out of pocket and that didn't cover the co-pays for the lens, lens treatments like scratch resistance, and blue light coatings, etc. The same day I went to another place in Dartmouth not far from Wendy's and using the same VSP plan I had to pay ZERO out of pocket for the same FlexOn frames and all the same glass treatments with bifocal lens and blue filter, scratch resistance and glare coating. I know who I am going back to next year when I need a new pair.

Wow What service , was excellent. I broke my glasses in an unfortunate time and place. I brought…read moremy glasses here and wasn't sure if I would be able to have them repaired or not. They were not bought in USA and not bought from this company, but the person brought them in the back , fixed them, and handed them back to me, no charge at all. Took great care of my glasses and they were wrecked. Thank you for taking such great care of my glasses.

I echo what everyone else has said about the wait time. It is actually insane. I'm calling my PCP…read moretoday to have them find me another provider. I was sent here from Fairhaven, and they were better at keeping appointment times, so maybe I'll just go back there. This place absolutely sucks. It isn't the medical assistant or secretaries fault- they're sweet and kind overall, but this place is just gross. Don't bother.

Optometrist Zachary Sousa is excellent, takes the time to be certain that you will get the best…read morepossible prescription for your eyes. I use bifocal contact lenses and it can be a pain to get the perfect prescription to work the best for each individual. Also, they have a specialized machine that takes photos of the inside of your eyes so no more uncomfortable eye dilation is needed. The staff is great too. I highly recommend them.

Came in from Cali, looking for glasses. Called this shop n worked with Nick, he verified my…read moreinsurance, provided an overview of services. He then offered to contact my Cali optometrist and requested the requisite information in preparation for my visit. My appt was with Dr. Souza, he reviewed and we discussed my eye health, and following my exam, he provided me with a local specialist to address some concerns he had after reviewing my Cali files. I then was assisted by Ms. Pimental (Lynn ?) who provided an overview of their frames, costing, and she helped me select and process the purchasing of a frame highlighting, the optical add-ons available. Lastly, I had left the store when Lisa called. She informed me that I can return for the print out of the specialist, Dr. Sousa had recommended. How often does that happen, once you have left an establishment...rarely. Overall, superior care, concern, and excellent customer service!!! If you're in the market for a new set of glasses, give this store an opportunity to service U, you will be glad you did!

Paid my co-pay when I had my exam a month ago. They just billed my card again with NO call, or an…read moreauthorization from me. I have tried contacting them, to be told billing will not be in for several days, yet they just billed me. I was told they must be working from home then, but they aren't sure.

I'm very pleased to write this review for Dr John Magalhaes after he worked on an extremely…read moredifficult set of rigid contact lens for me. I'm a corneal transplant recipient (on my left eye) and a Crosslinking/Ferrara rings recipient (on my right eye). My corneal topography is a known mess due to the numerous surgeries I've had over the years. I can confidently refer Dr Magalhaes to anyone looking to get their contact lenses done as he is an excellent and committed professional. It took us several tries throughout many months until finding the perfect lenses for me. Dr Magalhaes never gave up on me nor lost energy or enthusiasm. He was relentless and determined to get it done right despite the great challenge, even accommodating me on his day off at times. I was never charged for my subsequent visits while we were in the strenuous process of fitting the correct lenses. Thank you again!

This business has terrible customer service, myself and family have been going for a couple years…read moreand they have consistently overcharged us. We now go into the office with our insurance benefits printed out for them to see and they always send bills for additional charges that are erroneous, we call the office then they make us call the billing dept to straighten it out. At first we though it could be our mistake, so we did our homework and now know their consistent over billing is bordering fraud.

The doctor has zero bedside manner. He did not even introduce himself and barely even talked to me…read more I was treated poorly and the lady before the doctor was extremely rude when I told them I wanted to buy my contacts online. Saying they're "much cheaper here" when they are not. She then proceeded to leave the exam room and left the door wide open. My appointment was for 9:15 (mind you they open at 9) and I had to wait until 9:30 just to get into the exam room, when I even arrived at 9. I will never be going back here. I won't pay $140 to go to a place that is extremely rude and unprofessional.