The Highlands is an assisted-living facility populated by two groups of residents: a…read morehigh-functioning group, some of whom may need medical/personal. attention at some point but are in most respects independent, a wide range of less capable residents who eat most meals in the dining room, and a group who eat and stay in their rooms most of the time. There is also a large group in a segregated floor for those with dementia and memory loss. Very few if any of the residents are intellectually intact. The staff are polite and competent, some are excellent and dedicated, but turnover and absenteeism are high. Assisted showers are possible but the standard is at most once a week. The food is not the worst institutional fare I have ever had, but when combined with poor service and a toxic social atmosphere in the dining room the result is very poor. There have been at least a dozen cooks in my time, and none of them were capable of cooking a Brussels sprout . Waitstaff were nice but oblivious and untrained. The facility is clean and quiet .

A good friend is searching for a facility for her parents who plan to relocate to RI soon. Chloe…read morewas the perfect host, and the tour and explanations were very clear. A chance to visit with a few of the residents showed that folks are happy here and friends are made easily among them and the staff. Highly recommend!

Really a wonderful place to live. Handsome large apartments. Congenial but not intrusive residents…read more Beautiful view of river, woods and city-scape. Well maintained. Competent staff.

From the owner: "The Best Kept Secret on the East Side of Providence, RI"…read more 55+ Retirement Community featuring thirty 1500 square foot condominiums, underground garage parking, gym, meal delivery, 24/7 security/surveillance. Call us today to schedule a tour at 401-751-3582.

We were referred by Jeannine Callanan and she she absolutely had an instinct for what was right for…read moreus. You can spend days and weeks looking for the right place for an elderly friend or relative, but once you look at Tockwotton, the choice is obvious. Challenging perhaps on pricing depending on one's means, but it's worth it to me to place my mom in an environment that makes her WANT to live (and eat and engage) and not have her in a 'cost-effective' facility the makes her NOT want to live. And Michael and Monica have been outstanding. We are just starting the process and are hoping it all works out. But bottom line is, if she ends up somewhere else, Tockwotton was our first (and really only) choice. Anything else will be second and not what we hoped for. Tim

Loved attending the outdoor concert by The New Providence Big Band on this summer night. The…read moreweather was perfect with a breeze off the water. It is very impressive to have such talented world class musicians perform to make this evening magical.

My stepmom has been a resident for a year and a half and has slight memory issues. She loves the…read morestaff as they are very helpful and kind. The administration had promised her a new apartment in their new Terrace Early Stage Memory Care unit since February, 2021. After the open house was held in June 2021 for this new unit, we were notified in July my stepmom was not going to the new Terrace she was being offered a room in the locked Alzheimer's Unit for an additional $2,000.00. This has been done without an Alzheimer's diagnosis and if she doesn't take this room she is out. Based on my, and the rest of my family's interactions with my stepmom, it is clear she is not in need of the care that the other residents of this unit require. It appears this facility has contracted with many outside customers for this new unit and in all likelihood for more rent than my stepmom was going to pay as a current resident. She loves living at Wingate and now is forced by circumstances to leave. If you are looking for an assisted living for your loved one skip this facility.

wingate lied to our family saying our loved one got both vaccinations. since she was sent to rehab…read moreand not discharged until after first dosage, Maria the wellness director told us she would get her first dose when other residents get their second shot and CVS would come back to give her and the other residents who missed first dose on a third date. after she was going to another facility her records showed she NEVER received second dose. we were led to believe she did. maria then said that there is no need to get both dosages. maria is not the CDC. we found out they never came back to give anyone who missed the first vaccine. that is dangerous to be lying to family saying she's fully vaccinated. seems like a lot of turnover with good employees. don't send family member to Wingate.

I was here under less then optimal circumstances to visit family; all I have to say is that the…read moreStaff here is absolutely and unequivocally top-notch. You could not ask for a group of more compassionate and professional people. Thank you all!

I'm homeless and o SSDI and have no clue what to do!! I need help because I've been I accident and…read morecan't live on these streets

Excellent care, great offerings, up to date selections on display. Well thought out. Features are…read morecurrent.

My mother-in-law was a resident at Wingate Residences on the East Side for 2.5 years - for most of…read morethat time in a lovely apartment on the Assisted Living side. Our family was impressed with the caring floor staff, activities, meals, grounds, pool, and convenient location. When COVID hit, the facility did as much as they could to keep everyone safe during incredibly challenging circumstances. Unfortunately, near the end of Mom's time at Wingate, she had a sudden medical crisis that resulted in her being moved to the Memory Care side and put on hospice, just at the time a new Nursing Director named Misty Keough came on board there. Misty exhibited a very troubling ignorance about hospice, end of life care, and Alzheimer's. She was also horribly antagonistic toward our family and the hospice personnel. (Her unprofessional behavior was witnessed not just by our family and the hospice nurses, but also our private aides and members of her own floor staff.) In conversation with our family, Misty was demonstrably contemptuous of hospice care. On various occasions she referred to hospice, pro-hospice people, and the use of comfort meds on one's deathbed - as "euthanizers." Her gatekeeping behavior resulted in the truly horrible and unnecessary suffering of our mom on her deathbed. (Misty literally refused our aide's and family's requests and pleas for comfort meds on the last day of our Mom's life - until the hospice nurse forcefully confronted Misty. Misty actually threatened to kick me out of the building that day, when I reported our mom in distress.) In the days preceding Mom's death, when she could no longer swallow, the hospice nurse left specific orders to quit force-feeding her because it caused her to aspirate. Misty overruled that order and told her staff to continue - resulting in painful episodes of Mom choking and vomiting. The reason I'm not leaving a single star on this review is that to Corporate Wingate's credit, when their leaders found out about Misty's actions, they took the matter extremely seriously. The VP Chris Stack responded immediately - reassuring our family that Wingate as a company was not anti-hospice, and that the entire staff at Wingate would undergo extensive training so that this situation would never happen again. The Exec. Director Vincent Messina, to his credit, was also immediately receptive to hospice training for Misty and his staff. Last bit of advice - for families looking specifically for Memory Care - I would suggest you look at the Wingate Blackstone facility nearby instead. It's recently renovated, has two levels of memory care, and has a proper medical director/doctor on site.

I beg you, do NOT bring a loved one here! My grandmother…read moredied because of them! If I could give zero stars I would. Where to even begin?! My grandmother was admitted late January for REHABILITATION services she NEVER received. She was located in the 4th floor and the second you step out of the elevator onto the floor all you can smell is urine and crap! The hallways are always filled up with patients left unattended on chairs. The rooms are disgusting and dirty. Staff is rude, uneducated and disrespectful. My grandmother was not treated for anything because she was 90 years old. Every time I would bring up the rehab services they would just say they're not giving her any because of old age - which is bs since the reason the hospital sent her there was for that. She was 90 years old but old age doesn't always automatically mean they should be treated like they're dying. We visited her everyday and I have countless videos and pictures of how dirty she was found. There were several times my family even found her naked!! One of those times there was even a nurse checking her blood pressure and she didn't even have the decency to cover her up. She had dementia and couldn't eat by herself. We would find her in her room with the door closed with old food next to her bed. No one would feed her or give her water. She would always beg us for water when we were there. Her blankets and sheets were always dirty. Took us MONTHS to break her out of the & she passed away 3 days later. On her autopsy it states she dies due to malnutrition!!! I promise on everything I love I will finally shut this place down. Even if it's the last thing I do.

This was the worst nursing home I have ever seen. My mom went there for rehab for a broken arm. I…read morespecifically told them whatever they do do not sedate my mother. She is a heart patient . I got there I was with her. She was totally fine. I went to the next morning to find her unresponsive . I ran to the nurses office and they came in and said she was sleeping !! I said no way I have been taking care of my mom for 10 years. This is not my mom sleeping. She is coma toast!! I demanded to see the manager and the head nurse and thank God I did when they took her vitals. She was dying. Her blood pressure was dropping. Her heart rate was dropping and they had to call the ambulance. How do I not shown up there my mother would've been dead.

As a healthcare professional I visit many assisted livings. This is by far one of the best. The…read morestaff is compassionate, educated and on top of everything. As far as housekeeping every time I am here someone is cleaning something. The place is immaculate. It's as beautiful as a hotel with an old country feel. I've been told by residents that reside here that the food is fantastic, and I would have to say they're right. If you come here around any mealtimes you will be greeted by tempting aromas. They're always doing something to keep they're residents engaged. There's always activities, outings, and people coming to perform. They even have someone bring baby goats. But the most important thing is people are happy here and they feel safe.

First, I want to say thank you to Ron, as he is one of the most caring, knowledgable staff members…read moreat the site. The facility is extremely clean, knows everyone by name and just all around great! When I walked in I knew this was the place for my mother! This is by far the best! Not only was the primary staff amazing, everyone down to the chef and the maintenance providers were extremely friendly and helpful. This facility made my assisted living search OHHHHHH SOOOOO SEAMLESS! I by far recommend this facility!