Food is terrible and nursing care a lot to be desired Will…read morenever go there again. Very grumpy staff and rehab is off and on. I

From the owner: Mill Brook Rehabilitation & Healthcare Center is proud to introduce the next generation of post…read moreacute care to Fall River, MA communities. Our skilled nursing and transitional care center offers an inviting atmosphere where every patient is made to feel comfortable. We offer the best in subacute rehabilitative & skilled nursing care with a primary goal of returning patients home as soon a possible.

The lack of communication with family when circumstances change!!!!! Very very limited staffing in…read morelife guidance/memory care unit.

Our mantra has been: keep out of harm's way, stay safe, be socially distant and masked, stay…read morehydrated and sanitized, and in the words of Padre Pio, "Pray, hope and don't worry." Such has been my daily life since March of 2020. The protocols adopted by Atria have fulfilled my desires, and thus far, I have survived Each day I have kept busy with such exercises as: physical and mental exercise; writing and participating in ZOOM writing groups, writing my 2d novel, and communicating with relatives and friends world wide via email, facetime, iPhone and ZOOM. Life is good and get's better every day.

This place is equivalent to a pretty dressed up JAIL. The higher ups love to have things look good…read moreon the surface but deep down they lie to the patients families. You are treated like a criminal when you want to vist your family member. They do not keep records of calls and questions. They do not return calls. Way too expensive. Putting your family member in a hotel for dogs would be a better expenditure

A wonderful facility that took such great care of a loved one. Staff and facility were great -…read morehighly recommend

There are a lot of positive things to say about the experience my mother had at Brookdale over the…read more3 1/2 years she lived there. The folks who provide support and assistance were amazing, especially Filomena Lawless and Steve Murphy. Filomena offers such kindness to both residents and their families, and for that I am forever grateful. Steve was a text away, offering quick responses and helping us find who best to speak to in a few cases. The care staff in Assisted Living were incredibly helpful, especially Darlene and Mom's favorite caregiver, Bob, and kept a close eye on Mom's health, even picking up on health issues she hid from us. Mom made a wonderful friend and cribbage companion during her time there, a late in life relationship whose loss was particularly difficult for her. When she had problems with her room, both in independent and assisted living, the staff responded quickly and they were easy to interact with and very friendly. Joe, the man who provides transport, was always ready with a friendly joke and appropriate teasing and always brought a smile to Mom's face. He also brought her several cards after she was out of the buidling for a health issue. The front desk staff were helpful. So why only three stars? Mom was never very happy about the overall food quality on a day to day basis. Given the rental cost and the fact that that cost increased every year, we would have been happy to pay the increase if there were tangible improvements. During the time she lived there, whenever I would talk to local folks about Brookdale, especially people who had family there, the food quality seemed to be a common theme. The biggest complaint I have came at the end of her stay. At that point, you know that despite the friendliness and care of so many people, ultimately this is a business designed to make money and answer to a board of directors. Mom had to enter a hospital and then a rehab facility and we were hopeful for a time she would be able to return to her apartment. Once it was clear we needed to vacate her apartment, we began the process of recovering rent and assisted living care costs that had been automatically withdrawn from her checking account, per Brookdale's policy. At that point, she was in a rehab facility that was no longer covered by insurance, so she was in need of those funds, amounting to thousands of dollars. Each time we attempted to get an answer about the timeline, we received a different answer about how the process worked and when we would receive her refund. When we tried face to face meetings to that end, the director became testy. It took a full two months after she was completely moved out of Brookdale to finally have the funds in our hands. Bottom line: there are a lot of positive things about this facility, but beware it is a corporation - slow to change and respond.

My parents have lived at Brookdale since September 2019, first in Independent Living, then in…read moreAssisted Living. They love the food, they've made some new friends and they've been well taken care of. Covid has meant some adjustments but things are mostly back to normal now that everyone has been vaccinated. I recommend it as a safe and enjoyable place for your parents to live.

I have suffered for years with plantar fasciitis and other orthopedic problems. I have done…read morenumerous exercises on my own with no improvement. I changed my footwear and my problem only got worse. I started having to use a cane to walk and I had fallen twice at home . I felt discouraged and I never imagined I would improve. My son found Dion Physical Therapy online and we were both impressed by their outstanding reviews and their description of the wide array of patients that they are able to help. I was able to make an appointment without seeing my doctor. My insurance does not require a referral. When I called to make an appointment , I was greeted by a kind and caring person who was able to bring me in within just couple of days. Mike , my physical therapist , did an outstanding evaluation on my very first visit. He listened to my complicated medical history and did a thorough examination of my extremities. I did some exercises while I was there and I was given a handout of exercises to do at home. When I came back for my second visit I had already made tremendous progress. I plan to continue until I can walk normally. I recommend Dion Physical Therapy to everyone, especially if you have been suffering for years. I really believe that your quality of life can be improved tremendously.

Jen and her staff were all knowledgeable, friendly, courteous and professional in their field. I…read moreinjured my shoulder and though I was never going to be able to lift my arm or extend it as well as being pain free but Jen and her team worked on my shoulder until I feel well, comfortable and at my baseline. It was my first time ever having to do physical therapy and I highly recommend Jen and her team.

Just found my elderly mother crying and yelling for help on the toilet. She is not ambulatory due…read moreto a broken leg post surgery. I have to visit often to be sure she is being cared for while the facility gets paid to care for her. Shameful!

If you're trying to decide where to move your elderly loved one to, this is not the place! The…read moreadministration at Somerset Ridge failed their residents during Covid-19. They stopped visitors from visiting their loved ones in March (as they should've and I completely agree that this was the right thing to do to protect the elderly so that's not a issue) but somehow Covid-19 still made it's way in in the end of April. It has almost completely wiped out a entire unit, there's 5 patients left (from what I know, could be less by now). One of those residents was my loved one. She was tested positive for Covid-19 and sent down to the Covid-19 unit (rehab part). When she was transferred we called to make sure she had her pace maker machine with her and they said she did not. This machine is suppose to be with her at ALL TIMES. How careless could they be? We call numerous times a day to check in on her and each time we were told something completely different from what the other hours early had said, for example: morning phone call to check on her "she's doing well, she's eating, drinking and seems to be asymptomatic" the next phone call "she's not eating or drinking, has a fever and seems uncomfortable" and this went on for a couple of days. We then got a phone call asking us to choose what funeral home for her but no answer as to WHY?! Is she okay? Is she dying due to Covid-19? Well, no, but it's because she has a "terminal illness" one that she was never actually diagnosed with but did have signs of it for years. So why all of a sudden? Oh, well, you know, they don't know! What?!?! The next day we get a phone call telling us we can stand outside of her window and basically say goodbye to her because she was, indeed, dying due to Covid-19. They say they only allow window visits for those who will be passing away soon. We kept hearing she's asymptomatic but was she really? She passed away three days later. Before Covid-19 my loved one was overall healthy. She was happy, funny, lovable, caring and just the sweetest woman on earth. We, as her family, want answers as to how she and many, many, other residents have caught Covid-19 and have sadly passed away. This is all being hushed, you won't hear about it unless you speak to a loved ones family who (it's being reported only 5 deaths but its more than that) caught Covid-19 and died. This is heartbreaking. I will say the nurses (most) are wonderful. That's probably the only positive about this place. If I could have taken her home during this time (Covid-19) I would've and she would be alive right now. I'll be searching for answers and I will not give up. I came back here to edit because when we called to pick up my grandmother's belongings after she had passed away we only got some of her things! They didn't pack any of her pictures with her stuff, one being a picture of her and my grandfather from their wedding day, a bunch of pictures of her and her great grandchildren, a tv, amongst other things. We had to call to ask them where the stuff is? And we got told "if it's here we'll pack it" and then told to call the administration which, I will say, is completely useless. We did receive the rest of her things a few days later. I also forgot to add that while she was alive this place repeatedly lost her hearing aids and we had to keep buying new ones! If you have a loved one here, get them out as soon as you can! Transfer them to a better place, a more caring place, a place that doesn't just see their patients as dollar signs.